Warranty Guide

At ReliaBilt we are proud of the quality and workmanship of our windows
and patio doors and want you to be satisfied with them. We are pleased
to offer you the following Transferable Lifetime Limited warranty on our
products for materials and workmanship from the date of installation at
no additional cost to you!
Of course, as you would expect, our warranty does not cover normal wear
and tear, or damages resulting from misuse, abuse, neglect or improper
maintenance, and alterations or damages caused by others.
Unit Components
ReliaBilt warrants to the original single-family homeowner that
products manufactured by ReliaBilt will be free of defects in
parts (including screens) and workmanship under normal use
and service for as long as you own and reside in the home in
which the products were installed.
Insulated Glass
The insulated glass portion of the window is warranted not to "fail" for a
prorated period up to a lifetime depending on series. A “failed” unit is one
that develops a significant obstruction of vision resulting from a moisture
film formation or dust collection between the interior glass surfaces of
the unit caused by failure of the hermetic seal. Small marks, scratches
and spots which do not exceed company standards or federal
government specifications DD-G-451D or ASTM C1036 Standard
Specification for Flat Glass, do not make insulated glass units defective.
Insulated Glass Warranty Coverage
Should the glass fail after the year indicated below as a result of defects
described above, then ReliaBilt will charge you a fixed percentage of the
company's selling price for insulated glass at that time, according to the
following schedule.
Years
3050-3100-3201 3500 Required Payment Percentage
0-15 0-25 0%
16-25 26-40 25%
26-30 41-Life 50%
3900/700/705 Insulated Glass Coverage, Including Breakage
Your Reliabilt windows are warranted against seal failure, defects and
accidental glass breakage for as long as you own and reside in the home in
which the Reliabilt products were installed. NOTE: This warranty against
accidental breakage does not apply to tempered or specialty glass or
Silent Guard products.
Transfer of Warranty
This warranty is transferable one time only by the original single family
homeowner to a successor owner of the property. If this warranty is
transferred, it will remain in effect for 10 years after the date of the
transfer or to the conclusion of the original warranty, whichever comes
first. ReliaBilt must receive written notice of the transfer of title to such
property within thirty (30) days after the date of transfer of ownership.
Failure to timely furnish such notice and payment to ReliaBilt will result in
the immediate termination of the warranty coverage.
Repair Procedure
This warranty is limited to ReliaBilt, at its option, repairing and/or
replacing defective parts (color matching not guaranteed) in lieu of repair
or replacement. ReliaBilt, in its sole discretion, reserves the right to
refund the amount paid by the original single-family homeowner for the
window product (excluding installation cost).
Product Changes
ReliaBilt reserves the right to discontinue or change any product it
manufactures. If the part or component of the product originally installed
is not available and ReliaBilt determines to make replacement, ReliaBilt
shall have the right to substitute such part or component designated by
ReliaBilt to be of equal quality and price.
Commercial Applications
If ReliaBilt products are installed in non-owner multi-family occupied
dwellings or used for commercial purposes such as schools, churches,
government owned structures, office buildings, etc., then this warranty
will be limited to 10 years.
Limitations
ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE WILL EXPIRE WITH THE TERM
OF THIS LIMITED WARRANTY. ReliaBilt EXCLUDES AND WILL NOT PAY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES AND ITS LIABILITY
WILL IN ALL INSTANCES BE LIMITED TO REPAIR OR REPLACEMENT OR
REFUND OF ACTUAL PURCHASE PRICE OF THE DEFECTIVE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitation of the duration of an implied warranty.
This limited warranty is only applicable in the USA. This limited warranty
gives you specific legal rights, and you may also have other rights, which
may vary, from state to state.
This limited warranty may not be changed or modified by any
representative of the manufacturer or its distributors or dealers.
Condensation, Mold & Mildew
Condensation on the glass surface is a natural result of excess moisture
in the house and does not indicate a defective product or faulty
installation. Maintaining proper household humidity levels may prevent
problems such as mold, mildew and related health risks. In no event shall
ReliaBilt be liable for any damages, including special, incidental or
consequential damages, resulting from condensation, mold or mildew.
IF YOU BECOME AWARE OF PERSISTENT CONDENSATION ON YOUR
WINDOWS, YOU SHOULD TAKE IMMEDIATE REMEDIAL ACTION TO
PREVENT WATER, MOLD AND/OR MILDEW DAMAGE TO YOUR
PROPERTY AND POTENTIAL HEALTH RISKS.
Color
Color change due to normal weathering is excluded from this warranty.
Normal weathering is defined as any exposure to ultraviolet (sun) light,
weather and atmospheric conditions which will cause any colored or
painted surface to fade, darken, chalk or acquire a surface accumulation
of dirt or stains. The severity of these conditions depends on air quality,
location of your home and other local conditions.
Damage Related Exclusions
• Improper installation, use or maintenance
• Problems attributable to nail fins that are applied by anyone other
than Atrium
• Product failure or damage due to improper installation or
modifications including: adjustments or corrections due to
improper installation
• Failures due to product modifications or window shading devices
(e.g., glass tinting, security systems, improper painting or staining,
insulated window coverings, etc.)
• Units improperly assembled and/or improperly mulled by others
• Water infiltration other than as a result of a defect in
manufacturing, materials or workmanship
• Glass or metal damage caused by others (e.g., brick wash, sanding
or improper washing, chemicals or airborne pollutants such as salt
or acid rain). Corrosion-resistant hardware is available for
installations exposed to salt water or acid rain
• Delivery damage by companies other than ReliaBilt
• Accidents or Acts of God
• Normal wear and tear
General Exclusions
• Tarnish, corrosion or discoloration of hardware finishes
• Defects in exterior paint, interior and exterior laminate coverage
limited to 10 years
• Caulking is a maintenance responsibility of the homeowner after
installation and is not covered under the warranty
Labor Related Exclusions
• Labor is NOT included in any portion of this warranty
• Replacement of sash panels, glass or other components
• Removal and disposal of defective product
• Painting or staining of repaired or replaced product, component,
trim or other carpentry work that may be required
• Service trips to provide instruction on product use
Transferable Lifetime Limited
Warranty Replacement Products
PLACE APPLICATION IN ENVELOPE AND
MAIL TO:
ReliaBilt Window and Door Systems
Attn: Warranty Department
300 Welcome Center Blvd.
Welcome, NC 27374
®
SERIES 3050, 3100, 3201, 3500, 3900, SILENT GUARD , 700 CASEMENT, 705 AWNING, #998 GARDEN WINDOW, 600 HOPPER
L
lifetime