Owner`s manual
OWNER’S MANUAL
14
SL3
Technical Support
Support for Serato DJ and Scratch Live software is provided for the life of your Rane hardware. Several
support avenues are available:
• Check the "support" tab at dj.rane.com.
• Check the "support" tab at serato.com.
• Phone support for USA customers from the Rane Factory at 425-355-6000 is only available 8:30 AM to
1PM and 2PM to 5PM Pacic Standard Time, Monday through Friday, closed on USA holidays.
• International customers may receive phone support from your distributor during their business hours.
Contacts are under the "buy" tab at dj.rane.com.
• Serato direct support by email is answered most non-holiday New Zealand weekdays, Monday through
Friday.
• Serato direct support by a phone call to New Zealand is answered most non-holiday weekdays, Monday
through Friday 10AM to 6PM, New Zealand time. The phone number and ofce hours are at serato.com,
and a note at the bottom shows if the ofce is open or closed. From the USA or Canada, dial 011 rst,
and then their number. Note that most cell phones are not able to call internationally, so use a land line.
The Rane and Serato Relationship
• "Scratch Live" and "Serato DJ" are digital DJ solutions using software, hardware and Control Vinyl / CD.
• Serato is the company that invented and develops "Serato DJ" and "Scratch Live" software applications.
• Serato holds copyright on the Serato Control Vinyl and Serato Control CD.
• Rane Corporation is a company that manufactures hardware to operate a functional Serato DJ system
utilizing Serato Control Vinyl and CD.
• Rane Corporation & Serato both provide technical support for Rane's "Serato DJ" and "Scratch Live"
software.
• Rane does not provide technical support for non-Rane hardware used with Serato software.
• Rane does not provide technical support for other Serato software products, such as Serato Video,
Serato Video-SL, Serato Itch, or Serato DJ Intro. Technical support options are at serato.com/support.
dj.rane.com is your center for support, accessories, community,
and learning how to get the most from your DJ equipment.