SpeedTouch™706 (WL) Residential ADSL Gateway with VoIP (SIP) User’s Guide P o w Et e r he US rn B e t W L A DS N L In te rn V o ic e t e
SpeedTouch™ 706 (WL) User’s Guide SIP
Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents Contents About this User’s Guide .............................................. 1 E-DOC-CTC-20051017-0148 v1.0 1 Getting to know your SpeedTouch™ ......................... 3 1.1 SpeedTouch™ LED Behaviour ........................................................ 4 1.2 Accessing your SpeedTouch™ ....................................................... 6 1.2.1 Access via the Web Interface .......................................................................................... 7 1.2.
Contents ii 4 Voice over IP................................................................ 37 4.1 Telephony Setup .......................................................................... 38 4.2 Supplementary Telephony Services ............................................. 43 5 SpeedTouch™ Web Interface .................................... 47 5.1 Navigation.................................................................................... 48 5.1.1 Menu .......................................
Contents 5.5 Toolbox ........................................................................................ 68 5.5.1 Remote Assistance ........................................................................................................ 69 5.5.2 Address Book ................................................................................................................. 70 5.5.3 Telephony............................................................................................................
Contents iv 6 Troubleshooting........................................................ 115 6.1 General SpeedTouch™ Troubleshooting .................................... 116 6.1.1 Wired Ethernet Troubleshooting ................................................................................ 117 6.1.2 Wireless Ethernet Troubleshooting............................................................................ 118 6.2 UPnP™ on Windows XP Systems............................................... 119 6.
About this User’s Guide About this User’s Guide Used symbols The following symbols are used in this User’s Guide: A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action. ! A caution warns you about potential problems or specific precautions that need to be taken. Terminology Generally, the SpeedTouch™706(i) and the SpeedTouch™ 706(i) WL will be referred to as SpeedTouch™ in this User’s Guide.
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Chapter 1 Getting to know your SpeedTouch™ 1 Getting to know your SpeedTouch™ Introduction Installation Configuration Before you begin E-DOC-CTC-20051017-0148 v1.0 With the SpeedTouch™706 (WL) (Wireless) Residential DSL Gateway with Voice over IP (VoiP) you can build a secure home or small office network, seamlessly connecting wired and wireless devices, surf the Internet at high speed, make and receive phone calls over the Internet or over the traditional phone line - all combined in one device.
Chapter 1 Getting to know your SpeedTouch™ 1.1 SpeedTouch™ LED Behaviour Front panel LEDs The SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating the state of the device during normal operation. Po w er Et he US rn B W et LA N DS In te L rn Vo i et ce The following table shows the meaning of the different LEDs.
Chapter 1 Getting to know your SpeedTouch™ Indicator Description Name Colour State WLAN Green Blinking Wireless activity, WPA encryption Solid on No wireless activity, WPA encryption Blinking Wireless activity, WEP encryption Solid on No wireless activity, WEP encryption Blinking Wireless activity, no security Solid on No wireless activity, no security Toggling Wireless client registration phase Amber Red Red/ green Off DSL Green WLAN disabled Blinking Pending DSL line synchronisa
Chapter 1 Getting to know your SpeedTouch™ 1.2 Accessing your SpeedTouch™ Access methods 6 Your SpeedTouch™ is accessible in one of the following ways: Access Method Can be used to Web browser Configure your SpeedTouch™ via HTTP or HTTPS. For more information, see “1.2.1 Access via the Web Interface” on page 7. Command Line Interface (CLI) Fine-tune your SpeedTouch™ configuration. For more information, see “1.2.2 Access via CLI” on page 8.
Chapter 1 Getting to know your SpeedTouch™ 1.2.1 Access via the Web Interface To access the SpeedTouch™ via the Web interface Proceed as follows: 1 Open a Web browser. 2 In the address bar, type your SpeedTouch™’s IP address or DNS host name (http://speedtouch.lan or 192.168.1.254 by default) You can access the pages via HTTP or HTTPS. For remote assistance the secure version HTTPS is used in combination with certificates.
Chapter 1 Getting to know your SpeedTouch™ 1.2.2 Access via CLI To access the SpeedTouch™ via the Command Line Interface (CLI) You can access the Command Line Interface (CLI) via: A Telnet session This requires a TCP/IP connection between the host from which the Telnet session is opened and the SpeedTouch™. Your SpeedTouch™ and the connected computer must have an IP address in the same subnet. Quote site commands (over FTP) For more information, see “ Quote site command” on page 12.
Chapter 1 Getting to know your SpeedTouch™ To start a Telnet session Proceed as follows: 1 Open a telnet application. You can use the Command Prompt window. In Microsoft Windows XP for instance: 2 1 On the Windows taskbar, click Start. 2 Select (All) Programs > Accessories > Command Prompt. Connect to your SpeedTouch™. In the Command Prompt window: At the prompt, type telnet followed by the IP address of your SpeedTouch™ (192.168.1.254 by default).
Chapter 1 Getting to know your SpeedTouch™ 1.2.3 Access via FTP To access the SpeedTouch™ via the File Transfer Protocol (FTP) File system To open an FTP session You can access the file system of the SpeedTouch™ via the File Transfer Protocol (FTP), in order to: Restore or back up configuration files, templates or language packs. Upgrade your configuration.
Chapter 1 Getting to know your SpeedTouch™ File system access rights Common FTP commands In the different directories you have the following rights: Directory Access rights root NO read/write dl read/write Depending on the access rights you have in a directory, you can use one of the following commands: Use the command ... to ... cd access another directory than the one currently open. Example: ftp>cd dl. dir list the directory files. Example: ftp>dir.
Chapter 1 Getting to know your SpeedTouch™ FTP file transfer To allow correct file transfers, set the transfer mode to “binary”: at the ftp prompt, type bin and press ENTER. Turn on the hashing option to see the progression of the file transfer: At the ftp prompt, type hash and press ENTER. Example. /home/doejohn{1}$ftp 192.168.1.254 Connected to 192.168.1.254 220 Inactivity timer = 120 seconds. Use 'site idle ' to change. Name (192.168.1.
Chapter 1 Getting to know your SpeedTouch™ 1.2.4 Remote Assistance To access the SpeedTouch™ remotely To enable remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. In this way, you can allow your help desk to access your SpeedTouch™ remotely. Proceed as follows: 1 Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web Interface” on page 7. 2 In the menu, select Toolbox > Remote Assistance. 3 Click Enable Remote Assistance.
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Chapter 2 Local Network Setup 2 Local Network Setup Introduction Device settings E-DOC-CTC-20051017-0148 v1.0 The SpeedTouch™ offers you the following local networking solutions: Wired Ethernet USB (v1.1) Wireless Ethernet on the SpeedTouch™706 WL Once you have connected a device, you can personalise its settings. For more information, see “ Configure” on page 102.
Chapter 2 Local Network Setup 2.1 Wired Ethernet Local network The Ethernet ports on the back panel allow you to connect the SpeedTouch™ to an existing 10 or 100Base-T Ethernet network or one (or more) computer(s) with an installed Ethernet card. Using the SpeedTouch™ Ethernet switch, you can create a local Ethernet network of up to two devices, without needing extra networking devices. In the SpeedTouch™ package, a yellow full-wired straight-through RJ-45/ RJ-45 Ethernet cable is included.
Chapter 2 Local Network Setup 2.2 USB Supported operating systems USB connectivity on the SpeedTouch™ is supported for the following operating systems: Microsoft Operating Systems: Microsoft Windows 98SE Microsoft Windows Millennium Microsoft Windows 2000 Microsoft Windows XP You may need the Microsoft Windows installation CD-ROM during installation. The installation procedures might be slightly different depending on the Microsoft Windows operating system you are using.
Chapter 2 Local Network Setup To install Windows USB drivers The first time you connect the SpeedTouch™ to your computer through the USB port, you will be prompted for a USB driver as soon as you plug the USB cable into the computer. You can find the required USB driver software on the Setup CD. The installation is Plug and Play, meaning that installation requires almost no effort.
Chapter 2 Local Network Setup To verify USB connectivity in Windows To install Mac USB drivers The SpeedTouch™ USB connection is represented as a local network interface. You can easily check this interface by opening the Network Connections window from Windows’ Control Panel. You can find the required USB driver software on the Setup CD. The installation is Plug and Play, meaning that installation requires almost no effort.
Chapter 2 Local Network Setup 2.3 Wireless Ethernet Introduction The SpeedTouch™706 WL Wi-Fi® certified IEEE 802.11g compliant wireless access point allows multiple computers to connect wirelessly to your local network over the SpeedTouch™ Wireless LAN environment. The SpeedTouch™ is backward compatible with IEEE 802.11b, which means 802.11b and 802.11g devices can coexist in the same wireless network.
Chapter 2 Local Network Setup 2.3.1 Wireless Basics 802.11b/g 802.11b is an IEEE standard, operating at 2,4 GHz at a speed of up to 11 Mb/s. 802.11g, a newer IEEE standard also operating at 2,4 GHz, gives you up to 54 Mb/s speed, more security and better performance. Wireless Fidelity The Wi-Fi certification ensures that your SpeedTouch™ will interoperate with any Wi-Fi certified 802.11g and 802.11b compliant wireless device.
Chapter 2 Local Network Setup Antennas Direct the external antenna to allow optimization of the wireless link. If for example the antenna is erect, wireless links in the horizontal plane are favoured. Please note that the antenna characteristics are influenced by the environment, that is by reflections of the radio signal against walls or ceilings.
Chapter 2 Local Network Setup 2.3.2 Connecting Wireless Clients for the First Time Wireless default settings After every Reset-to-Defaults, the SpeedTouch™ wireless access point configuration is returned to its initial default settings. These default settings are: Security level is low (security disabled) for an easy first use, meaning the data will not be encrypted. Wireless security settings are described in “2.3.3 Wireless Security” on page 25.
Chapter 2 Local Network Setup First-time association example The example below shows how the SpeedTouch™ wireless network is presented towards a Windows XP Service Pack 2 system. Proceed as follows to associate your wireless client to the SpeedTouch™: 1 Click the network icon in the notification area: The Wireless Network Connection window appears: 2 In the Choose a wireless network list, select the SpeedTouch™ wireless network and click Connect.
Chapter 2 Local Network Setup 2.3.3 Wireless Security Introduction Since the SpeedTouch™ wireless environment is a radio environment, precautions must be taken to ensure that your wireless network is safe from malicious intruders.
Chapter 2 Local Network Setup Access Control List (ACL) The SpeedTouch™ features a managed Access Control List (ACL) and a physical registration mechanism in the form of the Association / Registration button on the front panel of your SpeedTouch™. On the Wireless Access Point page, you have the following options for the ACL: New stations are Allowed (automatically): All new stations can access the SpeedTouch™. Allowed (via registration): Only allowed stations in the ACL have access.
Chapter 2 Local Network Setup 2.3.4 Connecting Additional Wireless Clients Preconditions Security issues Make sure that: The SpeedTouch™ is turned on and ready for service. The SpeedTouch™ has been configured as DHCP server (default). The wireless client adapters have been installed on all the computers you want to connect to the WLAN.
Chapter 2 Local Network Setup Registering clients via the association button Proceed as follows to register new wireless network clients via the association button: 1 Push the Association button on the SpeedTouch™front panel for at least two seconds. The WLAN LED toggles between green and red. The ACL will be unlocked for a time frame of one minute.
Chapter 2 Local Network Setup 2.3.5 Extending the Range of Your Wirelstess Network Wireless Distribution System (WDS) The SpeedTouch™ features the Wireless Distribution System (WDS) functionality. This feature allows you to extend the range of your wireless network by introducing one or more WDS-enabled devices into your wireless network. WDS enables data packets to pass from one wireless access point to another, as if the access points were ports on a wired Ethernet switch.
Chapter 2 Local Network Setup To configure WDS Proceed as follows: 1 Go to the SpeedTouch™ Web pages. 2 In the menu, select Home Network. 3 Click your WLAN. 4 In the upper right corner, click Configure. If not already done, set a fixed channel and check whether the security settings (WEP encryption or no encryption) on your SpeedTouch™ are the same as on the repeater. 5 On the Wireless Access Point page, in the Pick a task list, click Configure WDS. 6 Select WDS Enabled.
Chapter 3 Internet Connectivity Dial-In Clients 3 Internet Connectivity Dial-In Clients Introduction Access methods If you want to set up initial Internet connectivity using the Home Install Wizard on the Setup CD or the embedded Easy Setup, refer to the provided Installation and Setup Guide. Depending on the configuration of the SpeedTouch™ you may have: Direct access: As soon as the initial configuration is finished, immediate and uninterrupted WAN access is provided.
Chapter 3 Internet Connectivity Dial-In Clients Embedded PPP dial-in clients The SpeedTouch™’s embedded PPP dial-in client allows you to establish an Internet connection for computers residing on your local network, using only one computer of the network to control the client. If this computer runs: Broadband host PPPoE dial-in clients Any Operating System you can always use the SpeedTouch™ Web pages. See “3.1 SpeedTouch™ Web Pages” on page 33 to proceed.
Chapter 3 Internet Connectivity Dial-In Clients 3.1 SpeedTouch™ Web Pages Introduction As the SpeedTouch™ Web pages are controllable from any Operating System with an installed Web browser, the method to establish PPP sessions described later, can be used on any computer system. For more information on Internet connection setup, refer to the provided Installation and Setup Guide.
Chapter 3 Internet Connectivity Dial-In Clients Terminating an Internet session Proceed as follows to close an active PPP connection: 1 Go to the SpeedTouch™ Web pages. 2 Click Disconnect at the appropriate broadband connection. The SpeedTouch™ embedded PPP dial-in client closes the Internet connection. The Internet Link status changes to Disconnected and your computer is offline. 34 E-DOC-CTC-20051017-0148 v1.
Chapter 3 Internet Connectivity Dial-In Clients 3.2 Internet Gateway Device Control Agent Introduction Windows XP users can easily establish PPP sessions, thanks to the Windows XP Internet Gateway Device (IGD) Discovery and Control Client that allows you to control the SpeedTouch™ directly from you computer. The IGD Control Client only allows to connect or disconnect a fully configured connection.
Chapter 3 Internet Connectivity Dial-In Clients Internet connection status Terminating an Internet session As long as the SpeedTouch™ embedded PPP dial-in client is connected, you can view the connection status and some counters by double-clicking the Internet Connection icon in the Network Connections window. Proceed as follows to terminate an Internet session: 1 In the Windows taskbar, click Start. 2 Select (Settings >) Control Panel > (Network and Internet Connections >) Network Connections.
Chapter 4 Voice over IP 4 Voice over IP Voice over IP The SpeedTouch™ VoIP solution Internet telephony or Voice over IP (VoIP) can be defined as the transfer of telephone calls over your Internet connection. With your SpeedTouch™ you can make Internet and regular telephone calls using traditional analogue phones, connected to your SpeedTouch™. As VoIP signalling protocol your SpeedTouch™ uses the Session Initiation Protocol (SIP), defined in RFC 3261.
Chapter 4 Voice over IP 4.1 Telephony Setup Telephony installation The SpeedTouch™ is equipped to connect one or two analogue phones or faxes. 1 2 2 USB 1 ETHERNET DSL PSTN PHONE RESET Use a phone cable with RJ-11 connectors to: 1 Wire the SpeedTouch™ Phone port(s) to your phone(s) or fax. 2 If your SpeedTouch has a black-coloured port labeled "PSTN", you must connect this port to the telephone output of your DSL splitter to allow regular phone calls with the same telephone set.
Chapter 4 Voice over IP Enable the telephony service Proceed as follows to enable the telephony service: 1 Go to the SpeedTouch™ Web pages. For more information, see “1.2.1 Access via the Web Interface” on page 7. Assign phone numbers 2 In the menu, select Toolbox > Telephony. 3 In the upper right corner, click Configure. 4 Select Service Enabled. 5 Click Apply. Proceed as follows to configure your Internet SIP telephone numbers: 1 Go to the SpeedTouch™ Web pages.
Chapter 4 Voice over IP provided by your ISP: Some of the SIP components are explained below: 5 Verifying telephone connectivity Proxy: The SIP proxy server at your provider’s forwards signalling messages between the caller and callee. Registrar: The SIP registrar resembles a DNS, as it matches your URI with your IP address. Your SpeedTouch™ will periodically - depending on the expire time - register its correct IP address with the SIP registrar that may be collocated with the proxy server.
Chapter 4 Voice over IP Multiple identities You can assign up to three Internet telephone numbers or URIs to one or both phone ports or assign a common number to both phone ports. The phone numbers are provided by your provider. Proceed as follows: E-DOC-CTC-20051017-0148 v1.0 1 Go to the SpeedTouch™ Web pages. 2 In the menu, select Toolbox > Telephony. 3 In the upper right corner, click Configure. 4 In the Pick a task list, click Use multiple identities. 5 Click Add.
Chapter 4 Voice over IP Telephony statistics The telephony statistics page gives you: Call Statistics: an overview of the successful, unsuccessful, missed or total number of incoming or outgoing calls per phone. Call Log: detailed statistics per call. Proceed as follows to retrieve the statistics: 1 Go to the SpeedTouch™ Web pages (http://speedtouch.lan or 192.168.1.254). 2 In the menu, select Toolbox > Telephony. 3 In the Pick a task list, click View telephony statistics and logs.
Chapter 4 Voice over IP 4.2 Supplementary Telephony Services Supported telephony services Depending on your provider’s configuration, the following services will be available. Service Description Call Hold Allows you to put a call on hold, to dial another number, and to switch between the active and held call whenever you want, or to terminate the active or held call. Call Waiting Allows you to answer or reject an incoming call while you are in a conversation.
Chapter 4 Voice over IP Activating/Deactivating the services Before you can use a telephony service, the service needs to be activated. This might have been done during the initial setup of your SpeedTouch™. If not, you can activate or deactivate a particular telephony service: (De)activating services on the Web pages on the SpeedTouch™ Web pages: see “ (De)activating services on the Web pages”. by dialling the activation code on your telephone: see “ (De)activating services on your telephone”.
Chapter 4 Voice over IP Using the services on the phone The following table explains how to use a telephony service. The commands depend on your provider’s configuration and might be different from those described here. For more information, see your provider’s documentation. Make sure your phone is off-hook when you dial the commands. If your phone does not have an R or another hook flash button, put down the hook for 1/2 second and then dial the command number.
Chapter 4 Voice over IP To use the service: Proceed as follows: Conference Call (3 Parties) To set up a conference call: 1 Call person A. 2 Dial R, 2. Person A is put on hold. 3 Wait for the dialling tone. 4 Dial the number of person B. Person B picks up the phone. 5 Dial R, 3. Once the conference call has been established, you can: Command overview Address book 46 1 Dial R, 2 to put the 2 calls on hold. 2 Dial R, 3 to retrieve the 2 held calls.
Chapter 5 SpeedTouch™ Web Interface 5 SpeedTouch™ Web Interface SpeedTouch™ documentation E-DOC-CTC-20051017-0148 v1.0 Consult: The SpeedTouch™ Installation and Setup Guide for more information on setup and installation procedures.
Chapter 5 SpeedTouch™ Web Interface 5.1 Navigation Navigation components The SpeedTouch™ Web interface consists of the following components: Menu Language Bar Navigation Bar Notification Area Tasks Navigation bar Notification area Language bar Menu Tasks 48 E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.1.1 Menu Menu items Collapsing and expanding the menu E-DOC-CTC-20051017-0148 v1.0 The menu is located on the left side of the page and consists of the following menu items: SpeedTouch: Provides basic information on the SpeedTouch™. Broadband Connection: Allows you to view/configure your broadband connections. Toolbox: Allows you to assign games or applications to a device and secure your Internet connection.
Chapter 5 SpeedTouch™ Web Interface 5.1.2 Language Bar Language bar The language bar is located under the SpeedTouch™ logo and allows you to change the language of the SpeedTouch™ Web interface. ! 50 The language bar will only be shown if more than one language is available. E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.1.3 Navigation Bar Navigation bar Display level E-DOC-CTC-20051017-0148 v1.0 The navigation bar is located at the top of the page and allows you to: View the current user name. Click this name to change your password or switch to another user. View the current position on the SpeedTouch™ Web interface. Get context-related Help information.
Chapter 5 SpeedTouch™ Web Interface 5.1.4 Notification Area Notification area The notification area is located under the Navigation Bar and is used to display: Error messages, indicated by a red traffic light. Warnings, indicated by an orange traffic light. Information, indicated by a green traffic light. If none of these events occur, the notification area will not be shown. 52 E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.1.5 Tasks Tasks E-DOC-CTC-20051017-0148 v1.0 To allow a quick configuration of your SpeedTouch™, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.
Chapter 5 SpeedTouch™ Web Interface 5.2 Home SpeedTouch™ home page 54 The SpeedTouch™ home page gives you a short overview of all the configurable aspects of the SpeedTouch™: SpeedTouch Broadband Connection Toolbox Home Network E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3 SpeedTouch The SpeedTouch menu The SpeedTouch page E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3.1 Information Information 56 The Information page summarizes important information on your SpeedTouch™. You may need this information when you contact your helpdesk. E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3.2 SpeedTouch™ Easy Setup Easy Setup Wizard The Easy Setup Wizard helps you to configure your SpeedTouch™ Internet connection. Proceed as follows to configure the SpeedTouch™ using the SpeedTouch™ Easy Setup wizard: 1 In the left menu, click SpeedTouch. 2 In the Pick a task list, click Set up. The Easy Setup wizard will now guide you through the configuration of your SpeedTouch™. E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3.3 Restart Restarting your SpeedTouch™ Proceed as follows: 1 In the left menu, click SpeedTouch. 2 In the Pick a task list, click Restart.The following message appears: 3 Click Yes, restart my SpeedTouch. The SpeedTouch™ restarts. The SpeedTouch™ returns to the Home page. 58 E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.3.4 Configuration Overview Details Configure The Overview page displays the current configuration of your SpeedTouch™. The Details page displays more detailed information on the current configuration of your SpeedTouch™. The Configure page allows you to change the current configuration. If you want to: Reconfigure your SpeedTouch™: Click Configuration Wizard under Service Configuration. For more information, see “5.3.2 SpeedTouch™ Easy Setup” on page 57.
Chapter 5 SpeedTouch™ Web Interface 5.3.5 Back up & Restore Introduction Accessing the Backup & Restore page Saving your current configuration Restoring a previously saved configuration The Back up & Restore page allows you to: Save your current configuration. Restore a previously saved configuration. Proceed as follows: 1 In the SpeedTouch menu, click Configuration. 2 Click Configure. 3 In the Pick a task list, click Save or Restore Configuration.
Chapter 5 SpeedTouch™ Web Interface 5.3.6 Reset to Factory Defaults Introduction Resetting the SpeedTouch™ factory defaults The Reset to Factory Defaults page allows you to reset the SpeedTouch™ to return to the initial configuration of your SpeedTouch™. All your changes will be deleted.The following message appears: Proceed as follows: 1 In the left menu, click SpeedTouch. 2 In the Pick a task list, click Return to Factory Default Settings. 3 Click Yes, reset my SpeedTouch.
Chapter 5 SpeedTouch™ Web Interface 5.3.7 Event Logs Event Logging The Event Logs page summarizes the last events recorded on your SpeedTouch™. Recorded Events The Recorded Events table gives you an overview of the last event logs that have been recorded since the SpeedTouch™ was turned on. The first column of the table indicates the importance of the event log.
Chapter 5 SpeedTouch™ Web Interface 5.4 Broadband Connection The Broadband Connection menu The Broadband Connection page The Broadband Connection menu consists of following menu items: DSL Connection Internet Services The Broadband Connection page gives you a short status overview of the connections configured on the SpeedTouch™. Click View more to see more information on the selected broadband connection.
Chapter 5 SpeedTouch™ Web Interface 5.4.1 Connectivity Check Introduction Checking your Internet connectivity On this page, you can perform a connectivity check on an Internet service of your SpeedTouch™. The following message appears: Proceed as follows: 1 In the left menu, click Broadband Connection. 2 In the Pick a task list, click Check connectivity to the Internet. 3 In the Internet Service to Check list, click the Internet service that you want to check. 4 Click Check Connectivity.
Chapter 5 SpeedTouch™ Web Interface 5.4.2 DSL Connection Overview Details E-DOC-CTC-20051017-0148 v1.0 Click Overview to view basic information on your DSL connection. Click Details to view more detailed information on your DSL connection.
Chapter 5 SpeedTouch™ Web Interface 5.4.3 Internet Services Internet Services information The Internet Services page displays information on your Internet Connection(s). If you configured a dial-up connection you can establish/terminate the connection by clicking Connect/Disconnect. To view more detailed information on a specific connection, click the View more link of the corresponding connection. 66 E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.4.4 Internet Service Settings Accessing the Internet Service Settings page Overview Proceed as follows: 1 In the Broadband Connection menu, click Internet Services. 2 Click the View more link of the Internet service you want to view. The Overview page gives you basic information on the selected Internet Service. If you configured a connection you can establish/terminate the connection by clicking Connect/Disconnect.
Chapter 5 SpeedTouch™ Web Interface 5.5 Toolbox The Toolbox menu The Toolbox page 68 The Toolbox menu consists of the following menu items: Remote Assistance Allows you to make your SpeedTouch™ accessible for remote support. Address Book Allows you to add, edit or delete contacts. Telephony Allows you to configure your Voice over IP (VoIP) network. Game & Application Sharing Allows you to share services and games that you run in your private network towards the Internet.
Chapter 5 SpeedTouch™ Web Interface 5.5.1 Remote Assistance Enabling Remote Assistance The Remote Assistance page allows you to make your SpeedTouch™ accessible for remote support. If you want to enable remote assistance, you must be connected to the Internet. ! Proceed as follows to use remote assistance: 1 If necessary, type a password in the Password box. 2 Click Enable Remote Assistance.
Chapter 5 SpeedTouch™ Web Interface 5.5.2 Address Book The Address Book page Contact Details Managing contacts The Address Book page allows you to add, edit or delete contacts so that you can easily call or e-mail them. Per Contact following information can be specified: Last and First Name Business, Home and Mobile telephone number The Voice over IP SIP URI E-mail address you can freely add, edit or delete contacts from your address book. You can: Click Add to add a contact.
Chapter 5 SpeedTouch™ Web Interface 5.5.3 Telephony Introduction The SpeedTouch™ is equipped with: Two Phone ports allowing you to connect up to two phones for making phone calls over the Internet. One PSTN port allowing you to make phone calls over the Public Switched Telephone Network (PSTN) network. For more information on how to set up your Voice over IP (VoIP) network, consult the User’s Guide on the SpeedTouch™ Setup CD.
Chapter 5 SpeedTouch™ Web Interface Configure Expert Configure 72 This page allows you to: Disable/enable the telephone service. Configure your VoIP settings: SIP Uniform Resource Identifier (URI) Username and password: The username and password are used when authentication is requested by another SIP entity such as a Proxy or Registrar. Port: The voice port that will be associated with this account.
Chapter 5 SpeedTouch™ Web Interface Telephony services table To view the telephony services: 1 In the upper right corner, click Details. 2 In the Pick a task list, click View telephony services. Configure View the telephony services: 1 In the upper right corner, click Configure. 2 In the Pick a task list, click Configure telephony services.
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Chapter 5 SpeedTouch™ Web Interface 5.5.4 Telephony Statistics On this page Call Statistics On this page, you can view: Call Statistics Call Log The Call Statistics page allows you to view the number of: Successful incoming calls Missed incoming calls Successful outgoing calls Failed outgoing calls for the two phones separately or combined. Call Log The Call Log page allows you to view a list of the telephone calls handled by the SpeedTouch™.
Chapter 5 SpeedTouch™ Web Interface 5.5.5 Game & Application Sharing Overview Configure The Overview page summarizes the applications or games installed on a particular local host on your network, for which the SpeedTouch™ should accept inbound initiated connections coming from the Internet. On the Configure page, you can: Select Use UPnP to enable UPnP on the SpeedTouch™.
Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20051017-0148 v1.0 Assign a game or application to a specific network device.
Chapter 5 SpeedTouch™ Web Interface 5.5.6 Defined Games & Applications Accessing the Defined Games & Applications page Proceed as follows to access the Defined Games & Applications page: The Defined Games & Applications page This page gives you an overview of the games and applications defined on your SpeedTouch™. Each game or application can be assigned to a device on your local network. 1 In the Toolbox menu, click Game & Application Sharing.
Chapter 5 SpeedTouch™ Web Interface 5.5.7 Game or Application Definition Accessing the Game or Application Definition page Overview Proceed as follows to access the Game or Application Definition page: 1 In the Toolbox menu, click Game & Application Sharing. 2 In the Pick a task list, click Modify a game or application. 3 Click the name of the game or application you want to view/change.
Chapter 5 SpeedTouch™ Web Interface Adding a Port Translation rule Proceed as follows: 1 Click the Edit link of the TCP/UDP port definition of the game or application. 2 In the Protocol list, click the protocol the game or application uses. 3 In the Port Range box, type the port range the game or application uses. 4 In the Translate To box, type the port range to which the SpeedTouch™ has to translate the ports specified under Port Range.
Chapter 5 SpeedTouch™ Web Interface 5.5.8 New Game or Application Creating a new game or application Proceed as follows: 1 In the Toolbox menu, click Game & Application Sharing. 2 In the Pick a task list, click Create a new game or application.The following window appears: 3 Type the name of the game or application in the Name box. 4 Click: Clone Existing Game or Application if you want to start from the port mappings of the selected game or application.
Chapter 5 SpeedTouch™ Web Interface 5.5.9 Parental Control Parental Control The SpeedTouch™ allows you to block/allow particular Web sites: Based on the Web site’s URL. As within a Web site lots of references can be made to other URLs, it is recommended to use this feature in combination with content based filtering. Based on the Web site’s content. By redirecting a Web site to another Web site.
Chapter 5 SpeedTouch™ Web Interface Deny access to a specific Web site Use this feature if: Allow is selected under Action for Unknown Sites. Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule. For example: you are allowing “provider.com” but you want to deny access to “mail.provider.com”. A content category/group is allowed by Content Based Filtering and you want to make an exception.
Chapter 5 SpeedTouch™ Web Interface Redirecting all Web sites Configure content based filtering settings Proceed as follows: 1 Type “*” in the Web Site box. 2 Click Redirect in the Action list. 3 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 4 Click Add. 5 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Web Site box. 6 Click Allow in the Action list.
Chapter 5 SpeedTouch™ Web Interface 5.5.10 Web Filtering Activation Accessing this page Web Filtering Activation page Standard license activation E-DOC-CTC-20051017-0148 v1.0 Proceed as follows: 1 In the Toolbox menu, click Parental Control. 2 In the Pick a task list, click Activate Web Filtering License. This page you can: Activate a Web Filtering evaluation license. Activate a free 30-days Web Filtering evaluation license. Proceed as follows: 1 Click Standard.
Chapter 5 SpeedTouch™ Web Interface 5.5.11 Content Level Accessing the Content Level page Overview Proceed as follows: 1 In the Toolbox menu, click Parental Control. 2 Click Configure. 3 Click the Edit link of the content level you want to edit. The Content Level page gives you an overview of the different categories and their rules. The following icons indicate whether the content type is allowed or not. Icon Description The category/group is allowed. The category/group is not allowed.
Chapter 5 SpeedTouch™ Web Interface 5.5.12 New Content Level Accessing the New Content Level page Procedure On this page you to create a new content level. Proceed as follows to access this page: 1 In the Toolbox menu, click Parental Control. 2 In the upper right corner, click Configure. 3 In the Pick a task list, click Create a new content level.
Chapter 5 SpeedTouch™ Web Interface Content level definition Only Web sites that match the selected content level will be allowed. Proceed as follows: 1 2 Content level activation If you want to: Allow a category: Select the check box next to the category name. Allow an entire group: Select the check box next to the group name. Block a category: Clear the check box next to the category name. Block an entire group: Clear the check box next to the group name. Click Apply.
Chapter 5 SpeedTouch™ Web Interface 5.5.13 Firewall About the firewall The firewall allows you to secure traffic from and to the SpeedTouch™. There are different security levels, depending on the degree of security you need. Overview The Overview page summarizes the overall security policy configured on your SpeedTouch™. Configure On the Configure page you can select the security level of the SpeedTouch™.
Chapter 5 SpeedTouch™ Web Interface Details of a security level To view the details of the currently active security level: 1 In the Toolbox menu, click Firewall. 2 Click the Details link.
Chapter 5 SpeedTouch™ Web Interface 6 7 E-DOC-CTC-20051017-0148 v1.0 Select an Action that should be done on traffic for which the security rules applies: Accept: to allow the traffic to pass Deny: to drop the traffic (without notification) Count: to let the traffic pass, but count it (Hits) Click Apply.
Chapter 5 SpeedTouch™ Web Interface 5.5.14 Intrusion Detection Intrusion Detection Your SpeedTouch™ protects your network against malicious intrusions. The Intrusion Detection page shows you the intrusions you are protected against. The Protected Intrusions table shows the number of times the SpeedTouch™ actively protected your network against each intrusion since last statistics reset. 92 E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.5.15 Dynamic DNS Dynamic DNS Overview Configure The Dynamic DNS service allows you to assign a dynamic DNS host name (for example john.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. Click Overview to view the different Dynamic DNS clients with their name, host names, interface and IP address.
Chapter 5 SpeedTouch™ Web Interface 5.5.16 User Management Overview The Overview page gives you an overview of the currently configured users and their privileges. Click the name of a user to edit his user account. Configure Types of users 94 On the Configure page, you can: Click Add to create a new user account. Click Edit to change a user account. Click Delete to remove a user.
Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20051017-0148 v1.0 User Privileges WAN_Admin This user can perform only WAN related configurations via any access channel from any origin. User This user has access to the GUI (Overview pages, remote assistance) via HTTP or HTTPS access channel from LAN origin only. Guest This user does not have any privileges.
Chapter 5 SpeedTouch™ Web Interface 5.5.17 Edit User Editing a user account Proceed as follows: 1 In the Toolbox menu, click User Management. 2 Under Local User Data, click the name of the user you want to edit. The Edit User page appears. On this page, you can: Click Reset Password to reset the password of the selected user to the user name. So, if you reset the password of John his password will be “John”. Change the administration rights of the selected user.
Chapter 5 SpeedTouch™ Web Interface 5.5.18 Change Default User The Default User page On this page you can change the default user. If users browse to the SpeedTouch™ Web pages, they will be automatically logged on with this account. ! Changing the default user E-DOC-CTC-20051017-0148 v1.0 To allow users to automatically log on under this account, this default user account must be configured with a blank password. Proceed as follows: 1 In the Toolbox menu, click User Management.
Chapter 5 SpeedTouch™ Web Interface 5.5.19 Add User Adding users Proceed as follows: 1 In the Toolbox menu, click User Management. 2 In the Pick a task list, click Add new user. 3 The Add User page appears. 4 Under User definition you can configure: The name of the new user. The password of the new user will be equal to the user name; for example if the user name is John Doe, the password will be John Doe. Also when resetting a user, the password will be changed into the user name.
Chapter 5 SpeedTouch™ Web Interface 5.6 Home Network Home Network Menu The Home Network page Viewing (wireless) client information Viewing Telephony information E-DOC-CTC-20051017-0148 v1.0 The Home Network menu consists of the following items: Devices Allows you the view/configure the devices detected on your local network. Interfaces Allows you to view/configure the interfaces that are available on the SpeedTouch™. The Home Network page gives you an overview of your SpeedTouch™ network.
Chapter 5 SpeedTouch™ Web Interface 5.6.1 Devices Overview The Overview page gives you an overview of the devices that are currently connected to the SpeedTouch™ network. Click on a device name to get more information on a specific device. The detected device ‘dsldevice’ is the SpeedTouch™ itself. Configure The Configure page gives you an overview of the devices that are currently connected to the SpeedTouch™ network.
Chapter 5 SpeedTouch™ Web Interface 5.6.2 Device Settings Accessing the device settings page Overview Proceed as follows: 1 In the Home Network menu, click Devices. 2 In the Detected Device(s) list, click the name of the device you want to view. The Overview page displays the following items: E-DOC-CTC-20051017-0148 v1.0 Information allows you to view: Status shows whether the device is currently connected to the SpeedTouch™ network. Type shows the device type.
Chapter 5 SpeedTouch™ Web Interface Configure 102 The Configure page allows you to: Change the device information. Allow a game or service running on this device to be initiated from the Internet. E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.6.3 Assign Public IP Introduction On this page you can assign the public IP address of your Internet Connection(s) to a specific device on your local network. You might want to do this if: You do not want to use the Network Address Translation engine of your SpeedTouch™. This device is running server applications (Web server,...) and you want it to be accessible from the Internet.
Chapter 5 SpeedTouch™ Web Interface 5.6.4 Wireless Device Settings Availability Accessing the wireless device settings page Overview This page is only available on SpeedTouch™ devices equipped with a wireless access point. Proceed as follows: 1 In the Home Network menu, click Devices. 2 In the Detected Device(s) list, click the name of the wireless device you want to view.
Chapter 5 SpeedTouch™ Web Interface 5.6.5 Access Point Settings Availability Accessing the Access Point settings This page is only available on SpeedTouch™ devices equipped with a wireless access point. Proceed as follows: 1 In the left menu, click Home Network. 2 Under Wireless, click the name of the Access Point you want to view or configure. The Access Point names have the following format: “WLAN: “ + Network Name, for example “WLAN: SpeedTouch123456”.
Chapter 5 SpeedTouch™ Web Interface Allow multicast from Broadband Network: Displays whether you to allow/deny multicast messages from the Internet. Large bandwidth streams, like video streams, have a large impact on your wireless performance. WMM: Displays whether WMM is enabled or disabled. WMM or Wi-Fi MultiMedia enhances QoS at wireless driver level. It provides a mechanism to prioritise wireless data traffic to and from the associated (WMM capable) stations.
Chapter 5 SpeedTouch™ Web Interface WPA-PSK 128 bit, Alphanumeric: The 104-bit Network key consists of 13 alphanumeric characters. 128 bit, Hexadecimal: The 104-bit Network key consists of 26 hexadecimal digits. 4 Click Apply to immediately apply your changes. 5 Configure your wireless client(s) with the same settings. The SpeedTouch™ supports WPA-PSK, which offers three advantages over WEP: Authentication via a 4-way handshake to check whether the Pre-Shared Keys (PSKs) are identical.
Chapter 5 SpeedTouch™ Web Interface Allowing new wireless If you selected New stations are allowed (via registration) or in the New stations are not allowed list, wireless clients have to be added manually. Proceed as follows: 1 In the Home Network menu, click Devices. 2 In the Pick a task list, click Search for wireless devices. The SpeedTouch™ searches for new wireless stations that use the encryption key of the SpeedTouch™ Access Point. The SpeedTouch™ takes you to the Home Network.
Chapter 5 SpeedTouch™ Web Interface 5.6.6 Configuring WDS Availability What is WDS This page is only available on SpeedTouch™ devices equipped with a wireless access point. The Wireless Distribution System (WDS) allows you to extend the range of your wireless network by introducing one or more WDS-enabled devices into your wireless network. ! Configuring WDS You can only establish WDS links with WDS-enabled devices.
Chapter 5 SpeedTouch™ Web Interface 5.6.7 Interfaces Interfaces overview 110 The Interfaces page gives you an overview of the interfaces used on your SpeedTouch™. If you want to know more about the network settings of a specific interface, click the name of the interface you want to view. E-DOC-CTC-20051017-0148 v1.
Chapter 5 SpeedTouch™ Web Interface 5.6.8 Interface Settings Overview Configure The Overview page gives you an overview of the current interface settings. The Configure page allows you to: Change the IP address settings of the SpeedTouch™. Change the DHCP IP address pool settings. Before changing the DHCP pools, make sure that at least one IP address of the SpeedTouch™ uses the same subnet as the IP addresses in the DHCP pools.
Chapter 5 SpeedTouch™ Web Interface 5.6.9 DHCP Pool DHCP Pool page Accessing the DHCP Pool page On the DHCP Pool page, you can create/change a DHCP pool. Proceed as follows: 1 In the Home Network menu, click Interfaces. 2 Click the name of the interface which DHCP pool settings you want to change. 3 Click Configure. 4 Under DHCP Pools, click: Add to add a new DCHP pool. Edit to edit an existing DHCP pool. Delete to delete an existing DHCP pool.
Chapter 5 SpeedTouch™ Web Interface Components of the DHCP Pool page The following settings are available for configuration: Interface: The SpeedTouch™ interface to which the DHCP pool applies. Start Address: The start IP address of the DHCP server’s address pool. End Address: The end IP address of the DHCP server’s address pool. Both the start and end IP address define the IP address range used by the DHCP server to assign leases.
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Chapter 6 Troubleshooting 6 Troubleshooting Introduction This chapter suggest solutions for problems you may encounter while installing or configuring y our SpeedTouch™. If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider. For Internet connection troubleshooting, refer to the provided Installation and Setup Guide. Topics E-DOC-CTC-20051017-0148 v1.
Chapter 6 Troubleshooting 6.1 General SpeedTouch™ Troubleshooting SpeedTouch™ does not work If none of the LEDs light up, make sure that: The SpeedTouch™ is plugged into a power socket outlet. You are using the correct power supply for your SpeedTouch™ device. The power requirements for your SpeedTouch™ are clearly indicated on the identification label on the bottom of the SpeedTouch™.
Chapter 6 Troubleshooting 6.1.1 Wired Ethernet Troubleshooting LAN LED does not light up E-DOC-CTC-20051017-0148 v1.0 Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.
Chapter 6 Troubleshooting 6.1.2 Wireless Ethernet Troubleshooting Not able to connect wireless clients No wireless connectivity Poor wireless connectivity or reach 118 Check the following: If registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded Web pages. Make sure the SpeedTouch™ Association Control List is not locked. You can check this on the Web pages.
Chapter 6 Troubleshooting 6.2 UPnP™ on Windows XP Systems SpeedTouch™ not detected by UPnP™ or IGD Control Client Adding UPnP™ Check the following: Make sure the UPnP™ and Internet Gateway Device Control Client Networking components are added to your Windows XP system. Your computer doesn’t support UPnP™ if you run an operating system other than Windows XP and Windows Millennium. Make sure that UPnP™ is not disabled in the SpeedTouch™ Web page; see “5.5.
Chapter 6 Troubleshooting Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the SpeedTouch™ on your local network. Therefore it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows: 1 On the Windows taskbar, click Start. 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components.
Chapter 6 Troubleshooting 6.3 Voice over IP Troubleshooting Introduction Calling over VoIP If you cannot establish a phone call via your SpeedTouch™, try the suggestions below. If you have problems calling via VoIP, check whether: Your telephone is correctly connected to the SpeedTouch™. Your telephone is working on the PSTN network: Connect your phone directly to PSTN. Try to make a phone call. Your phone number, user name, and password is configured correctly.
Chapter 6 Troubleshooting 6.4 Reset to Factory Defaults Resetting your SpeedTouch™ You might consider a reset to factory defaults as described below. ! Be aware that a reset to factory defaults will revoke all configurational changes you made to the SpeedTouch™. You can choose between: Software reset Hardware reset A reset to factory default settings deletes the configuration profile settings. Therefore, after the reset, a reconfiguration of your SpeedTouch™ will be needed.
© THOMSON 2005. All rights reserved. E-DOC-CTC-20051017-0148 v1.0 Need more help? Additional help is available online at www.speedtouch.
