User manual

APPENDIX F: TROUBLESHOOTING 77
Event Log File and On-Screen Error Codes
Dominion KSX will display or log an error code in the Dominion KSX Event Log Screen in the event of a problem
occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error type;
and the second four digits denote a location code.
These last four digits of the Dominion KSX error code are the most useful in determining what has caused a system
failure. Below is a list of location codes (the last four digits of an error code), and their meanings.
ERROR CODE
(LAST 4 DIGITS)
MEANING RECOMMENDATION
0001 – 0003 Memory allocation error Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0004 Could not read the onfiguration
file on startup. The file may be
corrupt, the file system may be
damaged, or the config file
might be from an older version
of Dominion KSX.
Reenter the configuration information and reboot. If the problem
continues, restore the software and file system from the Recovery CD-
ROM.
0005 The config file was missing.
This may be the first time you
have started Dominion KSX or
the file system has become
corrupt.
Reenter the configuration information and reboot. If the problem
continues, restore the software and file system from the Recovery CD-
ROM.
0006 The config file could not be
saved. The file system may be
corrupt or the hard drive may
not be responding.
Retry, but if the problem persists, restore the software and file system
from the Recovery CD-ROM.
0007 – 0008 Memory allocation error. Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
Delete Memory allocation error. Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the recovery CD-ROM.
0009 Could not find the frame rabber
card.
Power off the system and make sure the frame grabber card is inserted
firmly. If the problem persists, there may be a problem with your
Dominion KSX hardware.
000A Frame grabber card is not
responding correctly.
Power off the system and make sure the frame grabber card is inserted
firmly. If the problem persists, there may be a problem with your
Dominion KSX hardware.
000B Memory allocation error. Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
000C – 000F Memory allocation error. Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0011 The Ethernet controller could
not be found.
There is a problem with the Dominion KSX hardware.
0012 The modem could not be
found.
Power off the system and make sure the frame grabber card is inserted
firmly. If the problem persists, there may be a problem with your
Dominion KSX hardware.
0013 Memory allocation error. Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0014 There is a problem with the IP
address.
Check the IP address configuration and reboot.