Warranty

Summary of Warranty & Return Policies

Standard Real Flame Limited Warranty

Real Flame® Company warrants Real Flame ventless fireplaces and accessories to be

free from defects in parts and workmanship under normal use and service for a period

of 90 days from the date of purchase. In the event of such defects Real Flame will, at

its option, replace the defective product or refund the purchase price. The foregoing is

the exclusive remedy and Real Flame disclaims all other warranties, including any

implied warranty of merchantability or fitness for a particular purpose. In addition, Real

Flame will not be responsible for consequential damages in excess of the purchase

price of the product on which such liability is based.

Propane and Natural Gas Product Warranty

Real Flame® Company warrants Real Flame gas fireplaces and accessories to be free

from defects in parts under normal use and service for a period of 2 years from the

date of purchase and defective from finish issues for a period of 90 days from the date

of purchase. In the event of such defects Real Flame will, at its option, replace the

defective product or refund the purchase price. The foregoing is the exclusive remedy

and Real Flame disclaims all other warranties, including any implied warranty of

merchantability or fitness for a particular purpose. In addition, Real Flame will not be

responsible for consequential damages in excess of the purchase price of the product

on which such liability is based.

Limited Collection Made in USA Warranty

Real Flame Limited Collection Fire Pits are warranted against normal wear and tear for

10 years.

Electric Firebox Warranty

Please remember to register your firebox. Registration instructions are found on the

last page of the firebox owner’s manual. Electric fireplaces carry a one-year warranty

on the electric firebox only, and this warranty is only valid if the firebox has been

registered.

Return Policy

You may return your purchase within 90 days of receipt. No refunds will be issued for

incomplete or unauthorized returns. All returned products must be 100% complete,

adequately packaged in original packaging and in resalable condition. Products that

have been assembled or modified will not be eligible for return. All items must be

returned in their entirety, meaning all items included must be returned together. No

returns or exchanges on discontinued items. Please begin the return process by

contacting the store or company where you bought your Real Flame item.

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Summary of Warranty & Return Policies Standard Real Flame Limited Warranty Real Flame® Company warrants Real Flame ventless fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from the date of purchase. In the event of such defects Real Flame will, at its option, replace the defective product or refund the purchase price.
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Replacement Parts In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s discretion. We will assess any damage and find a solution, which could include shipping you a replacement. No replacements are available for discontinued items or repackaged (open box) products.