Specifications

Miscellaneous Issues
Appendix C Troubleshooting SnapServers 209
NetVault client application may not be able to connect to the NetVault for
GuardianOS server running on the SnapServer. To resolve this issue, simply disable
and then re-enable the NetVault for GuardianOS Server via the
SnapExtensions >
BakBone NetVault
screen.
BakBone NetVault Restore Limitations for UNIX SnapTrees
File and directory permissions will be restored when using BakBone NetVault.
However, when Windows file and directory permissions are restored to a UNIX
SnapTree on a SnapServer, the Windows-style extended permissions are removed
to preserve proper UNIX Snaptree permissions.
When Backing Up with Symantec Backup Exec 9.1 or 10.0, the Backup Hangs
To resolve this issue immediately, restart the Backup Exec server.
Other Issues
A Problem Occurred While Booting. The System is Offline and the Status LED
is Blinking Amber and Green
The SnapServer has booted into Maintenance (Recovery) Mode. This may be due to
a boot failure in the previous boot attempt. Try booting again. If the server still
returns to Maintenance Mode, call Technical Support.
Power to the SnapServer Is Unexpectedly Cut Off Due to a Power Outage
Overland Storage recommends that you use an uninterruptible power supply (UPS)
with the SnapServer. If you did not have a UPS attached to the server at the time of
the power outage, do the following:
1 On SnapServers with no on/off switch, remove the power cables. On Snap
Expansion S50 and SD30SA, turn off the power switches on the back of the unit.
2 Once the power is restored and stabilized, turn the power supplies back on and
reboot the server.
Once the SnapServer boots, it begins resynchronizing the RAID(s) if necessary.
You can use the server during the resynchronization, but performance will be a
little slower than normal. Do not remove drives, however, while the server is
resynchronizing the RAID.
The Server Is Not Responding to File Requests or Configuration Commands
Call your SnapServer technical support representative.