User Manual DKSX440 DKSX880
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User Manual DKSX440 DKSX880 C UL US 1F61 I.T.E. LISTED Copyright ©2003 Raritan Computer, Inc. KSX-0A-E August 2003 255-80-5020 Raritan Computer Inc. Raritan Computer Europe, B.V. Raritan Computer Japan, Inc. Raritan Computer Taiwan, Inc 400 Cottontail Lane Eglantierbaan 16 Kuga Building 7F 5F, 121, Lane 235, Somerset, NJ 08873 2908 LV Capelle aan den IJssel 11-6, Kuramae 4-chome Pao-Chiao Rd.
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FCC Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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TABLE OF CONTENTS i Table of Contents CHAPTER 1: INTRODUCTION ...........................................................................1 DOMINION KSX OVERVIEW ........................................................................................................................1 PRODUCT PHOTOS ....................................................................................................................................2 PRODUCT FEATURES .............................................................
ii TABLE OF CONTENTS REMOTE DESKTOP: POWER CONTROL .....................................................................................................40 Remote Connection........................................................................................................................40 REMOTE DOMINION KSX DEVICE ADMINISTRATION ...................................................................................43 Configuration Menus ...................................................................
TABLE OF CONTENTS iii APPENDIX F: TROUBLESHOOTING ..................................................................73 PROBLEMS AND SUGGESTED SOLUTIONS .................................................................................................73 EVENT LOG FILE AND ON-SCREEN ERROR CODES ....................................................................................
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Important Information Login • • • • The default Dominion KSX login user name is , with the password . This user has administrative privileges. Passwords are case sensitive and must be entered in the exact case combination in which they were created. The default password must be entered entirely in lowercase letters. To ensure security, change the default password as soon as possible. Default IP Address • Dominion KSX ships with the default IP address of 192.168.0.192.
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CHAPTER 1: INTRODUCTION 1 Chapter 1: Introduction Dominion KSX Overview Congratulations on your purchase of Dominion KSX, the complete solution for remote office administration. Dominion KSX is the first hardware based, integrated solution to provide remote KVM access, serial device management and power control in a single unit. With Dominion KSX, administrators may troubleshoot and control remote office server closets as if physically present at the branch office.
2 DOMINION KSX USER MANUAL Product Photos Dominion KSX Stacked View Dominion KSX Rear View
CHAPTER 1: INTRODUCTION Product Features Access • • • • • • • Remote access via the Internet, LAN/WAN, or dial-up modem Single integrated solution for remote serial console and KVM console access Web browser accessible Integrated, graphical remote power control interface Integrated modem allows remote office devices to be accessible even if network is unavailable Remote access to 4 or 8 KVM ports Remote access to 4 or 8 serial console ports Performance • • • • Superior compression algorithm for exceptio
4 DOMINION KSX USER MANUAL Terminology This manual makes use of the following terms to indicate components of a typical Dominion KSX configuration. While reading the manual, please refer to the diagram below for clarification when necessary. Target KVM Servers Servers with graphical video cards and user interfaces (e.g., Windows, Linux, Solaris, etc.) to be accessed remotely via Dominion KSX. Target Serial Devices Serially-controlled (RS-232) devices to be accessed remotely via Dominion KSX.
CHAPTER 1: INTRODUCTION 5 Package Contents Dominion KSX ships as a fully configured stand-alone product in a standard 1U 19” rackmount chassis, along with the following contents: (1) Dominion KSX unit (1) Dominion KSX Quick Installation and Setup Guide (1) Raritan User Manual CD-ROM (1) Raritan Remote Client software CD-ROM (1) Raritan Remote Client software license certificate for five named users (1) Rackmount Kit (1) AC Power Cord (1) RJ11 telephone cord (1) Cat5 Network cable
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CHAPTER 2: INSTALLATION 7 Chapter 2: Installation Configuring Target KVM Servers Before installing Dominion KSX, you must first configure any target KVM servers that you wish to access via Dominion KSX in order to ensure optimum performance, as outlined below. Note that the following configuration requirements apply only to Target KVM Servers, not to the computers that you will be using to access Dominion KSX remotely (see Chapter 1: Introduction, Terminology).
8 DOMINION KSX USER MANUAL Windows 2000 / ME Settings On target servers running Microsoft Windows 2000 / ME, set the mouse pointer acceleration to “none” and the mouse motion speed exactly to the middle speed setting. These parameters are found in Control Panel → Mouse. Disable transition effects in Control Panel → Display → Effects. Windows 95 / 98 / NT Settings On target servers running Microsoft Windows 95 / 98 / NT, set the mouse motion speed to the slowest setting in Control Panel → Mouse → Motion.
CHAPTER 2: INSTALLATION 9 This can be performed from the graphical user interface (as shown below), or with the command line “xset mouse a t” where “a” is the acceleration and “t” is the threshold.
10 DOMINION KSX USER MANUAL Physical Connections Back Panel of Dominion KSX AC Power Line Attach the included AC power cord to Dominion KSX and into an AC Power Outlet. Network Port Connect a standard Ethernet cable from the network port to an Ethernet switch, hub, or router.
CHAPTER 2: INSTALLATION 11 Local Admin Console Attach a PS/2 keyboard and multisync monitor to the indicated ports (see diagram above) in the back of Dominion KSX. The local Admin Console is very useful during initial setup, and may be removed thereafter. Telephone Line Port (optional) Dominion KSX features an integrated modem for remote access even when the LAN/WAN is unavailable. Use the included telephone cable to connect the port labeled “Tel Line” to an analog telephone jack.
12 DOMINION KSX USER MANUAL KVM Input Ports To connect servers with graphical video cards, such as those running Microsoft Windows or Linux, attach the DB25 end of a Raritan KVM Console Cable (p/n CCPTxxx) to a KVM port found on the back panel of Dominion KSX. Connect the other end of the cable to corresponding PS/2 keyboard, mouse, and VGA video ports of the server to which you wish to provide remote network access.
CHAPTER 2: INSTALLATION 13 Initial Configuration The steps below allow you to quickly set up Dominion KSX for the first time using the Dominion KSX Setup Wizard. The Dominion KSX Setup Wizard appears only when accessing the Administrative Menus on an unconfigured Dominion KSX, and guides you through initial configuration parameters. The easiest way to perform this initial configuration is by using the Local Admin Console (see ‘Physical Connection’ instructions in the previous sections). 1. 2.
14 DOMINION KSX USER MANUAL 5. All entered key codes will be saved and the Network Configuration Screen will appear. 6. Use the , <↑> or <↓> keys to select each line on the Network Configuration screen and the , or the <←> or <→> keys to toggle between available entries. Press the , or <↓> keys when your entry on each line is complete. Below are descriptions of each field, and the appropriate values to assign.
CHAPTER 2: INSTALLATION 7. 8. 9. 10. 15 Press to save entries. The Main Menu will appear. On the Main Menu, select [R] Restart or shutdown the Dominion KSX, and press the key. When prompted, press the letter on your keyboard to restart Dominion KSX. Dominion KSX will restart and the Dominion KSX Initialization screen will appear upon boot up. 11. Congratulations! Dominion KSX is now ready for initial connection.
16 DOMINION KSX USER MANUAL Connect to Dominion KSX Remotely Having completed the physical installation of Dominion KSX, you are now ready to establish an initial network connection. Below are basic instructions for doing so. Please see Chapter 3: Raritan Remote Client for detailed instructions, being sure to review the “KVM Session Properties” and “Color Calibration” sections to optimize your Dominion KSX performance for Target KVM Servers. Launch Raritan Remote Client (RRC) 1. 2. 3.
CHAPTER 2: INSTALLATION 17 Establish a Connection Immediately upon double-clicking on the entry corresponding to your Dominion KSX unit, found on the left-hand side of Raritan Remote Client (RRC), Dominion KSX will request your user credentials. (See your Dominion KSX User Manual for user account administration). Login with the default username and password (“admin”/“raritan”). You will immediately be connected to your Dominion KSX unit.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 19 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser Dominion KSX features Web Browser access, providing a connection from any Windows-based Remote PC running Microsoft Internet Explorer 4.0+, Mozilla 1.1+, and Netscape 7+. Security Settings Accessing Dominion KSX via web browser requires your web browser to be configured to appropriate settings.
20 DOMINION KSX USER MANUAL 3. Depending on your browser security configuration, you may see any or all of the following dialog boxes, confirming your intentions to access and launch an externally-provided program. Click on the [Yes] button to advance through any of these prompts.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 21 Optional: Installing Raritan Remote Client Software Note: This step is optional. Dominion KSX can be accessed from a Remote PC either by installing Raritan Remote Client software, or by launching Raritan Remote Client via web browser (see previous section). While accessing Dominion KSX via web browser does not require any software installation on the Remote PC, this section details the steps required to invoke Raritan Remote Client using standalone software.
22 DOMINION KSX USER MANUAL RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allowing convenient access to multiple Raritan networked appliances. The RRC Navigator displays: (a) All Raritan devices for which a connection profile exists, and (b) All Raritan devices that are automatically identified on the network Note: Automatic Raritan device identification utilizes the UDP protocol, and will typically identify all Raritan devices on your subnet.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) • • 23 Ports displayed with a green icon indicate that you are connected to that port. Bold type indicates which port is currently displayed (active) in the remote desktop area of the client.
24 DOMINION KSX USER MANUAL 2. 3. Click on the [Add] button. The Add Connection dialog appears, whose options are grouped into three tabs: Connect, Compression, and Security. Connect Tab • Description: Enter a text name to easily identify the Raritan device that you are configuring, such as "Atlanta_Datacenter." • Connection Type: Select TCP/IP Connection for a LAN/WAN connection; select Dial-Up Connection for a direct analog modem connection to the Raritan device.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 25 Compression Tab Settings in the Compression Tab are adjustable via the RRC client, and therefore are not necessary for preconfiguration in the Connection Profile. Should you wish to pre-configure these settings, however, refer to the section in this chapter labeled “Remote Desktop: KVM Console Control, Connection and Video Properties.
26 DOMINION KSX USER MANUAL RRC Toolbar and Shortcuts Raritan Remote Client Toolbar The RRC Toolbar provides convenient, one-click access to the most commonly used features and parameters of Raritan Remote Client: BUTTON BUTTON NAME HOTKEY FUNCTION New Profile Creates a new Navigator entry for a Raritan device; same results as selecting Connection New Profile in the menu bar.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 27 RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client window conveys information about the status of your remote connection session to Dominion KSX. Video Sensing Status / Path Indicator Indicates the occurrence of video sensing, during connections to Target KVM Server ports. Bandwidth Usage Indicator Indicates how much of your total available bandwidth is currently being used.
28 DOMINION KSX USER MANUAL Remote Desktop: KVM Console Control After using the RRC Navigator to establish a connection with a Dominion KSX unit (see the previous section: Establishing a Connection), the Navigator entry corresponding to the Dominion KSX unit will expand to show all ports on the Dominion KSX enabled for remote access. Remote KVM ports are designated with the following icon: To establish a remote KVM console connection, simply double-click on the KVM port that you would like to control.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 29 When your mouse pointer lies within the Remote Desktop area of RRC, mouse movements and clicks are directly transmitted to the Target KVM server connected.
30 DOMINION KSX USER MANUAL Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target KVM Server that uses a pointing device, by default you will see two mouse pointers within the Remote Desktop area of the Raritan Remote Client window. The Raritan Remote Client mouse pointer, generated by the operating system on which RRC is running, slightly leads the Target KVM Server's mouse pointer during movement, a necessary result of digital delay.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 31 Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the Target KVM Server connected to Dominion KSX. This feature allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running.
32 DOMINION KSX USER MANUAL 3. The Add Keyboard Macro dialog box opens. 4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order described below. Click on the [OK] button when finished. a) Enter a name into the Keyboard Macro Name field, which will appear on the RRC Menu Bar, after successful creation of the keyboard macro. For our example, "Minimize All Windows".
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 33 5. After clicking the [OK] button, the Keyboard Macros dialog box will appear, listing your new keyboard macro. 6. Click on the [Close] button to complete the keyboard macro editing procedure. Running a Keyboard Macro Once a macro is created, it can be run via the RRC Menu Bar or with the hotkey combination if one had been designated during the macro creation.
34 DOMINION KSX USER MANUAL Connection and Video Properties Dominion KSX's dynamic video compression algorithms maintain KVM console usability under varying bandwidth constraints. Unlike competitive solutions, Dominion KSX optimizes its KVM output for not only LAN utilization, but also via the WAN and dial-up. By dynamically adjusting color depth and limiting video output, Dominion KSX offers the optimal balance between video quality and system responsiveness in any bandwidth constraint.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 35 Internet Flow Control Many public WAN links are by their very nature unpredictable. Packets sent over the public Internet do not necessarily arrive at their destination in the order they were sent. When using Dominion KSX over an unpredictable public WAN (particularly in international scenarios), the Internet Flow Control toggle ensures that packets transmitted by Dominion KSX are received and reconstructed by RRC in the correct order.
36 DOMINION KSX USER MANUAL Analog-to-Digital Settings The following parameters are best left to Dominion KSX to automatically detect (on the RRC Menu Bar, select Video > Auto-sense Video Settings), but a brief description of each is included here. • PLL Settings: If the video image looks extremely blurry or unfocused, the PLL Settings for clock and phase can be adjusted until a better image appears on the active Target Server. - Clock: Horizontal sync divider to produce pixel clock.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 37 Remote Desktop: Serial Control In addition to remote KVM console access, Dominion KSX also offers users the convenience of accessing your remote serial devices with the same solution. Any serial console supporting VT100 emulation may be connected to the serial ports found on Dominion KSX, and accessed using the Raritan Remote Client.
38 DOMINION KSX USER MANUAL Upon connecting remotely to the selected serial console port, your keystrokes will be transmitted directly to that serial console port. Changing Serial Settings You may change the serial terminal settings such as baud rate, parity, and stop bits used by Dominion KSX to communicate with your serial device, by right-clicking on the serial port entry in the RRC Navigator, and selecting Serial Parameters in the menu. Click on the [OK] button when finished.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 39 Serial Console Logging Raw console data from the target device can be logged to a file in your computer. Start Logging 1. 2. 3. In the top menu bar of Raritan Remote Console, click on Serial. Select Start Logging from the drop-down menu. Choose an existing file or provide a new file name in the File Dialog box. When an existing file is selected for logging, data gets appended to the contents. Providing a new file name creates a brand new file.
40 DOMINION KSX USER MANUAL Remote Desktop: Power Control In addition to remote KVM and serial console access, Dominion KSX also offers users the option of graphical, hard power control. To take advantage of this capability, you should obtain and connect a Raritan remote power control unit to the dedicated “Power Control” port of Dominion KSX (see Chapter 2: Installation, “Physical Connections” for more details).
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 41 When the PowerBoard graphical power control interface appears, the user interface allows you to turn an outlet ON or OFF by clicking the icon before the Outlet name or number. To Turn ON a Device or Outlet: Whether or not a device is connected to an outlet, a RED icon before the outlet number indicates the outlet is OFF and there is no power feeding to it.
42 DOMINION KSX USER MANUAL Configuration Options: Click on the [Config] button the PowerBoard window to configure outlets on the power control unit. The Config window will appear. Options for Outlet configuration include: 1. Assign a Unit ID: Give the power control unit an identification name, for example, using City, Building, Rack, or other information. For example: Raritan-US-MIS-RACK 4. 2.
CHAPTER 3: RARITAN REMOTE CLIENT (RRC) 43 Remote Dominion KSX Device Administration When logged into a Dominion KSX unit as a user with administrative privileges, Dominion KSX allows you to perform many powerful device administration tasks remotely. Configuration Menus An Administrative user can access Dominion KSX's lowest level configuration menus (explained in detail in Chapter 4), by double-clicking the "Admin" port entry of a Dominion KSX device shown in the RRC Navigator.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS 45 Chapter 4: Administrative Functions Accessing the Administrative Functions Administrative functions may be accessed via the local admin console (see Chapter 2: Installation, Physical Connections), or via remote administration (see Chapter 3: Raritan Remote Client, Remote Device Administration). Only administrators (users with administrative privileges) can access the Dominion KSX Administrative Menus.
46 DOMINION KSX USER MANUAL Remote Admin Console An alternative way to access Dominion KSX’s administrative functions is to do so remotely, using the Raritan Remote Client. Any administrative user logged on to Dominion KSX can perform administrative functions remotely to make changes to the system, as long as Dominion KSX is set to allow remote administration privileges – see Allow Remote Administration on the Security Configuration screen.
CHAPTER 4: ADMINISTRATIVE FUNCTIONS 47 Network Configuration After making changes to the Network Configuration, press to save. You must reboot when all changes are complete in order to apply them. • • Name: Designate a unique name for this Dominion KSX unit, for example, “Miami Sales Office.” The default name is Dominion KSX. Enable Ethernet Interface: Designates whether Dominion KSX should enable its Ethernet adapter as active (default: YES).
48 DOMINION KSX USER MANUAL Path Configuration On the Main Menu, select Configuration → Path Configuration to name each KVM Input and Serial Input port. Ports will be displayed alphabetically. The unit must be restarted in order for these configurations to take effect. Security Configuration • Encryption mode: Toggle through the choices and select the desired level of encryption for initial connection authentication and remote session video data transfer. − No encryption: No encryption or security.
CHAPTER 4: ADMINISTRATIVE FUNCTIONS − 49 SSL authentication, SSL data encryption: This mode secures user names and passwords, and provides high-level security for KVM data. 128-bit Secure Sockets Layer (SSL) protocol provides a private communications channel between Dominion KSX and the Remote PC during initial connection authentication. 128-bit SSL encryption is also in place during remote KVM data transfer.
50 DOMINION KSX USER MANUAL Note: Once Restrict remote IP address has been enabled, an entry must be made in at least one of the IP Mask fields, since 0.0.0.0 is an invalid IP address. • Private key: Enter a private key password. This private key acts as a second level of password protection. Only remote users who know the private key password, in addition to their user name and password, can log in and connect to Dominion KSX. − Confirm private key: Enter private key password again for re-confirmation.
CHAPTER 4: ADMINISTRATIVE FUNCTIONS 51 RADIUS Configuration The Radius Configuration screen is used to set up Dominion KSX for use with a RADIUS protocol server. RADIUS protocol is an Internet standard that provides user authentication, authorization, and accounting services for remote access devices. Dominion KSX can be configured as a RADIUS client, and will query the RADIUS server for authentication and authorization information each time a user attempts to log on to Dominion KSX.
52 DOMINION KSX USER MANUAL RADIUS Authentication is set to NO Or RADIUS Authentication is set to YES, but the user name and password entered exactly matches a user name and password in the IP-Reach database of profiles.
CHAPTER 4: ADMINISTRATIVE FUNCTIONS 53 − • • • • • CHAP: Challenge Authentication Protocol (CHAP) will be used to encrypt and authenticate the user’s password. Server Secret: The RADIUS server and Dominion KSX, as a RADIUS client, share a common secret used to encrypt the RADIUS protocol data. Enter the secret here. The keystrokes entered for the secret can be any combination of keystrokes up to 128 characters in length. − Confirm Secret: Enter secret again for confirmation of keystrokes.
54 DOMINION KSX USER MANUAL Time and Date Current Date and Time on the Dominion KSX unit are listed on this screen. Once saved, Time and Date changes will not take effect until Dominion KSX is restarted. • • • • New Date / New Time: To manually input changes to current date and time values. Adjust for daylight savings time: Toggle between YES and NO to reflect whether your country or state follows the daylight savings time procedure.
CHAPTER 4: ADMINISTRATIVE FUNCTIONS 55 Administer User Accounts The Add, Change, or Delete User Accounts screen lists all existing user accounts for Dominion KSX and shows if each user is currently logged in to Dominion KSX from a Remote PC. Administrators who log on to the Dominion KSX Admin Console can use this screen to administer Dominion KSX user accounts. Add New Users Press the letter (‘Add a new user’) to access the User Account Settings screen and add a new user profile.
56 DOMINION KSX USER MANUAL Note: Passwords are case sensitive. For user login, passwords must be entered by the user in the exact case combination in which they were created here. User names and passwords entered in this Dominion KSX user profile database each have a 24-character limit. RADIUS user names and passwords can each be up to 128 characters. • • • Account Enabled: − YES (default): Permits this user name and profile to be actively used to gain access to Dominion KSX.
CHAPTER 4: ADMINISTRATIVE FUNCTIONS • 57 Allow Modem Access: Determines whether this user will be able to access Dominion KSX via a Modem connection for access via and analog telephone line. − NO: The user will not have Modem connection capability. − YES (default): The user will have Modem connection capability. Press to save changes or to cancel changes, and return to the Add, Change, or Delete User Accounts screen.
58 DOMINION KSX USER MANUAL View Dominion KSX Status The Dominion KSX Event Log screen shows a log file containing information about Dominion KSX log in and connection activities.
APPENDIX A: SPECIFICATIONS 59 Appendix A: Specifications ITEM DIMENSIONS (WXDXH) WEIGHT POWER KSX 440 1U full width, rack mountable: 17.33” (W) x 21.26” (D) x 1.75” (H) 440 mm (W) x 540 mm (D) x 44 mm (H) 24.2lbs. (11kg.) 110/220V auto-switching (50/60 Hz European) KSX 880 1U full width, rack mountable: 17.33” (W) x 21.26” (D) x 1.75” (H) 440 mm (W) x 540 mm (D) x 44 mm (H) 24.2lbs. (11kg.
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APPENDIX B: SERIAL PORT PIN-OUT DIAGRAMS 61 Appendix B: Serial Port Pin-Out Diagrams In order to provide maximum port density and to enable simple UTP (Category 5) cabling, the serial parts found on Dominion KSX via compact RJ45 ports. However, no widely adopted industry-standard exists for sending serial data over RJ45 connections. For your reference, the serial pin-out employed by Dominion KSX is provided below.
62 DOMINION KSX USER MANUAL SCSDB9F Nulling Serial Adapter Pin-Out RJ45 (FEMALE) DB9 (FEMALE) 1 2 3 4 5 6 7 8 8 1, 6 2 SHELL 5 3 4 7 SCSDB9M Nulling Serial Adapter Pin-Out RJ45 (FEMALE) DB9 (MALE) 1 2 3 4 5 6 7 8 8 1, 6 2 SHELL 5 3 4 7
APPENDIX B: SERIAL PORT PIN-OUT DIAGRAMS 63 Custom, Nulling RJ45 Cable Like Dominion KSX, many newer devices also provide serial ports in RJ45 form.
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APPENDIX C: RADIUS SERVER SETTINGS 65 Appendix C: RADIUS Server Settings This appendix discusses the RADIUS server and how it interacts with Dominion KSX to accommodate Dominion KSX as a RADIUS client. For information on designating the Dominion KSX unit itself as a RADIUS client, see the Radius Configuration section in Chapter 4: Administrative Menus.
66 DOMINION KSX USER MANUAL Controlling Dominion KSX User Permissions via RADIUS FILTER-ID Dominion KSX recognizes, and in some cases requires, optional “FILTER-ID” RADIUS attributes that are returned by the RADIUS server. These returned attributes communicate permissions for each user, which override default permissions set for all RADIUS users under the “Default RADIUS Permissions” settings parameter – (see Chapter 4: Administrative Functions, RADIUS Configuration).
APPENDIX C: RADIUS SERVER SETTINGS 67 RADIUS Attributes Generated by Dominion KSX Dominion KSX sends the following RADIUS attributes to the RADIUS server with each access request: ATTRIBUTE DATA USER-NAME The user name entered at the login screen. USER-PASSWORD In PAP mode, the encrypted password entered at the login screen. CHAP-PASSWORD In CHAP mode, the CHAP protocol response computed from the password and the CHAP challenge data.
68 DOMINION KSX USER MANUAL RADIUS Access Challenge A RADIUS server can require additional information from the user in addition to user name and password. The type of information will depend on the authentication method used by the RADIUS server. After Dominion KSX sends the initial ACCESS-REQUEST packet, the RADIUS server can return an ACCESS-CHALLENGE packet. The ACCESS-CHALLENGE packet will contain one or more reply messages for the user.
APPENDIX D: SNMP FEATURES 69 Appendix D: SNMP Features For convenient monitoring with standard network management systems such as HP OpenView or IBM Tivoli software solutions, Dominion KSX features an SNMP agent with standard MIB2 support. Dominion KSX responds to SNMP GET requests with standard MIB2 variables, although for security reasons only a subset of the variables are provided.
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APPENDIX E: FREQUENTLY ASKED QUESTIONS 71 Appendix E: Frequently Asked Questions QUESTION: ANSWER: Does Dominion KSX provide an integrated interface that allows you to view both the KVM paths and Serial devices that are connected? What about power control? Yes, the Dominion KSX graphical user interface (GUI) lets you view and name all of the connected devices – both KVM and serial. In addition, if a Raritan power strip is used, Dominion KSX provides a GUI interface for power control.
72 DOMINION KSX USER MANUAL Can I perform a Dial-up modem connection to Dominion KSX over a PBX line? No. Modems require an analog telephone line. Can I use Dominion KSX within my local network? Dominion KSX can be used in any computer network that supports TCP/IP. When does Dominion KSX use TCP? UDP? Both TCP and UDP are used by Dominion KSX. However, TCP is essential, whereas UDP is optional.
APPENDIX F: TROUBLESHOOTING 73 Appendix F: Troubleshooting Problems and Suggested Solutions REMOTE CONNECTION PROBLEMS SOLUTION I cannot connect to Dominion KSX via dial-up modem. Ensure that you have specified the modem device for your Remote PC in the Add Connection Window (Dial-up type connection) modem field.
74 DOMINION KSX USER MANUAL TARGET KVM SERVER KEYBOARD PROBLEMS SOLUTION Dominion KSX is not accepting keyboard commands from the Remote PC. The window in Raritan Remote Client that is displaying you Target KVM Server must be the active window for proper keyboard control. Ensure the window in which you are typing is active.
APPENDIX F: TROUBLESHOOTING 75 TARGET KVM SERVER MOUSE PROBLEMS SOLUTIONS The local mouse pointer does not track or is not in sync (not aligned) with the Target KVM Server’s Mouse Pointer. Click Synchronize Mouse button, or press . Ensure each Target Server uses a standard Windows mouse driver; the IntelliMouse driver is not currently supported.
76 DOMINION KSX USER MANUAL TARGET KVM SERVER VIDEO PROBLEMS SOLUTION The screen is filled with small visual errors, or grains of missing color, which need to be cleaned up. Click the Refresh Screen button on the Dominion KSX toolbar or simultaneously press the keys . The video seems to be stuck in Auto Sense mode and the auto sensing message in the middle of the screen keeps counting higher and higher.
APPENDIX F: TROUBLESHOOTING 77 Event Log File and On-Screen Error Codes Dominion KSX will display or log an error code in the Dominion KSX Event Log Screen in the event of a problem occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error type; and the second four digits denote a location code. These last four digits of the Dominion KSX error code are the most useful in determining what has caused a system failure.
78 DOMINION KSX USER MANUAL ERROR CODE (LAST 4 DIGITS) MEANING RECOMMENDATION 0015 The DHCP server did not respond. Dominion KSX could not acquire an IP address. Make sure your DHCP server is operating correctly and then reboot Dominion KSX. 0016 – 0019 There is a problem with one of the Dominion KSX startup files. Restore the software and file system from the Recovery CD-ROM. 001A Error occurred while nitializing the UDP socket. Reboot Dominion KSX.
APPENDIX F: TROUBLESHOOTING ERROR CODE (LAST 4 DIGITS) 79 MEANING RECOMMENDATION 003A – 003F Resource allocation error. Reboot Dominion KSX. Make sure the BIOS memory test recognizes at least 64MB of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM. 0040 Resource allocation error. Reboot Dominion KSX. Make sure the BIOS memory test recognizes at least 64MB of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM.
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