SpeedTouch™ 350/360 ADSL Modems Setup and User’s Guide R4.2.
SpeedTouch™ 350/360 R4.2.
Contents E-DOC-CTC-20031204-0011 v2.0 1 SpeedTouch™ Installation ............................................................... 5 1.1 Getting Acquainted with your SpeedTouch™.......................................................................... 6 1.2 Setting up your SpeedTouch™..................................................................................................... 9 1.3 SpeedTouch™ Local Network Setup ................................................................................
4 4 Support...............................................................................................33 4.1 SpeedTouch™ Configuration Setup ..........................................................................................34 4.1.1 Microsoft Windows SpeedTouch™ Configuration Setup .................................................... 36 4.1.2 Operating System Independent SpeedTouch™ Configuration Setup................................ 41 4.2 SpeedTouch™ System Software Upgrade ..........
1 SpeedTouch™ Installation 1 SpeedTouch™ Installation Introduction Thank you for purchasing a THOMSON SpeedTouch™ DSL product! With the SpeedTouch™350(i) and SpeedTouch™360(i) Asymmetric Digital Subscriber Line (ADSL) Modems, surfing the Internet will become a whole new experience. In this Setup and User's Guide Applicability This Setup and User’s Guide will assist you in getting acquainted with the SpeedTouch™350/360 and in getting connected quickly to the Internet.
1 SpeedTouch™ Installation 1.1 Getting Acquainted with your SpeedTouch™ Introduction Prior to proceeding, please make sure to read first the SpeedTouch™ Quick Installation Guide. It provides important package content and safety information. Check whether all items are present in your package. In the event of damaged or missing items, please contact your local product dealer for further information.
1 SpeedTouch™ Installation LED functionality The functionality of the LEDs is described in the table below: Indicator Description Name Color Power Off Green Ethernet E-DOC-CTC-20031204-0011 v2.
1 SpeedTouch™ Installation Back panel layout Ethernet port LED functionality Depending on the product you purchased, your SpeedTouch™ is equipped with: • A single 10/100Base-T Ethernet port: • A single 10/100Base-T Ethernet port and a USB port: A B A D C B D F E F A DSL line port (marked grey) D Recessed Reset button B 10/100Base-T Ethernet port (marked yellow) E Power button C USB port (marked blue) F Power inlet The yellow marked Ethernet port on the rear panel has one LED to
1 SpeedTouch™ Installation 1.2 Setting up your SpeedTouch™ SpeedTouch™ variants Two ADSL variants of the SpeedTouch™ exist: • The ADSL/POTS variant connecting to an analog Plain Old Telephone Service (POTS) line • The ADSL/ISDN variant connecting to a digital Integrated Services Digital Network (ISDN) line You can easily identify your variant by checking the identification label located on the bottom of your SpeedTouch™.
1 SpeedTouch™ Installation 1.3 SpeedTouch™ Local Network Setup Introduction Ethernet connectivity Depending on the SpeedTouch™ variant you have, various solutions are available to connect your computer(s) to the device: • The SpeedTouch™350(i) supports Ethernet connectivity only • The SpeedTouch™360(i) supports both Ethernet connectivity and USB connectivity simultaneously. Ethernet connectivity is Operating System independent.
1 SpeedTouch™ Installation 1.3.1 Ethernet Connection Setup Note Local network This section is applicable for both the SpeedTouch™350(i) and the SpeedTouch™360(i) products. The SpeedTouch™’s yellow marked 10/100Base-T autosensing MDI/MDI-X Ethernet port on the rear panel allows you to connect the SpeedTouch™ to an existing 10 or 100Base-T Ethernet network or a single computer with installed Ethernet card.
1 SpeedTouch™ Installation 1.3.2 USB Connection Setup for Microsoft Windows Note Supported Operating Systems This section is only applicable for the SpeedTouch™360(i) product when connecting a PC (running an MS Windows OS) through the device’s USB port.
1 SpeedTouch™ Installation 3 Windows will automatically recognize the THOMSON USB Remote NDIS device: 4 The Windows Found New Hardware Wizard appears: This wizard will guide you through the installation procedure of the SpeedTouch™ USB drivers. Click Next to continue.
1 SpeedTouch™ Installation Verifying USB connectivity The SpeedTouch™360 USB connection is represented as a local network interface. You can easily check this interface by opening the Network Connections window from Windows’s Control Panel: Connecting another computer Optionally you can connect another computer, using the SpeedTouch™360 Ethernet port. Connecting to the Internet In most cases no additional configuration of your SpeedTouch™ is required.
2 SpeedTouch™ Internet Connectivity 2 SpeedTouch™ Internet Connectivity Introduction This chapter provides information on how to access the Internet via your SpeedTouch™. Once the SpeedTouch™ has been installed and the computers prepared as outlined in “1 SpeedTouch™ Installation” on page 5, you are ready to connect to the Internet.
2 SpeedTouch™ Internet Connectivity 2.1 Connect to the Internet via a Host PPPoE Dialin Client Introduction BroadBand dial-in clients This section explains how you can connect to the Internet using a Broadband PPPoE dial-in application. The PPP over Ethernet connection scenario provides PPP-like dial-in behavior over the virtual Ethernet segment. To connect to the Internet you can use: • An MS Windows XP broadband dial-in client. See “2.1.1 Using an MS Windows XP BroadBand Connection.
2 SpeedTouch™ Internet Connectivity 2.1.1 Using an MS Windows XP BroadBand Connection. Configuring a broadband connection Proceed as follows: 1 On the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Go to (Network and Internet Connections >) Network Connections. 3 In the Network Tasks menu, click Create a new connection. The New Connection Wizard appears: Click Next to continue. 4 In the next window, select Connect to the Internet: Click Next to continue.
2 SpeedTouch™ Internet Connectivity 6 In the next window, select Connect using a broadband connection that requires a user name and password: Click Next to continue. 7 In the next window, give a name to the connection you are creating, e.g. MyISP: 8 In the next window, select whether the connection is available to any user or only to yourself: Note 9 18 If you want to share this connection with other users you must select Anyone’s use. In the next window, fill in the Internet account information.
2 SpeedTouch™ Internet Connectivity 10 At the end of the configuration the following window appears: Click Finish to complete the configuration. The Connect MyISP window (see below) appears. Starting a broadband Internet session Proceed as follows: 1 On the Start menu, point Connect To and click the name of the connection you’ve created e.g. MyISP. Note If you are using the classic Start menu click Start > Settings > Network (and Dial-up) connections > MyISP.
2 SpeedTouch™ Internet Connectivity Terminating a broadband Internet session Proceed as follows: 1 On the Start menu, point Connect To and click the name of the connection you’ve created e.g. MyISP. Note If you are using the classic Start menu go to Start > Settings > Network (and Dial-up) connections > MyISP. 2 The MyISP Status window appears: 3 Click Disconnect. The connection is released. As a result no Internet connectivity exists anymore. 20 E-DOC-CTC-20031204-0011 v2.
2 SpeedTouch™ Internet Connectivity 2.1.2 Using the Mac OS X PPPoE Dial-in Client Configuring a broadband connection Proceed as follows: 1 On the Apple menu, click System Preferences. 2 The System Preferences window appears. Click the Network icon. 3 The Network window appears. Make sure Built-in Ethernet is selected in the Show list and click the PPPoE tab: 4 Enter the Account Name and Password provided by your Service Provider. Note 5 E-DOC-CTC-20031204-0011 v2.
2 SpeedTouch™ Internet Connectivity Starting a broadband Internet session Proceed as follows: 1 Click the Internet Connect dockling. Note 2 If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect. The following window appears: Make sure Built-in Ethernet is selected in the Configuration list. 3 If needed, enter user name and password for your user account at the Service Provider. 4 Click Connect.
3 SpeedTouch™ Web Interface 3 SpeedTouch™ Web Interface Introduction The SpeedTouch™ comes with integrated configuration web pages. It allows you to configure your SpeedTouch™ simply by using a web browser from any local computer attached to the SpeedTouch™. Preconditions Before you can access the SpeedTouch™ web pages, you must make sure that: • The SpeedTouch™ and your computer share the same IP subnet (10.0.0.0/24). By default the SpeedTouch™ has a local IP address 10.0.0.138.
3 SpeedTouch™ Web Interface Topic menu and links On the left of each of the SpeedTouch™ web pages a topics menu is provided. This menu navigates you via links through all configurational aspects of the SpeedTouch™. For your convenience the links are sorted in two drop-down topics menus: Basic and Advanced. The links in the Basic topic menu lead you to pages for basic SpeedTouch™ configuration and maintenance.
3 SpeedTouch™ Web Interface 3.1 Basic Topics Menu Links System Information Click this link to display the System Information page. This page is also the SpeedTouch™ home page.
3 SpeedTouch™ Web Interface Easy Setup Click this link to start the SpeedTouch™ Easy Setup wizard. See “4.1.2 Operating System Independent SpeedTouch™ Configuration Setup” on page 41 for more information. System Password Click this link to display the System Password page. This page allows you to configure a system password to restrict access to the SpeedTouch™: It is highly recommended to configure a system password, to protect the SpeedTouch™.
3 SpeedTouch™ Web Interface 3.2 Advanced Topics Menu Links Diagnostics Click this link to display the Diagnostics page. This page consists of three expandable sections: E-DOC-CTC-20031204-0011 v2.
3 SpeedTouch™ Web Interface System Log Click this link to view the System Log page. This page allows you to view the activity on the SpeedTouch™ since power on: IP Addresses Click this link to display the IP Addresses page. This page allows you to view the SpeedTouch™ local IP address configuration: If needed you are able to assign one or more additional IP addresses to the SpeedTouch™ Ethernet interface (identified as eth0), e.g. for purposes of multi-homing.
3 SpeedTouch™ Web Interface If required, you are able to select: • DHCP server Enables the SpeedTouch™ DHCP server. If it was not running, it will be started immediately. • Auto DHCP The SpeedTouch™ will not start as DHCP server immediately, but will first probe the network for a possible concurrent DHCP server for some period of time (set by Client timeout in seconds). As soon as another DHCP server is found, the SpeedTouch™ will behave as DHCP client, i.e.
3 SpeedTouch™ Web Interface DNS Click this link to display the Dynamic Name System (DNS) page. This page allows you to: • View the current SpeedTouch™ DNS server hostname leases: Via this table you can also add static DNS hostname entries. This may be useful for devices which do not support DNS, e.g. a printer. By adding a name for your network printer, identified by its IP address, you will be able to contact this printer by name rather than by IP address.
3 SpeedTouch™ Web Interface • To upload and apply a SpeedTouch™ backup configuration file: 1 Click Browse to locate the backup file on your local disk you intend to restore. Select the file and click OK. 2 Click Upload to upload and temporarily apply the backup configuration. 3 Once uploaded, the SpeedTouch™ asks you to confirm that you want the SpeedTouch™ to effectively apply the uploaded configuration. Click Accept to save the new configuration.
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4 Support 4 Support In this chapter This chapter contains the following topics: Topic E-DOC-CTC-20031204-0011 v2.
4 Support 4.1 SpeedTouch™ Configuration Setup Internet connectivity In most cases no additional configuration of your SpeedTouch™ is required. You can immediately connect your computer to the Internet as described in “2 SpeedTouch™ Internet Connectivity” on page 15). SpeedTouch™ Internet configuration Your SpeedTouch™ has been prepared for providing the appropriate Internet services out of the box, meaning that in the very most cases no specific configuration of the device needs to be done.
4 Support Configuration of the SpeedTouch™ Depending on your computer's Operating System (OS) the configuration of your Internet connectivity can be done automatically or manually. If your computer runs: • A Microsoft Windows OS. The SpeedTouch™ Setup wizard, included on the SpeedTouch™ Setup CD-ROM, will automatically guide you through the configuration of both the SpeedTouch™ and your PC for setting up the appropriate configuration. Proceed with “4.1.
4 Support 4.1.1 Microsoft Windows SpeedTouch™ Configuration Setup Microsoft Windows One of the following Windows operating systems must already be installed on your PC(s): • Windows 98 • Windows 98SE • Windows ME • Windows NT4.0 SP6 (Ethernet only) • Windows 2000 • Windows XP You may need the Windows installation CD-ROM during installation. 36 E-DOC-CTC-20031204-0011 v2.
4 Support 3 The SpeedTouch™ CD Browser appears: Click Setup my SpeedTouch™ to start the SpeedTouch™ Setup wizard. 4 The Welcome to the SpeedTouch™ Setup Wizard window appears: Click Next. 5 The Software License Agreement window appears: You must accept before continuing. Click Yes to accept. Note E-DOC-CTC-20031204-0011 v2.0 If you have accepted this License Agreement in a previous configuration setup, this window will not be shown anymore.
4 Support 6 The Setup wizard will search for the SpeedTouch™ on the network. The following window shows the detection progress: 7 The Setup wizard should find your SpeedTouch™ device on the local network. This is indicated by the following window: If more than one device is found, a list of available devices will be provided. If this is the case, select your SpeedTouch™ device (SpeedTouch™350 or SpeedTouch™360) and click Next.
4 Support Configuration of the SpeedTouch™ (and PC) Proceed as follows: 1 As soon as the SpeedTouch™ Setup wizard has detected your SpeedTouch™ device, you can proceed with the configuration procedure. Note 2 If the SpeedTouch™ has been configured before: • It may be protected by a system password. You must provide user name and system password before you can view the device details or continue with the configuration.
4 Support 5 As soon as the SpeedTouch™ Setup wizard completed the update of the SpeedTouch™ configuration and reconfigured your PC, following window will appear: Click Finish to close the wizard. Note Additional configuration In some cases, the SpeedTouch™ Setup wizard may ask you to restart your computer. Some additional configuration may be needed: • MS Windows IP configuration Most Service profiles will configure the PC’s Ethernet interface to comply with the service’s requirements.
4 Support 4.1.2 Operating System Independent SpeedTouch™ Configuration Setup Supported Systems Prerequisites SpeedTouch™ Easy Setup E-DOC-CTC-20031204-0011 v2.0 As the SpeedTouch™ is OS-independent, this configuration setup can be used by any computer system Make sure that: • The SpeedTouch™ device is correctly set up and turned on as described in “1.2 Setting up your SpeedTouch™” on page 9. • The SpeedTouch™ device is in its default configuration state. See “4.
4 Support Configuration of the SpeedTouch™ Proceed as follows: 1 Open a web browser and browse to the SpeedTouch™ web pages at http://10.0.0.138. See “3 SpeedTouch™ Web Interface” on page 23 for more information. Note 2 If you can not access the SpeedTouch™ web pages, it is probably not in its default state. It is recommended to reset the device. The embedded Easy Setup wizard will appear automatically: Click Next. Note 42 If Easy Setup doesn’t start automatically go to Basic > Easy Setup.
4 Support 5 Easy Setup will update the SpeedTouch™ configuration according to the Service profile. You can follow the configuration progress in following window: 6 As soon as Easy Setup completed the update of the SpeedTouch™ configuration, following window will appear: Click Finish to close the wizard.
4 Support 4.2 SpeedTouch™ System Software Upgrade Introduction System software updates This chapter describes how to upgrade the SpeedTouch™ system software. For checking the availability of new system software version packages: • Click the link, available on the SpeedTouch™ CD Browser. • Contact your Network Administrator or your Service Provider • Visit the SpeedTouch™ support pages at: • System software packages and security http://www.speedtouch.
4 Support 4.2.1 Upgrade via the SpeedTouch™ Upgrade Wizard Introduction The procedure described in this section are valid only in case: • You run an MS Windows Operating System or Mac OS X. • Your SpeedTouch™ and computer are properly connected: • • Through Ethernet or USB in case you run an MS Windows OS • Through Ethernet in case you run Mac OS X The new system software file is of the type bant-f_XX42xx.bin, e.g. bant-f_AA4279.bin.
4 Support 3 The SpeedTouch™ CD Browser menu appears: Click Diagnostics & Maintenance. 4 The following window appears: Click Upgrade My SpeedTouch™ to start the SpeedTouch™ Upgrade wizard. See “ Upgrade procedure” on page 47 to continue. On Mac OS X Proceed as follows: 1 Insert the SpeedTouch™ Setup CD-ROM in your PC's CD-ROM drive. 2 Open the CD-ROM and browse to the osx folder. 3 In the osx folder double-click upgradeST.pkg to install the SpeedTouch™ Upgrade application.
4 Support Upgrade procedure Proceed a follows: 1 The Welcome to the SpeedTouch™ Upgrade Wizard window appears: Click Next. 2 The SpeedTouch™ Software License Agreement window appears: You must accept before continuing. Click Yes to accept. Note 3 E-DOC-CTC-20031204-0011 v2.0 If you have accepted this License Agreement in a previous configuration setup, this window will not be shown anymore. The Setup wizard will search for the SpeedTouch™ on the network.
4 Support 4 The Setup wizard should find your SpeedTouch™ device on the local network. This is indicated by the following window: If more than one device is found, a list of available devices will be provided. If this is the case, select your SpeedTouch™ device (SpeedTouch™350 or SpeedTouch™360) and click Next. Note If the wizard does not find any SpeedTouch™ on the network an error window appears. In this case check that: • The SpeedTouch™ is turned on and fully initialized.
4 Support 8 The following window allows you to overview your selection: Click Next to continue. 9 The SpeedTouch™ Upgrade wizard will upgrade your SpeedTouch™ with the selected system software. You can follow the upgrade progress in following window. You can follow the upgrade progress in following window: 10 As soon as the SpeedTouch™ Upgrade wizard completed the upgrade of the SpeedTouch™, following window will appear Click Finish to close the wizard. E-DOC-CTC-20031204-0011 v2.
4 Support 4.2.2 Manual System Software Management via BOOTP Server SpeedTouch™ system software management The SpeedTouch™ system software is based on BOOTP, a standard mechanism used for booting diskless stations. The SpeedTouch™ is able to slip in BOOTP mode, allowing a BOOTP server to manage the SpeedTouch™ file system, and submit upgrade files to it.
4 Support Procedure To upgrade/restore the SpeedTouch™ system software: 1 In a preliminary step, make sure that your SpeedTouch™ is powered off and that a BOOTP server is readily installed on the computer from which you intend to perform the system software upgrade. 2 Configure the BOOTP server to use the SpeedTouch™ system software image file in its reply to BOOTP requests from the SpeedTouch™ you want to upgrade.
4 Support 4.3 Resetting the SpeedTouch™ Reset to default configuration Proceed as follows: 1 Make sure the SpeedTouch™ is powered on (Power LED is solid green). 2 Use a pencil to press the recessed reset button (D) on the SpeedTouch™ rear panel for at least six seconds until all the LEDs on the front panel turn off D 3 As soon as all the LEDs on the front panel go off, release the reset button. This indicates that the SpeedTouch™ is restarting in its default configuration.
4 Support 4.4 Troubleshooting Configuration problems In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “4.3 Resetting the SpeedTouch™” on page 52. Troubleshooting table Following table may help you determine the nature of the problem, and provides some plausible solutions: Problem Solution SpeedTouch™ does not work. (none of the LEDs light up) Make sure that the SpeedTouch™ is plugged into an power socket outlet.
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