User manual

APPENDIX E: TROUBLESHOOTING 73
KVM ON-SCREEN USER INTERFACE
(OSUI) PROBLEMS
SOLUTION
Clicking on the Enter On-Screen
Menu button does not bring up the
connected KVM switch’s On-Screen
User Interface (OSUI). Nothing
happens.
IP-Reach may not be set to the correct KVM switch Hotkey activator. The
default Hotkey setting is <Scroll Lock> or Scroll Lock+Scroll Lock in
the IP-Reach Options window. Make sure that the Hotkey set in the
Options window is the same Hotkey that commands the OSUI of the base
KVM switch attached to IP-Reach. On the IP-Reach window’s menu,
select Tools > Options. The Options window will appear. Select the
appropriate Hotkey, which activates the connected KVM switch’s OSUI.
Scroll Lock+Scroll Lock = <Scroll Lock>, Num Lock+Num Lock =
<Num Lock>, and Caps Lock+Caps Lock = <Caps Lock>. Click the
[OK] button to continue.
A KVM switch is connected to my
Remote PC. Entering <ScrollLock>
<ScrollLock> (or any other designated
KVM switch OSUI Hotkey) from the
Remote PC’s keyboard activates two
OSUIs – one for the KVM switch
attached to my Remote PC and one for
the base KVM switch attached to IP-
Reach.
At the Remote PC user console, exit the OSUI for the Remote PC’s KVM
switch by pressing the <Esc> key once. Wait a few seconds and the OSUI
for the Remote PC’s KVM switch will disappear. To avoid this problem
either reset the Remote PC’s attached KVM switch to a Hotkey that
differs from the Hotkey for the base KVM switch attached to IP-Reach.
Or use only IP-Reach commands to activate the OSUI for the base KVM
switch attached to IP-Reach – press the Enter On-Screen Menu button.
Log out of KVM on disconnect is set
to YES in the Security Configuration
screen, but IP-Reach is not logging out
of the KVM upon remote user
disconnection.
Make sure that the Hotkey set in the Options window is the same Hotkey
that commands the OSUI of the base KVM switch attached to IP-Reach.
MOUSE PROBLEMS
SOLUTIONS
Target Server Mouse Pointer tracks
too slowly after IP-Reach Mouse
Pointer.
Immediately after switching to a new
Target Server channel the mouse stops
and/or is out of sync.
When working from a Remote PC, a slight delay between the larger IP-
Reach Mouse Pointer and the smaller Target Server Mouse Pointer is
normal due to uncontrollable lags in the speed of the remote connection –
Internet, direct dial modem, or network. With each new video image
viewed, IP-Reach automatically re-syncs and aligns the mouse pointers.
Wait a few seconds after switching to each new video image for
automatic re-calibration to take place and the two mouse pointers will
line up with each other. If you do not wish to wait for this auto
calibration, or you find the two mouse pointers out of sync at any time;
click the Synchronize Mouse button, or simultaneously press the keys
<Ctrl-Alt-S>. This will manually re-align the two pointers.
Adjust the motion of the Target Server Mouse Pointer. For Windows
2000 based Target Servers, set the mouse motion speed on each Target
Server to the middle speed setting between slow and fast and the mouse
motion acceleration speed on each Target Server to <off> or <none>. For
Windows ’95, ’98, and NT based Target Servers, set the mouse motion
speed on each Target Server to the slowest setting.
Color Settings are not optimally calibrated. Run the Automatic Color
Calibration Routine in Chapter 3: Raritan Remote Client, Color
Calibration.