4-Line Intercom Speakerphone with Answering System and Caller ID User’s Guide Quick Guide on Pgs. 7-13 Please read this manual before operating product for the first time.
Important Information Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.
Important Information you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations.
Important Information FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Table of Contents Equipment Approval Information........................... 2 Interference Information...................................... 3 FCC RF Radiation Exposure Statement.................. 4 Licensing.............................................................. 4 Hearing Aid Compatibility..................................... 4 Introduction......................................................... 7 Parts Checklist.................................................... 8 Telephone Jack Requirements.....
Table of Contents If You Programmed Your Local Area Code..........35 If You Did Not Program Your Local Area Code.35 Call Waiting Caller ID...........................................36 Memory Log and Phone Book Memory.................36 Storing a Number and Name in Memory........36 Reviewing Phone Book Memory.......................37 Reviewing the Intercom/Memory Log..............37 Editing a Name or Number Stored in Phone Book (Directory) Memory................................
Connections & Setup Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. Your Four-Line Speakerphone is a full-featured phone ideally suited for home-office use. It is designed to receive calls on up to four incoming telephone lines and to serve up to 16 station users.
Connections & Setup Parts Checklist Make sure your package includes the following items: Base Handset Handset cord Line cords AC power adaptor Telephone Jack Requirements To use this phone, you will need an RJ11C (for a single line) or a RJ14C (for two lines) type modular phone jack, which might look like the one pictured here, installed in your home or office. If you don’t have either modular jack, call your local phone company to find out how to get one installed.
Connections & Setup Base Layout PRIVACY (button) MENU (button) EXIT (button) REDIAL/ FORMAT (button) FLASH (button) TRANSFER (button) CONFERENCE (button) HOLD (button) * (button) HEADSET (button) ATTENDANT NEW MESSAGE (button) ANSWERER (indicator) (button) DIAL INTERCOM (button) (button) DELETE (button) SEL/SAVE MEMORY 1-16 (button) (buttons) PAGE (button) STORE (button) MEMO (button) PLAY/STOP (button) VOLUME +/(buttons) CID (button) LINE 4 (button) LINE 3 (button) LINE 2 (button) LINE 1 #PAUSE SPEAKER
Connections & Setup Important Installation Guidelines • Install telephone near both a telephone (modular) jack and an electrical power outlet. • Avoid sources of noise, such as a window by a busy street, and electrical noise, such as motors, microwave ovens, and fluorescent lighting. • Avoid heat sources, such as heating air ducts, heating appliances, radiators, and direct sunlight. • Avoid areas of excessive moisture or extremely low temperature. • Avoid dusty locations.
Connections & Setup 3. Plug the power supply cord into the power jack on the back of the base and the other end into an electrical outlet. CAUTION: To reduce risk of personal injury, fire, or damage use only the 5-2777 power adaptor listed in the user’s guide. This power adaptor is intended to be correctly orientated in a vertical or floor mount position. 4.
Connections & Setup • The Phone ID (01 to 16) is unique. When more than one phone using the same Phone ID is detected, only one phone with that ID will be valid. The phone IDs for the other phone(s) is automatically erased, and the phone(s) intercom indicators blink. You must use the Menu options to select a new Phone ID for each phone. VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line 1 must be connected and must be common to all phones connected to the system.
Connections & Setup System Verification Use the following procedures to test system configuration and identify possible line connection errors. The phone must be connected to the power outlet, Line 1 must be connected to the LINE 1 + 2 jack, and the phone must have a phone ID. VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line 1 must be connected and common to all phones on the system.
Programming the Telephone Auto Attendant Turn on auto attendant function by pressing the ATTENDANT button, the blue indicator will light. For detail information on auto attendant setting, please refer to Auto Attendant section. Programming the Telephone When programming the phone, if at any time you wish to discontinue or stop programming, press the “Exit” button.
Programming the Telephone Ringer Tone The ringers for all four lines may be set independent of one another. 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS. 3. Press the SEL/SAVE button. 4. Use the VOL (+ or -) buttons to scroll up or down to SET RING TONE. 5. Press the SEL/SAVE button. The ringer tone settings for each of the four telephone lines show in the display. 6.
Programming the Telephone Delay Ring Use this setting to delay the Central Office ring. 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS. 3. Press the SEL/SAVE button. 4. Use the VOL (+ or -) buttons to scroll up or down to SET DELAY RING. 5. Press the SEL/SAVE button. 6. Use the VOL (+ or -) buttons to scroll up or down to 0 ring up to 10 rings. 7. Press the SEL/SAVE button to save. NOTE: The default Delay Ring is 0.
Programming the Telephone 5. Press the SEL/SAVE button. 6. Use the touch-tone pad to enter the phonebook name (up to 8 characters). More than one letter is stored in each of the number keys. For example, to enter “Lorraine,” press the 5 key three times for the letter L. Press the 6 key three times for the letter O. Press the 7 key three times for the first letter R. Press the 7 key three times for the second letter R. Press the 2 key once for the letter A. Press the 4 key three times for the I.
Programming the Telephone Call Alert Tone Turn on the Call Alert to hear a tone for incoming calls while you are on the telephone. This function notifies you that there is a incoming call while you are using the phone. If you do not want this tone to disturb your conversation, you can set it to OFF. 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS. 3. Press the SEL/SAVE button. 4.
Programming the Telephone Local Area Code 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE. 3. Press the SEL/SAVE button. 4. Use the VOL (+ or -) buttons to scroll up or down to LOCAL AREA CODE. 5. Press the SEL/SAVE button. Enter Number shows in the display. 6. Use the touch tone pad on your phone to enter your local area code. 7. Press the SEL/SAVE button to save. NOTE: If you make a mistake, press DELETE to erase all digits.
Programming the Telephone Manually Setting the Time and Date The time and date is automatically set when you receive the first CID call. To manually reset the time and date, follow the steps below. 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET TIME & DATE. 3. Press the SEL/SAVE button. 4. Use the VOL (+ or -) buttons to scroll up or down to SET CLOCK. 5. Press the SEL/SAVE button, and the cursor moves to the hour field. 6.
Programming the Answering System 6. Use the VOL (+ or -) buttons to scroll up or down to select 12-HOUR or 24-HOUR. 7. Press the SEL/SAVE button to save. Restoring the Default Settings This feature allows you to reset the menu to the original factory default settings. 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to RESTORE TO DEFAULTS. 3. Press the SEL/SAVE button. 4. Use the VOL (+ or -) buttons to scroll up or down to YES or NO. 5.
Programming the Answering System Message Length This sets the maximum recording time for the caller to leave a message when the answering function is on. 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM. 3. Press the SEL/SAVE button. 4. Use the VOL (+ or -) buttons to scroll up or down to MESSAGE LENGTH. 5. Press the SEL/SAVE button. 6.
Programming the Answering System 6. Use the VOL (+ or -) buttons to scroll up or down to choose ON or OFF. The default is ON. 7. Press the SEL/SAVE button to save. Remote Password To set the remote access password; 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM. 3. Press the SEL/SAVE button. 4. Use the VOL (+ or -) buttons to scroll up or down to REMOTE PASSWORD. 5. Press the SEL/SAVE button. 6.
Programming the Auto Attendant Programming the Auto Attendant Auto Attendant will pick up and redirect incoming calls to other extensions in the system per the caller’s input. After you have finished programming this feature, press the ATTENDANT button on the base to activate. The button will light when Auto Attendant is activated. Auto Attendant Pickup Delay This sets the time delay before the call is picked up by the Auto Attendant. 1. Press the MENU button while in standby mode. 2.
Programming the Auto Attendant 6. Use the VOL (+ or -) buttons to scroll up or down to select the hour. AM or PM will be set accordingly with the selected hour. 7. Press the SEL/SAVE button to save, and the curser moves to the minutes field. 8. Use the VOL (+ or -) buttons to scroll up or down to select the minute. 9. Press the SEL/SAVE button to save. 10. Press the EXIT button.
Basic Operation 6. Use the VOL (+ or -) buttons to scroll up or down to choose ON or OFF. The default is OFF. 7. Press the SEL/SAVE button to save. Set Weekend Greeting There are two options for you to select from for your Weekend Greeting. The Night Greeting option will play your Night Greeting from Friday night until Monday morning, the Same As Weekday greeting will play your weekday greeting throughout the weekend. 1. Press the MENU button while in standby mode. 2.
Basic Operation Making Calls with the Handset 1. Pick up the handset and the phone automatically selects the priority line. If the priority line is occupied, it selects an open line. OR Pick up the handset and press a LINE button to select a line. 2. Wait for a dial tone, then dial a phone number. 3. Hang up the handset when finished. Making Calls with the Speakerphone 1. Press the SPEAKER button and the phone automatically selects the priority line.
Basic Operation Pre-dialing 1. With the phone idle and the handset on the cradle, manually enter the telephone number. The telephone number shows in the display. 2. Press the DIAL or SPEAKER button, or lift the handset to take a line, and the telephone number is automatically dialed. Answering Calls If you receive a call on the priority line, 1. 2. 3. 4. Pick up the handset (handset mode), OR Press the SPEAKER button (speakerphone mode), OR Press the HEADSET button (headset mode).
Basic Operation Do Not Disturb This feature is set at individual telephones to disable (silence) an incoming ring signal, intercom ring, or page. When there is an incoming call or an intercom call, the status indicators function as normal but the phone will not ring. 1. When the unit is idle, press the PRIVACY button. The Privacy indicator flashes and the last setting is displayed. 2. Use the VOL (+ or -) buttons to scroll up or down to select the duration.
Basic Operation 2. Press the REDIAL/FORMAT button NOTE: The redial function will not operate if the number to be redialed contains more than 32 digits. If the number is longer than that, you will hear an error tone. Reviewing the Redial Numbers Your phone records up to six previously dialed phone numbers. 1. When the phone is idle, press the REDIAL/FORMAT button. 2. Use the VOL (+ or -) buttons to scroll up or down to view the last six previously dialed numbers. 3.
Basic Operation Privacy While in use, a line can be secured so that no one else can listen to the conversation. This feature only applies to 25423, 25424, 25425, 25413, 25414, 25415, 25403 and 25404 phones. However, other phone which are not compatible with these models can still access the line. Providing Privacy At any time during a conversation, you can use the privacy feature to secure the line. 1. While on a line, press the PRIVACY button. The indicator turns on. 2.
Intercom Calls Intercom Calls One-Touch Intercom NOTE: If the INTERCOM indicator is turned on (solid red), the intercom is in use. You must wait until the indicator turns off before making an intercom call. 1. Press the INTERCOM/MEMORY LOG button (1-16) for the station you want to intercom with. The SPEAKER turns on. Alternately, you may press the INTERCOM button, then press the INTERCOM/MEMORY LOG button (1-16) for the stations you want to intercom with. The speakerphone automatically turns on.
Intercom Calls Intercom Conference Calls This feature allows you to have a 3-way conversation using the intercom feature and an open line. 1. Place a call or make an intercom call. 2. Press the HOLD button. 3. Place a call on another line or make an intercom call. 4. Press the CONFERENCE button. 5. Speak to both parties. NOTE: If you have more than one party on hold (telephone line or intercom), you must select the line for the party you want to conference with.
Caller ID Caller ID Summary Screen The summary screen shows the current time, current date, number of CID records to be reviewed and total number of records saved to CID memory. It is displayed until any button is pressed. Within 60 seconds of receiving a new call, the new caller information is displayed.
Caller ID Deleting a CID Record To delete the record shown in the display, press the DELETE button once. Deleting All Call Records This feature allows you to clear all CID records at once. 1. While viewing a CID record, press and hold the DELETE button. PRESS DELETE AGAIN CLEAR ALL CALLER ID shows in the display. 2. Press the DELETE button again to confirm. Dialing Back When reviewing CID records, you can dial back the numbers showing on the display by pressing the DIAL button.
Memory Call Waiting Caller ID This feature allows you to see who is calling when you hear the call waiting beep. The caller identification information appears in the display after you hear the tone. • Press the FLASH button to put the person to whom you’re talking on hold and answer the incoming call. IMPORTANT: To use all the features of this unit, you must subscribe to either the standard Name/Number Caller ID Service or Caller ID with Call Waiting Service.
Memory NOTE: If there is a record stored in selected memory location “OVERWRITE?” shows in the display. Press STORE to confirm overwrite or press the EXIT button, then select a new location. 7. Repeat steps 1-6 for any additional names and numbers you want to store, up to 94, in phone book memory. NOTE: The storage procedure automatically cancels after 30 seconds if no keys are pressed. Reviewing Phone Book (Directory) Memory 1. Press the DIR button.
Memory 4. Add the name as explained in the Storing A Name and Number in Memory section. 5. Press the STORE button. ENTER LOCATION shows in the display. 6. Press the DIR button to store the redial number in the Phone Book memory or press an INTERCOM/MEMORY LOG button (1-16) to store the redial number in that memory location.
Memory To delete an INTERCOM/MEMORY LOG: 1. Press the DIR button. 2. Press the corresponding button (1-16) for the Intercom/Memory Log you want to delete. 3. Press the DELETE button to delete, DELETE -DELETE AGAIN shows in the display. 4. Press the DELETE button again to confirm. NOTE: Press the EXIT button to cancel the “delete” function. Clear All Memories 1. Press the MENU button while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS. 3.
Answering System Operation Answering System You can set one or more additional phones to act as an Answering System (up to 16 units in the system), each Answering System can pick up only one line at a time. To prevent several Answering System units picking up the same call, you should assign different pickup delay times for each Answering System unit. The Answering System can store approximately 60 minutes of messages, memos, and all the announcements, for a total of up to 99 messages.
Answering System Operation Recording Incoming Messages The unit will answer incoming calls or routed calls after X rings (pickup delay set in MENU) and play the outgoing greeting. After hearing the greeting followed by a long beep, the caller can leave a message. The message counter shows new number of messages. If there is a new message recorded in the unit, the “NEW MESSAGE” indicator will blink.
Answering System Operation Message Playback In idle mode, press the PLAY button once. The unit starts to playback the messages. If the unit has new messages, only the new messages will be played, otherwise all messages will be played. Unit will play messages to the end, then return to standby mode. During each message playback, you can press CID button to skip the current message OR press DIR button to replay the message playing. If there are no messages, the unit will announce “You have NO messages”.
Answering System Operation Press 1 to review. Press 0 while playing a message to erase. Press 4 to turn on and off. Press 6 to play greeting. Press 9 to record a greeting, press 9 again to stop taking message. Press 7 to review menu again. 4. Enter the remote commands. 5. To exit remote operation, hang up. The system will automatically disconnect the call if the user does not enter a command within 10 seconds.
Auto Attendant Operation Auto Attendant You can set this phone to function as the Auto-Attendant. A phone designated as an AutoAttendant will pick up and redirect incoming calls to other extensions in the system. Each Auto-Attendant can pick up only one line at a time, so you may wish to have more than one Auto-Attendant within your system. You can designate up to 16 Auto-Attendants in your system.
Auto Attendant Operation Auxiliary Greeting is played when an outside caller presses the “0” key twice after hearing the Day or Night message. It is supposed to be recorded by you to tell the caller about the extension number list. The Default Auxiliary Greeting is “Please enter your party’s extension.” You can follow the procedures listed below to record the your own greeting.
Auto Attendant Operation 9. To erase the recorded greeting, press DELETE button during greeting playback. Press DELETE again to confirm the deletion. The default greeting will play back once after deletion. NOTE: The default greeting cannot be deleted. 10. To stop playback, press EXIT.
Troubleshooting Guide Operation By Battery If the power cord is not plugged into the unit, and the battery is available, the unit enters Battery Operation Mode. In this mode, the unit fully supports all operational features, except the intercom call function and cordless handset. NOTE: Under battery operation mode, the RF module (optional for use with cordless handset) is not supported.
Troubleshooting Guide Phone does not ring. • Make sure the ringer is turned on. • Make sure the Do Not Disturb feature is not activated. • You may have too many extension phones on your line. Try unplugging some phones. • See solutions for “No dial tone.” Incoming voice too low or none at all. • Check volume setting.
Warranty Information Warranty Assistance If trouble is experienced with this equipment, for warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may require that you disconnect the equipment until the problem is resolved. Any unauthorized repairs, changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product.
Warranty Information Limited Warranty What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • Two years, from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
Warranty Information Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED.
Index A F Accessing the Answering System from Another Location 42 Accessory Information 49 Answering an Intercom Call 32 Answering Calls 28 Answering System 13, 40 Auto Attendant 44 Auto Attendant 14 Auto Attendant Pickup Delay 24 Auto Attendant Sequence for Callers 44 FCC RF Radiation Exposure Statement Flash 29 Flash Time 17 B Base Layout Basic Operation C Call Alert Tone 18 Call Screening 22 Call Waiting Caller ID 36 Caller ID 34 Chain Dialing 39 Clear All Memories 39 Conference
Index Message Playback 42 Monitoring Incoming Calls Mute 28 41 N No Unknown/Blocked 18 37 S O One-Touch Intercom 32 Operation By Battery 47 Operation without Power Other System Phones 13 Reviewing Phone Book Memory 37 Reviewing the Intercom/Memory Log Reviewing the Redial Numbers 30 Ringer Tone 15 Ringer Volume 14 47 P Paging All Stations 33 Parts Checklist 8 Phone ID 16 Phone Name 16 Pickup Delay 21 Placing a Call on Hold 29 Playback and Erasing a Greeting 40 Playback and Erasing
Visit the RCA web site at www.rca.com Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 101 West 103rd Street Indianapolis, IN 46290-1102 © 2007 Thomson Inc. Trademark(s) ® Registered Marca(s) Registrada(s) Model 25425 00020069 (Rev.