User Manual

Chapter 3: Additional Information
34 Chapter 3
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• 90 days from date of purchase - Unit repair or exchange, which includes parts and labor.
• 91 days to 1 year from date of purchase - Unit repair or exchange, which includes parts only; you
pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the
rental firm, whichever comes first.
What we will do:
• During the initial 90 days:
Repair or exchange the defective portion of your Lyra Wireless. If the unit is replaced it will be
with a new or, at our option, refurbished unit.
• After the 90 days and within one year:
Repair or exchange the defective portion of your Lyra Wireless. If the unit is replaced it will be
with a new or, at our option, refurbished unit.
We will charge you a flat rate to repair or replace a defective Lyra Wireless. This charge covers the
labor cost for its repair.
How you get service:
• Call 580-634-0115 and have your unit’s date of purchase and model/serial number ready. The
model/serial number information is on your unit.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement unit, you will be provided
with a Service Request (SR) number and the location of a nearby exchange point, if one exists. No
returns will be accepted without an SR number.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the
product is within the warranty period must be presented to obtain warranty service. For rental
firms, proof of first rental is also required.
• Write the SR number on the outside of the carton used to return the unit. Make sure you insure
your shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all
non-defective accessories that were included with your unit such as the headphones.
• Include with the shipment:
1. Evidence of purchase date such as a bill of sale.
2. A brief note describing your unit’s problem.
3. Your name, address and phone number.
• After we receive your product, it will be repaired, or a new, or at our option, refurbished unit will be
shipped to you.