User's Manual

SIM™ User Manual | Ref Code: SUM | GEN4_0024| Version: 8
164
12.0 SIM™ Contact and Support
TROUBLESHOOTING INDEX
SIM™ manager
Internet explorer cannot open SIM™ manager
Silverlight Errors
SIM™ pod status on SIM™ manager is orange
The assessment status is stuck on ‘pending’
The assessment status is stuck on ‘retrieving’
No wetness events shown
No wetness events recorded, however SIM™ sensor is wet
Resident or facility pictures cannot be uploaded
How can I access the online User Manual
User is unable to log into SIM™ manager or SIM™ assist
Forgotten SIM™ user name
Forgotten SIM™ password
Parts of the SIM™ manager window are not showing on the screen.
Unable to save/load/display assessment report as a PDF
Cannot find a resident in the SIM™ manager.
Unable to view past assessments or resident not showing up in reports e.g. Wing toileting report.
Unable to allocate SIM™™ pods to start an assessment (unable to see available SIM™ pods in set up screen)
SIM™ manager is not showing the correct time after the computer has been corrected for time zones.
No recommendations for continence aids in the SIM™ Continence care plan.
SIM™ assist
SIM™ assist tablet is not turning on
SIM™ assist application is not opening
SIM™ assist application does not adjust orientation when rotating the tablet
Time lag / lead error on SIM™ assist
SIM™ assist application is not connected even though the tablet is connected to Wi-Fi.
If the SIM™ assist is not updating observations during the assessment
SIM™ assist not synchronising with the SIM™ manager
SIM™ assist is still displaying a resident whose assessment has finished.
Observation not synchronised from SIM™ assist to SIM™ manager
Assessment and observation not synchronised from SIM™ manager to SIM™ assist
User cannot log in to SIM™ assist
Not receiving notifications / messages on SIM™ assist
There are assessments/residents on the SIM™ assist that I do not recognize.
SIM™ pod
SIM™ pod battery depletes before assessment is complete
All the lights on the SIM™ pod are flashing orange.
SIM™ pod’s network Indicator Light (middle light) is flashing:
SIM™ pod’s battery Indicator Light (top right light) is:
SIM™ pod is flashing
Pod is damaged or lost
SIM™ Set up and Configuration
During SIM™ pod configuration, the required SIM™ pod libraries cannot be downloaded
During SIM™ pod configuration, the firmware upgrade on the SIM™ pod failed
During SIM™ pod configuration, the SIM™ pod configuration failed
Upon completing SIM™ pod configuration, SIM™ pods configured are not listed in the Admin/Devices list in SIM™ manager.
General
Resident does not tolerate the sensor