User's Manual

Troubleshooting Tips

Caller ID

No display

• Make sure the battery is properly charged for 12 hours.

• Make sure the battery is properly installed and connected.

• Replace the battery. Make sure the unit is connected to a non-switched electrical

outlet.

• Disconnect the unit from the electrical outlet and plug it back in.

• Make sure you are subscribed to Caller ID service from your local telephone

company.

Caller ID error message

• The unit displays this message if it detects anything other than valid Caller ID

information during the silent period after the ﬁrst ring. This message indicates

the presence of noise on the line.

Telephone

No dial tone

• Check or repeat installation steps.

• Make sure the base power converter is connected to a working electrical outlet.

• Make sure the telephone line cord is connected to the base and the wall jack.

• Disconnect the base from the wall jack and connect another phone to the same

jack. If there is no dial tone in the second phone, the problem might be your wir-

ing or local service.

• The handset or headset may be out of range. Move closer to the base.

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