Warranty Guide

operation resulting from improper installation, or failure to properly maintain the door system or its components are
also excluded from the warranty.
Additional exclusions from the warranty include:
(i) Natural variation in the color, grain or texture of the veneer and surface grain separation;
(ii) Damages caused by failure to comply with installation, care and handling instructions, including
those listed above;
(iii) Abuse or misuse of the door, includes damages caused by attempts by persons other than Lowe’s
or the manufacturer to repair the door;
(iv) Doors that are improperly hung or do not swing freely;
(v) Labor costs; and
(vi) Damages resulting from causes outside the control of Lowe’s or manufacturer’s control (i.e. flood,
earthquake, exposure to salt air and/or humidity and other acts of nature or third parties outside of
our control).
Provided further, in the event of warping, we may defer repairing or replacing the door slab for a period up to twelve
(12) months from the date of the claim as it is not uncommon for a temporary warp condition to occur as the door
slab adjusts to local humidity and temperature conditions. This deferral will not be counted against the warranty
period.
HOW TO GET ASSISTANCE:
If you have a problem with your door, immediately upon discovery, contact the store from which you purchased the
door or contact Lowe’s directly at the following:
Phone: 1-800-44LOWES (1-800-445-6937)
Email: [e-mail]
Mailing Address:
Customer Care
Lowe’s Companies, Inc.
1605 Curtis Bridge Rd. CON8
Wilkesboro, NC 28697
Please provide the following so that we can respond quickly: a) date and location of purchase, b) copy of your sales
receipt, c) how to contact you, d) the address where the door can be inspected, and e) a description of the apparent
problem and the product (photographs are helpful).
If your claim is accepted, we will choose to either refund the original purchase price, or replace the product or repair
the product or a component of the product, the replacement product/component will be comparable to that of the
original product.
Important Legal Information - Please read this carefully. It affects your rights.
This Limited Warranty document sets forth our maximum liability and your sole and exclusive remedy for our
products. We shall not be liable for special, indirect, consequential, or incidental damages. We make no other
warranty or guarantee, either express or implied. Including no implied warranties of merchantability and fitness for a
particular purpose to the original purchaser or to any subsequent user of the Product. In the event state or provincial
law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer
than as required by law, and the time and manner of presenting any claim thereon shall be the shortest time period
allowed under applicable law which in no event shall be longer than the time period of the express warranty stated
herein. This Limited Warranty document gives you specific legal rights, and you may have other rights that vary
from state/province to state/province.
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