SpeedTouch™716v5 (WL) (Wireless) Residential DSL Gateway with Voice User’s Guide Release R5.3.
SpeedTouch™ 716v5 (WL) User’s Guide R5.3.
Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents Contents About this User’s Guide .............................................. 1 1 Your SpeedTouch™ ...................................................... 3 1.1 SpeedTouch™ Features .................................................................. 4 1.1.1 Hardware Specifications .................................................................................. 5 1.1.2 Software Features .......................................................................................... 6 1.
Contents ii 3.2 IGD Control Agent ....................................................................... 39 3.3 MS Windows XP BroadBand Connection ..................................... 41 3.4 Mac OS X PPPoE Dial-in Client .................................................... 45 4 Voice over IP................................................................ 47 4.1 Telephony Setup .......................................................................... 48 4.2 Supplementary Telephony Services ..
Contents 5.5 Toolbox ........................................................................................ 79 5.5.1 Remote Assistance ....................................................................................... 80 5.5.2 Telephony ................................................................................................... 81 5.5.3 Telephony Statistics ..................................................................................... 84 5.5.4 Game & Application Sharing ......
Contents iv 7.1 General SpeedTouch™ Troubleshooting .................................... 122 7.1.1 Wired Ethernet Troubleshooting.................................................................... 123 7.1.2 Wireless Ethernet Troubleshooting ................................................................ 124 7.1.3 Upgrade Troubleshooting............................................................................. 125 7.2 UPnP™ on Windows XP Systems...............................................
About this User’s Guide About this User’s Guide Used Symbols A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action. ! Terminology Typographical Conventions A caution warns you about potential problems or specific precautions that need to be taken. Generally, the SpeedTouch™716v5(i) and the SpeedTouch™716v5(i) WL will be referred to as SpeedTouch™ in this User’s Guide.
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Chapter 1 Your SpeedTouch™ 1 Your SpeedTouch™ Introduction Installation Contents Safety instructions E-DOC-CTC-20050401-0008 v1.0 With the SpeedTouch™716v5 (WL) (Wireless) Residential DSL Gateway with Voice you can build a secure home or small office network, seamlessly connecting wired and wireless devices, surf the Internet at high speed, make and receive phone calls over the Internet or over the traditional phone line - all combined in one device.
Chapter 1 Your SpeedTouch™ 1.1 SpeedTouch™ Features Introduction Your SpeedTouch™ offers you a wide range of outstanding features. In this section you will find a comprehensive overview of the: 4 Hardware Specifications Software Features E-DOC-CTC-20050401-0008 v1.
Chapter 1 Your SpeedTouch™ 1.1.1 Hardware Specifications Gateway Physical interfaces Integrated multi-mode ADSL modem, supporting: ADSL over POTS for a SpeedTouch™ADSL/POTS variant) ADSL over ISDN for a SpeedTouch™ ADSL/ISDN variant) ADSL/RE-ADLS2/ADSL2/ADSL2+ for both ADSL over POTS and ADSL over ISDN WAN: LEDs Reset button Wireless performance Power requirement E-DOC-CTC-20050401-0008 v1.0 One RJ-11 port for ADSL/POTS or ADSL/ISDN connection LAN: A USB 1.
Chapter 1 Your SpeedTouch™ 1.1.2 Software Features ADSL compliance ATM features Bridging features Routing features Services If POTS in overlay: G. handshake, Full Rate ADSL, G.dmt, G.lite (splitterless ADSL), ADSL2, RE-ADSL and ADSL2+ If ISDN in overlay: G.handshake, G.
Chapter 1 Your SpeedTouch™ Configuration Management Home Install Wizard, Easy Setup wizard Intuitive web-based GUI (HTTP/HTTPs) Advanced configuration via telnet - Command Line Interface (CLI) Remote management access control Multi-level user protection, Event logging DHCP server, client and relay, DHCP-to-PPP spoofing DNS server, client and relay Time synchronization: VoIP E-DOC-CTC-20050401-0008 v1.
Chapter 1 Your SpeedTouch™ 1.2 SpeedTouch™ LED Behaviour Front panel LEDs The SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating the state of the device during normal operation.
Chapter 1 Your SpeedTouch™ Indicator Description Name Colour State USB Green Flashing USB activity On USB connection, no activity Off WLAN (SpeedTouch™7 16v5 WL only) Green Power off or wait for USB connection going up Flashing Wireless activity On Wireless LAN enabled Off Phone 1-2 Green Wireless LAN disabled On Off VoIP Ready Green Off E-DOC-CTC-20050401-0008 v1.
Chapter 1 Your SpeedTouch™ 1.3 How to Access your SpeedTouch™ Access methods Your SpeedTouch™ is accessible in one of following ways: Access Method Can be used to: Web Configure your SpeedTouch™ via HTTP or HTTPS. For more information, see “1.3.1 Access via the Web Interface” on page 11. 10 Command Line Interface (CLI) Fine tune your SpeedTouch™ configuration. For more information, see “1.3.2 Access via CLI” on page 12. File Transfer Protocol (FTP) Backup and restore data on your SpeedTouch™.
Chapter 1 Your SpeedTouch™ 1.3.1 Access via the Web Interface Procedure To access the SpeedTouch™ via the web interface: 1 Open a web browser. 2 In the address bar type your SpeedTouch™’s IP address or DNS host name, by default that is ‘http://speedtouch.lan’ or ‘192.168.1.254’. You can access the pages via the http protocol.
Chapter 1 Your SpeedTouch™ 1.3.2 Access via CLI Command Line Interface (CLI) You can access the Command Line Interface (CLI) via: A Telnet session This requires that TCP/IP connectivity exists between the host from which the Telnet session is opened and the SpeedTouch™. Your SpeedTouch™ and the connected PC must have an IP address in the same subnet. Quote site commands (over FTP) For more information, see “ Quote site command” on page 16.
Chapter 1 Your SpeedTouch™ Telnet session Proceed as follows: 1 Open a telnet application. You can use the Command Prompt window. In Windows XP for instance: 2 1 On the Windows task bar, click Start. 2 Select (All) Programs > Accessories > Command Prompt. Connect to your SpeedTouch™. . In the Command Prompt window: At the prompt, type telnet followed by the IP address of your SpeedTouch™ (default is 192.168.1.254). 3 Enter your SpeedTouch™ security user name and password.
Chapter 1 Your SpeedTouch™ 1.3.3 Access via FTP File Transfer Protocol (FTP) File system FTP session You can access the file system of the SpeedTouch™ via the File Transfer Protocol (FTP), in order to: Restore or backup configuration files, templates or language packs. Upgrade your configuration or firmware. The SpeedTouch™ file system is stored on nonvolatile memory, and contains the SpeedTouch™ software, service template files and (optionally) default setting files.
Chapter 1 Your SpeedTouch™ File system access rights Common FTP commands On the different directories you have following privileges: Directory Access rights root NO read/write dl read/write Depending on the access rights you have on a directory, you can use one of following commands: Command... You can use to... cd access another directory than the one currently open. Example: ftp>cd dl. dir list the directory files. Example: ftp>dir. bin set the transfer mode to ‘binary’.
Chapter 1 Your SpeedTouch™ FTP file transfer To allow correct file transfers, set the transfer mode to “binary”: At the ftp prompt, type bin and press Enter. Turn on the hashing option to see the progression of the file transfer: At the ftp prompt type hash and press Enter. Example: /home/doejohn{1}$ftp 192.168.1.254 Connected to 192.168.1.254 220 Inactivity timer = 120 seconds. Use 'site idle ' to change. Name (192.168.1.254:doejohn): 331 SpeedTouch™ (00-90-D0-01-02-03) User 'doejohn' OK.
Chapter 1 Your SpeedTouch™ 1.3.4 Remote Assistance Remote access Enabling remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely. To enable remote assistance: 1 Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 11. 2 In the menu select Toolbox > Remote Assistance. 3 Click Enable Remote Assistance.
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Chapter 2 Local Network Setup 2 Local Network Setup Introduction Device settings E-DOC-CTC-20050401-0008 v1.0 The SpeedTouch™ offers you following local networking solutions: Wired Ethernet USB (1.1) Wireless Ethernet on the SpeedTouch™716v5 WL Once you’ve connected a device, you are able to personalise its settings: 1 Go to the SpeedTouch™ web pages. 2 In the menu select Home Network > Devices.
Chapter 2 Local Network Setup 2.1 Wired Ethernet Local network The Ethernet ports on the backpanel allow you to connect the SpeedTouch™ to an existing 10 or 100 Base-T Ethernet network or one (or more) computer(s) with installed Ethernet card. Using the SpeedTouch™ Ethernet switch, you can create a local Ethernet network of up to four devices, without needing extra networking devices. In the SpeedTouch™ package, a yellow full-wired straight-through RJ-45/RJ45 Ethernet cable is included.
Chapter 2 Local Network Setup 2.2 USB Supported operating systems Installing and using the SpeedTouch™ USB connection on the SpeedTouch™ is supported for following operating systems: Microsoft Operating Systems: MS Windows 98SE MS Windows Millennium MS Windows 2000 MS Windows XP You may need the Windows installation CD-ROM during installation. The installation procedures might be slightly different depending on the MS Windows OS you are using.
Chapter 2 Local Network Setup Installing Windows USB driver The installation is plug and play, meaning that installation will require almost no effort. Proceed as follows: 1 Insert the blue USB cable provided into the SpeedTouch™ USB port marked with the USB logo: 2 The other end of the USB cable fits in (one of) the USB port(s) of your PC. In most cases your PC's USB port is marked with the same USB symbol. You can also connect your PC to the SpeedTouch™ via a USB hub.
Chapter 2 Local Network Setup 2.3 Wireless Ethernet Introduction The SpeedTouch™ 716v5 WL Wi-Fi® certified IEEE 802.11g compliant wireless access point allows multiple computers to connect wirelessly to your local network over the SpeedTouch™ Wireless LAN environment. The SpeedTouch™ is backward compatible with IEEE 802.11b, which means 802.11b and 802.11g devices can coexist in the same wireless network.
Chapter 2 Local Network Setup 2.3.1 Wireless Basics Introduction In this section some key wireless concepts are explained. 802.11b/g 802.11b is an IEEE standard, operating at 2,4 GHz at a speed of up to 11 Mb/s. 802.11g, a newer IEEE standard also operating at 2,4 GHz, gives you up to 54 Mb/s speed, more security and better performance. Wireless Fidelity Access Point The Wi-Fi certification ensures that your SpeedTouch™ will interoperate with any WiFi certified 802.11g and 802.
Chapter 2 Local Network Setup Antennas Direct the external antenna to allow optimization of the wireless link. If for example the antenna is erect, wireless links in the horizontal plane are favoured. Please note that the antenna characteristics are influenced by the environment, that is by reflections of the radio signal against walls or ceilings.
Chapter 2 Local Network Setup 2.3.2 Connecting First-time Wireless Clients Wireless default settings After every Reset-to-Defaults, the SpeedTouch™ wireless access point configuration is returned to its initial default settings. These default settings are: Security level is low (security disabled) for an easy first use, meaning the data will not be encrypted. Wireless security settings are described in “2.3.3 Wireless Security” on page 29. The SpeedTouch™ is broadcasting its network name (SSID).
Chapter 2 Local Network Setup To associate your wireless client to the SpeedTouch™: 1 Click the network icon in the notification area: 2 The Wireless Network Connection window appears: In the Choose a wireless network list, select the SpeedTouch™ wireless network and click Connect. 3 Following window appears: Click Connect Anyway. 4 Your computer is now connected to the SpeedTouch™ wireless network.
Chapter 2 Local Network Setup Wireless device settings Once you’ve connected a device, you are able to personalise its settings. For more information, see “ Device settings” on page 19. To add a wireless device to the Access Control List (ACL), select Allowed on WLAN. 28 E-DOC-CTC-20050401-0008 v1.
Chapter 2 Local Network Setup 2.3.3 Wireless Security Introduction Since the SpeedTouch™ wireless environment is a radio environment, precautions must be taken to ensure that your wireless network is safe from malicious intruders.
Chapter 2 Local Network Setup Data encryption To setup wireless connectivity, you can choose different levels of security: Low (Security disabled, the default): No security; the data will not be encrypted, no authentication process will be used. Medium: Use WEP (Wired-Equivalent Privacy) to encrypt the traffic between the SpeedTouch™ and the clients by sharing a pre-defined 64-bit or a 128-bit Network key for secure communication with legacy 802.11b clients.
Chapter 2 Local Network Setup 2.3.4 Connecting Additional Wireless Clients Preconditions Security issues Registering clients E-DOC-CTC-20050401-0008 v1.0 Make sure that: The SpeedTouch™ is powered on and ready for service. The SpeedTouch™ has been configured as DHCP server (default). The wireless client adapters have been installed on all computers you want to connect to the WLAN.
Chapter 2 Local Network Setup 2.3.5 WDS Extending the Range of Your Wireless Network The SpeedTouch™ features Wireless Distribution System (WDS) functionality. This feature allows you to extend the range of your wireless network by introducing one or more WDS-enabled devices into your wireless network. The Wireless Distribution System (WDS) enables data packets to pass from one wireless access point to another, just as if the access points were ports on a wired Ethernet switch.
Chapter 2 Local Network Setup Configuring WDS To configure your WDS on the web pages: 1 Go to the SpeedTouch™ web pages. 2 In the menu select Home Network. 3 Click your WLAN. 4 On the top right, click Configure. If not already done, set a fixed channel and check whether the security settings (WEP encryption or no encryption) on your SpeedTouch™ are the same as on the repeater. 5 On the Wireless Access Point page, in the Pick a task... list, click Configure WDS. 6 Select WDS Enabled.
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Chapter 3 Internet Connectivity Dial-In Clients 3 Internet Connectivity Dial-In Clients Introduction Access methods For setting up initial Internet connectivity, using the Home Install Wizard on the Setup CD or the embedded Easy Setup, refer to the provided Installation and Setup Guide. Depending on the configuration of the SpeedTouch™ you may have: Direct access: As soon as the initial configuration has been done, immediate and uninterrupted WAN access is provided.
Chapter 3 Internet Connectivity Dial-In Clients Embedded PPP dial-in clients The SpeedTouch™’s embedded PPP dial-in client allows you to establish an Internet connection for computers residing on your local network, using only one computer of the network to control the client. If this computer runs: Broadband host PPPoE dial-in clients Any Operating System you can always use the SpeedTouch™ web pages. See “3.1 SpeedTouch™ Web Pages” on page 37 to proceed.
Chapter 3 Internet Connectivity Dial-In Clients 3.1 SpeedTouch™ Web Pages Introduction As the SpeedTouch™ web pages are controllable from any Operating System with an installed web browser, the method to establish PPP sessions described below you can use on any computer system. For more information on Internet connection setup, see the provided Installation and Setup Guide.
Chapter 3 Internet Connectivity Dial-In Clients Terminating an Internet session To close an active PPP connection: 1 Go to the SpeedTouch™ Home page. 2 Click Disconnect at the appropriate broadband connection. As a result the SpeedTouch™’s embedded PPP dial-in client will close the Internet connection. The Internet Link status will change to Disconnected and your PC is offline. 38 E-DOC-CTC-20050401-0008 v1.
Chapter 3 Internet Connectivity Dial-In Clients 3.2 IGD Control Agent Introduction MS Windows XP users can easily establish PPP sessions, thanks to MS Windows XP’s Internet Gateway Device (IGD) Discovery and Control Client that allows you to control the SpeedTouch™ directly from you PC. The IGD control client only allows to connect or to disconnect a fully configured connection.
Chapter 3 Internet Connectivity Dial-In Clients Internet connection status Terminating an Internet session As long as the SpeedTouch™’s embedded PPP dial-in client is connected, you are able to overview the connection status and some counters by double-clicking the Internet Connection icon in your PC’s Network Connections window: Proceed as follows: 1 In the Windows task bar, click Start. 2 Select (Settings >) Control Panel > (Network and Internet Connections >) Network Connections.
Chapter 3 Internet Connectivity Dial-In Clients 3.3 MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connection To be able to use the MS Windows XP BroadBand Connection, your SpeedTouch™ must be configured for either: Bridging, or PPPoE Relay Proceed as follows: 1 On the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Go to (Network and Internet Connections >) Network Connections.
Chapter 3 Internet Connectivity Dial-In Clients 8 Select whether the connection will be available to any user or only to yourself: 9 Fill in the Internet account information. This information should be provided by your service provider: 10 At the end of the configuration the following window appears: Click Finish to complete the configuration. The Connect YourISP window (see below) appears. 42 E-DOC-CTC-20050401-0008 v1.
Chapter 3 Internet Connectivity Dial-In Clients Starting a broadband Internet session Proceed as follows: 1 On the Start menu, point Connect To and click the name of the connection you’ve created, for example YourISP. If you are using the Classic Start menu click Start > Settings > Network (and Dial-up) connections > YourISP. E-DOC-CTC-20050401-0008 v1.0 2 The Connect YourISP window appears: 3 If requested, enter user name and password for your user account at the Service Provider.
Chapter 3 Internet Connectivity Dial-In Clients Terminating a broadband Internet session Proceed as follows: 1 On the Start menu, point Connect To and click the name of the connection you’ve created, for example YourISP. If you are using the Classic Start menu go to Start > Settings > Network (and Dial-up) connections > YourISP. 44 2 The YourISP Status window appears: 3 Click Disconnect. 4 The connection is released. As a result no Internet connectivity exists any more.
Chapter 3 Internet Connectivity Dial-In Clients 3.4 Mac OS X PPPoE Dial-in Client Prerequisites Configuring a broadband connection To be able to use the MS Windows XP BroadBand Connection, your SpeedTouch™ must be configured for either: Bridging, or PPPoE Relay Proceed as follows: 1 On the Apple menu, click System Preferences. 2 In the System Preferences window, click the Network icon. 3 The Network window appears.
Chapter 3 Internet Connectivity Dial-In Clients Starting a broadband Internet session Proceed as follows: 1 Click the Internet Connect dockling. If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect. 2 The following window appears: Make sure Built-in Ethernet is selected in the Configuration list.
Chapter 4 Voice over IP 4 Voice over IP What is Voice over IP The SpeedTouch™ VoIP solution Internet telephony or Voice over IP (VoIP) can be defined as the transport of telephone calls over your Internet connection. With your SpeedTouch™ you can make Internet and regular telephone calls using traditional analogue phones, connected to your SpeedTouch™. As VoIP signalling protocol your SpeedTouch™ uses the Session Initiation Protocol (SIP), defined in RFC 3261.
Chapter 4 Voice over IP 4.1 Telephony Setup Telephony installation The SpeedTouch™ is equipped to connect one or two analogue phones or faxes. Use a phone cable with RJ-11 connectors to: 1 Wire the SpeedTouch™ Phone port(s) to your phone(s) or fax. 2 Wire the SpeedTouch™ PSTN port to your telephone wall outlet or distributed filter depending on your Service Provider’s specific needs. This is only required if you still want to make phone calls using the regular telephone line.
Chapter 4 Voice over IP Enable the telephony service Proceed as follows: 1 Go to the SpeedTouch™ web pages. For more information, see “1.3.1 Access via the Web Interface” on page 11. Assign phone numbers 2 In the menu select Toolbox > Telephony. 3 On the top right, click Configure. 4 Select Service Enabled. 5 Click Apply. To configure your Internet SIP telephone numbers: 1 Go to the SpeedTouch™ web pages. 2 In the menu select Toolbox > Telephony. 3 On the top right, click Configure.
Chapter 4 Voice over IP Configure the telephony service To configure the SIP telephony service: 1 Go to the SpeedTouch™ web pages. 2 In the menu select Toolbox > Telephony. 3 On the top right, click Expert configure.
Chapter 4 Voice over IP Multiple identities You can assign up to three Internet telephone numbers or URIs to one or both phone ports or assign a common number to both phone ports. The phone numbers are provided by your provider. Proceed as follows: E-DOC-CTC-20050401-0008 v1.0 1 Go to the SpeedTouch™ web pages. 2 In the menu select Toolbox > Telephony. 3 On the top right, click Configure. 4 Under Pick a task... click Use multiple identities. 5 Click Add.
Chapter 4 Voice over IP Telephony statistics The telephony statistics page gives you: Call Statistics: an overview of the successful, unsuccessful, missed or total number of incoming or outgoing calls per phone. Call Log: with detailed statistics per call. To retrieve the statistics, proceed as follows: 1 Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). 2 In the menu select Toolbox > Telephony. 3 Under Pick a task... click View telephony statistics and logs.
Chapter 4 Voice over IP 4.2 Supplementary Telephony Services Supported telephony services Depending on your provider’s configuration, following services will be available: Service Description Call Hold Allows you to put a call on hold, to dial another number, and to switch between the active and held call whenever you want, or to terminate the active or held call. Call Waiting Allows you to you to answer or reject an incoming call while you are in a conversation.
Chapter 4 Voice over IP Activating/Deactivating the services Before to be able to use one of the provisioned telephony services, the service has to be activated. This might have been done during the initial setup of your SpeedTouch™. Otherwise, you can activate or deactivate a particular telephony service: (De)activating services on the web pages on the SpeedTouch™ web pages: see “ (De)activating services on the web pages”.
Chapter 4 Voice over IP Using the services on the phone In following table the procedures are shown of how to use a telephony service. The commands are depending on your provider’s configuration, so might be different from the ones described here. For more information, see your provider’s documentation. Make sure your phone is off hook while dialing the commands. If your phone hasn’t got an R or another hook flash button, put down the hook for 1/2 second and then dial the command number.
Chapter 4 Voice over IP To use the service: Proceed as follows: Conference Call (3 Party) To set up a conference call: 1 Call person A. 2 Dial R, 2. Person A is put on hold. 3 Wait for the dial tone. 4 Dial the number of person B. 5 Person B picks up the phone. 6 Dial R, 3. Once the conference call has been established, you can: Command overview 56 1 Dial R, 2 to put the 2 calls on hold. 2 Dial R, 3 to retrieve the 2 held calls.
Chapter 5 SpeedTouch™ Web Interface 5 SpeedTouch™ Web Interface Introduction The SpeedTouch™ comes with embedded HTML pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your web browser form any PC connected to the SpeedTouch™. See “1.3.1 Access via the Web Interface” on page 11 to access the pages. SpeedTouch™ documentation E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.1 Navigation Navigation components The SpeedTouch™ web interface consists of following components: Menu Language Bar Navigation Bar Notification Area Tasks Navigation bar Notification area Language bar Menu Tasks 58 E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.1.1 Menu Menu items Collapsing and expanding the menu E-DOC-CTC-20050401-0008 v1.0 The menu is located on the left side of the page and consists of the following menu items: SpeedTouch: Provides basic information on the SpeedTouch™. Broadband Connection: Allows you to view/configure your broadband connections. Toolbox: Allows you to assign games or applications to a device and secure your Internet connection.
Chapter 5 SpeedTouch™ Web Interface 5.1.2 Language Bar Language bar The language bar is located under the SpeedTouch™ logo and allows you to change the language of the SpeedTouch™ web interface. ! 60 The language bar will only be shown if more than one language is available. E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.1.3 Navigation Bar Navigation bar Display level E-DOC-CTC-20050401-0008 v1.0 The navigation bar is located on the top of the page and allows you to: View the current user name. Click this name to change your password or switch to another user. View the current position on the SpeedTouch™ web interface. Get context related Help information.
Chapter 5 SpeedTouch™ Web Interface 5.1.4 Notification Area Notification area The notification area is located under the Navigation Bar and is used to display: Error messages indicated by a red traffic light. Warnings indicated by an orange traffic light. Information indicated by a green traffic light. If none of these events occur, the notification area will not be shown. 62 E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.1.5 Tasks Tasks E-DOC-CTC-20050401-0008 v1.0 To allow a swift configuration of your SpeedTouch™, some pages may offer you a number of related tasks. These tasks will guide you to the page where you can perform the selected task.
Chapter 5 SpeedTouch™ Web Interface 5.2 Home SpeedTouch™ home page 64 The SpeedTouch™ home page gives you a short overview of all the configurable aspects of the SpeedTouch™: SpeedTouch Broadband Connection Toolbox Home Network E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3 SpeedTouch The SpeedTouch menu The SpeedTouch page E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3.1 Information Information 66 The Information page summarizes important information on your SpeedTouch™. You may need this information when you contact your helpdesk. E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3.2 SpeedTouch™ Easy Setup Easy Setup Wizard This wizard helps you configure your SpeedTouch™ Internet connection. To configure the SpeedTouch™ using the SpeedTouch™ Easy Setup wizard: E-DOC-CTC-20050401-0008 v1.0 1 On the left menu, click SpeedTouch. 2 In the Pick a task... list, click Set up. 3 The Easy Setup wizard will now guide you through the configuration of your SpeedTouch™.
Chapter 5 SpeedTouch™ Web Interface 5.3.3 Restart Accessing the Restart page Restarting your SpeedTouch™ 68 Proceed as follows: 1 On the left menu, click SpeedTouch. 2 In the Pick a task... list, click Restart. Proceed as follows: 1 Click Yes, restart my SpeedTouch. 2 The SpeedTouch™ restarts. 3 The SpeedTouch™ returns to the Home page. E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3.4 Configuration Overview Details Configure The Overview page displays the current configuration of your SpeedTouch™. The Details page displays more detailed information on the current configuration of your SpeedTouch™. The Configure page allows you to change the current configuration. If you want to: Reconfigure your SpeedTouch™: Click Configuration Wizard under Service Configuration. For more information, see “5.3.2 SpeedTouch™ Easy Setup” on page 67.
Chapter 5 SpeedTouch™ Web Interface 5.3.5 Backup & Restore Introduction Accessing the Backup & Restore page Saving your current configuration Restoring a previously saved configuration 70 This page allows you to: Save your current configuration. Restore a previously saved configuration. Proceed as follows: 1 On the SpeedTouch menu, click Configuration. 2 Click Configure. 3 In the Pick a task... list, click Save or Restore Configuration.
Chapter 5 SpeedTouch™ Web Interface 5.3.6 Reset to Factory Defaults Introduction Accessing the Reset to Factory Defaults page Resetting the SpeedTouch™ to factory defaults E-DOC-CTC-20050401-0008 v1.0 This page allows you to reset the SpeedTouch™ to return to the initial configuration of your SpeedTouch™. All your changes will be deleted. Proceed as follows: 1 On the left menu, click SpeedTouch. 2 In the Pick a task... list, click Return to Factory Default Settings.
Chapter 5 SpeedTouch™ Web Interface 5.3.7 Event Logs Event Logging The Event Logs page summarizes the latest events recorded on your SpeedTouch™. Recorded Events table The Recorded Events table gives you an overview of the latest event logs that have been recorded since power on. The first column of the table indicates the importance of the event log Indicator Description Informational Warning Error The Category list allows you to filter the events shown in the Recorded Events table.
Chapter 5 SpeedTouch™ Web Interface 5.3.8 Update Updating the SpeedTouch™ system software E-DOC-CTC-20050401-0008 v1.0 The Update page allows you to: View System Information. View information on the current System Firmware. Update your SpeedTouch™ from a remote server. Use this option if you want to have yourSpeedTouch™ check on the internet for new firmware and update if it found one. Update from a PC. Use this option if you want to install on your SpeedTouch™ that is located on the PC.
Chapter 5 SpeedTouch™ Web Interface 5.4 Broadband Connection The Broadband Connection menu The Broadband Connection page The Broadband Connection menu consists of following menu items: DSL Connection Internet Services The Broadband Connection page gives you a short status overview of the connections configured on the SpeedTouch™. Click View more to see more information on the selected broadband connection.
Chapter 5 SpeedTouch™ Web Interface 5.4.1 Connectivity Check Introduction Accessing the Connectivity Check page Checking you Internet Connectivity Analysing the test results E-DOC-CTC-20050401-0008 v1.0 This page enables you to perform a connectivity check on an Internet service of your SpeedTouch™. Proceed as follows: 1 On the left menu, click Broadband Connection. 2 In the Pick a task... list, click Check connectivity to the Internet.
Chapter 5 SpeedTouch™ Web Interface 5.4.2 DSL Connection Overview Details 76 Click Overview to view brief information on your DSL connection. Click Details to view a more detailed information on your DSL connection. E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.4.3 Internet Services Internet Services information The Internet Services page displays information on your Internet Connection(s). If you configured a dial-up connection you are able to establish/terminate the connection by clicking Connect/Disconnect. To view more detailed information on a specific connection, click the View more... link of the corresponding connection. E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.4.4 Internet Service Settings Accessing the Internet Service Settings page Overview Proceed as follows: 1 On the Broadband Connection menu click Internet Services. 2 Click the View more link of the internet service you want to view. The Overview page gives you basic information on the selected Internet Service. If you configured a connection you are able to establish/terminate the connection by clicking Connect/Disconnect.
Chapter 5 SpeedTouch™ Web Interface 5.5 Toolbox The Toolbox menu The Toolbox page E-DOC-CTC-20050401-0008 v1.0 The Toolbox menu consists of following menu items: Remote Assistance: Allows you to make your SpeedTouch™ accessible for remote support. Telephony: Allows you to configure your Voice over IP (VoIP) network. Game & Application Sharing: Allows you to share services and games that you run in your private network towards the internet.
Chapter 5 SpeedTouch™ Web Interface 5.5.1 Remote Assistance Enabling Remote Assistance This page allows you to make your SpeedTouch™ accessible for remote support. You must be connected to the Internet to be able to enable remote assistance. ! To use remote assistance: 1 If needed, type a password in the Password box. 2 Click Enable Remote Assistance.
Chapter 5 SpeedTouch™ Web Interface 5.5.2 Telephony Introduction The SpeedTouch™ is equipped with: Two Phone ports allowing you to connect up to two phones for making phone calls over the Internet. One PSTN port allowing you to make phone calls over the Public Switched Telephone Network (PSTN) network. For more information on how to set up you Voice over IP (VoIP) network, consult the User’s Guide on the SpeedTouch™ Setup CD.
Chapter 5 SpeedTouch™ Web Interface Configure Expert Configure Telephony services table This page allows you to: Disable/enable the telephone service. Configure your VoIP settings: SIP Uniform Resource Identifier (URI) Username and password: The username and password are used when authentication is requested by another SIP entity such as a Proxy or Registrar. Port: The voice port that will be associated with this account.
Chapter 5 SpeedTouch™ Web Interface Calling Line Identification Presentation: Allows you to see the phone number of the person who is calling you on your phone display and in the statistics. Calling Line Identification Restriction: Allows you to hide your phone number when making phone calls. Forced FXO: Allows you to force the SpeedTouch™ to make the phone call over the PSTN. Code: Displays the code assigned to this service.
Chapter 5 SpeedTouch™ Web Interface 5.5.3 Telephony Statistics On this page Call Statistics This page allows you to view: Call Statistics Call Log The Call Statistics page allows you to view the number of: Successful incoming calls Missed incoming calls Successful outgoing calls Failed outgoing calls for the two phones separately or combined. Call Log The Call Log page allows you to view a list of the telephone calls handled by the SpeedTouch™.
Chapter 5 SpeedTouch™ Web Interface 5.5.4 Game & Application Sharing Overview Configure The Overview page summarizes the games and applications on a particular host on your network, for which the SpeedTouch™ accepts connections coming from the Internet. The Configuration page allows you to: Select Use UPnP to enable UPnP on the SpeedTouch™. Universal Plug and Play is an architecture for transparent peer-to-peer connectivity of PCs, intelligent appliances, and (wireless) devices.
Chapter 5 SpeedTouch™ Web Interface 5.5.5 Defined Games & Applications Accessing the Defined Games & Applications page Proceed as follows: The Defined Games & Applications page This page gives you an overview of the games and applications defined on your SpeedTouch™. Each game or application can be assigned to a device on your local network. 1 In the Toolbox menu, click Game & Application Sharing. 2 In the Pick a task... list, click Modify a game or application.
Chapter 5 SpeedTouch™ Web Interface 5.5.6 Game or Application Definition Accessing the Game or Application Definition page Overview Proceed as follows: 1 In the Toolbox menu, click Game & Application Sharing. 2 In the Pick a task... list, click Modify a game or application. 3 Click the name of the game or application you want to view/change. This page gives you an overview of the port mappings used to allow this service or game to be initiated from the Internet.
Chapter 5 SpeedTouch™ Web Interface 5.5.7 New Game or Application Accessing the Game or Application Definition Creating a new game or application 88 Proceed as follows: 1 On the Applications page, click Game & Application Sharing. 2 In the Pick a task... list, click Create a new game or application. Proceed as follows: 1 Type the name of the game or application in the Name box.
Chapter 5 SpeedTouch™ Web Interface 5.5.8 Parental Control Parental Control The SpeedTouch™ allows you to block/allow particular web sites: Based on the web site’s URL. As within a web site lots of references can be made to other URLs, it is recommended to use this feature in combination with content based filtering. Based on the web site’s content. Redirect a web site to another web site.
Chapter 5 SpeedTouch™ Web Interface Deny access to a specific web site Use this feature if: Allow is selected under Action for Unknown Sites. Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule. For example: you are allowing “provider.com” but you want to deny access to “mail.provider.com”. A content category/group is allowed by Content Based Filtering and you want to make an exception.
Chapter 5 SpeedTouch™ Web Interface Redirecting all web sites Configure content based filtering settings Proceed as follows: 1 Type “*” in the Web Site box. 2 Click Redirect in the Action list. 3 Type the URL of the web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 4 Click Add. 5 Type the URL of the web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Web Site box. 6 Click Allow in the Action list.
Chapter 5 SpeedTouch™ Web Interface 5.5.9 Web Filtering Activation Accessing this page Web Filtering Activation page Standard license activation 92 Proceed as follows: 1 On the Toolbox menu, click Web Site Filtering. 2 In the Pick a task... list, click Activate Web filtering License. This page allows you to: Activate a Web Filtering evaluation license. Activate a free 30-days Web Filtering evaluation license. Proceed as follows: 1 Click Standard.
Chapter 5 SpeedTouch™ Web Interface 5.5.10 Content Level Accessing this page Overview Proceed as follows: 1 On the Toolbox menu, click Web Site Filtering. 2 Click Configure. 3 Click the Edit link of the content level you want to edit. This page gives you an overview of the different categories and their rules. Following icons indicate whether the content type is allowed or not: Icon Description The category/group is allowed The category/group is not allowed. The group is partly allowed.
Chapter 5 SpeedTouch™ Web Interface 5.5.11 New Content Level Introduction Procedure This page allows you to create a new content level. To access this page: 1 On the Toolbox menu, click Web Site Filtering. 2 In the upper right corner, click Configure. 3 Under Pick a task..., click Create a new content level.
Chapter 5 SpeedTouch™ Web Interface Content level activation E-DOC-CTC-20050401-0008 v1.0 To activate your new content level: 1 On the Toolbox menu, click Web Site Filtering. 2 In the upper right corner, click Configure. 3 In the Content Level list, select your new content level. 4 The new content level is now active.
Chapter 5 SpeedTouch™ Web Interface 5.5.12 Firewall Overview Configure The Overview page summarizes the overall security policy configured on your SpeedTouch™. The Configure page allows you to select the security level of the SpeedTouch™. Select one of following security levels: 96 Block All: to protect your network from all attempts of incoming (from untrusted site) connection requests and to perform checks on outgoing (from trusted site) connections.
Chapter 5 SpeedTouch™ Web Interface 5.5.13 Intrusion Detection Intrusion Detection Your SpeedTouch™ is protecting your network against malicious intrusions. This page shows you the intrusions you are protected against. The Protected Intrusions table shows the number of times the SpeedTouch™ actively protected your network against each intrusion since last statistics reset. E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.5.14 Dynamic DNS What is Dynamic DNS Overview Configure The Dynamic DNS service allows you to assign a dynamic DNS host name (e.g. john.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. Click Overview to view the different Dynamic DNS clients with their name, hostnames, interface and IP address.
Chapter 5 SpeedTouch™ Web Interface 5.5.15 User Management Overview The Overview page gives you an overview of the currently configured users and their privileges. Clicking the name of a user allows you to edit his user account. Configure E-DOC-CTC-20050401-0008 v1.0 The Configure page allows you to: Click Add to create a new user account. Click Delete to remove a user. Click Edit to change a user account.
Chapter 5 SpeedTouch™ Web Interface 5.5.16 Edit User Accessing the User Edit page Editing a user account Proceed as follows: 1 On the Toolbox menu, click User Management. 2 Under Local User Data, click on the name of the user you want to edit. The Edit User page allows you to: Click Reset Password to reset the password of the selected user to the user name. So, if you reset the password of John his password will be “John”. Change the administration privileges of the selected user.
Chapter 5 SpeedTouch™ Web Interface 5.5.17 Change Default User Changing the default user This page allows you to change the default user. If users browse to the SpeedTouch™ web pages, they will be automatically logged in under this account. ! E-DOC-CTC-20050401-0008 v1.0 To allow users to automatically log on under this account, this default user account must be configured with a blank password.
Chapter 5 SpeedTouch™ Web Interface 5.5.18 Add User Adding users This page allows you to add a new user. Under User definition you can configure: The name of the new user. The password of the new user will be equal to the user name; for example if the user name is John Doe, the password will be John Doe. Also when resetting a user, the password will be changed into the user name.
Chapter 5 SpeedTouch™ Web Interface 5.6 Home Network Home Network Menu The Home Network page Viewing (wireless) client information Viewing VoIP information E-DOC-CTC-20050401-0008 v1.0 This menu consists of following items: Devices Allows you the view/configure the devices detected on your local network. Interfaces Allows you to view/configure the interfaces that are available on the SpeedTouch™. The Home Network gives you an overview of your SpeedTouch™ network.
Chapter 5 SpeedTouch™ Web Interface 5.6.1 Devices Overview Configure The Overview page gives you an overview of the devices that are currently connected to the SpeedTouch™ network. Click on a device name to get more information on a specific device. The Configure page gives you an overview of the devices that are currently connected to the SpeedTouch™ network. To: Get more information on a specific device, click on the name of the device. See “5.6.2 Device Settings” on page 105 for more information.
Chapter 5 SpeedTouch™ Web Interface 5.6.2 Device Settings Accessing the device settings page Overview Proceed as follows: 1 On the Home Network menu, click Devices. 2 In the Detected Device(s), click the name of the device you want to view. The Overview page displays following information: Configure E-DOC-CTC-20050401-0008 v1.0 Information allows you to view: Status shows whether the device is currently connected to the SpeedTouch™ network. Type shows the device type.
Chapter 5 SpeedTouch™ Web Interface 5.6.3 Assign Public IP Introduction This page allows you to assign the public IP address of your Internet Connection(s) to a specific device on your local network. You might want to do this if: You do not want to use the Network Address Translation engine of your SpeedTouch™. This device is running server applications (web server,...) and you want it to be accessible from the Internet.
Chapter 5 SpeedTouch™ Web Interface 5.6.4 Wireless Device Settings Availability Accessing the wireless device settings page Overview This page is only available on the SpeedTouch™716v5 WL. Proceed as follows: 1 On the Home Network menu, click Devices. 2 In the Detected Device(s), click the name of the wireless device you want to view. The Overview page displays following information: Configure E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.6.5 Access Point Settings Availability Accessing the Access Point settings This page is only available on the SpeedTouch™716v5 WL. Proceed as follows: 1 On the left menu, click Home Network. 2 Under Wireless, click the name of the Access Point you want to view or configure. The Access Points names are of the following format: “WLAN: “ + Network Name, for example “WLAN: SpeedTouch123456”.
Chapter 5 SpeedTouch™ Web Interface Under Security following fields are available: Broadcast Network Name: By default the SpeedTouch™ broadcasts its network name, allowing you to easily recognise your wireless network in the list of available networks. Once you have configured your wireless clients, it is recommended to disable this feature by clearing this check box. Allow New Devices: Allows you to change the access control used by the SpeedTouch™.
Chapter 5 SpeedTouch™ Web Interface WPA-PSK The SpeedTouch™ supports WPA-PSK which has 3 improvements regarding to WEP: Authentication via a 4-way handshake to check whether the Pre-Shared Keys (PSKs) are the same. Stronger encryption types: Temporal Key Integrity Protocol (TKIP) (default): Instead of using a fixed WEP key, TKIP uses in pairs temporary session keys which are derived from the PSK during the 4-way handshake. For each packet it uses a different key.
Chapter 5 SpeedTouch™ Web Interface 5.6.6 Configuring WDS Availability What is WDS This page is only available on the SpeedTouch™716v5 WL. The Wireless Distribution System (WDS) allows you to extend the range of your wireless network by introducing one or more WDS-enabled devices into your wireless network. ! Accessing the WDS page You can only establish WDS links with WDS enabled devices. To access the WDS pages on the SpeedTouch™: 1 On the left menu, click Home Network.
Chapter 5 SpeedTouch™ Web Interface 5.6.7 Interfaces Interfaces overview 112 This page gives you an overview of the interfaces used on your SpeedTouch™. If you want to know more on the network settings of a specific interface, click the name of the interface you want to view. E-DOC-CTC-20050401-0008 v1.
Chapter 5 SpeedTouch™ Web Interface 5.6.8 Interface Settings Overview Configure The Overview page gives you an overview of the current interface settings. The Configure page allows you to: Change the IP address settings of the SpeedTouch™. Change the DHCP IP address pool settings. Before changing the DHCP pools, make sure that at least one IP address of the SpeedTouch™ uses the same subnet as the IP addresses in the DHCP pools.
Chapter 5 SpeedTouch™ Web Interface 5.6.9 DHCP Pool DHCP Pool Accessing the DHCP Pool page This page allows you to create/change a DHCP pool. Proceed as follows: 1 On the Home Network menu, click Interfaces. 2 Click on the name of the interface of which you want to change the DHCP pool settings. 3 Click Configure. 4 Under DHCP Pools click: Add if you want to add a new DCHP pool. Edit if you want to edit an existing DHCP pool. Delete if you want to delete an existing DHCP pool.
Chapter 5 SpeedTouch™ Web Interface The DHCP Pool page Following settings are available for configuration: Interface: The SpeedTouch™ interface for which the DHCP pool applies. Start Address: The start IP address of the DHCP server’s address pool. End Address: The end IP address of the DHCP server’s address pool. Both the start and end IP address define the IP address range used by the DHCP server to assign leases. Subnet Mask: The subnet mask of the DHCP server’s address pool.
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Chapter 6 Software Upgrade 6 Software Upgrade Introduction System software upgrades availability System software packages and security This chapter describes how to upgrade the SpeedTouch™ system software or firmware. For the availability of new system software version packages you can: Click the SpeedTouch Maintenance link, available on the Setup CD menu. Check for SpeedTouch™ upgrades at http://www.speedtouch.com/upgrade.
Chapter 6 Software Upgrade 6.1 Upgrade Wizard on Setup CD Introduction The procedures described in this section are valid only in case: You run an MS Windows Operating System or Mac OS X. Your SpeedTouch™ and computer are properly connected through Ethernet or USB. ! It is NOT possible to upgrade your SpeedTouch™ over a wireless connection. During the upgrade procedure in most cases configuration settings are backed up by the wizard and restored after uploading the system software.
Chapter 6 Software Upgrade Upgrade procedure 1 In the Welcome to the SpeedTouch Upgrade Wizard window, click Next. 2 The SpeedTouch™ Software License Agreement window appears. You must accept before continuing. Click Yes to accept. If you accepted this License Agreement in a previous upgrade, this window will not be shown. 3 The SpeedTouch™ Upgrade Wizard will search for the SpeedTouch™ on the network. A progress bar is displayed.
Chapter 6 Software Upgrade The following window shows the system software version currently active on the SpeedTouch™ as well as one or more system software versions available on the CD: 6 For more information on a found software version, click Firmware Details. Select the appropriate system software version and click Next. If your Service Provider has included a separate disk with dedicated upgrade system software, click Have Disk to navigate to the location of the appropriate file.
Chapter 7 Troubleshooting 7 Troubleshooting Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your SpeedTouch™. If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider. For Internet connection troubleshooting, refer to the provided Installation and Setup Guide. E-DOC-CTC-20050401-0008 v1.
Chapter 7 Troubleshooting 7.1 General SpeedTouch™ Troubleshooting SpeedTouch™ does not work SpeedTouch™ unreachable If none of the LEDs light up, make sure that: The SpeedTouch™ is plugged into a power socket outlet. You are using the correct power supply for your SpeedTouch™ device, that is 18V AC. The power on the SpeedTouch™ is turned on via the push button on the back panel.
Chapter 7 Troubleshooting 7.1.1 Wired Ethernet Troubleshooting LAN LED does not light up E-DOC-CTC-20050401-0008 v1.0 Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.
Chapter 7 Troubleshooting 7.1.2 Wireless Ethernet Troubleshooting Not able to connect wireless clients No wireless connectivity Poor wireless connectivity or reach 124 Check following: In case registration is enabled, you must search for wireless devices via the embedded web pages. Make sure the SpeedTouch™ Association Control List is not locked. You can check this on the web pages. On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.
Chapter 7 Troubleshooting 7.1.3 Upgrade Troubleshooting Introduction Upgrade via Setup CD While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you might encounter one of following problems. If the Upgrade Wizard in step 4, as described in “ Upgrade procedure” on page 119, does not find any SpeedTouch™ on the network, an error window will appear, stating your SpeedTouch™ has not been found. In this case check that: The SpeedTouch™ is turned on and fully initialised.
Chapter 7 Troubleshooting 7.2 UPnP™ on Windows XP Systems SpeedTouch™ not detected by UPnP™ or IGD Control Client Adding UPnP™ Check on following: Make sure the UPnP™ and Internet Gateway Device Control Client Networking components are added to your MS Windows XP system. Your computer doesn’t support UPnP™ if you run an operating system other than MS Windows XP and MS Windows Millennium. Make sure that UPnP™ is not disabled in the SpeedTouch™ web page; see “5.5.
Chapter 7 Troubleshooting Adding IGD Discovery and Control Your MS Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the SpeedTouch™ on your local network. Therefore it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows: 1 On the Windows task bar, click Start. 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components.
Chapter 7 Troubleshooting 7.3 Voice over IP Troubleshooting Introduction Calling over VoIP If you’re not able to establish a phone call via your SpeedTouch™, try the suggestions below. In case of problems when calling via VoIP, check following: Your telephone is correctly connected to the SpeedTouch™. Your telephone is working on the PSTN network: Connect your phone directly to PSTN. Try to make a phone call. Your phone number, user name, and password is configured correctly.
Chapter 7 Troubleshooting 7.4 Reset to Factory Defaults Resetting your SpeedTouch™ You might consider a reset to factory defaults as described below. ! Be aware that a reset to factory defaults will revoke all configurational changes you made to the SpeedTouch™. You can choose between: Hardware reset Software reset A reset to factory default settings deletes the configuration profile settings. Therefore, after the reset, a reconfiguration of your SpeedTouch™ will be needed.
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© THOMSON 2005. All rights reserved. E-DOC-CTC-20050401-0008 v1.0 Need more help? Additional help is available online at www.speedtouch.
