Warranty Guide

Color
Color change due to normal weathering is excluded from
this warranty. Normal weathering is defined as any
exposure to ultraviolet (sun) light, weather and
atmospheric conditions which will cause any colored or
painted surface to fade, darken, chalk or acquire a surface
accumulation of dirt or stains. The severity of these
conditions depends on air quality, location of your home
and other local conditions.
Damage Related Exclusions
• Improper installation, use or maintenance
• Product failure or damage due to improper installation or
modifications including: adjustments or corrections due
to improper installation
• Failures due to product modifications or window shading
devices (e.g., glass tinting, security systems, improper
painting or staining, insulated window coverings, etc.)
• Units improperly assembled and/or improperly mulled
by others
• Water infiltration other than as a result of a defect in
manufacturing, materials or workmanship
• Glass or metal damage caused by others (e.g., brick
wash, sanding or improper washing, chemicals or
airborne pollutants such as salt or acid rain). Corrosion
resistant hardware is available for installations exposed
to salt water or acid rain
• Delivery damage by companies other than ReliaBilt
• Accidents or Acts of God
• Normal wear and tear
General Exclusions
• Non-transferable
• Tarnish, corrosion or discoloration of hardware finishes
• Screens are not covered under the warranty
• Caulking is a maintenance responsibility of the
homeowner after installation and is not covered under
the warranty
• Applicable taxes and freight
• Defects in exterior paint, interior and exterior laminate
coverage limited to 10 years
Labor Related Exclusions
• All labor is excluded after the first year of warranty
• Replacement of sash panels, glass or other components
• Removal and disposal of defective product
• Painting or staining of repaired or replaced product,
component, trim or other carpentry work that may be
required
• Service trips to provide instruction on product use
How to get help...
For further information or to make a claim, please contact
the ReliaBilt retailer/dealer who supplied you with the
ReliaBilt product. If unavailable or unknown to you, you
may contact us at:
Warranty Department
ReliaBilt Window and Door Systems
300 Welcome Center Blvd.
Welcome, NC 27374
All claims must include the following information:
• Description of the product such as the exterior color,
unit size or inside visible glass measurements
• A detailed description of the suspected defect and
where the product is installed
• Product identification number (PIN), which is a unique
eight-digit “warranty I.D.” number located in the top
portion of each product
• Proof of purchase and date
• Your name, address, telephone number
Replacement products may be provided to the homeowner
at no cost, but there could be labor charges for the removal
of defective products and for installation of replacement
products, if not removed and installed by the homeowner.
The manufacturer has no responsibility, liability or
obligation for, nor will it pay, any removal or installation
costs for the replacement products.
Replacement components or parts will be delivered to the
nearest ReliaBilt location. Delivery to the actual installed
location is the responsibility of the homeowner.
When warranty coverage is unclear, ReliaBilt may charge
an inspection fee of $100.00 for any on-site inspections. If
the inspector determines the ReliaBilt product has a defect
covered by this warranty, the inspection fee will be waived.
300 Welcome Center Blvd.
Welcome, NC 27374
This warranty applies to:
Windows with the 105, 130, 150, 160,
450, 460, 750 and 755 SERIES
and Doors of the 300 SERIES.
01-15 supersedes 04-14