User manual

74 IP-REACH USER MANUAL
MOUSE PROBLEMS
SOLUTIONS
The larger IP-Reach Mouse Pointer
does not track or is not in sync (not
aligned) with the smaller Target
Server Mouse Pointer.
Click Synchronize Mouse button, or press <Ctrl-Alt-S>.
Ensure each Target Server uses a standard Windows mouse driver.
For Windows 2000 based Target Servers, set the mouse motion speed on
each Target Server to the middle speed setting between Slow and Fast
and the mouse motion acceleration speed on each Target Server to
<None>. For Windows ’95, ’98, and NT based Target Servers, set mouse
motion speed on each Target Server to slowest setting possible.
Click Auto-sense Video button or simultaneously press <Ctrl-Alt-A>.
IP-Reach is not accepting my mouse. IP-Reach will not support a serial type mouse or non-standard mouse
drivers. It does support a PS/2 style mouse and standard Windows mouse
drivers. Other mouse drivers may function with IP-Reach, but will
require extensive changes to the mouse settings until a functioning mix of
motion settings is found. If you must use a mouse driver on a Target
Server that is not currently supported by IP-Reach, try setting the mouse
acceleration to <none> and the mouse speed to <slow>.
IP-Reach Mouse Pointer and the
Target Server Mouse Pointer do not
sync up in certain Windows NT
Administration screens, like the NT
log on screen.
Windows NT Administration or Log On screens may revert to default
mouse pointer motion/acceleration speeds. As a result, mouse sync may
not be optimal at these screens. If you are comfortable adjusting the
registry on the Windows NT Target Server, you can obtain better IP-
Reach mouse sync at NT Administration screens by entering the Target
Server’s registry editor and changing the following settings: default user
mouse motion speed = 0; mouse threshold 1 = 0; mouse threshold 2 = 0.
TARGET SERVER PROBLEMS SOLUTION
When I reboot a Target Server through
IP-Reach, from a Remote PC, I cannot
access the Target Server’s BIOS. It
seems IP-Reach is not accepting the
BIOS entry command keystroke.
To access a Target Server’s BIOS first temporarily de-select the Sense
video mode changes automatically checkbox in the Video Settings
window, accessed with the Video Settings button on the IP-Reach
toolbar. Video auto-sensing slows remote viewing of the reboot process
and makes it difficult to send BIOS access keystrokes to the Target
Server from a Remote PC, because auto-sensing tells IP-Reach to work
constantly to keep up with the Target Server’s feverishly changing video
screens during reboot. De-selecting the auto-sense checkbox frees IP-
Reach to accept and convey BIOS access keystrokes. It also aides in the
quick interpretation of rapidly changing video screens. Be sure to re-
select the checkbox when finished with BIOS access.