System information

Table 17: Ready Access Portal UI Troubleshooting
SolutionProblem
This behavior happens in the following circumstances:
• The Metasys system Administrator initiates an update.
• The computer running the Ready Access Portal software
restarts.
• The timeout period for the logged in user elapses.
You perform an action (click a link or button) and the login screen
appears.
This problem may occur if you make changes in an engine
and do not take the appropriate steps.
To resolve this issue, if you make changes in any engine
on the site, issue an Archive command for the Engine object
before you update the Ready Access Portal UI.
Changes that require an Archive command are the following:
• Add, remove, or modify user views.
• Add or remove trends extensions.
• Add or remove field points.
You make changes in the Site Director and update the Ready
Access Portal UI, but the changes do not appear.
Ready Access Portal software does not support MVE
electronic signature or electronic signature annotation
requirements.
You are using Ready Access Portal software on a site with Metasys
for Validated Environments (MVE), extended architecture, and
signatures/annotations are not being created when you perform
actions in the Ready Access Portal UI.
This behavior occurs because when you submit a value
change, a refresh request issues after a short delay. If the
item receives the change value request prior to the refresh
being executed, the updated value appears in the view. If
the refresh executes prior to the item receiving the change
value request, then the new value does not appear
immediately and a manual refresh is required to update the
value shown on the screen. The Ready Access Portal UI
refreshes automatically every 5 to 15 seconds.
To resolve this issue, perform a manual refresh. See
Workspace Title Bar for information on the Refresh button.
You submit a change value request or perform a similar action and
the Ready Access Portal UI does not update for the new value.
This problem occurs because you opened new windows of
the Ready Access Portal UI incorrectly.
If you want to run more than one Ready Access Portal UI
window, open a new window from the Start menu or
double-click the Internet Explorer icon. Do not create a
window using the File > New Window selection, File > New
> Tab selection, or the Ctrl-N shortcut.
While viewing several open Ready Access Portal UI windows, you
see this error:
Server Error in ‘/RAP’ Application.
Failed to load viewstate.
The Ready Access Portal log does not record a problem.
This is expected behavior.
Points that no longer exist in the system but still are defined
in a Tailored Summary display Error in each column when
viewed in the Site Management Portal UI. When you view
the Tailored Summary in the Ready Access Portal UI, the
same points display - - - in each column.
Points that no longer exist in the system but are still defined in a
Tailored Summary appear differently in the Site Management Portal
UI than in the Ready Access Portal UI.
This is expected behavior.
IP addresses for devices not upgraded to Release 5.0 or
later appear as the appropriate value when viewed in the
Site Management Portal UI Tailored Summaries. When you
view a Tailored Summary in the Ready Access Portal UI,
the value is (Complex). IP addresses for devices that are
running Release 5.0 display correctly.
IP addresses for devices not upgraded to Release 5.0 or later
appear differently in Tailored Summaries in the Site Management
Portal UI than in the Ready Access Portal UI.
39Ready Access Portal Help