Owner`s manual

Troubleshooting
We pride ourselves on our grill and on our commitment to ser ve you. Please consult the chart below to
help resolve issues you may encounter. Also, please don’t hesitate to contact us with any issue.
Issue
Potential Cause
Solution(s)
Grill will not turn on.
Grill is not getting power.
Make sure the grill is plugged in
to a working GFCI outlet and
outlet is not tripped
Grill will not turn on.
If grill light works, fuse on circuit
board is blown.
Replace fuse manually. Call or go
to website for instructions
Controller displays “ER-1”
Error message: Grill has
overheated.
Ensure temperature probe is
properly connected to controller
board RTDA tabs. See p. 6
Controller displays “ER-2”
Error message: Grill hasn’t
ignited within 20 minutes.
•Check that pellet hopper isn’t
empty
•Make sure pellets are being
delivered to the fire pot
•Light with lid open
•If grill still fails to light, use
Manual Start up steps on p. 15
Controller displays “ER-3”
Error message: Power failure
during operation.
•Check power source
•Make sure grill is properly
plugged in
Grill is smoking excessively/
smoke is discolored
Wet or moist wood pellets
Remove pellets from the hopper
and burn pot, replace with clean
dry pellets
Grill is smoking excessively/
smoke is discolored
Excessive ash in burn pot
Check the burn pot for ash and
clear as necessary
Grill will not heat to or stay at
proper temperature
Insufficient fuel supply
Check hopper for pellets
Grill will not heat to or stay at
proper temperature
Insufficient air flow
Check burn pot for obstructions/
ash accumulation
Grill will not heat to or stay at
proper temperature
Ash build-up in burn pot
Check the burn pot for ash and
clear as necessary
17 ©2014, Rec Tec Industries, LLC
Questions?
Call our customer service at 1-855-696-0890
10am-8pm EST, M-F. Or visit RecTecGrills.com.