TM Please read this manual before operating this product for the first time.
Important Information Important Information Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.
Important Information Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Important Information FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Introduction Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. Congratulations on your purchase of the RCA 25450 Telephone System. The RCA 25450 Telephone System was built to satisfy a variety of business and residential needs.
Table of Contents Important Information..............................................................................2 Equipment Approval Information...............................................................2 Interference Information..........................................................................3 Hearing Aid Compatibility.........................................................................3 Licensing.........................................................................................
Table of Contents Cordless Handset Charging Cradle Layout.....................................................26 End/Power Button.............................................................................................27 Talk Button........................................................................................................27 Soft Buttons......................................................................................................27 MENU System (Adjust Settings and Registration)......
Table of Contents Settings and Adjustment........................................................................87 Menu System......................................................................................................87 Base Unit Setup.................................................................................................88 Line Dedicate (Base Unit)..................................................................................89 Sound (Base Unit)......................................
Connections and Setup Important Installation Information Safety Precautions • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated telephone wires or terminals, unless the telephone line is disconnected from the network. • Use caution when installing or modifying telephone lines.
Connections and Setup Telephone Jack Requirements To use this phone, the user will need either two RJ14 (two line) or four RJ11 (one line) modular jacks in order to supply this unit with 4 phone lines. The modular jacks which may look like the one shown here. If you don’t have a modular jack, call your local phone company to find out how to get one installed.
Connections and Setup Parts Checklist (Base Unit) Make sure your package includes the following items: Handset Cord Charger/AC Adapter Battery Pack Handset Base Battery Compartment Cover Line Cords (4) 11
Connections and Setup Parts Checklist (Cordless Handset) Make sure your package includes the following items: Belt Clip REDIAL Charging Cradle MENU Base Charging Cradle Bracket Charger/AC Adapter Cordless Handset Battery Compartment Cover 12 Battery Pack
Connections and Setup Phone Installation (Base Unit) Base Unit Location Place your phone on a level surface, such as a tabletop or desk, near an electrical outlet and telephone wall jack. For the best performance, place the base unit at least 3 feet away from other electronic devices such as a computer or a fax machine. Raise the antenna after the installation is complete. Black Wire Installing Backup Battery The backup battery can provide 30 minutes of normal operation in the event of a power failure.
Connections and Setup Installing the AC Adaptor Plug the transformer end of the Base Unit AC adaptor (7.5VDC) into a standard AC electrical power outlet, plug the other end into the “Power 7.5VDC ” jack on the back of the Base Unit. Connecting the Telephone Line Cords Two 2-line Wall Jacks (Type RJ-14) 1. Plug one end of a straight telephone line cord into the jack on the base labeled as “L2/L1” and the other end into the two-line wall jack you are using for lines 1 and 2. Base Unit 2.
Connections and Setup Two 2-line Jacks Four 1-line Jacks L4/Data L4/L3 L2 L2/L1 L4/Data L4/L3 Line 3 Line 4 Line 1 Line 2 (Using 4-Wire Line Cords Supplied) Line Line 4 3 L2 L2/L1 Line Line 2 1 15
Connections and Setup Cordless Handset Installation Installing the Charging Cradle and AC Adaptor Cradle Plug the transformer end of the AC Adaptor into a standard AC electric power outlet, plug the other end into the “Power 5.5VDC In” jack on the back of the Charging Cradle. Installing the Cordless Handset Battery 1. Locate the back cover and battery pack packaged separately from the Handset. 2. Insert the battery pack and connect the plug on the battery pack to the jack inside the compartment.
Connections and Setup Installing the Charging Cradle Wall Mount Choose a mounting location at least 10-1/2” clearance above the top screw hole. 1. Cut out the Charging Cradle Wall Mount Template. See page 121. Insert tabs here 2. Hold the template against the wall and mark the mounting screw positions. 3. Drill holes in wall using appropriate size drill bit. 4. Insert anchor screws into the wall. We recommend #8 pan head screws. Allow 3/16” space between screw heads and wall.
Features Base Unit Layout LCD Display Auto Att Lines Voice Mail Lines Auto Attendant DND Soft Button Soft Button Exit Voice Mail Store Intercom Memory Buttons Dial Buttons Line Buttons Handset Keypad Headset Speaker Mute Navigation Button Volume + - / Directory-DIR / Caller-ID 18 Page Flash Redial Hold Microphone
Features Display shown in Standby Mode (The phone is not handling calls or being programmed) Auto Attendant Indicators Backup Battery Status L1 L2 L3 L4 Voice Mail Indicators Base Unit Features LCD Display The Display shows several functions and menu items of the phone system. The first line of the display can show the Auto Attendant and Voice mail ON/OFF indicators and backup battery status, or Caller ID, date and time, or messages.
Features Redial Button Allows you to dial the last ten (10) numbers called. You can use the Navigation Button up/down arrows to scroll through the last 10 numbers dialed. Line Buttons (4) Four line buttons are available.
Features Speaker Button Allows you to talk to a caller hands free using the Speakerphone. The Speakerphone remains in use unless you pick up the Handset or press the Headset button. Headset Button Allows you to talk to a caller using a headset. The headset jack supports a standard 2.5 mm plug. The Headset operation remains for the duration of the call until you press the Speaker button or you pick up the Handset.
Features Exit Button Returns to the Standby Mode on the Display. Any unsaved changes will be discarded. Memory Buttons There are 16 buttons on the right panel that can have dual functions. They can be used for one-touch paging to a Cordless Handset, or as Speed Dial buttons for external phone numbers. Store Button Press to store speed dial numbers into the Memory buttons. Directory The Directory allows you to store up to 100 names and numbers.
Features Voice Mail Button Call Transferring Allows you to move a call from one extension to another. Hold Message Accessed through the Menu soft button, the Hold Message function allows the user to record, play, or delete a message for callers placed on hold. Conference Calling The conference call function allows a caller from the Base Unit or a Cordless Handset to add a third person to a call. The call must include at least one outside line.
Features Call Waiting Contact your local phone company to subscribe to this feature. This feature allows you to see on the Display who is calling when you hear a call waiting confirmation tone. NOTE: The call waiting tone is audible only to the extension that is on the line. No other extension will hear the tone or can answer the call. Cordless Handset Features LCD Display (Cordless Handset) The LCD display has a LED (Light Emitting Diode) for backlighting. The LED dims after 10 seconds of inactivity.
Features Cordless Handset Layout Speakerphone Antenna Cordless Handset Receiver Voice Mail Indicator LCD display Soft Button Exit Soft Button Speaker Talk Navigation Button (Volume + -/Directory/Caller ID) End/Power Keypad Intercom Voice Mail Flash Microphone 25
Features Cordless Handset Charging Cradle Contacts 26
Features End/Power Button Press to end a call. Press for 3 seconds to turn the handset power ON or OFF. Talk Button Press to place a phone call, answer an incoming phone call, or make an intercom call through the receiver or headset. The receiver or headset remains in use unless the Speaker button is pressed. Soft Buttons The function of each Soft Button changes according to what is shown in the Display above it. Press to perform the function above the Soft Button.
Features Speaker Button Press the Speaker button to activate the Speakerphone and make a call, answer an incoming call, or make an intercom call. You can toggle between the speakerphone mode and the receiver by pressing the Talk or Speaker buttons. To end a call, press the End button. Headset Jack Allows you to plug in a headset. The headset jack supports a standard 2.5 mm headset plug. Mute Available through the soft button.
Features Voice Mail Button Allows you to access the Voice Mail system to play new or old messages or to change your voice mail options. Voice Mail Indicator Light Flashes when there are unheard voice mail messages. Intercom Button Press to place an intercom call to an extension (Cordless Handset ID or Base Unit ID) or a Group ID. Call Forwarding Allows you to forward future incoming calls from your extension to an external phone number.
Features Caller ID Contact your local phone company to subscribe to this feature. The phone system receives and displays Caller ID information transmitted by your local phone company. This information may include the phone number, date and time. The unit can store up to 50 calls. Call Waiting Contact your local phone company to subscribe to this feature. This feature allows you to see on the Display who is calling when you hear a call waiting tone.
Using Your RCA 25450 Phone System Using Your RCA 25450 Phone System Your RCA 25450 Phone System comes ready to use. This section details the basic operation of the Base Unit and Cordless Handset, including instructions on making, receiving and ending a call, call waiting, switching between audio modes, putting a call on hold, muting, call forwarding, transferring a call, and using the intercom. Making a Call Calls can be made using Base Unit handset, Cordless Handset, Headset, or Speakerphone.
Using Your RCA 25450 Phone System Manual Line Selection Dial (Base Unit) The manual line-selection function allows you to choose a phone line to make a call. 1. Press a Line button (1-4). NOTE: To cancel at any time, press the Speaker button or return the Handset to the Cradle. 2. If the phone line selected is not connected or is in use, it will show “Line (1-4) is not available”. If the phone line selected is dedicated to a Cordless Handset, it will show “Line (1-4) is dedicated to ext # (01 – 16)”.
Using Your RCA 25450 Phone System NOTE: You can toggle between the Headset, Speakerphone and Handset/Receiver by pressing the corresponding buttons or lifting the Handset/Receiver. 4. If the dialing prefix function is enabled via phone setting menu, the dialing prefix will be inserted before the phone number entered. 5. Before the auto or manual line-selection dial is made, an incoming call takes priority and will cancel the pre-dialing.
Using Your RCA 25450 Phone System To Save a Number from the Redial Log to Directory (Base Unit) 1. Press the Redial button. 2. Press 5 or 6 on the Navigation button to scroll to the number to be saved. 3. Press soft button. 4. Enter a name, and then save the number. Please refer to Directory section for detailed operation. Making a Call (Cordless Handset) Press and hold the End button to turn on the Cordless Handset. You will hear a confirmation tone and see the display when the Handset is on.
Using Your RCA 25450 Phone System 6. If the Cordless Handset loses the connection with the Base Unit due to interference, it will try to re-establish the connection for 10 seconds and the display will show “Re-establishing connection …” 7. If the connection is re-established, it will enter talk mode. Otherwise, the display will show “Connection lost” for 5 seconds and return to the standby screen.
Using Your RCA 25450 Phone System 8. If the connection is re-established, it will enter talk mode. Otherwise, the display will show “Connection lost” for 5 seconds and go back to standby screen. Pre-Dialing (Cordless Handset) The Pre-Dialing function allows you to enter the number before accessing a phone line. 1. To pre-dial a number, enter the phone number using the keypad (0–9, *, #) while in Standby Mode. 2. Use the and soft buttons to edit the number entered.
Using Your RCA 25450 Phone System 4. Before the auto or manual line-selection dial is made, an incoming call takes priority and will cancel the redial. To Delete a Number from the Redial Log (Cordless Handset) 1. Press the soft button. 2. Press 5 or 6 on the Navigation button to scroll to the number to be deleted. 3. Press or press the soft button. Then press the soft button to delete it soft button to keep it in the redial log.
Using Your RCA 25450 Phone System Receiving a Call (Cordless Handset) 1. The Cordless Handset will ring and/or vibrate when a call is received. The display will show “Incoming call from line (1-4)”, then Caller ID information if available. “Private” or “Unknown” may show on the display if the caller’s information has been blocked by the caller or the originating phone company.
Using Your RCA 25450 Phone System Ending a Call (Cordless Handset) To end a receiver call, a headset call or a speakerphone call, press the End button or place the Cordless Handset in charging cradle. Switching Between Audio Modes During a call, you can switch among the following audio modes: handset call (Base Unit only), receiver call (Cordless Handset only), speakerphone call and headset call. Base Unit 1. To switch to handset call, pick up the handset. 2.
Using Your RCA 25450 Phone System When a call is on hold, the extension that put the call on hold will remind the user with 3 short beeps every 30 seconds. The caller will hear a pre-recorded hold message every 15 seconds (Please refer to “Hold Message” for details). A call on hold can only be taken off hold by the extension that originally put it on hold. The system will automatically end the call if the caller hangs up or it has been put on hold for more than 30 minutes. Base Unit 1.
Using Your RCA 25450 Phone System Base Unit 1. To mute the call, press the Mute button. Mute is effective only for the current call. 2. To unmute the call, press the Mute button again. Cordless Handset 1. To mute the call, press the current call. 2. To unmute the call, press the soft button. Mute is effective only for the soft button. Call Forwarding (Cordless Handset Only) The Auto Attendant feature on the Base Unit must be on for Call Forwarding to function.
Using Your RCA 25450 Phone System 5. Press the soft button. 6. Press 5 or 6 on the Navigation button to locate the “Enable” option. 7. Press the soft button. 8. Enter or edit a phone number using the keypad (0–9, *, #). Use the soft button to erase the last digit entered. 9. Press the soft button. A confirmation tone will sound. The display will show “Calls forwarded” after 15 seconds. Disable Call Forwarding 1. To disable call forwarding, press the soft button. 2.
Using Your RCA 25450 Phone System Base Unit 1. To make an announced call transfer, press the NOTE: To cancel call transfer at any time, press the soft button. soft button. 2. Enter a valid two-digit extension, or extension group using the keypad (0–9, *, #), or press a Memory (1 – 16) button for one-touch paging. It will page the selected extension(s). 3. If the paging is not answered for 30 seconds, the call transfer will be cancelled, and it will show “Paging out” for a few seconds. 4.
Using Your RCA 25450 Phone System Unannounced Call Transfer Unannounced call transfer allows the user to transfer the call without talking to the person who will receive the transfer. If an unannounced call transfer is not answered, the call will be handled by Auto Attendant if it is turned on. The call will go to Voice Mail if Voice Mail is turned on and Auto Attendant is turned off. The call will keep ringing if both Auto Attendant and Voice Mail are turned off. Base Unit 1.
Using Your RCA 25450 Phone System Intercom Calls Intercom calls allow extensions to communicate with each other internally. They can be made to a single extension, group, or the Base Unit can page all extensions. There are two types of intercom calls between Cordless Handsets: one is normal intercom which can be made without the presence of the Base Unit if there are no calls held by the Cordless Handset; the other is a Base Unit assisted intercom which is made when there are calls held by the Base Unit.
Using Your RCA 25450 Phone System Cordless Handset 1. Press the Intercom button followed by a two-digit Cordless Handset ID (01-16) or an Extension Group ID (91–94); 2. If it is a Base Unit assisted intercom call and system resources are busy, the display will show “System busy”. Otherwise, the handset receiver or headset will be turned on. NOTE: To cancel an intercom call at any time, press the End button. Receiving an Intercom Call Base Unit 1. The Base Unit will ring when receiving an intercom call.
Using Your RCA 25450 Phone System 2. Press the ignore the call. NOTE: The soft button to turn off the ringer or vibrator if you wish to function is valid only for the current call. 3. Press the Talk or Speaker button to answer the intercom call shown in the display. End an Intercom Call Base Unit To end a handset call, put the handset in the cradle. To end a speakerphone call, press the Speaker button. To end a headset call, press the Headset button.
Using Your RCA 25450 Phone System Base Unit (Making an Outbound Intercom Call) During an incoming or intercom call ring, the user can ignore the call and make an outbound intercom call. 1. Press the soft button. 2. Press 5 or 6 on the Navigation button until “Intercom” appears on the display. 3. Press the number. soft button. The display will prompt you for the extension 4.
Using Your RCA 25450 Phone System Cordless Handset (Making an Outbound Intercom Call) During an incoming or intercom call ring, the user can ignore the call and make an outbound intercom call. 1. Press the soft button. 2. Press 5 or 6 on the Navigation button until “Intercom” appears on the display. 3. Press the number. soft button. The display will prompt you for the extension 4. Enter an extension number (01-16) to page the extension. 5. If the page is answered, this becomes an intercom call.
Voice Mail Voice Mail (VM) The Base Unit and every Cordless Handset connected to the system has its own voice mailbox. Each Cordless Handset has a mailbox number that is the same as it’s ID/extension number. The Base Unit has the mailbox number “00”. The system can hold up to 100 minutes of messages with each message having a limit of 64 seconds. NOTE: The default password is “0000”. Use this password when setting up voice mail for the first time, or after the password has been reset by the administrator.
Voice Mail 11. Press the soft button. 12. The system will return to the Configure VM option screen. Reset Extension Password (Base Unit) This feature allows the user to reset any extension password to it’s default “0000” password using the Base Unit. This feature is useful if an extension password has become unknown. NOTE: The user must know the administrator password to use this feature. 1. Press the Voice Mail button. 2.
Voice Mail Clear all VM box messages (Base Unit) 1. Press the Voice Mail button. 2. To clear all messages from voice mailbox, press 5 or 6 on the Navigation button to scroll through the options until “Clear VM box” appears on the display. 3. Press the soft button. 4. Enter admin password using keypad. 5. The display will prompt the user to confirm, “Clear all VM for all extensions?” 6. To confirm, press the soft button. 7. To cancel, press the soft button. 8.
Voice Mail 6. If the password is correct, the display shows the voice mailbox number, number of new messages, number of old messages and “Play new”. NOTE: If the password is incorrect, the display shows “Invalid password” and will return to the voice mail menu after 5 seconds. 7. Press 5 or 6 on the Navigation button to scroll through the options until “VM box option” appears on the display. 8. Press the soft button. 9. The display will show “Change password”. 10. Press the soft button. 11.
Voice Mail 5. Enter the two-digit VM box number followed by your four-digit extension password when prompted. If voice mail is in use, the display will show “System busy” and return to the voice mail menu after 5 seconds. 6. If the password is correct, the display will show the voice mailbox number, number of new messages, and number of old messages and “Play new”. NOTE: If the password is incorrect, the display shows “Invalid password” and will return to the voice mail menu after 5 seconds. 7.
Voice Mail 5. Enter the two-digit VM box number followed by your four-digit extension password when prompted. If voice mail is in use, the display will show “System busy” and return to the voice mail menu after 5 seconds. 6. If the password is correct, the display will show the voice mailbox number, number of new messages, and number of old messages. NOTE: If the password is incorrect, the display shows “Invalid password” and will return to the voice mail menu after 5 seconds. 7.
Voice Mail 5. Enter the two-digit VM box number followed by your four-digit extension password when prompted. If voice mail is in use, the display will show “System busy” and return to the voice mail menu after 5 seconds. 6. If the password is correct, the display will show the voice mailbox number, number of new messages, and number of old messages. NOTE: If the password is incorrect, the display shows “Invalid password” and will return to the voice mail menu after 5 seconds. 7.
Voice Mail Voice Mail Box Management Options (Cordless Handset) VM box management allows the user to manage their extension password and customize their mailbox greeting. Change Extension Password (Cordless Handset) 1. Press the Voice Mail button. 2. Enter your two-digit handset ID followed by your four-digit password when prompted. 3. Press 5 or 6 on the Navigation button to scroll through the options until “VM box option” appears on the display. 4. Press the soft button. 5.
Voice Mail 4. Press the soft button. 5. To play recorded mailbox greeting, press 5 or 6 on the Navigation button to scroll through the options until “Play greeting” appears on the display. 6. Press the soft button. Play greeting 7. The handset will play the greeting. To stop playing the greeting, press the soft button. 8. The handset will return to the VM box option screen. Record Greeting (Cordless Handset) 1. Press the Voice Mail button. 2.
Voice Mail 3. Press 5 or 6 on the Navigation button to scroll through the options until “VM box option” appears on the display. 4. Press the soft button. 5. To delete mailbox greeting, press 5 or 6 on the Navigation button to scroll through the options until “Delete greeting” appears on the display. 6. Press the soft button. 7. The display will prompt the user to confirm, “Delete greeting?” 8. To confirm, press the soft button. If the system is using the default greeting, it cannot be deleted.
Voice Mail 5. After choosing to change the mailbox options (option three) the voice prompt will say, “Press two to listen to your personal greeting, press three to record a new personal greeting, press four to delete your personal greeting, or press the pound key to return to the previous menu.” Press “2” to play the personal greeting. The personal greeting will be played or the default “Please leave a message after the tone” will be played. Press “3” to record a new personal greeting.
Voice Mail the display will show “Invalid password” and return to the voice mail menu after 5 seconds. 7. “Play new” appears near the bottom on the display. If there are new messages, press the soft button. View Caller ID Delete New Message 8. The first new message will play. To replay the message once from the beginning, press 3 on the Navigation button. 9. Press 4 on the Navigation button to move to the next new message.
Voice Mail 21. Press 5 or 6 on the Navigation button to scroll through the options until “Transfer” appears on the display. 22. Press the soft button. 23. Enter the two-digit extension at the display prompt or press the button to return to the new message option screen. Play Old Messages soft 24. If the extension number is valid, the message will be transferred and the display will return to the new message option screen. 25. After moving through all messages, the display will show “00 new”.
Voice Mail 8. Press the Delete Old Message soft button. 9. The first old message will play. To replay the message from the beginning, press 3on the Navigation button. 10. Press 4on the Navigation button to move to the next old message. If there are no more old messages, the display will stay on the last old message until it times out and returns to Standby Mode. 11. To play the previous message, press 3 3 (twice) on the Navigation button. NOTE: A confirmation tone should sound each time you press 3.
Voice Mail 23. Enter the two-digit extension at the display prompt or press the button to return to the old message option screen. soft 24. If the extension number is valid, the message will be transferred and the display will return to the old message option screen. 25. After moving through all the messages, the display will stay on the last old message until it times out and returns to Standby Mode. Deleted, or transferred messages will not display.
Voice Mail Delete New Message View Caller ID View CID 8. The first new message will play. Press4on the Navigation button to move to the next new message. If there are no more new messages, the display will remain on the last new message until it times out and returns to Standby Mode. 9. To replay the message from the beginning, press 3on the Navigation button. 10. To play the previous message, press 3 3 (twice) on the Navigation button. NOTE: A confirmation tone should sound each time you press 3. 11.
Voice Mail 25. After moving through all messages, the display will show “00 new” (messages). Played, deleted, or transferred messages will not display. Press the soft button to return to the “Play new” display. Play Old Messages (Cordless Handset) Play Old Messages 1. Press the Voice Mail button. The display will show “Connecting...” while the Cordless Handset contacts the voice mail system. If the connection fails, the display will show “No connection”. 2.
Voice Mail 12. Press the soft button to delete the message. NOTE: Messages will be stored until deleted. 13. To view the caller ID information, press the soft button 14. Press 5 or 6 on the Navigation button to scroll through the options until “View CID” appears on the display. View Caller ID 15. Press the soft button. 16. The display will show the date, time, name, and number of the caller, if available. View CID Transfer Message Transfer 17.
Voice Mail 1. The auto attendant will answer the call. The voice prompt will ask “Please enter extension number or press zero for the operator.” To access voice mail, press the “ * ” (star) button. 2. The voice prompt will ask “Please enter the extension followed by the password.” 3. Enter the two-digit extension followed by the four-digit extension password. 4.
Directory Directory Keypad Character Selection Button Character Order If the extension is valid, the voice prompt will say “Message transferred” The message will be transferred to the extension and then return to the message menu. If the extension is invalid, the prompt will say “The extension you’ve entered is invalid,” and then will repeat the choices again. 1 ‘+,.*()&1 2 ABC2 3 DEF3 4 GHI4 5 JKL5 6 MNO6 7 PQRS7 8 T UV 8 Navigate Directory 9 W XY Z 9 1.
Directory NOTE: To erase a letter on the display, press 3 or 4 on the Navigation button to move the cursor to the immediate right of the letter then press the soft button. 5. To save the name, press the soft button. 6. Enter the number when prompted by the display using the keypad. 7. To save the number, press the soft button. Delete Entry 1. To enter the directory, press 3on the Navigation button. 2. The directory will display the first entry.
Directory NOTE: To enter a letter using the keypad, press the corresponding keypad number one or more times according to the order of the character on the button. 3. To edit an entry, press the soft button. 4. Press 5 or 6 on the Navigation button to scroll through the options until “Edit” appears on the display. 6. Press the soft button. � 7. Edit the name when prompted by the display using the keypad.
Advanced Functions of Your RCA 25450 Phone System 7. Press the soft button to return to the directory option screen. Clear All 1. To enter the directory, press 3on the Navigation button. 2. To clear the entire directory, press the directory. soft button while viewing the 3. Press 5 or 6 on the Navigation button to locate the “Clear all” option, and then press . 4. The display will prompt for confirmation. 5. Select the soft button to clear the entire directory.
Advanced Functions of Your RCA 25450 Phone System 2. If the caller enters a valid extension, the call will ring the extension. If the call is not answered after 30 seconds, the auto attendant prompts the caller with a custom out-going message, or “The extension you’ve entered is busy or not available, please try another extension, or to leave a message, press the pound key.” The caller can then enter another extension.
Advanced Functions of Your RCA 25450 Phone System 6. Press the soft button. 7. The display will show “Line (1–4) AA is off” if auto attendant has been turned off on the phone line. If auto attendant is on, the display will show “Line (1–4) AA is on”. Record Outgoing Message (OGM) The Record Outgoing Message (OGM) allows you record up to 5 greeting messages up to 60 seconds each from the Base Unit.
Advanced Functions of Your RCA 25450 Phone System Play Outgoing Message (OGM) The saved outgoing messages can be reviewed using the play OGM function. 1. On the Base Unit, press the Auto Att button. 2. Press 5 or 6 on the Navigation button until “Configure AA” appears on the display. 3. Press the soft button. 4. “Play OGM” appears on the display. 5. Press the soft button. 6. The display will show “Play OGM #:” Select a greeting (1–5) by pressing 5 or 6 on the Navigation button. 7.
Advanced Functions of Your RCA 25450 Phone System 6. Press the soft button. 7. Select a phone line (1-4) by pressing 5 or 6 on the Navigation button 8. Press the soft button. 9. Press 5 or 6 on the Navigation button and select “OGM 1-5” or the default OGM. 10. Press the soft button. The selected OGM will play. 11. The display will show “Save selection?”. 12. Press soft button to accept or Select OGM screen. soft button to return to 13.
Advanced Functions of Your RCA 25450 Phone System 4. Press 5 or 6 on the Navigation button to scroll through the options until “Hold message” appears on the display. 5. Press the soft button. 6. Press 5 or 6 on the Navigation button to scroll through the options until “Record message” appears on the display. 7. Press the soft button. 8. After a long beep, the display will show “Recording hold message...” Record the hold message. 9. Press the soft button to stop recording. 10.
Advanced Functions of Your RCA 25450 Phone System 7. Press the soft button. 8. While the message is playing, the display will show “Playing hold message...” 9. Press the soft button when finished listening to the message. Delete a Hold Message The hold message can be deleted using the delete message function. 1. Press the soft button. 2. Press 5 or 6 on the Navigation button to scroll through the options until “System setting” appears on the display. 3. Press the soft button. 4.
Advanced Functions of Your RCA 25450 Phone System 2. Press a Speed Dial (Memory) button. Saving Phone Numbers to Speed Dial (Memory) buttons 1. On the Navigation button, press 3 (DIR) to access the Directory, or 4 (CID) to access the Caller ID log to locate a displayed telephone phone number to save. 2. Press 5 or 6 on the Navigation button to scroll to a displayed telephone number. 3. Press the Store button. 4. The display will prompt “Select Location”. 5.
Advanced Functions of Your RCA 25450 Phone System 3. Enter the two-digit Cordless Handset ID or press one of the 16 one-touch Memory buttons to page a Cordless Handset. 4. After the Cordless Handset answers, press the soft button. 5. The display will show “Select line to conference” and list all lines on hold. Press 5 or 6 on the Navigation button to locate the line to add to the conference. 6. Press the soft button to start three-way conference.
Advanced Functions of Your RCA 25450 Phone System Add Phone Line From Base Unit 1. Press the Hold button to place the current call on hold. 2. To add a phone line, lift the handset, press the Speaker button, or select an available Line (1-4) button and enter a phone number, or press 3 or 4 on the Navigation button to dial from Directory or Call Log. 3. After the second phone line answers, press the soft button. 4.
Advanced Functions of Your RCA 25450 Phone System 7. Press the soft button to start three-way conference. NOTE: Any one of the two non-initiating parties can drop out of the three-way conference, leaving the remaining two parties still in conversation. Second Incoming Call If a second call is received while a call is in progress, a long beep will sound if the feature is on and the display will show “Incoming call from Line (1–4)”. The Caller ID information will display if available.
Advanced Functions of Your RCA 25450 Phone System Using Cordless handset for Second Incoming Call 1. Press the soft button. 2. “Hold” appears on the Display. 3. Press the soft button. 4. Or, to end the current call, press the End button. 5. To accept the second call, press the Talk button. Extension Group Setting (Cordless Handset) The Extension Group Setting feature allows a group of Cordless Handsets to be called at the same time. The first handset to answer receives the call.
Advanced Functions of Your RCA 25450 Phone System 6. The display will show a list of group(s) to which the Cordless Handset subscribes. The default list is empty. 7. Press the soft button to enter the submenu with “Subscribe” and “Unsubscribe” options. 8. To add a group, press 5 or 6 on the Navigation button and select “Subscribe”. 9. Press the soft button. 10. The display will ask for a two-digit Group ID (91–94). Upon entering a valid Group ID, display will show the updated subscription list. 11.
Advanced Functions of Your RCA 25450 Phone System When viewing a call record, the number can be dialed, stored to the directory, added to speed dial (Base Unit), or deleted. View Call Log To view the call log, press 4 on the Navigation button to enter the Call Log. Press 5 or 6 on the Navigation button to scroll through the numbers and names when available. Call a displayed Number NOTE: A number can only be dialed when the phone is in standby or on hold. 1.
Advanced Functions of Your RCA 25450 Phone System Save displayed Caller ID Information into the Directory 1. To save displayed Caller ID information into the directory, press the soft button. 2. Press 5 or 6 on the Navigation button to move to the “Save” option. 3. Press the soft button. 4. The display switches to directory editing screen, where the Caller ID name and number can be changed before it is saved. 5. Press the soft button when the name is displayed correctly. 6.
Settings and Adjustment Settings and Adjustment Menu System NOTE: You must exit the Menu System before you can make a call. Many of the RCA 25450 Phone System functions (including sound, phone settings, registration, system settings and line dedicate) can be customized to meet individual user requirements. To allow for a quick startup, these functions may have default settings that are factory set when a Base Unit and Cordless Handset(s) are purchased as a system.
Settings and Adjustment Base Unit Setup Flash Time Flash time is the amount of time the phone needs to switch between lines. The flash time function allows the user to adjust the length of time (100 ms–1000 ms selectable, with 600 ms as the default). The flash time requirements may vary by country and service provider. 1. Press the soft button. 2. Press 5 or 6 on the Navigation button to scroll through the options until “System setting” appears on the display. 3. Press the soft button. 4.
Settings and Adjustment 5. Press the soft button. 6. Enter the old four-digit password when prompted. To return to the system setting menu, press the soft button. #### NOTE: The default password is “7221” . Use this password when resetting the voice mail passwords or erasing all voice mail. If the administrator password has been changed, there is no way to recover it without resetting the system. The administrator password will default to “7221” after a reset. 7.
Settings and Adjustment 4. Press 5 or 6 on the Navigation button to scroll through the options “Line (1–4)” to choose a line to dedicate. 5. Press the soft button. Press the soft button to return to the previous menu. If auto attendant has not been disabled the display will show “Line can only be dedicated to an extension when AA is off”. 6. The display will show the status of the selected phone line.
Settings and Adjustment Receiver, Speakerphone, or Headset Voice Volume (Base Unit) Adjust the voice volume of the person you are listening to on the line by pressing 5 or 6 on the Navigation button. There are 6 levels of volume. The selected volume will remain in effect for future phone calls until changed. 1. To increase voice volume, press 5 on the Navigation button. 2. To decrease voice volume, press 6 on the Navigation button.
Settings and Adjustment 6. To increase the ring volume, press 5 on the Navigation button. 7. To decrease the ring volume, press 6 on the Navigation button. 8. The display will show the volume level (“High, Medium (Default), Low, Off”) and the phone will play the ring tone at each volume level as the options are scrolled through. 9. To accept the volume setting, press the soft button. Ring Tone (Base Unit) The ring tone can be changed using the menu system. There are four different ring tones.
Settings and Adjustment 1. Press the soft button. 2. “Sound” appears on the display. 3. Press the soft button. 4. Press 5 or 6 on the Navigation button to scroll through the options until “Key volume” appears on the display. 5. Press the soft button. 6. To increase the button volume, press 5 on the Navigation button. Medium (Default) 7. To decrease the button volume, press the 6 on the Navigation button. 8. The display will show the volume level (“High, Medium (Default), Low, Off”). 9.
Settings and Adjustment 7. The display will show the key tone (1–4) and the phone will play the key tone as the options are scrolled through. 8. To accept the key tone setting shown on the display, press the button. soft Cordless Handset Setup Register Cordless Handset (Base Unit and Cordless Handset) Cordless handsets must be registered with the Base Unit before use. If the Cordless Handset was purchased with the Base Unit as a system, the Cordless Handset has already been registered.
Settings and Adjustment 7. On the Cordless Handset, press the soft button. 8. Press 5 or 6 on the Navigation button to scroll through the options until “Registration” appears on the display. 9. Press the soft button. 10. “Register HS” appears on the display. 11. Press the soft button. 12. The Cordless Handset will link to the Base Unit at this time. 13. When finished, the Cordless Handset display will show “Registration completed”.
Settings and Adjustment 7. On the Cordless Handset, press the soft button. 8. Press 5 or 6 on the Navigation button to scroll through the options until “Registration” appears on the display. 9. Press the soft button. 10. Press 5 or 6 on the Navigation button to scroll through the options until “Deregister HS” appears on the display. 11. Press the soft button. 12. The Cordless Handset will link to the Base Unit at this time.
Settings and Adjustment 8. Press the soft button. 9. If a valid ID was entered, a confirmation tone will sound and the ID will be available for reuse. 10. If an invalid ID was entered, the display will show “Invalid ID” and return to the “Registration” submenu. Next Cordless Handset ID (Base Unit) The Next HS ID function allows you to use the Base Unit to assign a specific ID to the next Cordless Handset requesting registration.
Settings and Adjustment 10. The ID entered in step 6 will be assigned to the next Cordless Handset requesting registration. Sound (Cordless Handset) The phone’s volumes and tones can be adjusted to the user’s preferences including: Cordless Handset Receiver, Speakerphone, and Headset volumes. Receiver, Speakerphone, or Headset Voice Volume (Cordless Handset) Adjust the voice volume of the person you are listening to on the line by pressing 5 or 6 on the Navigation button. There are 6 levels of volume.
Settings and Adjustment 2. “Sound” appears on the display. 3. Press the soft button. 4. “Ring volume” appears on the display. 5. Press the soft button. 6. Press 5 or 6 on the Navigation button to increase/decrease ringer volume and vibration settings.. 7. The display will show the volume level (“Vibrate & High, Vibrate, High, Medium (Default), Low and Off” ) and the phone will play the ring volume and/or vibrate at each volume level as the options are scrolled through. 8.
Settings and Adjustment 8. To accept the ring tone setting, press the soft button. Key Volume (Cordless Handset) The key volume controls the volume of the keypad, and can be adjusted through the menu system. 1. Press the soft button. 2. “Sound” appears on the display. 3. Press the soft button. 4. Press 5 or 6 on the Navigation button to scroll through the options until “Key volume” appears on the display. 5. Press the soft button. 6.
Settings and Adjustment 5. Press the soft button. 6. To change the key tone, press 5 or 6 on the Navigation button. 7. The display will show the key tone (1–4) and the phone will play the key tone as the options are scrolled through. 8. To accept the key tone setting, press the soft button. Phone Settings Dialing Prefix When turned on, the dialing prefix allows the user to enter or store up to 14 digits before calling a phone number.
Settings and Adjustment 9. Press the soft button. Turn Off Dialing Prefix 1. Press the soft button. 2. Press 5 or 6 on the Navigation button to scroll through the options until “Phone setting” appears on the display. 3. Press the soft button. 4. “Dialing prefix” appears on Navigation display. 5. Press the soft button. 6. To turn off the dialing prefix function, press 5 or 6 on the Navigation button to scroll through the options until “Off” appears on the display. 7. Press the soft button.
Settings and Adjustment 6. “Local” appears on the display. 7. Press the soft button. 8. Enter the local area code using the keypad. 9. Press the soft button. Edit Regional Area Code (RAC) Setting Regional Area Codes helps the system determine the number format to display when a Caller ID record is received. Caller ID records matching any of the set regional area codes are displayed as 10 digits. 1. Press the soft button. 2.
Settings and Adjustment 10. The regional area code can be entered or edited using the keypad. Press the soft button to save the regional area codes. 11. To delete, press the soft button. Contrast (Base Unit) The contrast of the display can be modified using the Contrast function. There are 5 contrast levels available. 1. Press the soft button. 2. Press 5 or 6 on the Navigation button to scroll through the options until “Phone setting” appears on the display. 3. Press the soft button. 4.
Settings and Adjustment 3. Press the soft button. 4. Press 5 or 6 on the Navigation button to scroll through the options until “Set time” appears on the display. 5. Press the soft button. 6. Using the keypad, enter a two-digit month, date, hour, and minute. Press 3 and 4 on the Navigation button to move the cursor under the digit or letter to be changed. Press the soft button to start over. 7. To accept the time and date setting, press the soft button. 8.
Settings and Adjustment 7. Press 5 or 6 on the Navigation button to scroll through the options until “Off” appears on the display. 8. Press the soft button to turn off the ringer. The ringer will remain off until it is turned on again from the menu. 9. For temporary silencing the ringer when an incoming call arrives, press the soft button. Auto or Manual Line Selection Settings (Cordless Handset) The Cordless Handset can be set to Auto Line Selection or Manual Line Selection.
Settings and Adjustment Manual Line Selection Setting 1. Press the soft button on the Cordless Handset. 2. Press 5 or 6 on the Navigation button to scroll through the options until “Phone setting” appears on the display. 3. Press the soft button. 4. Press 5 or 6 on the Navigation button to scroll through the options until “Line selection” appears on the display. 5. Press the soft button. 6. Press 5 or 6 on the Navigation button to scroll through the options until “Manual” appears on the display.
Settings and Adjustment Reset System (Base Unit) The system can be reset to factory defaults using a pointed object to press the reset button inside the Reset hole on the back of the Base Unit. The following settings/parameters will be changed after a reset: • System Security ID—a new one will be randomly selected.
Settings and Adjustment Headset and Belt Clip Operation Connecting an Optional Headset to the Cordless Handset 1. Connect the headset (optional) to the HEADSET jack as shown. The handset receiver and microphone are disabled when the headset is connected. Headset jack 2. Adjust the headset to rest comfortably on top of your head and over your ear. Move the microphone to approximately 2 to 3 inches from your mouth. 3. Press the Talk button to answer or place a call. 4.
Settings and Adjustment Replacing the Batteries Cordless Handset Battery 1. Make sure the telephone is OFF (not in Talk mode) before you replace the battery. Battery 2. Remove the back cover. 3. Disconnect the cord attached to the battery pack from the jack inside the battery compartment and remove the battery pack. Handset 4. Insert the new battery pack and connect the plug on the battery pack to the jack inside the compartment.
Settings and Adjustment Base Unit Battery NOTE: Only use the same type of Nickel Metal Hydride (Ni-MH ) battery that was originally supplied . Black Wire 1. Make sure the telephone is OFF before you replace battery. 2. Remove the battery compartment cover. 3. Disconnect the cord attached to the battery pack from the jack inside the battery compartment and remove the battery pack. 4. Insert the new battery pack and connect the plug on the battery pack to the jack inside the compartment.
Other Information Other Information Display Messages The following indicators show the status of a message or of the unit. BLOCKED CALL The person is calling from a number that has been blocked from transmission. BLOCKED NAME The person’s name is blocked from transmission. Delete Record? Prompt asking if you want to erase Caller ID records or one of the 10 numbers stored in the phone’s outgoing memory. DELETE ENTRY? Prompt to delete one Directory entry.
Other Information PAGING Someone has pressed the page button on the base. TALK 00:00 VOL1 Indicates the handset earpiece is active. UNKNOWN NAME/ CALLER/NUMBER The incoming call is from an area not serviced by Caller ID or the information was not sent.
Troubleshooting Tips Troubleshooting Tips Caller ID No display • Make sure the battery is properly charged for 12 hours. • Make sure the battery is properly installed and connected. • Replace the battery. Make sure the unit is connected to a non-switched electrical outlet. • Disconnect the unit from the electrical outlet and plug it back in. • Make sure you are subscribed to Caller ID service from your local telephone company.
Troubleshooting Tips • Make sure the battery is properly charged for 12 hours. • Make sure the battery pack is installed correctly. • Did the handset beep when you pressed the Talk button? Did the display indicator turn on? The battery may need to be charged. Handset does not ring • Make sure the ringer volume setting is ON in the MENU system. • You may have too many extension phones on your line. Try unplugging some phones. • See solutions for “No dial tone.
Troubleshooting Tips General Product Care To keep your telephone in good working order, follow these guidelines: • Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lighting). • DO NOT expose to direct sunlight or moisture. • Avoid dropping and other rough treatment. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this will damage the finish.
Troubleshooting Tips Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Service Information Service Information If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-511-3180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by ATLINKS USA, Inc.
Warranty Information Limited Warranty What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • Two years from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
Warranty Information • Acts of nature, such as but not limited to lightning damage. Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • The warranty stated above is the only warranty applicable to this product.
Wall Mount Template for Cordless Handset Mounting Template TOP Outline of Wall Mount Assembly 1-3/4" Wall Mounting Bracket Template for Cordless Handset 121
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Accessory Information AC Power Adaptor (Base Unit) 5-2698 AC Power Adaptor (Cordless Handset) 5-2697 Base Accessory Information DESCRIPTION MODEL NO. AC power adaptor (for Base Unit) 5-2698 AC power adaptor (for Cordless Handset) 5-2697 Belt clip (for Cordless Handset) 5-2696 Replacement battery (NiMH for Base Unit) 5-2670 Replacement battery (NiMH for Cordless Handset) 5-2699 To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 1-800-338-0376.
Visit the RCA web site at www.rca.com Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 101 West 103rd Street Indianapolis, IN 46290 ©2006 Thomson Inc.
