SpeedTouch™ 580 Installation and Setup Guide R4.3.
Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents Contents About this Installation and Setup Guide ................... 5 1 Introducing the SpeedTouch™.................................... 7 2 Basic Installation ........................................................... 9 2.1 Installing your SpeedTouch™....................................................... 10 2.2 Connecting the Hardware ............................................................ 11 2.3 The SpeedTouch™ Setup CD........................................................
Contents 4 5.2 LED Diagnostics ........................................................................... 33 5.3 Web Diagnostics .......................................................................... 35 5.4 SpeedTouch™ Setup CD Troubleshooting ................................... 36 5.5 Wireless Setup Troubleshooting .................................................. 39 5.6 Easy Setup Troubleshooting ........................................................ 40 5.7 Reset to Factory Defaults .
About this Installation and Setup Guide Used symbols A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action. ! Terminology Documentation and software updates A caution warns you about potential problems or specific precautions that need to be taken. Generally, the SpeedTouch™580(i) will be referred to as SpeedTouch™ in this Installation and Setup Guide.
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Chapter 1 Introducing the SpeedTouch™ 1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™580(i) This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet. Key features Your SpeedTouch™ offers you following features: A full operating system independent Internet Gateway Device Interfaces: Identifying your SpeedTouch™ Wi-Fi 802.
Chapter 1 Introducing the SpeedTouch™ Variants The SpeedTouch™ comes in two ADSL flavours: The ADSL POTS variant: The SpeedTouch™580 connects to an analogue Plain Old Telephone Service (POTS) line. The ADSL ISDN variant: The SpeedTouch™580i connects to an Integrated Service Digital Network (ISDN) line, enabling residences with an ISDN line to use the ADSL service.
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Chapter 2 Basic Installation 2.1 Installing your SpeedTouch™ SpeedTouch™ housing Wall mount The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as a desktop. To mount the SpeedTouch™ on a wall or other vertical surface: 1 Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch™. Keep a space of 143 millimetres between the two holes. 2 Fasten two screws in the wall holes.
Chapter 2 Basic Installation 2.2 Connecting the Hardware Wiring The figure below shows all possible types of connection to your SpeedTouch™. 15VAC ON/OFF 1 2 3 4 The colour coded printing on the backpanel of your SpeedTouch™ will facilitate matching the colour coded cables. 1 Use the grey DSL cable to wire the SpeedTouch™ DSL port to your telephone wall outlet or distributed filter.
Chapter 2 Basic Installation Powering the SpeedTouch™ To turn on the SpeedTouch™, press the power button on the SpeedTouch™ rear panel. During the start-up procedure, the power LED on the front panel is lit red for some seconds. As soon as the power LED is solidly lit green, your SpeedTouch™ is ready for service. After another couple of seconds, also the DSL LED will light green. If these LEDs do not light, please refer to ”Checking the LEDs” on page 33.
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Chapter 2 Basic Installation SpeedTouch™ CD menu The SpeedTouch™ CD menu will pop up automatically each time you insert the CD: Select: Setup my SpeedTouch™ to start the SpeedTouch™ Home Install Wizard allowing you to prepare your SpeedTouch™ and network for Internet connectivity. See “3.1 SpeedTouch™ Home Install Wizard” on page 16 for more information. SpeedTouch™ Maintenance to: Reconfigure your SpeedTouch™ via the Home Install Wizard. Upgrade your SpeedTouch™.
Chapter 3 Internet Access in No Time 3 Internet Access in No Time What you need from your ISP Following configuration parameters are provided by your ISP: Your ISP’s connection service model (for example PPPoE) VPI/VCI (for example 8/35) Your user name and password to connect to the Internet Optionally your ISP may indicate the Service Profile to use in the SpeedTouch™ Home Install Wizard or Easy Setup.
Chapter 3 Internet Access in No Time 3.1 SpeedTouch™ Home Install Wizard Internet connection setup With the help of the SpeedTouch™ Home Install Wizard you will be on the Internet in a flash. First, the wizard will try to detect your SpeedTouch™. After connecting your PC, the wizard will configure your SpeedTouch™ and - if necessary - your PC.
Chapter 3 Internet Access in No Time Connecting your PC The wizard will now ask you to connect the SpeedTouch™ to your PC.The next step will depend on the connection type you will use. In case of: Wireless : Go to “3.1.1 Wireless Setup” on page 22. USB: Go to “3.1.2 Installing USB drivers” on page 23. Ethernet: After you have plugged in the Ethernet cable to both the computer and the SpeedTouch™, click Next and proceed with “ Configuring the SpeedTouch™ (and your PC)” on page 18.
Chapter 3 Internet Access in No Time Configuring the SpeedTouch™ (and your PC) Once the hardware is installed successfully and you are connected to the SpeedTouch™, the wizard will continue with the configuration of your SpeedTouch™. Proceed as follows: 1 If prompted, enter the User name and Password for your SpeedTouch™ security settings and click OK. The factory default user is ‘Administrator’. Its password is blank, meaning you do not have to enter anything in the password field.
Chapter 3 Internet Access in No Time Access Control Wireless security To protect your SpeedTouch™ from unauthorized access, you must provide a user name and password. Each time a user wants to access the SpeedTouch™ web interface, the user will be prompted to provide this user name and password before access is granted. To protect the wireless connections to your SpeedTouch™, move the slide control to the desired security mode.
Chapter 3 Internet Access in No Time Terminating the Home Install Wizard 1 The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your PC according to the service profile. You can follow the configuration progress in following window: 2 Finally, click Finish to close the wizard. After some seconds, the Internet LED will be lit green. If not, refer to “5.2 LED Diagnostics” on page 33.
Chapter 3 Internet Access in No Time Multi-user When multiple PCs are used with a single SpeedTouch™, you can run the Home Install Wizard on each PC to ensure correct TCP/IP settings on the PCs to connect to the SpeedTouch™. The Home Install Wizard will detect your SpeedTouch™ device and sense that the SpeedTouch™ has already been configured. You will be given the choice to reconfigure the SpeedTouch™ or not. E-DOC-CTC-20050126-0005 v1.
Chapter 3 Internet Access in No Time 3.1.1 Wireless Setup Wireless client adapters For a wireless connection to your Wi-Fi certified SpeedTouch™, you will need a wireless b/g compatible client adapter. As wireless client adapter, you can use a provided SpeedTouch™110g CardBus, a provided SpeedTouch™120g USB adapter (with cable), you can plug a provided SpeedTouch™121g adapter directly into your computer’s USB port (without cable) or any other Wi-Fi certified WLAN client.
Chapter 3 Internet Access in No Time 3.1.2 Installing USB drivers USB connection Supported operating systems You may want to connect your computer to the SpeedTouch™ using the USB port. To be able to do so, you must install the corresponding USB driver. USB connection on the SpeedTouch™ is supported for following Microsoft Operating Systems: MS Windows 98SE MS Windows Millennium MS Windows 2000 MS Windows XP You may need the Windows installation CD during installation.
Chapter 3 Internet Access in No Time Verifying USB connectivity in Windows Installing Mac USB drivers 6 The USB driver is being installed. After a while a completing dialogue will appear. Click Finish, to close the wizard. 7 Continue with ”Configuring the SpeedTouch™ (and your PC)” on page 18. You can easily check the USB networking interface; for example in MS Windows XP: 1 In the Windows XP task bar, click Start.
Chapter 3 Internet Access in No Time 3.2 Web-Based Easy Setup Easy Setup With help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is operating system independent. Preconditions Make sure that: Your SpeedTouch™ is correctly setup and turned on. Your PC is connected to the SpeedTouch™ using wired or wireless Ethernet. In the latter case, a wireless client adapter has to be installed on your PC and correctly configured to connect to your SpeedTouch™.
Chapter 3 Internet Access in No Time Launching the Easy Setup wizard Setting up Internet connection It is always possible to launch the Easy Setup wizard from within the embedded web pages. Proceed as follows: 1 Browse to the SpeedTouch™ pages on its IP address, its default being 192.168.1.254. 2 In the menu click SpeedTouch. 3 In the Pick a task... list click Set Up. In the Easy Setup wizard: 1 Click Next to proceed. If for some reason you want to abort the wizard, click Cancel.
Chapter 3 Internet Access in No Time 3.3 Testing your Internet Connection Connectivity check After setting up the Internet connection, there is a simple way to check whether your configuration is fine. 1 Go to the SpeedTouch™ home page (http://192.168.1.254). 2 On the left navigation pane, select SpeedTouch. 3 In the Pick a task... list, click Check connectivity to the Internet. 4 Select an Internet Service to Check. 5 Click Check Connectivity.
Chapter 3 Internet Access in No Time 3.4 Basic Security Default user name and password Changing your password The SpeedTouch™ comes with a default user; its user name is Administrator and the default password is blank. For security reasons, it is recommended to set a password to access the SpeedTouch™. 1 Go to the SpeedTouch™ home page (192.168.1.254 or http://speedtouch.lan). 2 In the left pane select Toolbox > User Management. 3 In the Pick a task... list, click Change my password.
Chapter 4 Web-Based User Interface 4 Web-Based User Interface Embedded pages Access The SpeedTouch™ comes with embedded HTML pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your web browser from any PC connected to the SpeedTouch™. To access the pages: 1 Open your web browser. The recommended screen resolution is 1024 by 768 pixels. 2 In the address bar type your SpeedTouch™’s IP address, by default that is 192.168.1.
Chapter 4 Web-Based User Interface Site Map 30 The following Site Map gives you an overview of the main pages: E-DOC-CTC-20050126-0005 v1.
Chapter 5 Internet Connection Troubleshooting 5 Internet Connection Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Service Provider. For other problems (Wireless, Security, Management,....), refer to the SpeedTouch™ User’s Guide. E-DOC-CTC-20050126-0005 v1.
Chapter 5 Internet Connection Troubleshooting 5.1 Checking the Hardware Check the wiring Plug in properly all cables you need. Ensure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. Replace any damaged cables.
Chapter 5 Internet Connection Troubleshooting 5.2 LED Diagnostics Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light green: Power, DSL, Internet. LED status Possible solutions No LEDs are lit or flashing Make sure the SpeedTouch™ is plugged into an electrical outlet. Make sure you are using the correct power supply for your SpeedTouch™ device, that is a 15V AC power adapter, like the one provided.
Chapter 5 Internet Connection Troubleshooting LED status Possible solutions WLAN LED is flashing or not lit The WLAN LED flashes if there is wireless LAN activity and can have different colours: Green: The SpeedTouch™ wireless access point is operating in WPA security mode. Make sure to use the same WPA encryption on the WLAN client. Amber: The SpeedTouch™ wireless access point is operating in WEP security mode. Make sure to use the same WEP encryption on the WLAN client.
Chapter 5 Internet Connection Troubleshooting 5.3 Web Diagnostics Connectivity check How to do a simple connectivity check on the web pages, is described in “3.3 Testing your Internet Connection” on page 27. If the test is successful, you will get a list of green check marks in the test results. Otherwise a red cross will help you to diagnose the problem. Test result Explanation Your DSL line is not synchronised. Check if your telephone line is correctly connected to your SpeedTouch™.
Chapter 5 Internet Connection Troubleshooting 5.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD does not start automatically In MS Windows: 1 In the Windows task bar, click the Start button. 2 Select Run... 3 In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. In Mac OS X: The wizard does not detect a connection 1 On your desktop double-click the CD icon. 2 Double-click Setup.
Chapter 5 Internet Connection Troubleshooting No dedicated firewall device or router is placed between your PC and the SpeedTouch™. No personal firewall software is running on your PC. Your PC is correctly connected to the SpeedTouch™, in other words, check whether the WLAN client is correctly associated with the SpeedTouch™: 1 In the Windows XP notification area, click the Wireless Network Connection icon .
Chapter 5 Internet Connection Troubleshooting Active content in Internet Explorer When opening documentation pages from the Setup CD a warning might be displayed; this is for instance the case if the pages are opened in Internet Explorer and you are using MS Windows XP with Service Pack 2. To be able to view the documentation, proceed as follows: 1 In Internet Explorer following message will appear in the Information Bar:’ 2 Click the Information Bar (with the warning).
Chapter 5 Internet Connection Troubleshooting 5.5 Wireless Setup Troubleshooting Restoring Windows Zero Configuration When installing a SpeedTouch™110g/120g/121g, the SpeedTouch™ Client Manager will be installed. The SpeedTouch™ Client Manager is an alternative to the Windows Zero Configuration (WZC) in Windows XP. In many cases the SpeedTouch™ Client Manager will disable the WZC. You need administrative privileges on your PC to restore the WZC service.
Chapter 5 Internet Connection Troubleshooting 5.6 Easy Setup Troubleshooting Prerequisites Before to run the Easy Setup wizard on the embedded SpeedTouch™ pages, check following: The necessary connections are made. The SpeedTouch™ is powered on. Your host PC is configured as DHCP client or is configured with a valid fixed IP address.
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© THOMSON 2005. All rights reserved. E-DOC-CTC-20050126-0005 v1.0. Need more help? Additional help is available online at www.speedtouch.
