User manual

72 IP-REACH USER MANUAL
DIRECT ANALOG USER
CONSOLE PROBLEMS
SOLUTION
I cannot view the Target
Server that I am looking for
from a Direct Analog User
Console.
Ensure that you are looking at the Direct Analog User Console connected to the
correct User Port. Remember, Direct Analog User Consoles can be attached to User
Ports 1 through 4. Each User Console will view the path of the matching KVM Port.
For example, the User Console attached to User Port 1 will view the KVM path
attached to KVM Port 1. Similarly, the User Console attached to User Port 2 will
view the KVM path attached to KVM Port 2, and so on.
KEYBOARD PROBLEMS SOLUTION
IP-Reach is not accepting
keyboard commands from
the Remote PC.
The IP-Reach window of TRC must be the active window for proper keyboard
control. Ensure the window in which you are typing is active.
Try clearing the keyboard signals to ensure that the release or breakcode signal has
been received − alternately press the <Ctrl>, <Shift> and <Tab> keys rapidly a few
times on your keyboard. Ensure the remote user has keyboard and mouse privileges.
Exit the IP-Reach software and then restart it again.
I pressed the Caps Lock key
on my Remote PC. The
CAPS indicator on the IP-
Reach Status Bar appeared,
but the Caps Lock indicator
light is not lit on my
Remote PC keyboard.
This is normal. Use the indicators on the Status Bar to determine CAPS key status
for the Target Server. If a local user at the Direct Analog User Console’s keyboard
has changed a Lock key status (Caps-Lock, Num-Lock, or Scroll-Lock) on the
Target Server, then server status may not match the state of the Remote PC’s
keyboard.
The Keyboard is not
functioning and the green
LED on the back of IP-
Reach for at least one of the
KVM ports is not blinking,
but rather constantly lit.
Reset the keyboard chips within IP-Reach by recycling power to it. Make sure you
power down both IP-Reach and all attached KVM switches at the same time.
Otherwise the KVM chips in IP-Reach will draw power from the KVM switches and
fail to reset.
I am accessing IP-Reach via
the Web Browser and the
keyboard does not function.
I type, but nothing happens.
Click the window title bar under the IP-Reach toolbar to activate the viewing
window. If the viewing window is not the active window, the keyboard will not
function.