Warranty

assist you with your warranty claim for 30 days from the date of your purchase, please follow the
steps below if it has been more than 30 days from the date of your purchase.
If you are unable to return the Product to the Razer reseller for whatever reason, or if you have
purchased the Product directly from Razer at www.razerzone.com, then please follow the steps
below:
a. Go to www.razersupport.com/email to obtain a Return Merchandise Authorization
Number (“RMA Number”) and Razer support address.
b. Note the RMA Number in a visible place on the outside of the package.
c. Enclose a Valid Proof of Purchase and the reason for the return inside the package. Please
visit www.razerzone.com/warranty for examples of a Valid Proof of Purchase.
d. Send the Product with RMA Number and Valid Proof of Purchase to the Razer support
address provided by Razer customer support.
DO NOT SEND RAZER ANY PRODUCT WITHOUT A VALID RMA NUMBER.
We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx). Any
expense of claiming under this Limited Warranty will be borne by the person making the claim
(including any shipping and handling charges in returning the Product to Razer, as well as any
applicable customs, duties or taxes in relation to the claim). If the Product is validly returned
under the terms of this Limited Warranty, Razer will be responsible for postage expenses for
shipping the Product back to you (but not any customs charges, duties, or taxes). You are
responsible for ensuring that the Product is properly packaged and will bear the full risk of loss
or damage for any Product that is returned improperly packaged. Risk of loss or damage in the
returned Product only passes to Razer when the Product is received by Razer and Razer shall not
be responsible for items lost in transit to us. In the event that the procedure herein is not
followed, Razer reserves the right to accept the delivery of the Product on such terms that it may
determine at its sole discretion.
Returns Not Covered by this Limited Warranty. If Razer receives a Product from you that
does not meet the requirements of this Limited Warranty, including (but not limited to) a Product
that (a) lacks a valid RMA Number, (b) is not accompanied by a valid Proof of Purchase, (c) is
no longer covered under the Warranty Period, or (d) does not have a defect covered by this
Limited Warranty, you may be responsible for an assessment fee, return shipping and handling
fees, and other reasonable fees as may be required by Razer prior to the Product being returned
to you.
Software/Data Backup. Repair of the Product may result in loss of data. It is solely your
responsibility to complete a backup of all existing data, software, and programs on the Product
before returning the Product or receiving technical assistance services from Razer (including
telephone support). RAZER WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY
OF DATA, SOFTWARE, PROGRAMS, OR LOSS OF USE OF PRODUCT(S). Under no
circumstances will Razer be responsible for any loss of data, software, or programs, even if
Razer technicians have attempted to assist you with your backup, recovery or similar services.
Any such assistance is beyond the scope of this Limited Warranty. Following service under this