User's Guide

support. See the
Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information from the HP website. Go to
http://www.hp.com/support, select your
country or region, and follow the on-screen instructions. If you use an external optical drive, it
must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery
media.
●
The creation process can take an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager (select models
only) on page 51.
Using Windows tools
You can create system restore points and create backups of personal information using Windows
tools.
▲
From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.
For more information and steps, see Help and Support.
Restore and recover (select models only)
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information and steps, see Help and Support.
▲
From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far
right of the taskbar.
●
On select models, if you need to correct a problem with a preinstalled application or driver, use
the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual
application or driver.
▲
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
50 Chapter 11 Backing up, restoring, and recovering