Ultimail diagnostic code diagnostic message remedy Warning! Information contained in this document is propritary and the sole property of Francotyp-Postalia. This information is confidental and for internal use only. Any disclosure, transmittal or reproduction to a second party will be procecuted. Francotyp-Postalia reserves the right to take action, to the fullest extend allowed by law, against both the party discloses Francotyp-Postalia's proprietary information and the party that recieves it.
diagnostic code diagnostic message remedy pictogram legend: The following notes only provides information. In most no error has occured Customer and Hotline may be able to solve the problem without a technica visit. Technican repair or service required. Check whether on-site visit or use of bing-in service is required for the procuct in question.
diagnostic- subcode1 code subcode2 diagnostic message remedy A001 FM is not in READY mode C: Insert Master card A002 no modem detected T: Run modem test in SERVICE MODE A100 A100 followed by C303 memory error NV-Ram memory error NV-ram . This can occur if software release 05.00.00 to 05.01.15 was used in Ultimail. Diagnosis list: 31.07.07 12:59:04 C303 00000005 FFFFFFFF Serialtask could not started 31.07.
diagnostic- subcode1 code subcode2 diagnostic message remedy C100 Process initialization failed. root causes will be highlighted at subsequent diagnosis codes C101 Insufficient credit loaded to security module. No money loaded / Security Module not plugged => C: download postage => T: plug SM C102 No credit in this account. => C: assign credit to appropriate account C103 0000 0000 xxxx xxxx Invalid SD status.
diagnostic- subcode1 code subcode2 diagnostic message remedy C103 0000 0006 xxxx xxxx SD state is not invalid SD state is WITHDRAWN Customer may have withdrawn the meter by itself? C103 0000 0007 xxxx xxxx invalid SD state state is SCRAPPED SD is finaly scrapped C103 0000 0008 xxxx xxxx invalid SD state state is DEFECT SD is not right connected Exchange the SD, but a new postal registration is required C103 0000 0009 xxxx xxxx invalid SD state state is CRYPTO_MODULE SD is not right connect
diagnostic- subcode1 code subcode2 diagnostic message remedy C104 xxxx xxxx 0000 0005 machine is not ready the autorization failed repeat autorization C104 xxxx xxxx 0000 0006 machine is not ready the accounting process failed start meter again and try again.
diagnostic- subcode1 code subcode2 diagnostic message remedy C108 No communication with security module Security Module not plugged / defective should be done by technicain: 1) run SD echo test and SD selftest in Service mode check/plug/connect SM correctly again Since Jan/04 the SD/main board connection get modificated. A bad connection is improbably. C109 Cannot perform franking: last postage rate loading too long ago! Please perform TELESET. Amount 0 is sufficient.
diagnostic- subcode1 code subcode2 diagnostic message remedy C114 Battery B (extern) is too low. Franking is impossible. => C: replace battery, only use original FP battery => T: 1) check batt contacts 2) check cable batt -> main board 3) exchange splitter board in SD housing 4) in some rare cases the SD is not or bad connected Subcode 1 show actual batt. Voltage in mV (<2950mV) C115 The SD battery is almost flat, have FP service dept.
diagnostic- subcode1 code subcode2 diagnostic message remedy C122 In the parameters of the batch commands is an error! e.g. ProductCode = 0 letterId = 0 A parameter transferred in the batch commands from external devices (e.g. GKBK-PC, semi-dynamic scale) was invalid. => Change software of the external devices. C123 Error with external scales. Please note the display on the scales. remedy see display dyn. scale Error protocol version of the scale.
diagnostic- subcode1 code subcode2 diagnostic message remedy C156 Internal error: Letter started but not completed. => C: insert letter again C157 Internal error: Process steps not recognized. =>C: switch FM off/on again C158 Internal error: READY_flags not present! => C: run TELESET with '0' C159 Ink cartridges misaligned.
diagnostic- subcode1 code subcode2 diagnostic message remedy D007 It can be a problem in machines with old SD SW. make a SD SW update. The actuell version can be checked in the SAD report unter APP SW VERSION! This update can be done only in the workshop, because the SD must be in the state initialized (FP-card requried!) Don't find account It's only a warning, please confirm with ENTER make a software update 02.36.
diagnostic- subcode1 code subcode2 diagnostic message remedy D116 Security module communication error Security device is not plugged in the right way or is defect. Remedy: Verify position of security device and perform selftest to check functionality. E100 Unable to position (reference) print cartridge direction.
diagnostic- subcode1 code subcode2 diagnostic message remedy E110 Letter in feeder letter transport. => C: remove letters / E: check sensors E111 Letter in sealer letter transport. => C: remove letters / E: check sensors E112 Referencing for pen carrier failed.
diagnostic- subcode1 code subcode2 diagnostic message E117 Letters jammed! Please remove letters. remedy Letter Jam/ sensor blocked => C: a) remove jam (eject roller box), b) does the customer use oversized envelopes? c) Also occurs when letter inserted past LS2 and then removed! A sensor is actually covered (e.g. paper or dust), in this case subcode 1 from V02.03.
diagnostic- subcode1 code subcode2 diagnostic message remedy E126 Unable to calibrate the sensor for control of print starting point (LS3). Letter jam / print start sensor dirty => C: remove letters from letter passage (please refer to section removing letter jams of ultimail operator manual) => E: clean/test print start sensor. The value for LS3 in the system info must be between 70-140.
diagnostic- subcode1 code subcode2 diagnostic message remedy E127 xxx2 xxxx xxxx xxxx left cartridge => HP-ASIC to hot (<142°C) machine is blocked => C: exchange cartridge, install again => T: run contact test in Service mode, exchange the pen driver board (RDS mover) E127 xxx4 xxxx xxxx xxxx left cartridge => calibration failed => C: exchange cartridge, install again => T: run contact test in Service mode, check the temperature on the cartridge Service mode-> cartridge info.
diagnostic- subcode1 code subcode2 diagnostic message remedy E127 xxxx xxx2 xxxx xxxx right cartridge => HP-ASIC to hot (<142°C) machine is blocked => C: exchange cartridge, install again => T: run contact test in Service mode, exchange the pen driver board (RDS mover) E127 xxxx xxx4 xxxx xxxx right cartridge => calibration failed => C: exchange cartridge, install again => T: run contact test in Service mode, check the temperature on the cartridge Service mode-> cartridge info.
diagnostic- subcode1 code subcode2 diagnostic message remedy E127 xxxx xxxx xxx xxx5 right cartridge => incorrect CP-chip (or no chip) manipulation? => C: exchange Cartridge, install cartridge again => T: run contact test in service mode E127 xxxx xxxx xxx xxx7 right cartridge => Chip protection failer (PIN) =>C: exchange Cartridge, install cartridge again => T: run contact test in service mode E127 xxxx xxxx xxx xxxB right cartridge=> wrong command (sw failer) =>C: exchange Cartridge, install
diagnostic- subcode1 code subcode2 diagnostic message remedy E127 xxxx xxxx xxx5 xxxx left cartridge => incorrect CP-chip (or no chip) manipulation? => C: exchange Cartridge, install cartridge again => T: run contact test in service mode E127 xxxx xxxx xxx7 xxxx left cartridge => Chip protection failer (PIN) =>C: exchange Cartridge, install cartridge again => T: run contact test in service mode E127 xxxx xxxx xxxB xxxx left cartridge=> wrong command (sw failer) =>C: exchange Cartridge, install
diagnostic- subcode1 code subcode2 diagnostic message remedy E132 The sealer drive is not running. Microswitch of sealer is not toggled correct => C: release roller transport of sealer and close it again E133 The feeder drive is not running. Microswitch of sealer is not toggled correct =>C: release roller transport of sealer and close it again Feeder Power connection unpluged? Print cartridges not recognized.
diagnostic- subcode1 code subcode2 diagnostic message remedy E140 Unable to transfer data to print cartridges. 1: Print cartridge status information, as under E127 2: Consumable protection status information, as under E127 Contact problems / ink cartridge error / swapped cartridges Unable to detect label properly.
diagnostic- subcode1 code subcode2 diagnostic message E147 temperature of print cartridges to high remedy Unacceptable temperature of print cartridges (> 55°C) is detected. Print quality will be effected. Subcode 1 show temperature of cartridge 1 at Pen 1 [in deg] Subcode 2 show temperature of cartridge 0 at Pen 0 [in deg] This error can be reported during longer print pauses. It may be caused by: - wrong working temperature sensor at splitter board - wrong temperature calibration of cartridges. e.g.
diagnostic- subcode1 code subcode2 diagnostic message remedy E153 Warm up the cartridges missed, please execute 'change cartridges' ! Contact problems / faulty Inkjet cartridges / current not sufficient / bad temperature calibration => Error message that the ink cartridges could not be heated up to the required pulse warming temperature (standard: 45 C).
diagnostic- subcode1 code subcode2 diagnostic message remedy F102 Interface card not found => C: confirm Error, start working, call Service, because after the next power up the message appears again. =>T: Check if the optional secound interface card is present. 1) card is installed, message appears -> Check UART settings, exchange interface card 2) Card didn't exist, message appears -> Enter service mode -> optional devices -> deactivate interface card 3) make software update 02.36.
diagnostic- subcode1 code subcode2 diagnostic message remedy G200 No print image data available! => T: install complete images (mabe FP-card is nessecary?) G202 Unrecognized offset value in print image data! This can be caused by lastest cliché data that will not match to franking - machine software.
diagnostic- subcode1 code subcode2 diagnostic message remedy G237 There are too many logos to be loaded! Select fewer or delete some in advance! => Please think about the max. number of clichees G238 There are too many types of mail to load! Select fewer or delete some in advance! => Please think about the max. number of clichees G239 Error reading print data from chip card! Insert card again! Chip card was inserted the wrong way round G240 Error in print image data.
diagnostic- subcode1 code subcode2 diagnostic message remedy G250 Print image data structure error! Width of pixel header does not fit in PicPart => T: load another full image via chip card or PMD customizing. (Clischee data are to big) G251 Print image data structure error! Height of pixel header does not fit in PicPart => E: load another full image via chip card or PMD customizing. G252 Error writing to chip card! This error can occur when loading cliché data (e.g.
diagnostic- subcode1 code subcode2 diagnostic message remedy G259 An error occurred while generating the ID matrix code. It may only occur under development. Too much data provided for barcode => Inform R&D department G260 Error while printing the SSB list because the corresponding OFFSET-PicPart is not available in the cliché data.
diagnostic- subcode1 code subcode2 diagnostic message G267 string too long remedy String is too long. String can not be printed. Please call FP-service. The string-verification is activated at chliche version >= 01.05.00.
diagnostic- subcode1 code subcode2 diagnostic message remedy H104 Security module: Command cannot be performed! Security Module not plugged / defective If: 00000001 00010216, then HS-LOOP is not closed =>T: plug Security Module again reset HS-Loop exchange main board SD test/exchange H106 Security module: Software SD-Software not loaded! Unable to read from serial port. => T: is possible during a sw upgrade into the PSD.
diagnostic- subcode1 code subcode2 diagnostic message remedy H116 In Canada muss die CreationTime innerhalb eines Batches (zwischen zwei PVDs) aufsteigend sein. Dies ist hier nicht der Fall. Hinweis für Benutzer Zeitzone umgestellt, Umschaltung von Sommer- auf Winterzeit => PVD durchführen H117 illeagal SD change illeagal SD change at LMR-variant ((LRM - LocalResetingMachine) SD-ID of new SD is unknown and registers r1 - r4 are not zero.
diagnostic- subcode1 code subcode2 diagnostic message remedy M103 Postage table returning Value too high“ error => load actual rate table M104 Postage table returning Invalid combination” error => C: load valid rate table M110 Loading postage tables: Error reading new postage table from chip card => C: check chip card, insert chip card with chip to the bottom, insert chip card beyond the pressure point M114 Error initializing current postage table when starting system or after loading => C: lo
diagnostic- subcode1 code subcode2 diagnostic message remedy M131 The active rate table does not support SSB. Please run TELESET to download the latest rate table. Operator tried to print SSB with a rate table that does not support SSB. => Download current rate table. M132 SSB: ident numbers must be printed or transferred Germany only Germany only M133 The selected product cannot be franked in the mode Reply Mail. The operator tried to frank a mail piece in the mode Reply Mail.
diagnostic- subcode1 code subcode2 diagnostic message M138 rate calculation - product not allowed remedy Your selection will not be supported in the current mode of the meter. At this time only valid for Canada: the selected product cannot be metered in the current mode of the meter. Actually only applies to Return Postage Prepaid and Statement of Mailing in the specimen mode. M139 error by postage calculation clean LS1 and 2, clean the lable dispensor guide and sensor.
diagnostic- subcode1 code subcode2 diagnostic message remedy O004 Line is busy. Customer: try again T: PBX system use wrong tone O006 O007 XXXX XXXX 0000 0000 no connection check phone system, try to contact the TDC/FPI via telephone general error by connecting the FPI modem not found The internal modem is not found. Switch off/on the machine, during the power up you will find additional modem errors.
diagnostic- subcode1 code subcode2 diagnostic message O007 general error by connecting the FPI- no answer (modem) XXXX XXXX 0000 0003 remedy Please check the modem configuration 1) dial parameter 2) extension # 3) phone # For this setting the MASTER card is required It also can be a defect modem cabel.
diagnostic- subcode1 code subcode2 diagnostic message remedy O007 0000 0003 0000 0005 => communication error between FM -> FPI bad (noise) phone line? O007 0000 0004 0000 0005 => Service not availeble test the FPI (TDC) by calling the TDC no.
diagnostic- subcode1 code subcode2 diagnostic message remedy O007 0000 0011 0000 0005 => invalid reset amount please choice a other amount (steps of 10) O007 0000 0012 0000 0005 => unvalid transaction Please contact the TDC/IBIB admin. O007 0000 0013 0000 0005 => Krep overflow A good working phone connection between FM -> FPI becomes interupted more than 10 times.
diagnostic- subcode1 code subcode2 diagnostic message remedy O007 0000 001A 0000 0005 => Meter is not released by the postal authority contact your FPI adim O007 0000 001B 0000 0005 => Meter is sign off contact your FPI admin O007 0000 001C 0000 0005 => no money availeble contact your FPI admin O007 0000 001D 0000 0005 => customer/account isn't registered in the FPI contact your FPI admin O007 0000 001E 0000 0005 => Meter is locked on the FPI side contact your FPI admin O007 0000 001
diagnostic- subcode1 code subcode2 diagnostic message remedy O007 0000 0023 0000 0005 => R3 overflow normally impossible! contact your FPI admin O007 0000 0024 0000 0005 => wrong teleset keys (Kfix0, Kfix1, Kvar) Meter (SD) must back to FP O007 0000 0025 0000 0005 => FPI system error contact your FPI admin O007 0000 0026 0000 0005 => FPI isn't availeble check FPI by calling via phone, find out if a modem is connected O007 0000 0027 0000 0005 => wrong rest value choice an other reset am
diagnostic- subcode1 code subcode2 diagnostic message remedy O043 TDC message: Meter is is locked Hotline: Please ask Data center admin about the locking This warning is supported from SW 03.01.02 and higher The Data center message means that the HS-loop is open. The display message is identical with error O007.
diagnostic- subcode1 code subcode2 diagnostic message remedy O102 Step width for teleset not observed Please select an other reset value (in 10 imcrements) O103 Register 1 overflow Normally impossible O104 Register 3 overflow Normally impossible A new SD is required O117 FM was locked by dealer, unlock possible by entering unlock code =>T: unlock is possible in service mode. Unlock code is required call international service ISS international service support email: iss@francotyp.
