User Manual

Prodigy™ Owners Manual 99301XXX
13
TROUBLESHOOTING
In the event the Prodigy™ adjustable bed fails to operate, investigate the symptoms and
possible solutions provided in the chart below:
SYMPTOM SOLUTION
• Verify power cord is plugged into a working,
grounded electrical outlet. A grounded,
electrical surge protection device is recommended.
Test outlet by plugging in another working appliance.
• Program the hand control (see Hand Control
Programming section of this manual for
programming procedures).
• Unplug power cord, wait 30 seconds and plug in to
reset electronic components.
• Electrical circuit breaker may be tripped. check
electrical service breaker box to verify.
• Defective surge protection device or electrical outlet.
Test outlet by plugging in another working appliance.
• Replace batteries in the hand control.
• Bed mechanism may be obstructed. Elevate bed and
check for obstruction. Remove obstruction.
• Head section may be too close to the wall.
• Headboard may be too close the edge of the
mattress. Verify a 1.5” (38.1mm) to 2” (50.8mm)
distance between headboard brackets and mattress.
Adjust if required.
• Verify headboard brackets were removed during
installation. Remove headboard brackets if still
attached to the underneath side of bed.
• If bed is located on hard surface flooring, place
carpet pieces or rubber caster cups under each leg
or caster of the bed. (See accessory section of this
manual for rubber caster cup order information.)
• Elevate the head or foot section a short distance
(with the hand control) to realign the lift/lower
mechanisms with the bed support platform.
• Verify that bed is not positioned against a wall,
nightstand, or other object that may cause vibration
or noise.
• If adjustable bed is installed over a bed frame, verify
massage motors are not causing bed frame (or bed
frame components) to vibrate.
• Verify that headboard attachment hardware is
tightened firmly (if used).
Hand control illuminates and appears to be
operable, but will not activate bed.
No features of the adjustable bed will
activate.
Hand control will not illuminate.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
Excessive massage motor noise.