Owner's manual

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Table Of Contents

Chapter 1: Introduction
- Prerequisites
- Intended Audience
- Terminology/Acronyms
Chapter 2: Accessing CC-SG
- Browser-Based Access
- Thick Client Access
  - Install the Thick Client
  - Use the Thick Client
- CC-SG Window Components
- Check IP Address, Firmware Version, and Application Versions
- Power Down CC-SG
- Compatibility Matrix
Chapter 3: Configuring CC-SG with Guided Setup
- Prepare to Configure CC-SG with Guided Setup
- Guided Setup Overview
- Start Guided Setup:
- Associations
  - Create Categories and Elements
- Device Setup
  - Discover and Add Devices
- Create Groups
  - Add Device Groups and Node Groups
- User Management
  - Add User Groups and Users
Chapter 4: Creating Associations
- Associations
- Association Manager
Chapter 5: Adding Devices and Device Groups
- The Device Tab
- Device and Port Icons
- Search for Devices
- Add a Device
  - Adding a KVM or Serial Device
  - Adding a PowerStrip Device
- Discover Devices
- Edit Device
  - Edit PowerStrip Device
- Delete Device
- Configure Ports
- Device Management
- Viewing Devices
  - Tree View
  - Custom View
- Special Access to Paragon II System Devices
  - Paragon II System Controller (P2-SC)
  - IP-Reach and UST-IP Administration
- Device Group Manager
Chapter 6: Configuring Nodes and Interfaces
- View Nodes
- Nodes and Interfaces Overview
  - About Nodes
  - About Interfaces
- Add Node
- Add an Interface
- Connect to a Node
- Edit an Interface
- Delete an Interface
- Ping a Node
- Edit a Node
- Delete a Node
- Chat
- Node Groups
Chapter 7: Adding and Managing Users and User Groups
- The Users Tree
- Special User Groups
- Add User Groups
- Edit A User Group
- Delete User Group
- Add User
- Edit a User
- Delete User
- Assign Users To Group
- Delete Users From Group
- Other User and User Group Functions
Chapter 8: Policies
- Controlling Access Using Policies
  - Policy Summary
- Node Groups
- Device Groups
- Policy Manager
- Applying Policies To User Groups
Chapter 9: Configuring Remote Authentication
- Authentication and Authorization (AA)
  - Flow for Authentication
  - User Accounts
- Distinguished Names for LDAP and AD
  - Username
  - Base DN
- AD Configurations
- Add LDAP (Netscape) Module to CC-SG
- Add a TACACS+ Module
  - TACACS+ General Settings
- Add a RADIUS Module
  - RADIUS General Settings
- Specify Modules for Authentication and Authorization
- Establish Order of External AA Servers
Chapter 10: Generating Reports
- Audit Trail Report
- Error Log Report
- Access Report
- Availability Report
- Active Users Report
- Locked Out Users Report
- User Data Report
- Users in Groups Report
- Group Data Report
- AD User Group Report
- Asset Management Report
- Node Asset Report
- Active Nodes Report
- Node Creation Report
- Query Port Report
- Active Ports Report
- Scheduled Reports
- CC-NOC Synchronization Report
Chapter 11: System Maintenance
- Maintenance Mode
- Backup CC-SG
- Restore CC-SG
  - Saving and Deleting Backup Files
- Reset CC-SG
- Restart CC-SG
- Upgrade CC-SG
- Shut Down CC-SG
- Restarting CC-SG after Shutdown
- End CC-SG Session
  - Log Out
  - Exit CC-SG
Chapter 12: Advanced Administration
- Guided Setup
- Message of the Day Setup
- Application Manager
  - Adding, Editing and Deleting Applications
  - Default Applications
- Firmware Manager
- Cluster Configuration
- Configure Security
- Notification Manager
- Task Manager
- CommandCenter NOC
- SSH Access to CC-SG
- Diagnostic Console
Appendix A: Specifications (G1, V1, and E1)
- G1 Platform
- V1 Platform
- E1 Platform
Appendix B: CC-SG and Network Configuration
- Introduction
- Executive Summary
- CC-SG Access via NAT-enabled Firewall
- Security and Open Port Scans
Appendix C: User Group Privileges
Appendix D: SNMP Traps
Appendix E: Troubleshooting
- Client Browser Requirements
Appendix F: Two-Factor Authentication
- Supported Environments
- Setup Requirements
- Known Issues
Appendix G: FAQs
Appendix H: Keyboard Shortcuts

APPENDIX E: TROUBLESHOOTING 233

Appendix E: Troubleshooting

• To launch CC-SG from your web browser, it requires a Java plug-in. If your machine has an

incorrect version, CC-SG will guide you through the installation steps. If your machine does

not have a Java plug-in, CC-SG cannot automatically launch. In this case, you must uninstall

or disable your old Java version and provide serial port connectivity to CC-SG to ensure

proper operation.

• If the CC-SG applet does not load, check your web browser settings.

− In Internet Explorer: Ensure Java (Sun) is enabled.

− Open Java Plug-in in Control Panel, and adjust the settings for your browser.

• If you have problems adding devices, ensure the devices have the correct firmware versions.

• If the network interface cable is disconnected between the device and CC-SG, wait for the

configured heartbeat minutes, and then plug the network interface cable back in. During the

configured heartbeat period, the device operates in standalone mode and can be accessed

through RRC, MPC, or RC.

• If you receive an error message that states your client version is different from the server

version and that behavior may be unpredictable, you should restart and empty the cache of

your browser.

Client Browser Requirements

For a complete list of supported browsers and platforms, please refer to the Compatibility

Matrix on

http://www.raritan.com/support. On the Support page, click Firmware Upgrades,

and then click CommandCenter Secure Gateway.