Specifications

Networking Issues
206 SnapServer Administrator Guide
The SnapServer Does Not Operate Properly on a Network Running Gigabit-
Full-Duplex
For Gigabit Ethernet to operate properly, both the switch and the SnapServer’s
primary Ethernet port must be set to Auto (autonegotiate). Any other setting will
result in unexpected behavior and reduced performance.
The Network Does Not Have a DHCP Server and the SnapServer IP Address Is
Unknown
Install SnapServer Manager from the SnapServer User CD onto a client workstation
on the same subnet as the SnapServer. You can then use the utility to discover all
SnapServers on that network segment, and to assign static IP addresses as
necessary.
Apple Users Cannot Log into the SnapServer as Windows Users
To allow Apple users to access a SnapServer, replicate their user names and
passwords locally on the SnapServer.
An Apple Mac Connection to the SnapServer Is Reset When a Share Is
Updated
A Mac client connected to a SnapServer share may receive a message stating that
the SnapServer will be going down in 5 minutes. This is because the AFP protocol
needs to be restarted. To resolve this issue, reconnect to the share.
Problems Occur with Domain Controller Authentication
You are receiving the following errors in your error log:
SMB: Domain Controller unavailable
SMB: Username not connected to Domain Controller
This means that either your Domain Controller is down, or the SnapServer is unable
to reach it. Because it cannot communicate with the Domain Controller, it is not able
to authenticate the user. Check to make sure the Domain Controller is online, is
consistently reachable via the network, and that users can authenticate to the
Domain Controller.
You Start Your SnapServer but Cannot See It on the Network
10.10.10.10 is the default address for the primary Ethernet port if no DHCP server is
seen on your network. Ensure that the Ethernet cable is connected securely to both
the network port and the server's primary Ethernet port. Also, check to see that the
Link light on the front of the SnapServer is lit (solid green). If the Link light is off,
this is normally caused by a mismatch between the switch/hub and the Ethernet