User's Manual

SIM™ User Manual | Ref Code: SUM | GEN4_0024| Version: 8
169
SIM™ pod
Symptom
Corrective Action
34. SIM™ pod battery depletes before assessment is
complete
 Ensure SIM™ pod is fully charged before using
(solid green light)
 If SIM™ pod has been in storage for a period of
6 months or more without being charged, the
capacity of your SIM™ pod battery may have
dropped. Discharging and recharging the pod
may improve the pod’s battery life. If not, the
battery may have reached the end of its
working life.
 If SIM™ pod is fully charged, and the discharge
time does not increase after each charge, your
SIM™ pod’s battery may have reached the end
of its life, contact SIM™ customer service
35. All the lights on the SIM™ pod are flashing
orange.
 The SIM™ pod’s safety circuit has ‘tripped’.
This usually happens when the pod becomes
completely wet (e.g. when cleaning). This is
normal
 Wash and dry the pod and return it to the
SIM™ dock. The safety circuit will reset
36. SIM™ pod’s network Indicator Light (middle light) is flashing:
Orange
 The SIM™ pod is attempting to reconnect to
the Wi-Fi network, check Wi- Fi network is
available.
Turquoise
 The SIM™ pod is attempting to connect to the
server, check that the server is accessible from
the Wi- Fi network
Red
 The SIM™ pod has failed to connect to the Wi-
Fi network or the server
 Check that the Wi-Fi network is available
IT actions recommended:
 Check that the Wi-Fi network is broadcasting
its SSID (SIM™ pods will not connect to
networks with hidden SSID’s)
 Check that the server is accessible from the Wi-
Fi network.
 Check that the Wi-Fi settings are correct (re-
configure the SIM™ pod if necessary
 Some Wireless Access Points fail to correctly
negotiate the Wi-Fi protocol (b, g or n) with the
SIM™ pod. Set your Wireless Access Point to
use b, g or b/g only
37. SIM™ pod’s battery Indicator Light (top right light) is:
Red
 There has been a charging fault, remove pod
from the dock and then re-dock. The pod may
need to cool down for a few minutes.
 Ensure that the pod is being charged in an
environment less than 30 degrees Celsius or 86
degrees Fahrenheit.
 If problem persists, contact SIM™ customer