User's Manual
RedCONNEX
TM
AN-80i
PTP & PMP User Manual
70-00072-01-04-DRAFT Proprietary Redline Communications © 2007 May 7, 2007
Page 77 of 91
The following table lists some common troubleshooting tips for the web interface.
Table 31: Diag. - Web Interface Diagnostics
Symptom Possible Problem Solution
Incorrect IP
address and/or
Subnet Mask.
Perform a ping test from the host computer command
line.
If the ping test is unsuccessful, then the problem is
with the IP address. Perform a long reset to apply the
default address (192.168.25.2) and Subnet Mask
(255.255.255.0)
Problems with host
computer, or AN-
80i.
If the ping is successful, reset the AN-80i, and/or reset
the host computer.
General
Information
screen is not
displayed
Host PC ARP table
is incorrectly
configured
Run 'arp -d' whenever the AN-80i is swapped. Check
that the subnet mask for the host PC matches the
subnet mask of the AN-80i. Check that the host PC's
address is 192.168.25.n, where 'n' is not equal to 0,2,
or 255.
Attempt to login to the AN-80i using a Web browser. Microsoft Internet Explorer is
recommended. If the AN-80i does not respond by displaying the login dialog box, check
that the correct IP address is being used. The value 192.168.25.2 is the factory default
value and may have been changed during installation.
Test is to verify the IP address is reachable from the computer. Use the ping command to
test the Connection between the AN-80i and host computer.
>ping 192.168.25.2
If the ping test is successful, the host computer was able to send and receive packets
to/from the AN-80i. The problem may be with the Internet browser or related settings on
the host computer. Reboot the host computer to try to resolve the problem.
If the ping is unsuccessful, there may be problems using that IP address; the IP address
may be incorrect, or there may be a duplicate address. For correct operation the host
computer and the AN-80i must be on the same subnet. For example, if the AN-80i is
using the factory default settings, the host computer could be set for an IP of
192.168.25.3 and a subnet mask of 255.255.255.0.
If the correct IP address of the AN-80i cannot be determined, it is recommended to
perform the IP recovery procedure. See 6.2: Procedure to Reset AN-80i IP Address on
page 75.