User's Manual

SIM™ User Manual | Ref Code: SUM | GEN4_0024| Version: 8
167
SIM™ manager
Symptom
Corrective Action
 Allocate a different pod
19. SIM™ manager is not showing the correct time
after the computer has been corrected for time
zones.
 Restart Internet Explorer
IT actions recommended:
 Clear browser cache
 IT to re-boot the server after the correction of
the local clock
20. No recommendations for continence aids in the
SIM™ Continence care plan.
 Check local continence aid catalogue, update
all product information such as working
capacities, sizes etc.
 Refer to Section 8.2 CREATE A CONTINENCE CARE
PLAN on data required for successfully pad
recommendations
SIM™ assist
Symptom
Corrective Action
21. SIM™ assist tablet is not turning on
 Check if tablet is charged by viewing battery
status
 Check SIM™ assist is plugged in correctly to
the power source
 Check staff are using the correct charger
 Refer to the tablet’s User Manual for additional
troubleshooting tips
22. SIM™ assist application is not opening
 Re-install SIM™ assist app
 If it still doesn’t work contact your IT personal
23. SIM™ assist application does not adjust
orientation when rotating the tablet
 SIM™ assist is only supported in landscape
mode
24. Time lag / lead error on SIM™ assist
 The tablet is set with a time other than the
server time. Set the tablet time (and time
zone) to match the server.
 If the SIM™ assist application still shows the
error message, ask your IT support officer to
set the server time to the correct time zone.
25. SIM™ assist application is not connected even
though the tablet is connected to Wi-Fi.
IT actions recommended:
 Check the server IP address and port number
are set correctly
 On the tablet, go to Settings/Applications/SIM
assist and clear the application data (SIM assist
will re-synchronise). CAUTION: If there are
unsynchronised observations on the SIM assist,
these will be lost.
26. If the SIM™ assist is not updating observations
during the assessment
 Check that the Wi-Fi is switched on (see Wi-Fi
settings in tablet).
 Check that the tablet is connected to the Wi-Fi
network.
 Check that you have clicked on “connection”
within the SIM™ assist app.
 Check that the SIM™ assist is synchronising in