MasterConsole IP MCIP18, MCIP116 User Guide Copyright © 2009 Raritan Computer, Inc.
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Copyright and Trademark Information This document contains proprietary information that is protected by copyright. All rights reserved. No part of this document may be photocopied, reproduced, or translated into another language without express prior written consent of Raritan Computer, Inc. © Copyright 2009 Product names mentioned in this document are trademarks or registered trademarks of their respective companies.
Safety Guidelines To avoid potentially fatal shock hazard and possible damage to Raritan equipment: • Do not use a 2-wire power cord in any product configuration. • Test AC outlets at your computer and monitor for proper polarity and grounding. • Use only with grounded outlets at both the computer and monitor. When using a backup UPS, power the computer, monitor and appliance off the supply.
CONTENTS i Contents Chapter 1: Introduction .................................................................. 1 MasterConsole IP Overview........................................................................................ 1 Product Photo ............................................................................................................. 1 Product Features......................................................................................................... 1 Chapter 2: Installation.......
ii CONTENTS Appendix G: MCIP Video Modes ................................................... 67 Appendix H: FAQs.........................................................................
FIGURES iii Figures Figure 1 MCIP 116 Unit ............................................................................................................................... 1 Figure 2 One-Tier Configuration .................................................................................................................. 3 Figure 3 MCIP Rear Panel ...........................................................................................................................
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CHAPTER 1: INTRODUCTION 1 Chapter 1: Introduction MasterConsole IP Overview Raritan's keyboard/video/mouse (KVM) switches are engineered to provide reliable, costeffective, central control of multiple computers. This eliminates the cost and clutter of unnecessary equipment, reclaims space, and improves productivity for a host of applications. MasterConsole IP (MCIP) enables control of 8 to 16 computers from a single keyboard, monitor, and mouse.
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CHAPTER 2: INSTALLATION 3 Chapter 2: Installation Getting Started MasterConsole IP is designed for quick, easy installation and operation: 1. Physically configure MCIP. 2. Install MCIP and connect computers. 3. Configure MCIP software. 4. Assign computer names and set channel-specific scan rates for attached computers. 5. Turn ON security and change passwords to restrict access to computers connected to MCIP. 6. Operate using On-Screen User Interface. 7.
4 MASTERCONSOLE IP USER GUIDE Installation 1. 2. Power OFF all computers to be connected to MCIP. Plug a keyboard, monitor, and mouse into the keyboard, monitor, and mouse ports on the rear panel of the MCIP. Figure 3 MCIP Rear Panel Power ON MCIP. Using an MCIP cable (CMCIP20, 40, or 90), plug the 15-pin connector into one of the numbered channels on the MCIP rear panel. 5. Plug the cable's other connectors into the computer's keyboard, monitor, and mouse ports. 6. Power ON the connected computer. 7.
CHAPTER 3: OPERATION 5 Chapter 3: Operation Use the Configuration Menu is to specify your MCIP configuration and to set or change operation parameters. 1. Activate the On-Screen User Interface (OSUI) by pressing the Hot Key (default: Left CTRL key on keyboard) three times rapidly. When the OSUI appears, press F4 to access the Configuration Menu. Note: Currently, Hotkey function is not enabled for further change.
6 MASTERCONSOLE IP USER GUIDE Note: Both Green mode and Previous Channel Key functions are disabled, and no further changes to their default values can be made.. 3. To exit the Configuration Menu, press a Function key on your keyboard to access a different menu, as displayed along the bottom of the menu screen. Press Esc to exit the OSUI and return to normal computer operation. Any changes made in the Configuration Menu are automatically saved.
CHAPTER 3: OPERATION 7 Using MasterConsole IP Security Feature Restrict access to MCIP by turning security ON or OFF in the Administration Menu. Up to six passwords can be defined in the Administration Menu – one Administration Password and five User Passwords. If security is ON and the system is idle (no keyboard or mouse activity for a time interval set by the user [default: 15 minutes]), the next user to access MCIP must enter a user password to establish access.
8 MASTERCONSOLE IP USER GUIDE To turn Security ON/OFF (default is OFF): Press the Ç / È keys to toggle. b. To change Security activation delay time (default is 15 minutes). Move to the Time Out field, then type a number from 01 to 99, or use the Ç / È keys to specify a time interval. If the system will remains inactive (no keyboard or mouse operation) for this time interval, the next user is required to enter a password to access the MasterConsole IP. c.
CHAPTER 3: OPERATION 9 The Status column shows each channel's activity and Channel-Specific Scan Rate. A "+" in the first column indicates a device is connected and powered ON, while a blank indicates the device is powered OFF or there is no device connected. "Snn" indicates the Channel-Specific Scan Rate of nn seconds. (default is 3 seconds). b. As the computer status changes (active/inactive), the MCIP updates the Status column periodically.
10 MASTERCONSOLE IP USER GUIDE Assigning Names and Scan Rates When you specify non-computer devices (MasterConsole units) connected to base MCIP channels, these devices are assigned default names in the base MCIP Selection Menu. Because computers can be connected to each channel of an MCIP unit, a page is automatically created for the MCIP in the Selection Menu, listing Channel IDs with default names for each channel. These names may be changed using the Edit Names and Scan Rate Menu.
CHAPTER 3: OPERATION 11 MasterConsole IP Operation Selecting a Computer 1. Activate the OSUI by pressing the Hot Key three times rapidly. The Selection Menu appears. Figure 10 Selection Menu The Selection Menu lists channels sorted either numerically by Channel ID or alphabetically by Name. Default: by Channel ID. Press F12 to toggle. a. The Selection Menu displays a maximum of eight channels at a time. b. The Status column shows each channel's activity and Channel-Specific Scan Rate.
12 MASTERCONSOLE IP USER GUIDE The Channel ID and Name will display on the monitor for the time interval specified in the Configuration Menu. d. Press Home at any time to return to the first channel on the first page of the Selection Menu. Press End at any time to advance to the last channel on the last page of the Selection Menu. c.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 13 Chapter 4: Remote Management and Operation Initial Configuration MCIP comes pre-configured with the values shown below, and its communication interfaces are based on TCP/IP. You must perform an initial IP configuration to access MCIP for the first time. PARAMETER VALUE IP auto configuration IP address Netmask Gateway IP access LAN interface speed LAN interface duplex mode DHCP 192.168.1.22 255.255.255.
14 MASTERCONSOLE IP USER GUIDE IP [192.168.1.22]: NetMask [255.255.255.0]: Gateway (0.0.0.0 for none) [0.0.0.0]: • IP auto configuration: With this option you can specify whether MCIP should fetch it’s network settings from a DHCP or BOOTP server. For DHCP you have to enter dhcp And for BOOTP supply bootp accordingly. If you specify none then IP auto configuration is disabled and you will subsequently be asked for the following network settings. • IP address: The IP address the MCIP should use.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 15 Navigation Upon successful login, the MCIP Home appears. Click Logout to exit MCIP. Click Home to return to this Home Page. Click Console to launch MCIP Remote Console. Use these buttons to toggle to different sections in MCIP Figure 11 MCIP Home Page If there is no activity for 30 minutes, you will be logged out of MCIP automatically. Press any key or move your mouse to return to the Login screen if this occurs.
16 MASTERCONSOLE IP USER GUIDE The Remote Console The Remote Console is the redirected screen, keyboard, and mouse of the remote host system that MCIP controls. Options button Remote Console Control Bar Predefined Shortcut button Auto-adjust button Sync Mouse button Double Sync button Main Window Remote Console Status Bar Figure 12 Remote Console Screen Remote Console is a Java Applet that tries to establish its own TCP connection to the MCIP.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 17 can circumvent such problems by adjusting the keyboard of your remote system to the same mapping as your local one. The Remote Console window attempts to show the remote screen at optimal size, so it adapts its size automatically to the size of the remote screen. You can resize the Remote Console window locally as needed. Unlike the remote host system, your local Remote Console window is just one window among many.
18 MASTERCONSOLE IP USER GUIDE Options Menu When you click Options in the Control Bar, a drop-down menu appears. Figure 14 Options Menu • • • • • • • • Monitor Only – toggles the MCIP between no remote console interaction and remote monitoring. Exclusive Access – users with the appropriate permissions can close all other users on the Remote Console at that time. No user can open the Remote Console while this user is active until this user disables Exclusive Access or logs off.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 19 − • Chat has no message history, that is, messages are received only after opening Remote Console. Messages sent previously to login will not appear to a user who opens Remote Console afterward they are broadcast. Video Settings – activates the Video Settings panel for adjusting MCIP video settings. MCIP allows you to adjust video settings in two ways: via the HTML front end, or via Remote Console, as illustrated here.
20 • MASTERCONSOLE IP USER GUIDE Soft Keyboard − Show – activates the Soft Keyboard; if your host system runs a different language and country mapping than your administration machine, you should activate Soft Keyboard. − Mapping – select language and country mapping for Soft Keyboard. Figure 16 Soft Keyboard Mapping Menu • • Local Keyboard – use to change the language mapping of your browser machine that is running Remote Console.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 21 Remote Console Status Bar The Status Bar shows console and connection state Figure 18 Remote Console Status Bar Screen Size – Remote screen size appears at the very left of the Status Bar. The value in parentheses indicates the connection to the Remote Console: Norm: a standard connection without encryption; SSL: a secure connection using SSL.
22 MASTERCONSOLE IP USER GUIDE Remote Management Settings Remote Control KVM Console Figure 19 KVM Console Screen In the Active KVM Port panel, click on the drop-down Active Port arrow to select the active port. Click Switch to change. In the Remote Console Preview panel, click on the Click to open link to open the KVM console. Click Refresh to refresh the link.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 23 Telnet Console Figure 20 Telnet Console Screen MCIP firmware features a Telnet gateway that enables you to connect to MCIP via a standard Telnet client. Use a terminal program such as xterm, TeraTerm or Putty to connect to MCIP. If you prefer, issue the Telnet command on a command line or by using the Run command from the Windows Start Menu. At the command prompt, type the following sequence: telnet 192.168.1.
24 MASTERCONSOLE IP USER GUIDE User Management Change Password Figure 21 Change Password Screen In the Change Password panel, type your new password in the New Password field. Retype the password in the Confirm New Password field. Click Apply to change your password. Users and Groups Figure 22 Users & Groups Screen User and Group management in MCIP is based on configurable users and groups, which may be granted different permissions.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 25 The User Management panel helps you add, edit, copy, and delete users. To add new users: New user name: Type an abbreviation or nickname for the new user. Full user name: Type the new user’s full name. Password: Type the new user’s password (must be at least four characters). Confirm Password: Retype the password just entered. Email address: Type the new user’s email address (not required).
26 MASTERCONSOLE IP USER GUIDE Group Management Figure 23 Group Management Screen The Group Management panel helps you add, edit, copy, and delete groups. To add a new group: Type the new group’s name in the New group name field. Click Create. To edit an existing group’s name: Click on the drop-down Existing group arrow and choose a group from the list. Click Modify to edit the group name. To delete a group: Click on the drop-down Existing group arrow and choose a group from the list.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 27 Permissions Figure 24 User/Groups Permission Screen Use the User/Group Permissions panel to change permissions of users and groups. Each user or group in MCIP is assigned a set of permissions, used to authorize access to certain MCIP functions. By default, the super user admin has all permissions (this cannot be changed). New users and groups have no permissions until you set them.
28 MASTERCONSOLE IP USER GUIDE − − allow access – The selected user can use this function. group setting – No specific permission, uses the permissions inherited from the group(s) to which the user belongs (default: deny access). To change port permissions: Click on the Setup Port Access Permissions link (please see the section Port Permissions, that follows, for additional information). Port Permissions Figure 25 Port Permissions Screen Use the Port Permission settings to limit viewing of KVM ports.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 29 KVM Settings User Console User Console settings are user-specific: a super user can customize these settings for each individual user, and changing settings for one user does not affect settings for any other user. Figure 26 User Console Screen In the Remote Console Settings for User panel, click on the drop-down arrow and choose the user whose settings you want to change from the list. Click Update.
30 MASTERCONSOLE IP USER GUIDE Note: In order for “ActiveX control” option to work, KVM Vision Viewer needs to be installed for using KVM Remote Access with MCIP. In the Miscellaneous Remote Console Settings panel, click on the checkbox before Start in Monitor Mode to set the initial value for monitor mode. By default, monitor mode is disabled. If you enable it, the Remote Console window will be started in a read-only mode.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 31 Keyboard/Mouse Figure 27 Keyboard/Mouse Settings Screen In the Targeted KVM Port panel, click on the Selected Port drop-down arrow and choose the desired port from the list. Click Update to select the port. In the Keyboard/Mouse Settings panel, click on the PS/2 Keyboard Model drop-down arrow and choose a keyboard layout from the list.
32 MASTERCONSOLE IP USER GUIDE Video Figure 28Video Settings Screen In the Local Video Port Settings panel, click on the Enable local video port checkbox to indicate if the local video output of the MCIP is active and passing through the incoming signal from the host system. In the Miscellaneous Video Settings panel, click on the Noise filter drop-down arrow and select an option from the list. The Noise filter you select defines how MCIP reacts to small changes in the video input signal.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 33 Vertical Frequency (Hz): The vertical (refresh) frequency in Hz. Total horizontal pixels: The total amount of pixels per line, including the non-visible and blanking area. Polarity: The polarity (positive/negative) of the synchronization signals (V is vertical, H is horizontal). Description: Provide a mode name that will appear in the Remote Console when this custom mode is activated. Click Apply to apply your changes.
34 MASTERCONSOLE IP USER GUIDE Device Settings Network Figure 30 Network Settings Screen Network settings allow you to change network-related parameters. Changes are applied immediately. The initial IP configuration in the Network Basic Settings panel is usually completed directly on the host system using the Initial Configuration settings in the table at the beginning of this chapter. Changing the MCIP network settings could result in breaking your connection.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 35 Dynamic DNS Figure 31 Dynamic DNS Settings Screen MCIP is accessible via the DSL router that that is dynamically assigned by the provider. Because an administrator may not know the IP address assigned by the provider, MCIP connects to a special dynamic DNS server, where it registers its IP address. As an administrator, you may contact this server and pick up the same IP address.
36 MASTERCONSOLE IP USER GUIDE Security Figure 32 Security Settings Screen In the Encryption Settings panel, click on the checkbox before Force HTTPS for Web access to enable access to the Web front-end only if using an HTTPS connection. If enabled, MCIP will not check the HTTP port for incoming connections. Please see the section Certificate, later in this chapter, for additional information on creating your own SSL certificate for identifying MCIP.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 37 To edit a rule: Type the Rule #. Click Append. Edit the IP/Mask or Policy as needed. Click Apply. To add a new rule: Type a Rule #, an IP/Mask, and select the Policy. Click Insert. To replace a rule: Type the Rule #, the IP/Mask and set the policy. Click Replace. To delete a rule: Type the Rule #. Click Delete. Important: If you set Default policy to DROP and have no ACCEPT rules configured, access to the Web front-end via LAN is completely disabled.
38 MASTERCONSOLE IP USER GUIDE Certificate Figure 33 Certificate Settings Screen MCIP uses the Secure Socket Layer (SSL) protocol for encrypted network traffic between itself and connected clients. While establishing the connection, MCIP exposes its identity to the client using a cryptographic certificate. Upon delivery, this certificate and underlying secret key will not match the network configuration applied to MCIP by its user.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 39 When the SSL Certificate Signing Request screen appears, click Download. Figure 34 SSL Certificate Signing Request Screen Send the saved CSR to a CA for certification. You must follow an authentication process according to the CA you select. When you receive the SSL Certificate file from the CA, save it on your system. Return the SSL Certificate Signing Request screen and click Browse to locate the SSL Certificate file that you just saved on your system.
40 MASTERCONSOLE IP USER GUIDE Serial Port Figure 35 Serial Port Settings Screen Use the Serial Port settings screen to specify the device connected to the serial port and how to use it. In the Serial Port 1 Settings panel, click on the radio button before the option that best fits the connected device. • Configuration login: Do not use the serial port for any special function, use it only for the initial configuration.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION • 41 Passthrough access to serial port 1 via Telnet: Select this option to connect an arbitrary device to the serial port and access it (assuming it provides terminal support) via Telnet. Select the appropriate options for the serial port from the drop-down menus and use the Telnet Console or a standard Telnet client to connect to the MCIP. Date and Time Figure 36 Date/Time Settings Screen Use this screen to set up the MCIP unit’s internal clock.
42 MASTERCONSOLE IP USER GUIDE Authentication Figure 37 Authentication Settings You can use local authentication with MCIP, or store information in a central LDAP directory or in a RADIUS server. If using LDAP or RADIUS, specify Authentication information here. LDAP: Type the name or IP address of the LDAP server containing all the user entries in the User LDAP Server field. If you use a name, you must configure a DNS server in the network settings.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 43 RADIUS protocol itself is well specified and tested. Currently, Raritan does not support challenge/response. An Access Challenge response is seen and evaluated as an Access Reject. To access a remote device using the RADIUS protocol you must first log on, then specify your username and password. The RADIUS server reads your input data (Authentication) and the MCIP looks for your profile (Authorization). The profile defines (or limits) your actions.
44 MASTERCONSOLE IP USER GUIDE Event Log Figure 38 Event Log Screen In Event Log Targets panel, choose how many log entries are shown on each page and clear log files. Events such as login failures or firmware updates are logged to logging destinations. Each event belongs to an event group that can be activated separately. A common way to log events is to use the internal log list of the MCIP. Click on one of the radio buttons to select how to log events in MCIP.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 45 Note: In contrast to the internal log file on the MCIP , the size of the NFS log file is not limited. Every log event will be appended to the end of the file so it grows continuously and you may have to delete or move it occasionally. • • SMTP Logging enabled: With this option the MCIP is able to send Emails to an address given by the Email address text field in the Event Log Settings.
46 MASTERCONSOLE IP USER GUIDE Maintenance Device Information Figure 39 Device Information Screen The Device Information screen summarizes MCIP information. The specific support information in the data file can be used in the event of a system problem and sent to Raritan so that we can better assist you. Figure 40 Connected Users Screen The Connected Users screen displays MCIP activity.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 47 Event Log Figure 41 Event Log Screen The Event Log includes events stored by MCIP. Event date, name, and a description with issuing IP address are saved and listed. Click on the Prev and Next links to browse from page to page within the list. Update Firmware Figure 42 Update Firmware Screen MCIP is a standalone computer that runs on firmware, which Raritan updates periodically to add new functionality or special features.
48 • MASTERCONSOLE IP USER GUIDE The Update Firmware panel appears, displaying the version number of your current firmware and the version number of the new firmware. Press Update to update the new firmware. Note: This process takes a few minutes. It is not reversible. Please ensure that the MCIP unit’s power supply will not be interrupted during the update process; power interruption may render the MCIP unit unusable. • After the firmware version is updated, MCIP automatically resets.
CHAPTER 4: REMOTE MANAGEMENT AND OPERATION 49 Unit Reset Figure 43 Unit Reset Screen The unit reset panels allow you to reset specific parts of the MCIP unit, including keyboard and mouse, the video engine, and the MCIP itself. You must reset the MCIP card to activate newly updated firmware. Resetting the card closes all current connections to the administration console and to the Remote Console and lasts 30-60 seconds. Resetting sub-devices takes only a few seconds and does not close any connections.
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APPENDIX A: SPECIFICATIONS 51 Appendix A: Specifications The MCIP unit must be operated only with the provided power supply. Use of other power supplies voids the product liability of the manufacturer. If the power supply shows a malfunction, do not open it; contact Raritan Technical Support immediately for a replacement. The power cord of the power supply is the point of junction to the supply network AC 230 V.
52 MASTERCONSOLE IP USER GUIDE MCIP Cables: Part No. Length Connectors CMCIP20 6.56’ (2M) HD15(M) to HD15(M), 2x mini-DIN6(M) CMCIP40 13.12’ (4M) HD15(M) to HD15(M), 2x mini-DIN6(M) CMCIP90 29.
APPENDIX B: SYSTEM DEFAULT SETTINGS 53 Appendix B: System Default Settings FUNCTION SETTING Administration Password (super user ‘admin’) raritan (case sensitive) AutoScan OFF AutoScan mode Global AutoSkip OFF Channel-Specific Scan Rate 3 seconds Global Scan Rate 3 seconds Hot Key L-Ctrl L-Ctrl L-Ctrl ID Display Interval 3 seconds MasterConsole IP unit configuration First tier PowerSave OFF Security OFF Security activation delay time 15 minutes Selection Menu sorting Channel ID
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APPENDIX C: ON-SCREEN USER INTERFACE FUNCTION KEYS 55 Appendix C: On-Screen User Interface Function Keys PRESS... F1 F2 F3 F4 F5 F6 Alt + F6 F7 F8 Alt + F7 F12 Esc WHEN YOU WANT TO...
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APPENDIX D: MCIP CONFIGURATIONS 57 Appendix D: MCIP Configurations Programming MCIP at Power Up MCIP Product Design Background and Considerations • User connection and operation of MCIP is through the unit's local KVM port (marked Keyboard, Monitor, Mouse – Din 6F,HD15F, Din 6F) on the back panel of each MCIP. • For operation, a console-keyboard, monitor and mouse-plugs into the local KVM port. MCIP includes integrated On-Screen User Interface for switching and other operations.
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APPENDIX E: GLOSSARY AND ACRONYMS 59 Appendix E: Glossary and Acronyms Glossary TERM DEFINITION Administration Menu Used to restrict access to MCIP; toggle Security ON/OFF and to change Administrator’s Password and up to five User Passwords. Administration Password The only Password with access to the Administration Menu, through the Administration password prompt. AutoScan When activated, MCIP automatically cycles through channels, displaying each computer’s video for a specified period.
60 TERM Scan Rate Security Selection Menu Sorting Time Out User Password MASTERCONSOLE IP USER GUIDE DEFINITION The duration (in seconds) a channel’s computer is to remain displayed on the monitor when AutoScan is activated. Global Scan Rate: Scan rate is the same for all computers, if the Mode field in the Configuration Menu is set to Global.
APPENDIX E: GLOSSARY AND ACRONYMS 61 Acronyms ACPI ATX DHCP DNS FAQ HTTP HTTPS LED PS/2 SNMP SSL SVGA UTP WAP WEP Advanced Configuration and Power Interface A specification that enables the operating system to implement power management and system configuration. Advanced Technology Extended A particular specification that covers the style of motherboards and enclosure introduced by Intel in 1995.
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APPENDIX F: TROUBLESHOOTING 63 Appendix F: Troubleshooting PROBLEM No power. No video display for one or all computers. The monitor cannot correctly display the video output from some of the PCs. All PCs powered up without keyboard error, but the keyboard at MasterConsole IP has no control (cannot input to any PC). Repeated “KB ERROR" at power-up of PC.
64 PROBLEM Repeated "MOUSE INSTALLATION FAILURE" at power-up of PC. After a period of troublefree operation, the mouse attached to MasterConsole IP locks (unable to control mouse functions) when a particular PC is selected, but works normally when other PCs are selected. MASTERCONSOLE IP USER GUIDE SOLUTION a. The mouse cable from the PC to MCIP is loose. Secure the connection and power up again. b.
APPENDIX F: TROUBLESHOOTING 65 Initial IP Configuration Initially the MCIP network interface is configured with the parameters shown: PARAMETER VALUE IP auto configuration IP address Netmask Gateway IP access DHCP 192.168.1.22 255.255.255.0 None Disabled If this initial configuration doesn’t meet your local requirements, you need to do the initial IP configuration. Use one of the following ways: Connect the enclosed NULL modem cable to the serial interface on the MCIP rear side.
66 MASTERCONSOLE IP USER GUIDE The Remote Console The Remote Console is the redirected screen, keyboard and mouse of the remote host system to which MCIP is attached. The Web browser which is used for accessing MCIP has to supply a Java Runtime Environment version 1.1 or higher. The Remote Console will behave exactly the same way as if you were sitting directly in front of the screen of your remote system. That means keyboard and mouse can be used in the usual way.
APPENDIX G: TROUBLESHOOTING 67 Appendix G: MCIP Video Modes The table below lists video modes supported by MCIP. Avoid using custom video settings with MCIP, as the unit may not detect them.
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Appendix H: FAQs QUESTION / PROBLEM ANSWER / STATEMENT The remote mouse does not work or is not synchronous Ensure the mouse settings in MCIP match the mouse model. There are some circumstances where the mouse synchronization process could behave incorrectly Try to correct the brightness and contrast settings until they are out of a range where the picture looks grainy. Use the auto adjustment feature to correct a flickering video. Ensure the correct combination of username and password was used.
70 MASTERCONSOLE IP USER GUIDE QUESTION / PROBLEM ANSWER / STATEMENT Remote Console doesn’t open with Opera in Linux Some versions of Opera do not grant enough permissions if the signature of the ap- plet cannot be verified. To solve the problem, add the lines grant codeBase "nn.pp.rc.RemoteConsoleApplet" { permission java.lang.RuntimePermission "accessClassInPackage.sun.*"; Remote console is unable to connect and displays a timeout error. For SUN computers a USB keyboard does not work.
U.S./Canada/Latin America Monday - Friday 8 a.m. - 8 p.m. ET Phone: 800-724-8090 or 732-764-8886 For CommandCenter NOC: Press 6, then Press 1 For CommandCenter Secure Gateway: Press 6, then Press 2 Fax: 732-764-8887 Email for CommandCenter NOC: tech-ccnoc@raritan.com Email for all other products: tech@raritan.com China Beijing Monday - Friday 9 a.m. - 6 p.m. local time Phone: +86-10-88091890 Shanghai Monday - Friday 9 a.m. - 6 p.m. local time Phone: +86-21-5425-2499 GuangZhou Monday - Friday 9 a.m.
