€3 TROUBLESHOOTING No audio Check to ensure the plug is securely plugged into your device and the volume is muted on No noise canceling Check to ensure the plug is securely plugged into your device and the noise canceling is muted on by pressing the smart button Microphone not working Check to ensure the plug is securely plugged into your device and the microphone is not on mute by pressing the smart button Earphones feel too loose or too tight Try a different size ear tip Other questions/Customer service w