System information

Table 17: Ready Access Portal UI Troubleshooting
SolutionProblem
This problem occurs when the Site Director is offline or not
communicating over the network.
To resolve this problem, the Metasys system Standard
Access Administrator must make sure the Site Director is
online and communicating over the network before
attempting to log in to the Ready Access Portal UI. Refer to
the Ready Access Portal Software Installation Instructions
(LIT-12011523) for details.
Verify that the time set for Site Director and computer
running the Ready Access Portal software do not differ by
more than 5 minutes and that the two computers are in the
same time zone.
You have problems accessing the Site Director and you see the
following message:
Cannot login: The Metasys site director device is
not available.
The problem may occur if the Metasys system Standard
Access Administrator does not perform the steps required
to forward alarms to the Ready Access Portal UI.
To resolve this problem, the Metasys system Standard
Access Administrator must forward alarms to the Ready
Access Portal UI. Refer to the Ready Access Portal Software
Installation Instructions (LIT-12011523) for details.
When you access the Alarm Summary view, no alarms appear.
This problem may occur if:
• You are upgrading from a release earlier than Release
3.0.
• You are upgrading from Release 3.0 or later and you
have not edited your Metasys system preferences.
To resolve this problem:
1. Log in to the SMP of the Site Director as a Metasys
system Administrator.
2. On the Tools menu, click Configure Preferences.
3. Use the Metasys system Help (LIT-1201793) to update
or toggle a system preference. The goal is to enable the
Save button.
4. Click Save.
5. Update the Ready Access Portal UI with the Site
Director. Refer to the Ready Access Portal Software
Installation Instructions (LIT-12011523) for details.
This problem happens when the Site Director and computer
running the Ready Access Portal software do not have
similar capabilities.
To resolve this problem, match the platform of the computer
running the Ready Access Portal to the type of Site Director
you are using. Refer to the Ready Access Portal Software
Installation Instructions (LIT-12011523) for details.
When you access the Alarm Summary view, the alarms appear to
lag behind what is visible in the Site Management Portal UI.
To resolve this issue, hover over the error to view a tool tip
with error information. If the tool tip is Timeout, refresh your
browser window and the values should appear.
In some cases, errors occur because the time set for the
Site Director and computer running the Ready Access Portal
software differ by more than 5 minutes or the two computers
are in different time zones. Refer to the Ready Access Portal
Software Installation Instructions (LIT-12011523).
The following appears in the cells of a view:
Error
37Ready Access Portal Help