User Guide

White = Sleep mode
Green = On
Dim Red = Low Battery (10% left)
Bright Red = Lower Battery (3% left)
Note* The status indicator is not a HDD indicator.
What happens if my internet disconnects?
Synapse 2.0 will continue to function even if your internet disconnects as long as you check the "Stay Logged
In" box on the login screen. Razer strongly advises all users to stay logged in.
When my Blade comes out of the sleep or standby mode, the track pad does not work. How can I fix this?
If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear.
Then, press and hold the "alt" key and then press the "tab" key to activate the dialog box.
Why doesn't my Razer Blade have an optical drive? How can I install applications without an optical drive?
As digital downloads have become the standard, Razer eliminated the optical drive to make the Razer Blade
even thinner. You can purchase an external, USB-based optical drive to pair with the Razer Blade.
Will I void the warranty by opening or upgrading my Razer Blade's components on my own?
Yes, opening the Razer Blade will void your warranty. If there are any issues with your Razer Blade, please
contact your local Razer System Support Team by viewing the links the left side of the page.
Will the Razer Blade be compatible with other Synapse 2.0 devices?
Yes, any device that is Synapse 2.0 ready will automatically sync your custom settings with the cloud.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or
call 1-855-872-5233.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s
warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
Razer Systems must be repaired at an Authorized Service Center, please contact us at 1-855-872-5233 to
arrange for repairs.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to
purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the
code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order
ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may
be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by
entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and
you feel your product is still defective, please don’t hesitate to contact us here or call 1-855-872-5233.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information
regarding future products please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact your local Razer System
Support Team by viewing the links the left side of the page. User guides and product manuals are also available
on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?