System information

Table 17: Ready Access Portal UI Troubleshooting
SolutionProblem
To change the time display in the Ready Access Portal:
1. Open Notepad.
2. On the File menu, select Open.
3. Browse to C:\Program Files\Johnson Controls\Metasys
RAP\release\web\web.config or C:\Program Files
(x86)\Johnson Controls\Metasys
RAP\release\web\web.config (Windows Server 2012
and Windows Server 2008 R2, 64-bit).
Note: In the path, release is the number of the release
you currently have installed.
4. Click Open.
5. Look for the line with this text: <add
key="TwelveHourFormatEnabled" value="false"/>
6. Replace false with true.
7. Save the file and close all windows.
8. Log in to the Ready Access Portal UI. Times should now
appear in 12-hour format.
You would like to display the time in 12-hour format instead of
24-hour format.
This behavior occurs if you do not enable HTTP activation
when you configured your OS. For instructions on enabling
HTTP activation, refer to the Ready Access Portal Software
Installation Instructions (LIT-12011523) or ADS, ADX, and
SCT Installation and Upgrade Instructions Wizard Content
(LIT-12011331).
User views do not appear in the selection trees and the following
JavaScript error appears:
HeartbeatService is undefined in Default.js
41Ready Access Portal Help