User's Manual

time period in App.
 Conversation:
Call to Tracker: To call the pendant number when
click it; (This function works after filling in “Device
phone number” in section of “About the device”.)
Voice monitoring: To
request a one-way call
from pendant to the
monitoring number
and hear the sound
around the pendant.
 Settings：All settings
need to work when App shows device online with
the sim card’s data plan.
About the device：Check and edit tracker pendant’s
information.
Change password：Change APP and Web platform’s
password.
Main monitoring number：Set a number used for
commands sending and SMS alerts receiving.
Set SOS number：These 3 numbers will be used for
SOS call, when pendant user meet emergency then
long presses the SOS key, the tracker will call to
these 3 SOS numbers. If no one answers, tracker will
call them twice cyclically.
Phone book: Set at most 15 family-numbers as
incoming call white list in phone book. Calls from
numbers out of this white list will be rejected by the
pendant.
SMS alert switch：Turn on this setting to enable the
pendant to send SMS alerts to main monitoring
number or turn off it.
Scene mode: Set the alarm ways of pendant’s coming
call, pill reminder, alarm clock, etc. There are four
modes: Ringtone reminder, vibration reminder, ring
& vibration reminder and no reminder.
Answer mode:
Auto-answer: Any numbers in white list dial the
pendant number, with two ring tones, the pendant
will auto answer calls, then user can talk with the
caller.
Push to answer: Any numbers in white list call the
pendant number, the pendant user need press the key
to pick up the incoming call and then talk with the
caller.
Clock alarm: Set three different alarm modes
accordingly.
Find device: After the
command sent, the
pendant will give out
ringtone to guide the
guardian to find pendant
and the wearer fast.
Device Language and
time zone: Set pendant
SMS alerts’ language
and time zone. Options
are Chinese and English;
default time zone is +8.
Remote reboot: To
reboot the pendant from
this setting.
Remote power-off: To
power-off the pendant
remotely. (The pendant
can be only turned on by manually after this setting.
Please use with caution)
Factory-Reset: To default the device back to factory
settings.
 Photo:
To request the pendant to take photos by App
command.
Picture:
To check photos
taken when SOS
alert was
triggered and
taken by App command.
Step 7: Operation of the GPS pendant:
 Calling
SOS emergency call: Press the pendant SOS button
for3-5 seconds, the pendant will call the SOS
numbers set in App until some of them picks up the
call. Otherwise, the pendant will call all of them
twice cyclically. Once SOS triggered, the pendant
will take a photo of surroundings and sends it to the
App for guardian to check.
Picking up a call:
1). Press & answer: When a call comes, the screen
will display with ringtone and vibration reminder.
The pendant can pick up the call after pressing power
button once or to hang off the call by pressing it twice
fast;
2). Auto-answer: After two ring tones, the pendant will
pick up the coming call automatically or press once the
power button to hang up the phone.
Step 8: Power off the pendant
 When no SIM card in the pendant, press the power
button for 5 to 7 seconds till a ringtone to power off
it.
 When a SIM card inside and signal OK, to avoid
wrong operation, the pendant can be powered off
only via App setting.
FAQ：
Q: After inserting a SIM card, it can get an SMS reply,
but it displays “Not enabled” on the platform and
APP.
A: Please check the pendant SIM Card has LTE data plan.
Q: Device shows online, but it shows “wait for the
device responses” when you make settings with APP.
A: a. Device SIM signal is not good;
b. Device is busy in other process. Please wait some
seconds and try again.
Q: When call the pendant, it replies the number is
busy now.
A: a. Please check the calling number was preset in App
“Phonebook”. To ensure pendant user’s safety, we set
only numbers in “Phonebook” get through calls to the
pendant.;
b. Please make sure the pendant SIM card has caller ID
display service.
Q: The displayed time on pendant screen.
A: The time display will adjust automatically when it has
a SIM card and works with data.
Q: The location didn’t update in App map sometimes?
A: a. Please take the pendant to open sky and click
refresh button in App map to start a single location
uploading;
b. The pendant enters sleep mode to save battery when
it keeps stationary. Move the pendant to activate it from
sleep mode and refresh the location in App map.
Q: The SIM card has 4G data plan, but the device still
shows “Not enabled “or “offline”.
A: It needs to configure APN data, since we have
pre-programmed most SIM cards’ APN, but hasn’t. Find
out your pendant SIM card’s APN name, APN user name,
password, MCC and MNC codes before doing below
settings.
Please set main monitoring number first by sending
below command from your own phone to the pendant sim
number.
pw,123456,center,your own phone number#
After a reply, send below command to set APN into the
pendant.
The command is: apn,apndata,user,password,MCC
MNC code#
If user name and password are blank, please send the
command only keeping the commas as below way:
apn,apndata,,,MCC & MNC code#
(Note: The yellow parts are different for different SIM
providers. No space in the command and all letters shall
be in lowercase style in English language.)
Q: Sometimes the WIFI fence has no alarm.
A: a. The tracker pendant doesn’t support 5G WIFI. For
android phone, please choose 2.4G WIFI hotspot as WIFI
fence;
b. IOS phone will choose the phone connecting WIFI
for fence. If your phone connecting WIFI is a 5G one,
please don’t set WIFI fence to avoid false alarm or no
alarm situation.
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