Warranty Guide

At ReliaBilt we are proud of the quality and workmanship of
our windows and patio doors and want you to be satisfied
with them. We are pleased to offer you the following
Lifetime Limited Warranty on our products for materials
and workmanship from the date of installation at no
additional cost to you!
Of course, as you would expect, our warranty does not
cover normal wear and tear, or damages resulting from
misuse, abuse, neglect or improper maintenance, and
alterations or damages caused by others.
Unit Components
ReliaBilt warrants to the original single-family
homeowner that products manufactured by
ReliaBilt will be free of defects in parts and
workmanship under normal use and service for
as long as you own and reside in the home in
which the products were installed.
Insulated Glass
The insulated glass portion of the window is
warranted not to “fail” for a period of twenty-
five years from the date of purchase. A “failed”
unit is one that develops a significant
obstruction of vision resulting from a moisture film
formation or dust collection between the interior glass
surfaces of the unit caused by failure of the hermetic seal.
Small marks, scratches and spots which do not exceed
company standards or federal government specifications
DD-G-451D or ASTM C1036 Standard Specification for
Flat Glass, do not make insulated glass units defective.
Coverage During 1st Year
ReliaBilt will repair or replace any defective window
components (including stress cracks) or parts at no
charge, during the first year after purchase by the original
single-family homeowner.
Insulated Glass Coverage After the 1st Year
Should the glass fail after year 10 as a result of defects
described above, then ReliaBilt will charge you a fixed
percentage of the company's selling price for insulated
glass at that time, according to the following schedule.
Years Required Payment Percentage
2-10 0%
11-15 50%
16-25 75%
Repair Procedure
This warranty is limited to ReliaBilt, at its option, repairing
and/or replacing defective parts (color matching not
guaranteed) in lieu of repair or replacement. ReliaBilt, in its
sole discretion, reserves the right to refund the amount
paid by the original single-family homeowner for the
window product (excluding installation cost).
Product Changes
ReliaBilt reserves the right to discontinue or change any
product it manufacturers. If the part or component of the
product originally installed is not available and ReliaBilt
determines to make replacement, ReliaBilt shall have the
right to substitute such part or component designated by
ReliaBilt to be of equal quality and price.
Commercial Applications
If ReliaBilt products are installed in non-owner multi-family
occupied dwellings or used for commercial purposes such
as schools, churches, government owned structures,
office buildings, etc., then this warranty will be limited to
10 years, and excludes labor.
Limitations
A L L I M P L I E D W A R R A N T I E S I N C L U D I N G
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE WILL EXPIRE WITH THE TERM OF THIS LIMITED
WARRANTY. ReliaBilt EXCLUDES AND WILL NOT PAY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES AND ITS
LIABILITY WILL IN ALL INSTANCES BE LIMITED TO REPAIR
OR REPLACEMENT OR REFUND OF ACTUAL PURCHASE
PRICE OF THE DEFECTIVE PRODUCT.
Some states do not allow the exclusion or limitation of
incidental or consequential damages or limitation of the
duration of an implied warranty.
This limited warranty is only applicable in the USA. This
limited warranty gives you specific legal rights, and you
may also have other rights, which may vary, from state to
state.
This limited warranty may not be changed or modified by
any representative of the manufacturer or its distributors
or dealers.
Condensation, Mold & Mildew
Condensation on the glass surface is a natural result of
excess moisture in the house and does not indicate a
defective product or faulty installation. Maintaining proper
household humidity levels may prevent problems such as
mold, mildew and related health risks. In no event shall
ReliaBilt be liable for any damages, including special,
incidental or consequential damages, resulting from
condensation, mold or mildew.
IF YOU BECOME AWARE OF PERSISTENT CONDENSATION
ON YOUR WINDOWS, YOU SHOULD TAKE IMMEDIATE
REMEDIAL ACTION TO PREVENT WATER, MOLD AND/OR
MILDEW DAMAGE TO YOUR PROPERTY AND POTENTIAL
HEALTH RISKS.
Limited Lifetime
Window and Door Warranty
L
lifetime
25
years
DOORS OF THE 300 SERIES AND ALL NEW CONSTRUCTION WINDOWS