Installation and Maintenance IV Octel 200 and Octel 300 Message Servers Installation and Maintenance Manual Serenade 2.0 and Serenade 3.
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This equipment complies with Part 68 of the FCC rules. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices that can be connected to the telephone line.
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 FCC Rules. These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Introduction The Octel Overture 300 message server is a 32 to 128 port voice messaging system and the Octel Overture 200 message server is a 4 to 64 port voice messaging system. When installed at a customer’s site, the message server attaches to the extension lines of a PABX or directly to the public network via Direct Exchange Lines.
Functions The Octel Overture 200 and the Octel Overture 300 message servers have the following functions. - Automatically answers calls redirected on no answer or busy conditions. - Interrogates the caller for any messages. - Stores the message. - Forwards the message as and when appropriate. - When connected to a PBX, the ability to answer and transfer a call. - The option to place outgoing calls (through a PBX, or directly into the public network) for the purpose of delivering messages.
68 NET:REMOTE DELIVERY ATTEMPT LIMIT 20 69 NET:REMOTE DELAY BEFORE RETRY (MINUTES) 10 Delays in dialing strings (D character) between the PABX access code and the rest of the digits must be between 3.5 and 8 seconds. Set D character timing in System Parameter 28 — “D” CHARACTER DELAY TIME. INFORMATION Table Indices The following INFORMATION Table indices are particular to the requirements for the UK.
! " # The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. Industry Canada does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Industrie Canada: Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du Canada (ICES). AVIS: L’étiquette de L’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Industrie Canada n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Octel Overture 200/300 " ! ! 1.1 1.2 1.3 1.4 1.5 Understanding the INSTALL Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Using INSTALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Answering Questions in INSTALL . . . . . . .
" "! (continued) " "! 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Listing and Clearing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 System Performance Report . . . . . . . . . . . . . . . . . . . . .
Table of Contents (continued) Chapter 10 Digital Trunk Interface Card (DTIC) 10.1 10.2 10.3 Digital Trunk Interface Card (DTIC) Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 How to Configure the DTIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3 Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 Installation and Maintenance Manual volume Table of Contents Ċ Figures Chapter 1 INSTALL 1-1 Order of Questions and Associated Tables in the INSTALL Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Chapter 2 Hardware 2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-8 Octel Overture 200 Cabinet Shelf Structure, From the Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Octel Overture 200 Cabinet, Inside Front View . .
Table of Contents Ċ Figures (continued) Chapter 8 System Errors and Traffic Pegs 8-1 Traffic Peg Count Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-57 Chapter 9 Hardware Replacement 9-1 9-2 9-3 9-4 9-5 9-6 9-7 9-8 9-9 9-10 9-11 9-12 9-13 9-14 9-15 9-16 9-17 9-18 9-19 9-20 9-21 9-22 9-23 9-24 9-25 9-26 9-27 9-28 9-29 9-30 9-31 Shelf Structure in the Octel Overture 200 . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 "# # # $ % $ # #" ( " # ! 2-1 2-2 2-3 2-4 ! & ! Octel Overture 200/300 Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Octel Overture 200 Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Octel Overture 300 Subsystems . . . . . . . . . . . . . . .
11-1 11-2 LED Activity on the LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5 CD and CU for LAN — Messages and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12 Octel Overture 200/300 Serenade 3.
INTRODUCTION Do I really have to read all this? or What's this manual all about, and how do I use it? Read on. The answer to the first question is no; not right now. The answer to the second question is in the pages that follow.
The term is used to refer to the VMX 5000 and the VMX 1000. The term PBX is used to refer to Private Automatic Branch Exchange, key telephone systems, and Centrex telephone service and key telephone systems. Refer to the System Administrator's Manual, volume, Glossary, for a complete list of terms and definitions used in this manual.
Octel Overture 200/300 commands are executed by pressing either the Return key or the Enter key, depending on which key is available on the terminal. Enter is used throughout this manual and is interchangeable with Return . Octel Overture 200/300 When text represents a prompt spoken by the Octel Overture 200/300, it is printed in italics and enclosed in quotes. Thank you. Just a moment." This is the format for a note.
ROLM CBX 9751 Model 30/80 Cortelco Millenium Mitel SX-200 Digital SX-200/SX-100 Analog SX-2000 Meridian 1 AT&T APIC Integration Definity G3 System 75/Definity G1 System 85/Definity G2 Northern Telecom NPIC Integration Networking Networking Analog Networking Remote Analog Networking (Voicenet, OctelNet, and AMIS) Collocated Analog Networking Digital Networking (Remote and Domain) Network Name Confirmation Location Table Numbering Plan Table Route Table Configuration Forms Octel Overture 200/300 Serenade 3
Chapters to Read by Job Function Now, instead of reading the System Administrator’s Manual and Installation and Maintenance Manual straight through, turn to the chapter that fits your needs, your job function, or your level of expertise with Octel Overture 200/300 message servers. Refer to the following charts.
Installation and Maintenance Manual INSTALL Hardware Preparing the Phone System Installation Reports Maintenance Commands LOG Commands System Errors and Traffic Pegs Hardware Replacement DTIC Card LAN Card Procedures Octel Overture 200/300 Serenade 3.
Chapter Description The Octel Overture 200/300 Installation and Maintenance Manual, Installation and Maintenance volume, contains information about preparing for an Octel Overture 200/300 installation, and monitoring and maintaining the Octel Overture 200/300 after installation. The following is a brief summary of each chapter within the Installation and Maintenance volume.
designed to interface an Octel Overture 200/300 to E1 (European) trunks. The chapter explains how to configure, troubleshoot, and maintain the DTIC. The DTIC is applicable only to specific Octel channels in Europe and is available only through those channels. Chapter 11 LAN CARD This chapter describes the LAN card and includes details about hardware, installation, configuration, maintenance, and troubleshooting.
1 INSTALL Chapter Contents 1.1 1.2 1.3 1.4 1.5 Understanding the INSTALL Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Using INSTALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Entering the INSTALL Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 Quick Reference Guide INSTALL Program Command Description Enter INSTALL @INSTA Used to install a new Octel Overture 200/300. Reinstall @INSTA Reinstall an existing system. Clears tables and messages. Choices for preloading tables include: ALL TABLES, USER, DISTRIBUTION LIST, and COS Tables. Enter UPDATE program while in the INSTALL program :.A (table name) :.D (table name) :.M (table name) :.
INSTALL 1.1 1-1 UNDERSTANDING THE INSTALL PROGRAM Use the INSTALL program to establish server parameters when you are installing the system. The INSTALL program displays messages and questions on the terminal. Respond to the questions by using the keyboard. Press the key to enter the data after you have completed each entry (on some terminals, this key is marked ). Some questions, such as “What is the PBX manufacturer?” are followed by a list of choices.
1-2 Installation and Maintenance Volume INSTALL Questions 1. a) Manufacturer SP 3a Model SP 3b For each manufacturer and model, specific system parameters are supplied from the Serenade database. These vary, depending upon the telephone system and installation.
INSTALL 1-3 INSTALL Questions (continued) LIST Distribution List number and members. All must previously have been entered in the USER Table. COS (Class of Service) Only changed during UPDATE. INFORMATION TABLE Different questions are asked, depending on whether the table applies to a port or a mailbox.
1-4 1.2 Installation and Maintenance Volume USING INSTALL The customer’s specific configuration needs should be determined and a configuration package completed before the installation begins. Use the configuration package to answer each question in the INSTALL program. A blank configuration package can be found at the end of the Understanding Configuration chapter in the Configuration volume.
INSTALL 1-5 Exiting the INSTALL Program When the program is completed, INSTALL displays the following prompts: WARNING: FOR PROPER OPERATION SYSTEM MUST BE RESTARTED AFTER INSTALL! INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a DISKETTE? ( Y/N , empty line = N ). : DAY MM/DD –––––––– HH:MM:SS YYYY NAME ID: SYSTEM INSTALLATION COMPLETED S/N: PBX: –––––––– Answer Y to copy all the data onto the configuration diskette as a backup.
1-6 Installation and Maintenance Volume + Auto-Increment, USER Table Input Aid When entering a sequence of mailboxes into the USER Table, the auto-increment input aid allows you to enter a + after the COS to automatically increment to the next sequential mailbox/extension number. If the extension field is N, only the mailbox number is incremented. The COS is not changed. Auto-increment does not cross over to a new first digit.
INSTALL 1.3 1-7 ANSWERING QUESTIONS IN INSTALL During INSTALL, refer to the customer’s completed configuration package. The configuration package supplies you with the information you need to answer the questions. After entering the INSTALL program, if this is a new installation, the message server asks whether the date and time should be set as shown. The INSTALL questions follow.
1-8 Installation and Maintenance Volume If the telephone manufacturer is not listed, enter 0 for Other and press . If 0 for Other is selected, specific questions about the other telephone system are asked, before continuing with question 1.b). Refer to the Answering Questions About Other Telephone Systems section in this chapter, for an explanation of these questions.
INSTALL 1-9 If something goes wrong with the message server, it can call and report the problem. This can be an on- or off-premise number. Include access codes, if necessary. Enter a D for a delay after any access codes you might use. (The length of the delay is determined by System Parameter 28.) Enter an E for “expect dial tone.” Do not use any spaces. Question 1.
1-10 Installation and Maintenance Volume If question 1. g) is configured, all new mailboxes must have a security code of the minimum length or longer. The security code entered is the value defined for System Parameter 105 — DEFAULT SECURITY CODE FOR MAILBOXES. This security code remains on each mailbox until a user logs on to the mailbox and changes it. The User ID Logon is not configured in the INSTALL program.
INSTALL 1-11 After each mailbox is entered, a colon (:) is displayed, indicating that the next mailbox can be entered. Press at the colon when you are finished entering mailboxes. The message server prompts Do you wish to add more users? Enter N.The INSTALL program goes to the next question. If you press before finishing, the Octel Overture 200/300 asks whether you want to exit the USER Table. Simply respond NO to return to the USER Table. Mailboxes may also be added later using UPDATE. 3.
1-12 Installation and Maintenance Volume .SLOT 1:51 Enter LSPTAB table to be referenced for this slot. 0–DEFAULT 1–ILC12_FR. 2–ILC12_GE 3–DLC16_US 4–DLC16_AU 5–DLC16_GE 6–ILC12_US 7–DLC16_FR 8–TI 9–MD110-E1 10–DLC16_UK 11–ILC12_UK 12–DLC16_90 (Empty line = 0) MOD: Should this card be: (1 – PRIMARY 2 – SECONDARY 3 – TERTIARY N – no ) sync receiver of the master clock? (1–3, N. Empty line = N): When you install a PIC card, you must configure the system-clock (master clock) sync source.
INSTALL 1-13 Integration Card SLOT 4 :5 Enter information for each PORT. Enter as: EXTENSION NUMBER connected to each port (1–8 digits), CLASS–OF–SERVICE (0–254), ANSWER MODE (AX, CX, MX), USE PORT FOR MESSAGE WAITING AND NETWORK OUTCALLING (Y/N), TEST CHANNEL (Y/N) 1 :334,250,AX,N,N 2 : Configure Integration (1–4=Msg Waiting Link):1 Enter empty line when done. INS: Integration cards installed in the message server must be the same.
1-14 Installation and Maintenance Volume 4. NETWORK ROUTES. Enter the name for each NETWORK ROUTE, whether the route can be dropped upon reconnect to caller, and the ACCESS DIGITS to be dialed. ENTER AS: ROUTE NAME (1–6 chars), DROP (Y or N), ACCESSDIG (1–29 digits) ACCESS DIGITS may include: 0–9,*,# or any of the following: D – delay. E – wait for DIAL TONE here. N – wait for DIAL–UP OCC DIAL TONE here. P – dial PUBLIC NETWORK NUMBER here. T – dial TIE NETWORK NUMBER here. Enter empty line when done.
INSTALL 1-15 Is (location name) located on the same PBX as this system? (Y/N,empty line = N) : Enter ROUTE NAMES for up to three ROUTE CHOICES to (location name) 1: 2: 3: . Enter PUBLIC NETWORK NUMBER (PNN) to call (location name) . (May include: 0–9,*,#, D=DELAY, E=EXPECT DIAL TONE, or Cn. 1–12 chars, empty line = NONE ) : Enter TIE NETWORK NUMBER (TNN) to call (location name) . (May include: 0–9,*,#, D=DELAY, E=EXPECT DIAL TONE, or Cn.
1-16 Installation and Maintenance Volume 7. DISTRIBUTION LISTS. Enter the LIST NUMBER. (1–16 digits). This Number must already exist as a mailbox in the USER table. Then enter each mailbox to be added to the list.(1–16 digits). If the list exists, new mailboxes will be appended to existing ones. Enter empty line when done. Enter DISTRIBUTION LIST NUMBER. ADD:4000 WARNING: MESSAGES IF ANY IN MAILBOX WILL BE LOST! ARE YOU SURE (Y/N) ? (Y/N, EMPTY LINE = N):Y NEW DISTRIBUTION LIST.
INSTALL 1-17 The Octel Overture 200/300 obtains data from the INFORMATION Tables to determine how each port and mailbox process the calls. The COS for each port and mailbox points the Octel Overture 200/300 to the SCHEDULE Table to determine which INFORMATION Table to use. When adding an INFORMATION Table, be sure to answer the first question accurately — IS TABLE X FOR A PORT/TRUNK? (If NO, it’s for a Mailbox.
1-18 Installation and Maintenance Volume Indexes 6, 7, 9, 10, and 18. The following five indexes are listed. 6. PRE EXTENSION DIGITS (1–12 digits; may include: 0–9, *, #, D=DELAY, E= EXPECT–DIAL–TONE, N = NONE, empty line = NONE ) (When caller dials EXTENSION that is not a defined MAILBOX.) : 7. RINGS BEFORE NO ANSWER (3–20, empty line = 4 ) (When caller dials EXTENSION that is not a defined MAILBOX.) : 9.
INSTALL 1-19 After index 34 is answered, the port INFORMATION Table is complete, as shown. ––– INFORMATION TABLE 254 COMPLETE ––– Enter the INFORMATION TABLE number to be added. (1–255) Enter empty line when done. Mailbox INFORMATION Table Indexes The following indexes are applicable to the mailbox INFORMATION Table. Refer to the Configuration volume, Information Table chapter, for details about each index. Index 1.
1-20 Installation and Maintenance Volume Indexes 6 through 13. The following indexes are listed. 6. PRE EXTENSION DIGITS (1–12 digits; may include: 0–9, *, #, D=DELAY, E= EXPECT–DIAL–TONE, N = NONE, empty line = NONE ) : 7. RINGS BEFORE NO ANSWER : 8. MSG WAITING RINGS : 9. TIMES TO RETRY ON BUSY : (3–20, empty line = 4 (3–20, empty line = 4 ) ) (0–40, empty line = NONE) 10. USE ALT TRANSFER CODE : (Y/N, empty line = N) 11. DIVERT MSG TO MAILBOX : 12. MSG WAITING NOTIF : 13.
INSTALL Indexes 19 and 20. If the answer to index 18 is 0, indexes 19 and 20 are not listed. When index 20 is yes, the digit string to be dialed must be configured in System Parameter 259. 19. OFFSITE DIAL SYSP DIGS : (Y/N, empty line = N) 20. OFFSITE END SYSP DIGS : (Y/N, empty line = N) Index 21. The following index appears if Call Queuing is installed. 21. FIFO QUEUE MSG MAILBOX : 22.
1-22 Installation and Maintenance Volume Indexes 30 and 32. These indexes appear if Fax Mail Plus is installed. For index 30, enter the digits of the telephone number for the designated group fax delivery machine. 30.GROUP FAX NUMBER (1–32 digits, may include: 0–9, *, #, D=DELAY, E=EXPECT-DIAL-TONE, empty line = NONE ) ADD: Index 31. Enter YES in the following item to provide for offsite/pager outcalling to be made only for urgent messages. The default is NO. 31.
INSTALL 10. 1-23 SCHEDULE TABLE. – – – SCHEDULE FOR COS 10 – – – TIME PERIOD 1: Enter INFORMATION TABLE number to use. (1–255) Enter empty line when done. : Enter applicable WEEKDAYS as: SU,MO,TU,WE,TH,FR,SA,HOL (Empty line = MO,TU,WE,TH,FR) : Enter START time as: HOURS (00–23): MINUTES (00–59) (Empty line = 00:00) : Enter STOP time as: HOURS (00–23): MINUTES (00–59) (Empty line = 23:59) : TIME PERIOD 2: Enter INFORMATION TABLE number to use. (1–255) Enter empty line when done.
1-24 1.4 Installation and Maintenance Volume ANSWERING QUESTIONS ABOUT OTHER TELEPHONE SYSTEMS The INSTALL program asks the following questions when your telephone system manufacturer or PBX model number is not listed in question 1.a).
INSTALL 1-25 Some PBX systems may require a digit sequence to be dialed so that system extensions get assigned to the incoming call group. What digits, if any, should be dialed on all PORTS upon POWER–UP? (May include: 0–9,*,#, D=DELAY, E=EXPECT DIAL TONE, or F=FLASH, 1–8 chars, Empty line = E) : End of telephone system specific questions. At this point, the INSTALL program continues with question 1.b), Company Name. Refer to the Answering Questions in INSTALL section.
1-26 1.5 Installation and Maintenance Volume EXITING BEFORE THE INSTALL IS COMPLETE There are two ways that you can leave and reaccess the INSTALL program, shown in the following examples. The first example shows what to do if you make a mistake during INSTALL and, instead of correcting it, you choose to exit and start over. The second example shows what to do if you are interrupted during INSTALL and choose to stop temporarily and continue later.
INSTALL 1-27 Exiting and Continuing If you start INSTALL and are interrupted, you can leave the program and continue later at the point where you left off. The following example, starting at question 1.c), shows how. c) What is the SYSTEM ID number? (1–6 digits). :555 d) How many (Overture 200/300) ports will be used? (1–8, empty line = 4) :.E EXITING INSTALL WAIT...
1-28 Installation and Maintenance Volume Enter INSTA at the @ prompt. If you enter Y to reinstall the message server, the message server prompts for a password. Enter the maintenance level password. If you do not enter a password or you enter an incorrect password, the INSTALL program is aborted. @INSTA ––––––– SYSTEM INSTALLATION DIALOG ––––––– DAY MM/DD HH:MM:SS YYYY SYSTEM NAME ID:000 S/N:000000 PBX:00 SYSTEM HAS ALREADY BEEN INSTALLED.
INSTALL 1-29 Answering Y To Preload All Tables When preloading, all configuration tables are loaded. However, if a feature has not been purchased for the message server, that table is not used. @INSTA SYSTEM HAS ALREADY BEEN INSTALLED. Do you wish to RE–INSTALL? (Y/N, empty line = N) <> :Y PASSWORD: CLEARING ALL TABLES...DONE. INITIALIZING ALL USER DIRECTORIES...DONE.
1-30 Installation and Maintenance Volume Answering N To Preload All Tables When you answer N, no tables are preloaded. @INSTA SYSTEM HAS ALREADY BEEN INSTALLED. Do you wish to RE–INSTALL? (Y/N, empty line = N) <> :Y PASSWORD CLEARING ALL Tables...Done. INITIALIZING ALL USER DIRECTORIES...DONE. Do you wish to PRE–LOAD any tables from a previous INSTALL from your DISKETTE? (Y/N, empty line = N) :Y Insert desired DISKETTE in drive.
INSTALL 7. DISTRIBUTION LISTS. Table PRE–LOADED from disk. UPDATE if necessary when INSTALL is complete. 8. COS. Table PRE–LOADED from disk. UPDATE if necessary when INSTALL is complete. 9. INFORMATION TABLES. Table PRE–LOADED from disk. UPDATE if necessary when INSTALL is complete. 10. SCHEDULE TABLES. Table PRE–LOADED from disk. UPDATE if necessary when INSTALL is complete.
2 HARDWARE Chapter Contents 2.1 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Octel Overture 200/300 Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Octel Overture 200 Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 HARDWARE Tables 2-1 2-2 2-3 2-4 Octel Overture 200/300 Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Octel Overture 200 Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Octel Overture 300 Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 200 Message Server Specifications Mailboxes Up to 5,000 per cabinet With Capacity On Demand, mailboxes are purchased as required. Messages Maximum number: Maximum length: 60 per mailbox, configurable by COS 3.0 hours, configurable by COS Capacity (per cabinet) Voice Storage Up to 540 hours per cabinet. With Capacity On Demand, storage hours are purchased as required.
Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 200 Message Server Specifications (continued) Electrical Requirements 120-Vac System Voltage Range Frequency Maximum Power 90–132 Vac 47–63 Hz 500 watts 230-Vac System Voltage Range Frequency Maximum Power 180–260 Vac 47–63 Hz 500 watts –48-Vdc System Voltage Range Maximum Power 42–60 Vdc 500 watts Remote Alarm Alarm Relay Closures Rating Access 2 (Major, Minor) 0.
Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 200 Message Server Specifications (continued) Environmental Requirements (continued) Altitude Operating Nonoperating, transit Nonoperating, storage –200 to 10,000 feet (–61 to 3,048 meters) –200 to 40,000 feet (–61 to 12,192 meters) –200 to 10,000 feet (–61 to 3,048 meters) Vibration, operational at 22–500 Hz 0.
Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 200 Message Server Specifications (continued) Routine Maintenance Air Filter Cleaning At least yearly Fan Inspection At least yearly System Protection Overtemperature Shutdown Disk Drive Spin Down <41F or >131F (<5C or >55C), automatic recovery Power Supply Shutdown 158F (70C), circuit breaker trip, manual recovery Power Supply Unit Protection Circuit Fuse 120-Vac systems 230-Vac systems DC systems 10 A 5A 15 A Overcurrent
Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 300 Message Server Specifications Mailboxes Messages Maximum Number Maximum Length Up to 10,000 per cabinet. With Capacity On Demand, mailboxes purchased as required 60 per mailbox, configurable by COS 3.0 hours, configurable by COS Capacity (per cabinet) Voice Storage Up to 1085 hours per cabinet.
Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 300 Message Server Specifications (continued) Electrical Requirements 120-Vac System Voltage Range Frequency Maximum Power 90–132 Vac 47–63 Hz 1000 watts 230-Vac System Voltage Range Frequency Maximum Power 180–260 Vac 47–63 Hz 1000 watts –48-Vdc System Voltage Range Maximum Power 42–60 Vdc 1000 watts Remote Alarm Alarm Relay Closures Rating Access 2 (Major, Minor) 0.
Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 300 Message Server Specifications (continued) Environmental Requirements (continued) Altitude Operating Nonoperating, in transit Nonoperating, in storage –200 to 10,000 feet (–61 to 3,048 meters) –200 to 40,000 feet (–61 to 12,192 meters) –200 to 10,000 feet (–61 to 3,048 meters) Vibration, operational at 22–500 Hz 0.
Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 300 Message Server Specifications (continued) Routine Maintenance Air Filter Cleaning At least yearly Fan Inspection At least yearly System Protection Overtemperature Shutdown Disk Drive Spin Down <41F or >131F (<5C or >55C), automatic recovery Power Supply Shutdown 158F (70C), circuit breaker trip, manual recovery Power Supply Unit Protection Circuit Breaker System overcurrent trip, manual recovery Overcurrent All six d.
Hardware 2.1 2-1 HARDWARE The Hardware chapter discusses the Octel Overture 200 and Octel Overture 300 message-server architecture. Except where noted, the information is the same for both message servers. Octel Overture 200/300 Cabinets Octel Overture 200/300 cabinets are designed to allow all normal maintenance to be performed from the front. All message server cabling is connected at the rear of the cabinet. No side access is necessary.
2-2 Installation and Maintenance Volume I/O Panel Telco connectors with 50-pins, on the I/O panel, are used to connect cables from the various Octel Overture 200/300 line interface cards (LIC), telemarketing cards (TLC), direct access cards (DAC), and integration cards to the PBX. RS-232C Connectors RS-232 connectors are used for terminal communication. J2 is used for RS-232C integration. Octel Overture 200 Cabinet Each Octel Overture 200 cabinet is shipped fully assembled.
Hardware 2-3 Shelf B Shelf B contains a slot for a Works for Serenade disk drive and three slots for system/voice disk drives. The disk drive usage by slot number is as follows: Slot Number Type of Disk Drive Installed B1 Works for Serenade disk drive B2, B3 System/voice disk drives (data and voice storage) B4 Voice disk drive The system/voice and voice disk drives are loaded into the slots in the following order: B2, B3, B4.
2-4 Installation and Maintenance Volume VCU Slot CPU Slot Front System Terminal Port Power Switch Card Slots A1 to A7 : LIC, TLC, DAC, or integration card Power Supply Unit FAX card System Fuse LAN card Reload Button : EntryWorks ACP card Floppy Diskette Drive Voice Disk Drive Works for Serenade Disk Drive System/Voice Disk Drives Figure 2-1 Octel Overture 200 Cabinet Shelf Structure, From the Front Octel Overture 200/300 Serenade 3.
Hardware 2-5 Front Door VCU (Slot A8) Card Slot Card Slot System Terminal Port (SP1 Connector) CPU (Slot A9) ON/OFF Switch Power Supply/ Floppy Drive Unit Reload Button Fuse Floppy Drive Floppy Signal Cable Disk Drive Assembly Figure 2-2 Octel Overture 200 Cabinet, Inside Front View PB60014–01 Octel Overture 200/300 Serenade 3.
2-6 Installation and Maintenance Volume Visual Mailbox Connector (J4) System Terminal Port (J1) RSĆ232C Connector (J2) Alarm Port (J3) J1 J4 P7 Power Cord P6 P5 J2 P4 J3 P3 P2 P1 I/O Panel Figure 2-3 Octel Overture 200 Cabinet, Rear View Octel Overture 200/300 Serenade 3.
Hardware System Terminal Port 2-7 Fan Power Harness Connector Motherboard Power Cord Receptacle Figure 2-4 Octel Overture 200 Cabinet, Inside Rear View PB60014–01 Octel Overture 200/300 Serenade 3.
2-8 Installation and Maintenance Volume Octel Overture 300 Cabinet Each Octel Overture 300 message server is shipped fully assembled. The cabinet specifications are as follows: Height: Width: Depth: Weight: Clearances Front: Rear: Side: Top: 37.5 inches (95.3 cm) 17.5 inches (44.5 cm) 19.5 inches (49.5 cm) 220 pounds (100 kg) maximum 22 inches (55.9 cm) 6 inches (15.2 cm) 1 inch (2.5 cm) none The power line filter is located at the rear of the cabinet. The a.c.
Hardware Slot Number 2-9 Type of Disk Drive Installed Shelf B B1 Reserved for future use B2 Works for Serenade disk drive B3–B4 B5 System/voice disk drives (data and voice storage) Load/backup device Shelf C C1–C4 Voice disk drives (voice storage only) The system/voice and voice disk drives are loaded into the slots in the following order: B3, B4, C1, C2, C3, and C4.
2-10 Installation and Maintenance Volume VCU Slot CPU Slot Front System Terminal Port Power Switch Card Slots A1 to A12 : LIC, TLC, DAC, or Integration card Power Supply Unit FAX card Reload Button LAN card : EntryWorks ACP, System/Voice Disk Drives Fan Tray Floppy Diskette Drive Works for Serenade Disk Drive Four Voice Disk Drives Figure 2-5 Octel Overture 300 Cabinet Shelf Structure, From the Front Octel Overture 200/300 Serenade 3.
Hardware 2-11 Front Door VCU (Slot A13) System Terminal Port (SP1 Connector) Card Slot Card Slot CPU (Slot A14) ON/OFF Switch Power Supply Unit Reload Button Floppy Signal Cable Fan Tray Load/Backup Device (Floppy Drive) Hard Disk Drive Assembly Figure 2-6 Octel Overture 300 Cabinet, Inside Front View PB60014–01 Octel Overture 200/300 Serenade 3.
2-12 Installation and Maintenance Volume Visual Mailbox Connector (J6) System Terminal Port Rear Connection (J1) Power Receptacle Alarm Port (J5) J1 J6 P12 P11 P10 P9 P8 RSĆ232C Connector Port B (J2) Reserved RSĆ232C Connectors (J3 and J4) P7 J3 P6 P5 J2 J4 P4 J5 P3 P2 P1 50Ćpin Telco connectors (25 pair) Amphenol connectors Power Cord Cable Tiedown Points Tapped Mounting Holes for securing Works for Serenade Serial I/O panel and DAC panel Earth Ground Connection Point Figure 2-7 Octel
Hardware 2-13 System Terminal Port Cable Main Motherboard (shelf A) Main Power Harness Power Line Filter SCSI Bus Jumper Cable Main Disk Drive Power Harness Disk Drive Motherboard (shelf B) Disk Drive Motherboard (shelf C) Fan Tray Power Harness Figure 2-8 Octel Overture 300 Cabinet, Inside Rear View PB60014–01 Octel Overture 200/300 Serenade 3.
2-14 Installation and Maintenance Volume Subsystem Configurations The following tables list each subsystem name, abbreviation, part number, and a brief description. Table 2-1 lists subsystems that are interchangeable between the Octel Overture 200 and the Octel Overture 300 message server. Table 2-2 lists subsystems for the Octel Overture 200 message server and Table 2-3 lists subsystems for the Octel Overture 300 message server. Following the last table are more complete descriptions of the subsystems.
Hardware 2-15 Table 2-1 Octel Overture 200/300 Subsystems (continued) Subsystem Configurations Germany 300-6044-005 4-port, two-wire, loopstart telephone line interface card; 4 ports authorized. 300-6054-013 16-port, loopstart telephone line interface card (DLC16); 0 ports authorized. 300-6002-009 4-port, two-wire, loopstart telephone line interface card; 4 ports authorized. 300-6032-009 8-port, two-wire, loopstart telephone line interface card; 8 ports authorized.
2-16 Installation and Maintenance Volume Table 2-1 Octel Overture 200/300 Subsystems (continued) Subsystem Configurations Part Number Description Telemarketing Line Card (TLC) 300-6032-003 8-port, two-wire, loopstart telephone line interface card. Octel Overture 200/300 allows recording by the first port of a TLC only if the TLC is in slot 1. United Kingdom Telemarketing Line Card 300-6032-004 8-port, two-wire, loopstart telephone line interface card.
Hardware 2-17 Table 2-1 Octel Overture 200/300 Subsystems Subsystem Configurations Part Number Description Works for Serenade Hard Disk Drive 740-6248-001 SCSI hard disk drive for storage of Works for Serenade programs and databases. Works for Serenade Serial I/O Cable 520-6007-001 Cable connecting the EntryWorks ACP board to the Works for Serenade serial I/O panel. Works for Serenade External Modem SA10194-03 Dedicated external modem for remote access to the Works for Serenade subsystem.
2-18 Installation and Maintenance Volume Table 2-3 Octel Overture 300 Subsystems Subsystem Configurations Part Number Description Load/Backup Device, Floppy Disk Drive 740-6010-001 Motherboards (MB) Shelf A Shelf B Shelf C 740-6003-001 300-6006-001 300-6005-001 Power Supply Unit (PSU) 90–132 Vac 740-6016-001 180–260 Vac 740-6017-001 42–60 Vdc 740-6027-001 Removable media drive for system configuration backup, and software and prompt loading during an upgrade.
Hardware 2-19 Each LIC contains the necessary circuitry for ring detection, dial tone detection, and signal power measurement, allowing automatic gain control from 0 dB to 24 dB of gain for recording messages. The LIC contains a yellow LED for each port, which indicates port activity. In the Octel Overture 200, line cards can occupy slots A1 through A6. In the Octel Overture 300, line cards can occupy slots A1 through A11. Telemarketing Line Card (TLC) The telemarketing line card is an 8-port line card.
2-20 Installation and Maintenance Volume Fax Application Processor The fax application processor is a fax card that transmits and receives fax messages for the Fax Mail Plus feature. The fax processor contains one or two 4-channel fax daughter boards and supports up to eight simultaneous fax transactions when both daughter boards are installed. It supports communication with CCITT Group 3 fax machines. The fax channels operate at transmission rates up to 9600 baud.
Hardware 2-21 ROLM Integration Card (RIC) The ROLM Integration Card (RIC) is used with ROLM integrations. Refer to the Integration volume, ROLM Adaptive Integration chapter. Northern Telecom SL-1 Integration Card (SLIC) The Northern Telecom SL-1 Integration Card (SLIC) is used with Northern Telecom SL-1 and Meridian 1 integrations. Refer to the Integration volume, SL-1 Adaptive Integration chapter.
2-22 Installation and Maintenance Volume Central Processing Unit (CPU) The central processing unit (CPU) is the master control unit for the Octel Overture 200/300. The CPU controls the VCU and the optional integration cards. The CPU contains four serial I/O ports. The first serial port is shared between the internal modem and the system terminal port, which is accessed at the rear connector J1 or the front connector SP1.
Hardware 2-23 The PSU provides regulated d.c. voltages. The voltages are shown in Table 2-4. Table 2-4 Power Supply Unit d.c. Voltages Name Nominal d.c. Voltage Function +5 V 5 volts Digital logic power +5 VC 5 volts Analog circuit power +12 VM 12 volts Fan and disk drive motor power +12 VC 12 volts Analog circuit power ć12 VC ć12 volts Analog circuit power ć5 VC ć5 volts Analog circuit power The PSU provides the system power fail signal.
2-24 Installation and Maintenance Volume The motherboard includes signaling for two separate SCSI buses on shelf B: the system/voice SCSI bus and the Works for Serenade SCSI bus. The system/voice SCSI bus interconnects slots B2 through B4. The Works for Serenade SCSI bus connects to slot B1. The motherboard includes an ID signal field for each slot. This ID field is used by the plug-in disk assemblies for SCSI bus ID selection. The message server motherboard provides the reset signal.
Hardware 2-25 Works for Serenade Hard Disk The EntryWorks hard disk is a SCSI-technology hard disk. It is used to store EntryWorks programs and databases. In the Octel Overture 200, the EntryWorks hard disk occupies slot B1. In the Octel Overture 300, the EntryWorks hard disk occupies slot B2. Octel Overture 300 Load/Backup Device The load/backup device is the floppy-disk drive, which permits online backup storage of critical message server configuration information and software.
2-26 Installation and Maintenance Volume Disk Redundancy Hot Standby redundancy of all system software, configuration data, and prompts is automatically provided when a second system disk is installed. Hot Standby redundancy is not available when only one system disk is installed. Optional software enhancements offer redundancy for names, greetings, and messages for any message server containing two or more disk drives.
3 PREPARING THE PHONE SYSTEM 3.1 3.2 3.3 3.4 3.5 How the Octel Overture 200/300 Works with the Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Interfaced Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Integrated Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing the Phone System 3.1 3-1 HOW THE OCTEL OVERTURE 200/300 WORKS WITH THE PHONE SYSTEM The Octel Overture 200/300 message servers work with PBXs, Centrex, most hybrids, and some key systems. The Octel Overture 200/300 is configured with its voice ports connected to the phone system as a series of DTMF touchtone single line analog extensions (touchtone sets).
3-2 Installation and Maintenance Volume An Octel Overture 200/300 port is in use during the entire time it takes to answer a call, dial the extension the caller entered, and connect the caller to the requested extension. The port is then free to handle another call. When the called extension is busy or does not answer, the Octel Overture 200/300 port remains occupied while calling another extension or taking a message.
Preparing the Phone System 3-3 Answering Incoming Calls The Octel Overture 200/300 can answer all or a portion of a company’s incoming calls. Through the PBX programming, trunks can be directed to the Octel Overture 200/300 hunt group instead of the operator through a PBX feature. This feature, often called DIL (Direct In Lines), allows trunks to be directed to a specific extension or hunt group instead of the console.
3-4 Installation and Maintenance Volume Acting as a Message Center The Octel Overture 200/300 can also be set up to answer forwarded calls and act as a message center. For example, a company with a service providerCentrex service already has a means of getting calls directly to an extension. When the extension is busy or does not answer, the extension can be forwarded to an Octel Overture 200/300 hunt group to take a message. Ports receiving forwarded calls are configured in CX mode.
Preparing the Phone System 3.2 3-5 DETERMINING NECESSARY CHANGES Octel suggests that you perform a survey of the existing phone system during the initial phase of the implementation process. From the descriptions of the application(s), decisions are made about how the Octel Overture 200/300 should be used. Refer to the Product Description volume, Implementation chapter, for a list of questions to ask during the survey.
3-6 3.3 Installation and Maintenance Volume CHANGES TO CENTRAL OFFICE TRUNKING Public Exchange (PE) changes may be needed to Add trunking capability. Change the order of trunk hunting. Create new trunk hunting groups. Add, change, or delete 800 services. Add, change, or delete DID or Centrex services. Split the hunt group (directory listed number), allowing some trunks to be directed to the console and some to Octel Overture 200/300.
Preparing the Phone System 3-7 Ordering PE Trunking Changes Contact the customer about making arrangements for changes in trunking. Typically, these changes require significant lead time. The PE requires an agency letter from the customer authorizing you to act on their behalf. Figure 3-4 is a sample agency letter you may want to use.
3-8 3.4 Installation and Maintenance Volume PHONE SYSTEM CONFIGURATION Changes may be required to the following: The Octel Overture 200/300 port extensions Called extensions Trunks Redirection Selection Additional equipment may be required before these changes can be made. Most changes are to the PBX database. Port Extensions Connect and configure the port extensions using the following steps: 1.
Preparing the Phone System 6. 3-9 Record the pilot number for each hunt group. Depending on the PBX type, the pilot number may be either A phantom number with no actual extension appearance The first extension of the hunt group 7. Make the hunt group number easy to enter and easy to remember, since employees use this number to access the Octel Overture 200/300. Some phone systems permit single-digit access to hunt groups.
3-10 Installation and Maintenance Volume Table 3-1 PBX Features to Direct Trunks to the Octel Overture 200/300 PBX Manufacturer and Model Name of Feature AT&T All but Horizon and AT&T System 25 DDC (Direct Department Calling) Horizon and AT&T System 25 DGC (Direct Group Calling) ROLM DEDICATED FUJITSU/American Telecom Focus QUASI-DID NORTHERN TELECOM SL-1 AUTO-TERMINATE If the phone system you are working with is not mentioned here, and you are trying to determine the appropriate feature, firs
Preparing the Phone System 3-11 The vendor may require your Overture 200/300 registration information: FCC Registration Ringer Equivalence PBX Interface Line card The unit UL Registration 0.7A 25-pair cable meets FCC Part 68 meets FCC Part 15, Class A UL1459 Dear (PBX-Vendor Name): This letter confirms the service order and tentative installation of the Overture 200/300 for our mutual customer, (company name). The following items are pertinent to this order: 1.
3-12 3.5 Installation and Maintenance Volume IMPLEMENTING THE OCTEL OVERTURE 200/300 ON PBXS WITHOUT DIL FEATURE You may encounter a PBX with an older feature package that does not provide the DIL feature. The PBXs most frequently encountered without DIL are AT&T Dimension PBXs with Feature Packages (FP) 2, 3, 4, 5, and 7. This feature on the Dimension is called DDC for Direct Department Calling. It is only available in FP 8, 10, 12, and 15.
Preparing the Phone System 3-13 Upgrade the PBX to a Feature Package Offering the DIL Feature Depending on the customer’s current version, this may not be economically feasible. This is the most straightforward solution, but possibly not the most practical. Use DID Numbers Some customers may already have a block of DID numbers but do not wish to pay for DID numbers and trunks for all employees. Callers may be given a number that is a DID extension answered by the Octel Overture 200/300.
4 INSTALLATION 4.1 4.2 4.3 4.4 4.5 4.6 PB60014–01 Receiving the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Inspecting for Shipping Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Unpacking the Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 INSTALLATION (continued) 4.7 4.8 4.9 4.10 4.11 4.12 Octel Overture 200/300 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Measuring d.c. Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 INSTALLATION 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 Octel Overture 200 Floor Plan for Installation in the US, Canada and Mexico . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Octel Overture 300 Floor Plan for Installation for the US, Canada, and Mexico . . . . . . . . . . . . . . . . . . . . . . . 4-7 Octel Overture 200 Direct-Connect Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation 4.1 4-1 RECEIVING THE EQUIPMENT The following paragraphs provide procedures for unpacking, inspecting, inventorying, and reshipping the Octel Overture 200/300. The server is shipped in the customer-ordered configuration. All PCAs, power supplies, and disk drives are installed in the cabinet. Depending on the options ordered with the server (such as Works for Serenade or DAC), some additional assembly of the server might be required.
4-2 Installation and Maintenance Volume 7. Unlock and open the front door. It is recommended that the front door be removed before moving the cabinet from the pallet. 8. Lift the cabinet straight up, until the stabilizer legs have cleared the server. Lift the server off the pallet toward the pallet opening at the front of the server. 9. Place the server in its permanent location. 10. Replace the front door. 11.
Installation 4-3 Moving the Equipment On-Site Before moving the server, verify the status of the new site: Is the input power ready? Is it the same as the input power required for the Octel Overture 200/300? Is the installation location ready? Are the telephone extensions ready to be hooked up? Move the Octel Overture 200/300 server in the vertical, upright position on the shipping pallet. Be careful and always remember that the Octel Overture 200/300 is delicate electronic equipment.
4-4 4.
Installation 4-5 Table 4-1 Input Circuit Current at Nominal Operating Line Voltage Rated Input Current Octel Overture Octel Overture 200 300 p Voltage g Input R Range Frequency q y R Range 120 Vac 50–60 Hz 6A 10 A 240 Vac 50–60 Hz 3A 6A –48 Vdc dc 10 A 15 A In the United States, the 120-Vac wall sockets are rated at 10 amperes and use a NEMA 5–15P plug rated for 15 amperes. Octel recommends the use of a standard a.c.
4-6 - Equipment room - Office environment - 1706 BTU/hr " " # " % # " % ! " % $ Installation and Maintenance Volume Serenade 3.
Octel Overture 200/300 - Equipment room - Office environment - 3412 BTU/hr #( &# ( $# ! $)#(&+ % $)#(&+ '% &" # #(!+ * & Installation 4-7 Serenade 3.
4-8 Installation and Maintenance Volume IMPORTANT SAFETY INSTRUCTIONS FOR A.C. POWERED SYSTEMS SAVE THESE INSTRUCTIONS To conform to the safety agency grounding requirements, use the power cord provided. This power cord complies with the following UL requirement: “An equipment grounding conductor that is not smaller in size than the ungrounded branch-circuit supply conductors, is to be installed as part of the circuit that supplies the product or system.
Installation 4-9 Table 4-2 Input Power Requirements Component Power Consumption (watts) Octel Overture 200 Octel Overture 300 Base cabinet 125 150 4-port line card 10 10 8-port line card 15 15 16-port line card 15 15 Fax Application Processor 30 30 LAN card 20 20 Voice/system disk drive 25 25 Works for Serenadet disk 20 20 EntryWorks ACP card 20 20 . The base cabinet includes VCU, CPU, floppy-disk drive, fans, and PSU.
4-10 Installation and Maintenance Volume Uninterruptible Power Supply If an uninterruptible power supply (UPS) is used, depending on the configuration of the Octel Overture 200/300, a UPS must be rated up to the following: 750 VA is required for the Octel Overture 200. 1 kW (1400 VA) is required for the Octel Overture 300. Contact Octel for a UPS that has been tested and qualified for use with the Octel Overture 200/300.
Installation 4-11 Installation Procedure Perform the following steps to install the message server with a –48-Vdc power supply: PB60014–01 1. Place the Octel Overture 200/300 near the –48-Vdc power source. 2. Turn OFF the power to the d.c. power-source outlet to which the Octel Overture 200/300 will be connected. 3. Open the front door of the cabinet and verify that the power switch on the Power Supply Unit is in the OFF position. 4. Remove the two screws attaching the cover to the d.c.
4-12 Installation and Maintenance Volume Terminal Block Negative Lead Positive Lead Cover Plate Conduit Strain Relief 12Ćinch Diameter Conduit Ground Lead DC Inlet Box Figure 4-3 Octel Overture 200 Direct-Connect Installation Octel Overture 200/300 Serenade 3.
Installation DC Filter Assembly 4-13 Terminal Block Positive Lead Negative Lead Cover Ground Lead Conduit Strain Relief 1/2Ćinch Diameter Conduit Figure 4-4 Octel Overture 300 Direct-Connect Installation PB60014–01 Octel Overture 200/300 Serenade 3.
4-14 Installation and Maintenance Volume Conduit With Three Wires Terminal Block + DC Power Source – – + Rear Panel Earth Ground Ground Stud Figure 4-5 Diagram of the Field Wiring for –48-Vdc Powered Octel Overture 200 Cabinet Requirements When you install the Octel Overture 200/300, adjust the levelers until the top of the cabinet is level, and the cabinet does not rock. A bubble level is recommended for this purpose. No special tools are required to adjust the leveling feet.
Installation 4.3 4-15 PBX PREPARATION Before continuing with the installation, ensure that the appropriate PBX changes have been made and tested. Instructions for preparing the PBX for the installation of the Octel Overture 200/300 are provided in the Preparing the Phone System chapter of this manual. Refer to that chapter for the following: PB60014–01 Changing the PBX database Setting up hunt groups Directing trunks to the Octel Overture 200/300 Octel Overture 200/300 Serenade 3.
4-16 4.4 Installation and Maintenance Volume TERMINAL COMMUNICATIONS The Octel Overture 200/300 is designed to work with any ASCII send/receive serial terminal/teleprinter that meets RS-232C specifications. Terminal/Teleprinter Installation Octel recommends that the maximum distance between the terminal and the Octel Overture 200/300 is no more than 50 feet, which is the length of a standard RS-232C cable. The Octel Overture 200/300 uses even parity, 7 data bits, 1 stop bit, and XON/XOFF protocol.
Installation 4-17 Table 4-4 DCE Pinouts for Cable Connections Between the RS-232C Terminal and the Octel Overture 200/300 Pin EIA/CKT Signal Function 1 AA Protective ground 2 BA Transmit data (TX) 3 BB Receive data (RX) 4 CA Request to send (RTS) 5 CB Clear to send (CTS) 7 AB Signal ground 8 CF Receive-line signal detector (DCD) 20 CD Data terminal ready (DTR) To Terminal (DTE) ÍÍ ÍÍ ÍÍ ÍÍ Octel Overture 200/300 (DCE) 1 2 3 4 5 7 8 20 ÍÍ ÍÍ ÍÍ ÍÍ 1 Protection Ground 2 TX 3 R
4-18 Installation and Maintenance Volume Table 4-5 Pinouts for External Modem Connections Modem Pin Number Octel Overture 200/300 Pin Number 2 3 Transmit data Receive data 3 2 Receive data Transmit data 5 4 CTS RTS 4 5 RTS CTS 7 7 Signal ground Signal ground 8 20 DCD DTR 20 8 DTR DCD Modem Signal Name/Function Octel Overture 200/300 Name/Function RS-232C Male Connectors To modem (DCE) ÍÍ ÍÍ ÍÍ ÍÍ To Octel Overture 200/300 (DCE)
Installation Caution! 4-19 Incorrect connection of the external modem can result in unauthorized access. Verify that the cabling and modem are installed correctly, and that the modem setup is tested. Refer to the Octel Overture 200/300 Support Note FI80048-01 for additional information. Once the modem connection is established, press until the password prompt appears, and follow the procedures in the Communicating with the Message Server section of this chapter.
4-20 Installation and Maintenance Volume 3. If attribute 3 is assigned to the mailbox COS, enter the security code. 4. After the high-pitched tone, enter the code to connect to the modem (ATD). The code can vary, depending on the interface and modem manufacturer. If you do not hear a high-pitched tone, repeat steps 1 through 3. 5. Hang up the receiver if step 4 was successful. The Octel Overture 200/300 automatically adjusts to the modem’s baud rate, which must be 300, 1200, or 2400 baud.
Installation 4.5 4-21 PIN ASSIGNMENTS FOR MESSAGE SERVER CARDS AND PORTS Connectors P1 through P12 use a 50-pin male telco connector with the pin arrangement shown in Figure 4-8.
4-22 Installation and Maintenance Volume Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card The following pin assignments are for the four-port line-interface card (LIC4), the ROLM integration card (RIC), and the Mitel integration card (MIC), as they appear on the rear 50-pin telco connector. If an LIC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
Installation 4-23 Eight-Port Line-Interface Card and Telemarketing Line Card The following pin assignments are for the eight-port line-interface card (LIC8) and the Telemarketing Line Card (TLC), as they appear on the rear 50-pin telco connector. If an LIC or TLC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
4-24 Installation and Maintenance Volume 16-Port Line-Interface Card (DLC16) and the PBX Integration Cards for Northern Telecom (NPIC) The following pin assignments are for the 16-port line-interface card (DLC16) and the Northern Telecom PBX integration card (NPIC) as they appear on the rear 50-pin telco connector.
Installation 4-25 12-Port International Line-Interface Card The following pin assignments are for the 12-port international line-interface card (ILC12) as they appear on the rear 50-pin telco connector.
4-26 Installation and Maintenance Volume DTIC Pin Assignment The following pin assignments are for the Digital Trunk Interface Card (DTIC) as they appear on the rear 50-pin telco connector. 50-Pin Number 1 TXRING 50-Pin Number 26 2 27 3 28 4 TXRING 29 5 30 6 31 7 RXRING 32 8 33 9 34 10 Octel Overture 200/300 Signal Function RXRING 35 11 36 12 37 13 38 14 39 15 40 16 41 17 42 18 43 19 44 20 45 21 46 22 47 23 48 24 49 25 50 Serenade 3.
Installation 4-27 Northern Telecom SL-1 Integration Card The following pin assignments are for the Northern Telecom SL-1 integration card (SLIC) as they appear on the rear 50-pin telco connector. If a SLIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
4-28 Installation and Maintenance Volume AT&T Integration Card (ATTIC) The following pin assignments are for the AT&T integration card (ATTIC) as they appear on the rear 50-pin telco connector. If an ATTIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
Installation 4-29 Serial Integration Card for the Meridian 1 (SIC8) The following pin assignments are for the serial integration card (SIC8) for the Meridian 1 as they appear on the rear 50-pin telco connector. If an SIC8 card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
4-30 Installation and Maintenance Volume APIC Integration Card The following pin assignments are for the AT&T APIC card as they appear on the rear 50-pin telco connector. If an APIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc. “TX” signals are from the APIC to the PBX. “PX” signals are from the PBX to the APIC.
Installation 4-31 SIC8 I/O Panel Pinouts The following pin assignments are on the SIC8 I/O panel for port 1 (DB 26 connector).
4-32 Installation and Maintenance Volume Direct-Access Card (DAC) The following pin assignments are for the direct-access Card (DAC) as they appear on the rear 50-pin telco connector. If a DAC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
Installation 4-33 Direct-Access Card I/O Panel DP EXT Connector The following pin assignments are on the DP EXT connector for the DAC I/O panel. DP EXT is a 50-pin telco connector.
4-34 Installation and Maintenance Volume External Alarm Port The external alarm port uses a 9-pin DB9 female connector with the following pin arrangement: Use connector J3 for the Octel Overture 200. Use connector J5 for the Octel Overture 300.
Installation 4.6 4-35 COMMUNICATING WITH THE MESSAGE SERVER The Octel Overture 200/300 indicates it is ready to receive commands or other input by displaying a prompt character. The actual prompt character displayed indicates whether you are at the operating system level or within the INSTALL or UPDATE programs. The prompt characters are as follows: Prompt System Level Action @ Operating system Ready to accept commands : INSTALL program Waiting for input .
4-36 Installation and Maintenance Volume Remote Access After the database has been installed, the Octel Overture 200/300 can be remotely accessed. Call the Octel Overture 200/300 from a Bell 103A/212A/CCITT V.22/CCITT V.22 bis compatible modem-equipped terminal. When you hear the company greeting, access the modem by entering , or access the modem through a modem-access mailbox, if it is used. The message server responds with a high-pitched tone. Connect your modem.
Installation 4.7 4-37 OCTEL OVERTURE 200/300 HARDWARE INSTALLATION The physical installation of the message server begins by connecting the printer to the Octel Overture 200/300, applying power, and observing the Octel Overture 200/300 self-test. Powering Up Connect the Octel Overture 200/300 power cord to the dedicated power circuit and turn the cabinet power switch to ON. The LEDs on each circuit board are ON or OFF according to the following sequence after power up or reset: 1.
4-38 Installation and Maintenance Volume Table 4-6 Power Supply Output Rating and Acceptable Operating Ranges Test Point Nominal Voltage Acceptable Operating Range (Vdc) 8 Ground ... 7 –5 VC –4.50 to –5.50 6 +5 VC 4.50 to 5.50 5 +12 VM 11.40 to 12.60 4 –12 V –10.80 to –13.20 3 +12 V 10.80 to 13.20 2 +5 V 4.75 to 5.25 1 Ground ... Connecting the Terminal Connect the terminal to the RS-232C connector marked J1 in the rear of the cabinet or to SP1.
Installation 4-39 The terminal displays: CPU 486 Model 300–6004–001 Rev XX 12MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED . . . Testing COMPLETED Booting from SCSI file XBOOT.IM Image loaded Loading Image from Hard Disk . . Image loaded ––––––––––––– SYSTEM SOFTWARE RELEASE S.X.X.X–2 (MM/DD/YY) –––––––––––– Copyright (c) 199x Octel Communications Corp. All Rights Reserved.
4-40 4.8 Installation and Maintenance Volume RACK MOUNT INSTALLATION, OCTEL OVERTURE 300 The Octel Overture 300 can be installed in a 19-inch rack. Figure 4-9 illustrates a rack-mount installation.
Installation 4-41 Preinstallation Determine whether the rack to be used is of a suitable size and strength to hold the Octel Overture 300. At maximum configuration, the server can weigh as much as 220 pounds and might be too heavy for some racks. Make sure that the rack is structurally sound before and after the server is installed. Remove any rack casters, as they make the rack less stable. To increase stability further, you might need to bolt the rack to the floor or provide some other means of support.
4-42 Installation and Maintenance Volume 5. If the message server has been in service, disconnect all cables from the rear of the cabinet. Make sure to note the cable positions, because they must be reconnected exactly as they were. 6. Install the rack-mounting brackets to the front vertical flanges of the Octel Overture 300 cabinet with the screws provided, using a Phillips screwdriver. Refer to Figure 4-9. 7.
Installation 9. 4-43 If the Octel Overture 300 is to be shipped, refer to the Receiving the Equipment, Reshipping section, in this chapter. 10. If the Octel Overture 300 is to be returned to service, install all cables at the back of the cabinet as they were before beginning this procedure. 11. Turn ON the power to the server and test the message server’s operation. Refer to the Octel Overture 300 Testing section in this chapter. 12. Replace and lock the front door to the cabinet.
4-44 4.9 Installation and Maintenance Volume SOFTWARE INSTALLATION System parameters and customer-provided information are entered in the message-server memory through a terminal and a two-part configuration program. Use the INSTALL program to enter information for new installations; use the UPDATE program for verification and to change the configuration database. This section is an overview of the software installation. Detailed directions for all steps are found in the Configuration volume.
Installation 4-45 4.10 CONNECTING THE PHONE SYSTEM TO THE OCTEL OVERTURE 200/300 After you have verified that both the message server and the PBX are configured correctly, you must connect the Octel Overture 200/300 to the PBX. Connection Overview The Octel Overture 200/300 installation involves connecting 25-pair cables from the rear of the Octel Overture 200/300 to a 66M4-4W connector block, which is mounted on a backboard. Each 25-pair cable supports one slot on the Octel Overture 200/300.
4-46 Installation and Maintenance Volume The short 50-pin cable is not included in the installation kit. Order the cable separately, one cable for each slot. Each line card installation kit, Part No. 740-6034-001, installs four line-card slots. To determine the number of line-card installation kits to order, divide the total number of line-card slots by four. The kit contains the following: One 66M4-4W connector block, Part No.
Installation Column = Top A B C D 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Jack 1 (A) to slot 1 Jack 2 (B) to slot 2 4-47 Pair Number Jack 3 (C) to slot 3 Jack 4 (D) to slot 4 Figure 4-11 Connector Block Wiring In most cases, the existing wiring is not consistent in its placement of the connections. To isolate faults quickly, it is recommended that the slots be connected in numerical order, allowing for known or anticipated expansion.
4-48 Installation and Maintenance Volume 66M4-4W P6 66M4-4W P1 Octel Overture 200/300 Figure 4-12 Example of Server-to-Block Connections For maximum configuration, three connector blocks and twelve 25-pair cables are required. The actual wiring (cross-connections from the 66M4-4W connector block to the 66M block, or equivalent), can be made in any manner consistent with good telephony practices.
Installation 4-49 Table 4-7 66M4-4W Connector Block Designators # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 PR Cable Wire# Color 26 1 27 2 28 3 29 4 30 5 31 6 32 7 33 8 34 9 35 10 36 11 37 12 38 13 39 14 40 15 41 16 42 17 43 18 44 19 45 20 46 21 47 22 48 23 49 24 50 25 PB60014–01 WHT-BLU BLU-WHT WHT-ORG ORG-WHT WHT-GRN GRN-WHT WHT-BRN BRN-WHT WHT-SLT SLT-WHT RED-BLU BLU-RED RED-ORG ORG-RED RED-GRN GRN-RED RED-BRN BRN-RED RED-SLT SLT-RED BLK-BLU BLU-BLK BLK-ORG ORG-BLK BLK-G
4-50 Installation and Maintenance Volume 4.11 OCTEL OVERTURE 200/300 TESTING The Octel Overture 200/300 should always be checked for proper operation after the configuration database is installed or changes are made. In addition to the message-server test, other tests should be made before the Octel Overture 200/300 is connected. These tests are described in this section.
Installation 4-51 PBX Functional Test Verify that each Octel Overture 200/300 port extension can initiate a transfer by doing a hookswitch flash and a transfer code or just a hookswitch flash, before entering an extension number. Also, verify that you can reconnect to the caller when the extension called is not answered or busy. Perform the following steps: 1. Connect telephone B to the modular-adapter position associated with port 1 of the Octel Overture 200/300. 2.
4-52 Installation and Maintenance Volume When all Octel Overture 200/300 port extensions pass these tests, proceed by connecting the 25-pair cables to the Octel Overture 200/300 and test the message server for standard operation. The Octel Overture 200/300 must initialize each of the PBX ports. To verify that all the ports are initialized, at the @ prompt, type PS. All ports should return IDL.
Installation 4-53 3. Make sure that telephone C is busy by taking it off-hook. Enter the extension number for telephone C. 4. Did the Octel Overture 200/300 respond with the prompt “Thank you, just a moment . . .” (primary answer mode example)? YES NO 5. After a short interval, does the message server reconnect and speak the prompt “Extension XXX is busy. Please leave a message at the tone, or enter another extension number, or press zero for assistance”? YES NO 6. Continue.
4-54 Installation and Maintenance Volume 8. Busy out the PBX extension identified in step 6 above. 9. Continue the process from step 3 until all ports have been busied out. Testing Fail-Safe Operation The fail-safe port operation test comprises the all-ports-busy condition and the ring-no-answer condition. All Ports Busy Perform the following steps for the all-ports-busy test: 1. While all ports are busied out, use telephone A to enter the extension number or access code of the hunt group. 2.
Installation 4-55 10. From telephone A, enter the hunt-group extension number or access code. 11. Does the Octel Overture 200/300 answer correctly? YES Continue. NO Determine the cause and correct before continuing. 12. Enter PS at the terminal. 13. Verify that all ports are in the IDL state and that the cancel forwarding string (System Parameter 46 — SYSTEM RELOAD CANCEL FORWARD STRING) is correct. If any ports still show FWD, use TE C 2 x, where x is the port number, to cancel forwarding.
4-56 Installation and Maintenance Volume 13. Repeat the procedure from step 3 for all ports, until all ports are busied out. Verify that calls can be placed through the Octel Overture 200/300 from each port. 14. From telephone A, call out and back in on a trunk dedicated to the hunt group. 15. Does the call overflow to the correct destination? YES Continue. NO Determine the cause and correct the problem before continuing.
Installation 4-57 6. From telephone A, call out and back in on a trunk dedicated to the hunt group. When the Octel Overture 200/300 answers, let the message server time out. 7. Does the Octel Overture 200/300 transfer the call to the intercept position? YES Continue. NO Determine the cause and correct the problem before continuing. Message Waiting Test 1. From telephone A, call out and back in on a trunk dedicated to a Octel Overture 200/300 port. 2.
4-58 Installation and Maintenance Volume 4.12 TESTING THE INSTALLATION AND TELEPHONE CHANGES Use the following checklist to help track any installation and telephone changes, as follows: Use the “See Chapter” column for reference to the appropriate chapter in the Installation and Maintenance volume for further information. Enter the name of the person who is responsible for tracking an installation task in the “Person Responsible” column.
Installation Installation Task PBX Preparation See Chapter Person Responsible Scheduled 4-59 Completed Preparing the Phone System Survey telephone system (Y/N) Additional touch-tone extensions (as required) Install and label the Octel Overture 200/300 ports PBX COS changes for the Octel Overture 200/300 port extensions Forwarding Off-site calls, no call restriction Remove call waiting features Permitted to transfer, hold, reconnect Overflow for RNA/busy Hunt Group 1 Hunt Group 2 Hunt Group 3 Hardwa
4-60 Installation and Maintenance Volume Installation Task Pass/Fail Tests Step See Chapter Person Responsible Scheduled Completed Installation Description 1. Pre-operation test of message server 2. Extension number check 3. PBX function 4. Call to intercept/attendant PBX 5. Ring-no-answer extension 6. Busy extension 7. Hunt Group operation 8. Fail-safe operation 9. Trunk to the Octel Overture 200/300 operation 10. Verifying trunks 11.
5 REPORTS Chapter Contents 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 PB60014–01 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Listing and Clearing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Listing a Report . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 Quick Reference Guide Reports Command Additional Information List Report @L R Shows reports that can be listed. Individual reports are shown below. System Parameter 72 determines maximum lines per page for reports. Clear Report @C R Produces a listing of reports that can be cleared. Options are: 1=System Performance and Port Statistic 2=Network Traffic 3=User Call and Message Statistics.
Octel Overture 200/300 Quick Reference Guide Reports Command Additional Information Mailbox Usage 7 Shows mailbox usage time. Usage includes logon time and access time. User Status Detail 8 Shows status information on mailbox access and time durations associated with individual mailbox usage. Integration Calling Statistics 9 Shows information about the type of non-integrated or integrated calls a mailbox receives.
Reports 5.1 5-1 OVERVIEW Reports provide statistics on the operation and usage of the Octel Overture 200/300 message server and give owners the ability to monitor various operational aspects of the Octel Overture 200/300. Reports may be accessed at any time through the system’s administration terminal. The Octel Overture 200/300 offers reports that provide both system-wide and mailbox statistics. Information is collected and stored for ten reports. 1. System Performance 2. Network Traffic 3.
5-2 5.2 Installation and Maintenance Volume LISTING AND CLEARING REPORTS Information is collected and stored in various internal tables. The information accumulates until the report is cleared. Reports can be listed without affecting the accumulated data. Once the command to clear a report is entered, the values are reset to zero and resume accumulating. Most reports show only the date they are run. At the top of reports 1, 2, 6 and 10 are two dates.
Reports 5-3 Select the number of the report you wish to list. Enter L R # (report number), to designate a specific report before the menu is displayed. The prompts displayed after selecting a specific report (i.e., 1–0) vary slightly as shown in the following sections. These reports can be printed. Before each reported is displayed, the message server prompts “READY PRINTER, THEN PRESS RETURN.
5-4 Installation and Maintenance Volume User Statistics, Mailbox Usage, and User Status Detail reports are sorted by first digit. For example, if mailboxes in the 2000 and 300 series are used, 2000 lists first. If an invalid number is entered, the program displays the prompt: “NO MATCH ON DIGIT PATTERN.” Clearing a Report To clear reports, at the @ prompt type CLEAR REPORT, or C R @C R After this command is entered, following prompt displays: 1. 2. 3.
Reports 5.3 5-5 SYSTEM PERFORMANCE REPORT 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The System Performance report provides system-wide call and message statistics.
5-6 Installation and Maintenance Volume –––– SYSTEM PERFORMANCE REPORT FOR (SYSTEM NAME) ––– FROM: MM/DD HH:MM A.M. YYYY TO: MM/DD HH:MM P.M.
Reports 5-7 Call Summary The Call Summary portion of the System Performance report shows the stages of calls and actions of callers into the Octel Overture 200/300. The calls include the following: Callers attempting to reach extensions. People calling into mailboxes. Other calls answered (such as calls from other network locations and calls from the DID Interface). Information is reported in three stages: Caller’s initial action. Caller’s subsequent actions.
5-8 Installation and Maintenance Volume DIALED FOR ASSISTANCE (Peg 128) Number of times callers pressed intercept position. and were transferred to attendant or If the call is integrated with a call record, pressing is pegged under Subsequent Actions. for assistance LEFT A MESSAGE AT THE TONE (Peg 140) Number of times callers left a message as an initial action.
Reports TOTAL CALLS INTO SYSTEM (Peg 1) 5-9 Total calls answered by the Octel Overture 200/300. If the System Performance report or traffic pegs were last cleared while calls were in progress, this value may be larger than peg 1. However, the value printed in the System Performance report always reflects the correct value. Subsequent Actions After completing the initial action, (i.e., caller left a message at the tone), another action is taken. Subsequent actions are described below.
5-10 Installation and Maintenance Volume TRANSFERRED CALL TO NETWORK (Peg 137) Number of times callers transferred out onto the network. Progress of Calls to Extensions If the initial or subsequent action taken by the caller requires the Octel Overture 200/300 to place a call, responses to that call are detailed below. Also included is the number of logon requests that were successfully completed.
Reports 5-11 Number of times callers with FIFO queue position of two or greater dialed digits to enter or stay in queue, or when maximum queuing limit was reached, before going to Next Mailbox. Number of times error greeting (Custom Prompt) played. Number of times DID calls were intercepted immediately. Number of PBX integration calls that forwarded on the All Forward condition, or from PBXs which do not provide information on why the call forwarded.
5-12 Installation and Maintenance Volume AFTER GREETING PLAYED Number of messages left after greeting played. (Peg 142) RECEIVED FROM NETWORK (Peg 143) Number of valid messages received from network. BY QUICK MESSAGE (Peg 2) Number of times a Quick Message was left. BY LOGGED-ON USERS Number of messages sent from mailboxes. TOTAL MESSAGES CREATED Number of valid voice messages created. Messages Currently Stored Messages are generally created by callers or by mailbox owners.
Reports 5-13 The exact minutes of storage may vary due to factors including The disk itself. Manufacturer of the disk. Accumulated bad sectors on the disk. Single or dual-drive system. For message servers with more than two drives of different sizes, Hot Standby may consume additional space on the smaller of two drives, resulting in a loss of capacity for the rated hours of storage. Refer to the Feature Description volume, Hard Disk Redundancy chapter, for information about Hot Standby.
5-14 Installation and Maintenance Volume –– DIGITAL NETWORK PERFORMANCE REPORT FOR XXXXX –– FROM:02/07 11:45 A.M. 1997 TO:02/08 10:44 A.M.
Reports 5-15 Digital Networking Channel Usage NUMBER OF CHANNELS Total number of digital networking channels available on the message server. 1/2 OR MORE BUSY Time (in hours, minutes, and seconds) that one-half or more of the digital networking channels were busy. 3/4 OR MORE BUSY Time (in hours, minutes, and seconds) that three-quarters or more of the digital networking channels were busy. ALL BUSY Time (in hours, minutes, and seconds) that all digital networking channels were busy.
5-16 5.4 Installation and Maintenance Volume NETWORK TRAFFIC REPORT 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Network Traffic report provides traffic information for each location (multicabinet and remote) configured in the network. All configured locations are listed in the report.
Reports 5-17 To Location For each location name, information is reported for a maximum of three possible route choices. For each route choice, the following accumulates: CALLS TRIED Number of calls attempted to this location by this route. ROUTE BUSY Encountered busy trying to reach this location. ROUTE FAIL Failed to access this location. Could be due to no route dial tone. LINEQUAL FAIL Line test failed. Could be due to low signal or high noise level.
5-18 Installation and Maintenance Volume Names Directory The Names Directory applies only to OctelNet: ASCII RCV FAIL Number of times delivery of the ASCII name from the remote node failed. ASCI RCV NIGHT Number of times ASCII name was received from the remote node during the period defined as night. ASCII RCV DAY Number of times ASCII name was received from the remote node during the period defined as day. SPOKEN RCV FAIL Number of times delivery of the spoken name from the remote node failed.
Reports 5-19 QUICK MSG Quick Messages left at this location through the network. USER LOGON Mailbox logged onto at this location through the network. IMMED CALL Immediate call feature used to call an extension at this location through the network. Digital Network Traffic Report To display the report for digital information only, when selecting the report number, enter 2 DIGITAL or 2 D. If only 2 is entered for the Network Traffic report, the report includes all networking information.
5-20 Installation and Maintenance Volume ALL-BSY Number of times that the reason for a connection reject was that all LAN channels on the destination were busy. DAY MINUTES Number of minutes that connections were established and maintained during the day. NIGHT MINUTES Number of minutes that connections were established and maintained during the night. Message Delivery Information for each location includes TRIED Message send attempts over the LAN.
Reports 5.5 5-21 USER MESSAGE STATISTICS 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The User Message Statistics report provides a detailed list of call and messaging activity for individual mailboxes. Each line within the report displays data for a single mailbox.
5-22 Installation and Maintenance Volume Current Messages Numbers are given for TOTAL Total number of messages currently stored. AVGSC Average seconds per message, based on the total seconds and total number. TOTSC Total seconds of current messages stored. OLDST Date of the oldest message stored. Messages Left After Total number of messages left after the caller encountered any of these conditions: BUSY Extension called was busy. NO ANSWER Extension called did not answer.
Reports 5.6 5-23 USER CALLING STATISTICS 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The User Calling Statistics report provides a detailed list of call and messaging activity for individual mailboxes. Each line within the report displays data for a single mailbox.
5-24 Installation and Maintenance Volume NO ANSWD Number of calls not answered. Only non-integrated calls are included. BUSY Number of calls placed to a busy extension. Only non-integrated calls are included.
Reports 5.7 5-25 DISK USAGE REPORT 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Disk Usage report provides statistics about the amount of voice message storage currently used on the message server. * DISK USAGE REPORT FOR ABC Name * 12/20 06:01 P.M.
5-26 Installation and Maintenance Volume NAMES Non-redundant and Redundant Percentage of the storage capacity used for non-redundant and redundant names storage. GREETINGS Non-redundant and Redundant Percentage of the storage capacity used for non-redundant and redundant greetings storage. USER MESSAGES Non-redundant and Redundant Percentage of the storage capacity used for non-redundant and redundant user messages storage.
Reports 5.8 5-27 PORT STATISTICS ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. This report contains information for each port configured in the SLOTS Table. There are three sections of this report: - Individual Port Statistics - Port Group Statistics - All Port Statistics .
5-28 Installation and Maintenance Volume * PORT USAGE REPORT FOR (SYSTEM NAME) * FROM: MM/DD HH:MM A.M. YYYY TO: MM/DD HH:MM P.M. YYYY ––––––––––––––––––––––––––––––––––––––––––––––––––––– * INDIVIDUAL PORT STATISTICS * ––––––––––––––––––––––––––––––––––––––––––––––––––––– PORT PORT INCOMING OUTGOING SECONDS NUMBER TYPE COS CALLS/FAX CALLS/FAX BUSY –––––– –––– –––– –––––––– –––––––– ––––––– 1 VOC 254 468 0 1242 2 VOC 254 1082 0 2571 .
Reports 5-29 Individual Port Statistics Information in this section includes the number of incoming and outgoing calls for each voice port and fax channel, the number of seconds each port was busy, and the number of seconds each port was busy because it failed selftest. PORT NUMBER The number associated with each port in the SLOTS Table. PORT TYPE Identifies whether the port is a voice port (VOC) or a fax channel (FAX). COS The Class of Service assigned to each port.
5-30 Installation and Maintenance Volume NUMBER OF OUTGOING FAXES The total number of faxes successfully printed from all FAX ports using this COS. Includes fax delivery for fax messages and fax-on-demand requests. NUMBER OF PORTS SIMULTANEOUSLY BUSY The number of ports using this COS that are busy at the same time and the total number of seconds during the reporting period for which that number of ports were busy.
Reports 5.9 5-31 MAILBOX USAGE 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Mailbox Usage report contains information detailing individual mailbox usage. The report shows the amount of time a port was used for each mailbox in the USER Table. The extension associated with each mailbox is also listed.
5-32 Installation and Maintenance Volume 5.10 USER STATUS DETAIL ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. This report provides current status information on mailbox access and the time durations associated with individual mailbox usage. The following information is provided for each mailbox.
Reports 5-33 5.11 INTEGRATION CALLING STATISTICS 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Integration Calling Statistics Report lists information about the type of non-integrated or integrated calls a mailbox received, as well as the number of calls to the mailbox that are abandoned.
5-34 Installation and Maintenance Volume Integrated Information NO ANSWD Number of calls not answered. Includes PBX integration calls that forward on the ring-no-answer condition. BUSY Number of calls placed to a busy extension. Includes PBX integration calls that forward on the busy condition. ALL (FORWARD) Number of integrated calls forwarded on the All Forward condition. This also includes forwarded calls with no forward condition.
Reports 5-35 5.12 SYSTEM PERFORMANCE BY COS 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. System Performance by COS report provides call and message statistics for ports/trunks by COS. Example of a System Performance by COS report: * SYSTEM PERFORMANCE BY COS FOR XXXXX * FROM: MM/DD HH:MM A.M.
5-36 Installation and Maintenance Volume INTEGRATION With Adaptive Integration, every time a call is forwarded to the Octel Overture 200/300. Number of times callers dialed an account code. Number of times callers dialed extensions or digits to call out on the network. Number of integrated calls that forwarded in. RNA FORWARD Number of calls placed that were not answered. BUSY FORWARD Number of calls placed to a busy extension.
Reports TOTAL CALLS INTO SYSTEM 5-37 With Adaptive Integration Direct call into the Octel Overture 200/300 where caller hangs up or dials . Direct internal call into the Octel Overture 200/300 where caller accesses Quick Greeting Activation. Numbers within the Other category may fluctuate as new calls come in and as current callers make an initial action. Total calls answered by the Octel Overture 200/300.
6 MAINTENANCE COMMANDS 6.1 6.2 6.3 6.4 PB60014–01 Command Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 List Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Clear Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 MAINTENANCE COMMANDS Figures 6-1 6-2 6-3 Alarm Test Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-38 Sequence Used by the Octel Overture 200/300 To Screen Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-44 Ring/No Answer Tone-Timing Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 Quick Reference Guide Section Subject Command Call Processing Trace List Trace L T Trace for specific activity, selecting from the menu shown. Diagnostics Reports C R Gives a menu for the type of report to clear. Hard Disk Drive DEX x y Reads all disk sectors. x = disk number; y = region number. Disk Drive DSKMAP Displays the last known status of all drives as recorded by the VCU.
Octel Overture 200/300 Quick Reference Guide Section Subject Command Diagnostics (continued) List Features L F Lists the features, the number of ports, mailboxes, and storage hours the system is equipped with. Message Status L HE x Lists the status of a message. x = message number. Mailbox Configuration L M x Lists the current configuration for a mailbox. x = mailbox number. Mailbox Configuration L M x M Lists information about messages for a specific mailbox.
Octel Overture 200/300 Quick Reference Guide Section Diagnostics (continued) Subject Command Port Mapping Status PRTMAP Displays information about the allocation of system port numbers to ports configured in each slot. Tone and DTMF PRT x Monitors and prints the tone and DTMF events received for the port specified. To exit the monitor mode, press . x = port number. Port Status PS x Displays current state of the ports.
Octel Overture 200/300 Quick Reference Guide Section Subject Command Integration Card TE INT x y Tells the integration card to run its link selftest. Used only for systems with integration cards. x = slot number y = unit number. LIC TE L 1 Checks tone generation and detection circuitry. TE L 2 Ring-through test. Use only when no traffic on system. TE L 4 x Test to see whether loop current is present on a specific port. x = port number.
Octel Overture 200/300 Quick Reference Guide Section Subject Command Integration Integration Unit CD x y Takes the integration unit out of service. x = slot number y = unit number CU x y Brings the integration unit into service. x = slot number y = unit number Integration Unit ISTAT x y Gives the current status of an integration unit.
Octel Overture 200/300 Quick Reference Guide Subject Command Integration Cards UPINTG Restarts the integration cards and therefore disrupts call processing for approximately one to two minutes. Integration Board C I x y Clears the integration board pegs. x = slot number y = unit number Traffic Pegs Traffic Peg Count Table L P Lists the pegs. C P Clears the pegs. Miscellaneous Baud Rate BAUD Displays the current baud rate setting.
Octel Overture 200/300 Quick Reference Guide Section Subject Miscellaneous (continued) Command MPURGE x Deletes the message from every mailbox the message was sent to on the message server except for messages that were forwarded or sent over the network. x = message header number Back up and Restore FLOPPY Used to back up and restore greetings, names, scripted and sequential messages, and personal distribution list names. Also used to load system prompts.
Octel Overture 200/300 Quick Reference Guide Section Subject Command Miscellaneous (continued) Patch Status PAT STAT This command shows the status of all patches currently applied on the message server, the patch number, the date the patch was applied and the target(s). Restart RESTA Restarts the CPU. All active ports are dropped, and the modem is dropped. The maintenance level password must be entered before restart begins. Restart RESTA 2 Restarts the CPU.
Commands 6.1 6-1 COMMAND SUMMARY Maintenance commands for the Octel Overture 200/300 message server are entered from the @ prompt. In this chapter, the maintenance commands are divided into five command types: List commands Clear commands Test commands System service mode commands Miscellaneous commands The basic command input is listed in BOLD letters, in the left column. The complete command name is in bold in the right column.
6-2 Installation and Maintenance Volume Command Basic Definition L INT x y LIST INTEGRATION STATUS Lists the current state of the integration board, the diagnostic status, the status of the links, and the pegs, where x is the slot number, and y is the unit number. L M x This command is not used for DPNSS integration. LIST MAILBOX Lists the current configuration of the mailbox specified, where x is the mailbox number.
Commands Command Basic Definition L R LIST REPORT 6-3 Prints a menu for the type of report to list, as follows: 1 2 3 4 5 6 7 8 9 10 L R x = = = = = = = = = = System Performance Network Traffic User Message Statistics User Calling Statistics Disk Usage Port Statistics Mailbox Usage User Status Detail Integration Calling Statistics System Performance by COS LIST REPORT NUMBER Lists the report number specified without printing the menu, where x is the report number.
6-4 Installation and Maintenance Volume Command Basic Definition C H CLEAR HARDWARE Clears the Hardware Error Table. Also opens the alarm relay, and turns OFF the alarm LED. C I x y CLEAR INTEGRATION Clears the integration pegs, where x is the slot number and y is the unit number. C P CLEAR PEG Clears the Traffic Peg Count Table and the System Performance report.
Commands Command Basic Definition TE C 1 x y TEST CHANNEL 1 6-5 You can use either the TE C 1 command or the CD command to forward ports. Refer to the System Service Mode Commands, Courtesy Up/Courtesy Down, section. In the command, x is the port number or first port in a range of ports (optional), and y is the port number of the last port in a range of ports (optional). TE C 2 x y TEST CHANNEL 2 You can use either the TE C 2 command or the CD command to cancel forwarded ports.
6-6 Installation and Maintenance Volume Command Basic Definition TE INT x y TEST INTEGRATION Tells the integration card to run a link self-test, where x is the slot number, and y is the unit number. Used only for message servers with integration cards. T DNET This command is not used for DPNSS integration. TEST DNET Use this command for Digital Networking, to get a quick indication of the general “health” of the configuration and hardware at the local and remote cabinets.
Commands Command Basic Definition CD x y z COURTESY DOWN 6-7 Use the Courtesy Down command with modifiers to remove the following from service: Port or ports Integration units Fax cards LAN cards CD CD CD CD x y z x y x x For this command, x is the slot number, y is the relative port, or first port in a range or relative unit number, and z is the port number of last port in range of ports (optional).
6-8 Installation and Maintenance Volume Command Basic Definition The following commands also can be used. CDFAX x y COURTESY DOWN FAX Removes the fax channel from service. CUFAX x y COURTESY UP FAX Returns the fax channel to service. CDINTG x y COURTESY DOWN INTEGRATION UNIT Remove the integration unit from service. CUINTG x y COURTESY UP INTEGRATION UNIT Returns the integration unit to service. CDGWL [f] COURTESY DOWN GATEWAY LINK Removes the OctelAccess server link (gateway) from service.
Commands Command Basic Definition APURGE x y z Starts the message purge function, if Automatic Message Purge is not already in process. This command allows you to specify purge thresholds, with the same restrictions enforced by UPDATE for the message server and CSTAT parameters. Before initiating the message-purge function, this command displays the thresholds specified and asks for confirmation. In this command, x is the save threshold, y is the new threshold, and z is the Net Name.
6-10 Installation and Maintenance Volume Command Basic Definition GWLSTAT This command is used as a diagnostic tool to review the current status of the OctelAccess server link, to determine Whether the OctelAccess server is up or down and if it is down, why is it down Last time the OctelAccess server was initialized Number of open sessions Statistics about the number of sessions, new calls pending and number of gateways established.
Commands Command 6-11 Basic Definition SPEAK DATE BEFORE TIME You can modify this option to YES, to cause the server to speak the date before speaking the time. For example, “April fifth at 5:00 p.m.” SPEAK DAY BEFORE MONTH You can modify this option to YES, to cause the server to speak the day before speaking the month. For example, “Fifth of April.
6-12 Installation and Maintenance Volume Command MOD DISABLE Basic Definition MODEM DISABLE Use this command to block access to the Octel Overture 200/300 through the internal modem. When the modem is disabled, if a logon is attempted by pressing , a caller receives the error message “That command is not allowed.” MOD ENABLE MODEM ENABLE Use this command to restore access to the Octel Overture 200/300 through the internal modem.
Commands Command 6-13 Basic Definition MAINTENANCE This level allows full access to message-server diagnostics, error information, and the INSTALL and UPDATE programs. A default password, MAINT, is set by the manufacturer. ADMINISTRATIVE This level allows entrance to the UPDATE program. It also allows you to use the LIST and CLEAR commands for the Hardware Error Table, Traffic Peg Count Table, and all reports. A default password, ADMIN, is set by the manufacturer.
6-14 Installation and Maintenance Volume Command Basic Definition PRT x PRINT TONE Use this command to monitor and print DTMF tones entered by the caller, the DTMF tones sent by the Octel Overture 200/300 port, and the call-progress tones from the PBX to the terminal. This is a real-time command, and it can be initiated on only one port at a time. The information is not stored. In this command, x is the port to monitor. To exit the monitor mode, press .
Commands Command 6-15 Basic Definition T ON The Octel Overture 200/300 is reporting that a tone was received from the PBX or central office. The number displayed is the actual time duration of the tone received. T OFF The Octel Overture 200/300 is reporting that no tone (silence) was received from the PBX or central office. The number displayed is the actual time duration that no tone was present.
6-16 Installation and Maintenance Volume Command Basic Definition UPINTG UPDATE INTEGRATION Use this command to restart the integration cards, which disrupts call processing for 1 or 2 minutes. VCU Use this command to connect to the VCU. It provides detailed drive status, drive configuration, message header information and status on installed hardware. It also provides error status reported by the VCU such as hard disk drive read-write errors.
Commands 6.2 6-17 DIAGNOSTICS The Octel Overture 200/300 performs self-testing diagnostic programs that run continuously and do not interfere with normal message-server operation. These tests are designed to locate faults in the message server and reduce the need for additional test equipment, circuit descriptions, and schematic diagrams. When errors are detected, they are logged into the Hardware Error Table, by error code, with the fault and its location described.
6-18 Installation and Maintenance Volume The SINGLE DIGIT MENU MAX DIGIT: and PREFIX DIGITS: fields are for a Single Digit Menu that was created through the USER Table. Entries in these fields override any entries made in INFORMATION Table indexes 4 and 5, associated with the COS for the mailbox. The FLAGS: field describes the state that the mailbox is currently in. The following definitions are for the flags that might occur.
Commands 6-19 CRE This column contains a hexadecimal user number for the mailbox that created the message. To find out the mailbox number from the hexadecimal number, type @L M x where x is the hexadecimal number. The message server displays the mailbox number. FAX STATUS In this column, in addition to the fax-status code, the wording indicates whether a message is a fax, or a fax marked for delivery to a personal or group fax machine.
6-20 Installation and Maintenance Volume For the ORIGINAL MESSAGE TYPES: field, the following lists possible descriptions: Number Description 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Made by message command Forwarded message Reply message Greeting message Name message Broadcast message Message left after call to busy extension Message after no answer/vacant/Centrex Quick message Message left after greeting played or no extension defined Message came f
Commands 6-21 Beginning with S3.0, Network Schedule Table information is displayed. The screen display changes to show the appropriate network deivery schedule information. @L Net ... LOCATION FRAME NUMBER: 0000 DELIVERY SCHEDULE : NORSCH START TIME: 07:00 END TIME : 12:00 INTERVAL : 0 Minutes LAST OUTCALL : 12/21/1997 08:07 DELAY: 00000 MIN. ERRORS: 00000 LIMIT: 00000 MESSAGE # 1BB2 CURRENT WINDOW :DEFAULT,2,3,4,5 LOCATION FRAME NUMBER Octel internal use only.
6-22 Installation and Maintenance Volume Beginning with S3.0, this can also the message priority for Network Delivery Schedules listed. For Digital Networking, if the listing is for all domain locations, the header numbers of all messages in the domain waiting to be sent are listed. If the listing is for a particular domain location, the header numbers of messages waiting to be sent to that particular domain location are listed.
Commands 6-23 If the LIST NET command is followed by digits from the uniform numbering plan of a domain, the messages pending for all domain network locations are listed. For example, the command LIST NET 4, where the digit 4 is the first digit in the uniform numbering plan, gives exactly the same listing as LIST NET DOMAIN in the preceding example.
6-24 Installation and Maintenance Volume INITIALIZING Entry DOWN Entry LOCATION The entry in this column is the location name. STATUS The entry in this column is the status of the link to this location, which is either UP or DOWN. LAN-PRTCL The entry in this column is the Digital Networking Protocol level of the other system. This entry allows compatibility with future releases. It does not relate to analog protocol numbering.
Commands 6-25 Table 6-1 FINDMBOX Messages and Descriptions (continued) Status Messages Description FOUND IN DOMAIN LOCATION YYYYYY Domain location YYYYYY sent a positive response to the query; that is, the mailbox exists in YYYYYY. NOT FOUND IN ANY OTHER DOMAIN LOCATION All locations in this domain sent negative responses to the query.
6-26 Installation and Maintenance Volume To use the command to print the status for only the digital network channel specified, at the @ prompt, type DCSTAT x For this command, x is the channel number. To use the command to print the status for a range of digital network channels, at the @ prompt, type DCSTAT x y For this command, x is the first digital network channel number in a range, and y is the last digital network channel number in the range.
Commands 6-27 The following is an example of the DCSTAT command display: @DCSTAT LCH01 IDLE LCH02 IDLE LCH03 SND LCH04 IDLE LCH05 IDLE LCH06 IDLE LCH07 CONN LCH08 CONN LCH09 IDLE LCH10 SND LCH03 SND LCH04 IDLE LCH05 IDLE LCH06 IDLE LCH07 CONN LCH08 IDLE @ Low-Level Echo Test (CMD PING) Use the CMD PING command for the lowest-level “echo” test from the LAN card at this end to the destination server.
6-28 Installation and Maintenance Volume Port Mapping Status Use the PRTMAP command to display information about the assignment of message-server port numbers to ports configured in each slot. This command also displays the assignment of each port to an integration unit. At the @ prompt, type PRTMAP If the PBX type is ATT75, each port can be assigned to more than one integration unit.
Commands 6-29 This test reads the entire diskette; if there are errors, the message server responds with the following: SOFT ERRORS DETECTED or FATAL ERROR DETECTED, SEE HARDWARE ERROR TABLE When the diagnostic is completed, the message server responds as follows: TEST 01 COMPLETED If the message server fails to read from or write information to the diskette on the first attempt, but is successful in a subsequent attempt, the message server records a soft error.
6-30 Installation and Maintenance Volume Where WW is the Region tested, and XXXXX is the Number of sectors on the disk that had read errors. All drives are listed on the status line, even if not installed. If not installed, zeros are displayed.
Commands 6-31 The following example shows all regions on disk 1 tested: @DEX 1 REGION 01 COMPLETE REGION 02 COMPLETE REGION 04 COMPLETE REGION 08 COMPLETE REGION 10 COMPLETE DISK DISK DISK DISK DISK DISK DISK DISK DISK DISK #1:00000 #4:00000 #1:00004 #4:00000 #1:00003 #4:00000 #1:00000 #4:00000 #1:00012 #4:00000 DISK DISK DISK DISK DISK DISK DISK DISK DISK DISK #2:00000 #5:00000 #2:00000 #5:00000 #2:00000 #5:00000 #2:00000 #5:00000 #2:00000 #5:00000 DISK DISK DISK DISK DISK DISK DISK DIS
6-32 Installation and Maintenance Volume ERR = Disk has non-recoverable error VLD = Disk part of configuration, but needs rebuild.
Commands 6-33 Ring Detection/PBX Connection Test Use the TEST LINE 4 command for this test. To run the test, turn on the terminal or teleprinter. At the @ prompt, type TE L 4 x For this command, x is the installed port number (in HEX) to be tested. This test runs only on the port requested in the command, and the port must have the self-test parameter in the SLOT Table set to YES. This port is rapidly seized and released repeatedly.
6-34 Installation and Maintenance Volume When any of these changes are made, the Octel Overture 200/300 presents the following message when exiting from the UPDATE program. WARNING: FOR CHANGES TO TAKE EFFECT INTEGRATION MUST BE RESTARTED To execute the command UPDATE INTEGRATION, at the @ prompt, type UPINTG The Octel Overture 200/300 then prompts the following: RESTART INTEGRATION . . .
Commands 6-35 Table 6-2 Abbreviations for Channel/Port State Port State Description Abbreviation ACM CALLER USING OCCI HEARS GREETING AND MESSAGING INSTRUCTIONS ACR CALLER USING OCCI IS RECORDING A MESSAGE ADR COLLECT ADDRESS FOR A MESSAGE AFC AUTO COPY CONFIGURATION AFZ PLAY ALL PHRASES AIC (ASSISTED INWARD CALLING) CALLING A USER OR PLAYING A GREETING ALM ALARM-CALL-OUT AMR AMIS MESSAGE RECEIVE APP APPLICATION PROCESSOR LINK APR PLAY ALL PROMPTS CHK CHECK FEATURE CON C
6-36 Installation and Maintenance Volume Table 6-2 Abbreviations for Channel/Port State (continued) Port State Description Abbreviation Octel Overture 200/300 IDL IDLE LSN LISTENING TO A MESSAGE MSW MESSAGE WAITING MOD THIS PORT IS CONNECTED TO THE MODEM NAM NAME SETUP NDT NO DIAL TONE WHEN ATTEMPTING TO FORWARD OR INITIALIZE PORTS NET NETWORKING NEW CREATE NEW, FORWARD, REPLY OR GREETING MESSAGE NMD NAMES DIRECTORY STATE NMR NET MESSAGE RECEIVE - PROTOCOL 1 NMS NET MESSAGE SEND - P
Commands 6-37 Alarm Test The TEST ALARM command tests the alarm callout feature. At the @ prompt, type TE A The message server attempts to call the string configured in System Parameter 31 — ALARM NUMBER. If successful, the person answering the alarm call hears a message similar to the following: “Beep-Beep-Beep-Beep. This is an alarm call from message server number 123. Error type O has occurred. Press star to acknowledge alarm notification or press pound to connect to the modem.
6-38 Installation and Maintenance Volume @TE A Message server calls string entered in System Parameter 31 Beep, beep, beep. This is an alarm from number 123. Error Type O has occurred. Press star to confirm or press pound for modem access." Stop call DISCONNECT Call disconnects after 1 minute. Message server retries call every 10 minutes, until acknowledged.
Commands 6-39 System Forwarding The forwarding string entered in System Parameter 45 — SYSTEM-RELOAD FORWARD STRING, is automatically sent if the Octel Overture 200/300 reloads for any reason. During this time, calls are not accepted for several minutes, while an automatic check is performed on the database. If forwarding strings are not set up, incoming calls receive a ring-no-answer until the message server is ready.
6-40 Installation and Maintenance Volume If only one port is specified, the Octel Overture 200/300 tries to initialize and cancel forwarding for only the port specified. If a range is specified, the message server tries to initialize and cancel forwarding for all ports in the range. If no port is specified, the message server tries to initialize and cancel forwarding for all ports. If a port is successfully initialized and forwarding is canceled, it goes to the IDL state.
Commands 6-41 @L F –––––––––––––––– SYSTEM SOFTWARE RELEASE S.x.x.
6-42 Installation and Maintenance Volume Ports This rows lists the types of ports installed. The Analog row refers to the 4- and 8-port LIC. If the 4- and 8-port line cards are not controlled by Capacity on Demand (COD), the Authorized column is empty. The Fax row is the number of fax-application-processor channels installed. If the fax card is not controlled by COD, the Authorized column is empty. Mailboxes Storage The fax capability for a mailbox is controlled by COD.
Commands 6.3 6-43 APPLICATION DELAYS Application delays are timing values set in the Octel Overture 200/300. Some of these delays are used to detect the tone cadence that the PBX provides to the Octel Overture 200/300. The tone cadence indicates a specific call condition; for example, a ringback tone indicates that the called extension is ringing, and a busy tone indicates that the called extension is busy.
6-44 Installation and Maintenance Volume Start of Transfer Dial extension digits and begin looking for tone patterns Do the tones comply with ranges set by delays 49, 50, 51, or 52? NO Is System Parameter 26 set to YES? The call is considered answered Do the tones comply with Indexes 61, 62, 63, 64, 65, 66, 67,or 68? NO Do the tones comply with ranges set by delays 53, 54, 55, or 56? NO The phone rings, monitor ringback (Information Table Index 7)
Commands 6-45 How To Modify Application Delays You should only modify those application-delay indexes for PBX tones that fail. Before modifying an application-delay index, use the PRT (PRINT TONE) command and COS Attribute 70 — MEASURE PBX TONES, to determine the correct timing value. Use the following steps: 1. Assign COS Attribute 70 to a test mailbox that has an extension number for a telephone set located near the terminal.
6-46 Installation and Maintenance Volume @PRT 1 IN–2 IN–2 IN–0 FLASH EXPECT DIAL TONE 420 MS T ON 600 MS DIAL TONE DIAL–2 DIAL–2 DIAL–0 2620 MS T ON 1000 MS T OFF 2880 MS T ON 980 MS T OFF 2920 MS T ON 790 MS ANSWER The caller enters DTMF digits. The Octel Overture 200/300 monitors tones for dial tone. Dial tone is detected. Octel Overture 200/300 dials DTMF digits. Octel Overture 200/300 ignores the first tone change.
Commands 6-47 PBX Tone ON 1 1200 ms 800 ms 1200 ms 1000 ms 980 ms 1200 ms 800 ms 800 ms 2920 ms 2800 ms 3400 ms 2880 ms 2800 ms 3400 ms Answer Condition 1 Maximum Tone ON (53) Minimum Tone ON (54) Actual Time Tone ON Actual Time Tone was OFF Minimum Tone OFF (56) Maximum Tone OFF (55) Figure 6-3 Ring/No Answer Tone-Timing Failure 9. Modify the required application delays.
6-48 Installation and Maintenance Volume period expires, the address is considered to be a network address. For details about overlapping mailbox addresses and network prefixes, refer to the Networking volume, Remote Analog Networking chapter, Remote Networking Operation, Addressing for Overlapping Mailbox Addresses, and Network Prefixes sections.
Commands 6-49 duration of this delay, the message server flashes again for dialtone, or, in the case of dialing strings, hangs up and tries again. 110 This delay may be modified in the CPT environment to account for slow CPT (for dialtone) from the PBX. FIRST DIGIT TIMEOUT WHILE WAITING FOR DTMF CALL RECORD This delay value is the time the message server waits after going off hook for the first DTMF digit of an enhanced DTMF in-band call record.
6-50 Installation and Maintenance Volume Use — When specifying the maximum time the message server waits for the call transferring party to hang up, so that the transfer to an extension forwarded to the message server is completed. Application Delays for Cadence Recognition 49 MAXIMUM TONE ON PERIOD FOR ANY TONE This delay must be set to a value equal to the largest value for any of the following delays set in the Application Delay Table: 53, 61, 63, 69, or 73.
Commands 54 6-51 RINGBACK MINIMUM TONE ON PERIOD This delay is the shortest delay that a TONE ON can be to qualify as a ringback. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a ringback. If the TONE ON is shorter than this delay, the message server assumes that it is not a ringback. 55 RINGBACK MAXIMUM TONE OFF PERIOD This delay is the longest delay that a TONE OFF can be to qualify as a ringback.
6-52 Installation and Maintenance Volume 63 DOUBLE INTERRUPTED RINGBACK MAXIMUM TONE ON SHORT PERIOD This delay is the longest delay that a TONE ON, of the short TONE ON period, can be to qualify as a double interrupted ringback. Use — The message server uses this delay to determine whether the tone cadence that it is monitoring is a double interrupted ringback. If the TONE ON is longer than this delay, the message server assumes that it is not a double interrupted ringback.
Commands 69 6-53 SLOW BUSY MAXIMUM TONE ON PERIOD This delay is the longest delay that a TONE ON can be to qualify as a slow-busy tone. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a slow-busy tone. If the TONE ON is longer than this delay, the message server assumes that it is not a slow-busy tone. 70 SLOW BUSY MINIMUM TONE ON PERIOD This delay is the shortest delay that a TONE ON can be to qualify as a slow-busy tone.
6-54 Installation and Maintenance Volume 76 FAST BUSY MINIMUM TONE OFF PERIOD This delay is the shortest delay that a TONE OFF can be to qualify as a fast-busy tone. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a fast-busy tone. If the TONE OFF is shorter than this delay, the message server assumes that it is not a fast-busy tone. Coordinate the following application-delay indexes for cadence recognition. Refer to Table 6-3.
Commands 6-55 .L APP LST: APPLICATION DELAY TABLE INDEX DELAY (msec.) 0 0 1 7000 2 5000 3 500 4 3000 5 1200 6 1000 7 30000 8 1600 . . . . 251 0 252 0 253 0 254 0 255 0 Modify Command .M APP Use the MODIFY command to change application delays. The message server prompts for the application-delay index to be modified. Refer to the Modifiable Application–Delay Indexes section in this chapter; only the delays that are listed can be modified at the Maintenance level.
6-56 6.4 Installation and Maintenance Volume MESSAGE BLOCK AND MESSAGE PURGE Voice and fax messages for the Octel Overture 200/300 can be marked as unplayable with the MBLOCK message block command. Messages can be deleted on a mailbox-by-mailbox basis or from every mailbox in the message server with the MPURGE message purge command. To block or purge a message, the message header number must be identified.
Commands 6-57 A message that is marked as unplayable can be unmarked. To unblock a message so that it can be played again, at the @ prompt, type MBLOCK x n In this command, x is message header number, and n indicates that the message is to be unblocked. The message server responds with a request to confirm this command.
6-58 Installation and Maintenance Volume MPURGE Command Usage A message that has been recorded and sent can be deleted from one or all mailboxes in the message server. From all mailboxes, the MPURGE command first initiates an MBLOCK command so that, while the message server is searching each mailbox for an occurrence of the message, mailbox holders cannot play that message. The search that occurs after the MBLOCK command is issued can take some time to be executed.
Commands The command can be canceled by entering printed: 6-59 . The execution pauses, and the following message is ABORT MPURGE (AND LEAVE MESSAGE UNPLAYABLE) . ARE YOU SURE YOU WANT TO DO THIS? Y @ Enter Y to abort the message purge. If the message purge is aborted, all messages that have already been queued for deletion are deleted.
6-60 Installation and Maintenance Volume MBLOCK and MPURGE Considerations Blocked messages (explicitly by MBLOCK or implicitly by an all-mailbox MPURGE) are not automatically deleted from the message server. The space used by the message and the associated header become available for reuse when the message server is restarted. If a message has been forwarded, the forwarded instance is not automatically deleted by the MPURGE command. Make the message unplayable using the MBLOCK command.
7 LOG COMMANDS LOG, LIST TRACE, CALL DETAIL RECORD 7.1 7.2 7.3 7.4 7.5 7.6 LOG Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Log Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Call Processing Trace (CPT) . . . . . . . . . . . . . . . . . . . . . . . . . .
7-7 7–8 Event and Aux Activities in Namesend Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42 SAT Log Aactivity Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51 Octel Overture 200/300 Serenade 3.
Octel Overture 200/300 Quick Reference Guide LOG Commands Command LOG x y Displays log option and log to be traced. LOG ? Displays all log options. LOG ST CPT Shows the beginning time and the time of the first record presently in the CPT log. LOG PR CPT LOG PR CDR Prompts for print options and filters to control output format and record selection criteria. LOG BE CDR Used with CDR to set the begin time for the CDR log.
Log Commands — Log, List Trace, Call Detail Record 7.1 7-1 LOG COMMAND Use the LOG command to collect information about specific events for Call Processing Trace (CPT) activities Call Detail Record (CDR) log activities Moves, Adds, and Changes (MAC) activities (beginning with Serenade 3.0) Network Namesend activities (NAM) Server Activity Trace Log (SAT) (beginning with Serenade 3.
7-2 Installation and Maintenance Volume Log Options Several log options are available to the user. Details about each option and how it works with each log type are presented in the following sections. PR Option, Print Log Files Use the LOG option PR to list filters for each log type. These filters designate the records that can be collected and displayed.
Log Commands — Log, List Trace, Call Detail Record 7-3 Page [length]. Enter the number of lines that should be displayed between headers. The default displays the header only once. \ (backslash). Before pressing , you can enter a backslash (\) to designate that additional print options or filters follow on another line. If the print options and filters designated are longer than one line, the backslash connects the additional line to the command string.
7-4 Installation and Maintenance Volume ST Option, Print Status of Log Files Use the ST option to show the beginning time and the time of the first record presently in the log. For CPT, the log begins when the Octel Overture 200/300 is first installed and when it is reinstalled because of a software upgrade. For CDR or MAC, you can use LOG BE to alter the begin date. When the log file becomes full, new records overwrite the oldest records in the log.
Log Commands — Log, List Trace, Call Detail Record 7.2 7-5 CALL PROCESSING TRACE (CPT) The Call Processing Trace (CPT) logs all call processing and messaging activities and events to one file on the hard disk drive. The CPT logs events for the following activities: Mailboxes Ports Network locations (Analog and Digital networking activities are logged separately.
7-6 Installation and Maintenance Volume Enter L T for List Trace, a simple menu whose options provide predefined filtering. Enter LOG PR, which prints files with no default filters. However, because specific filters can be designated, this command allows greater control and flexibility by using the filters. Examine the CPT to determine the DTMF digits entered just before the unexpected event. The CPT usually explains why the Octel Overture 200/300 performed the way it did.
Log Commands — Log, List Trace, Call Detail Record 7-7 Table 7-1 Trace Activity Types Type Description LAN_CTY Courtesy operation (UP or DOWN specified in the EVENT field) ONT_IN An OctelNet (Protocol 5) packet received by server ONT_OUT An OctelNet (Protocol 5) packet sent out by server ONT_ERR An OctelNet (Protocol 5) protocol error occurred NAM_DIR Dial-by-Name directory activity INTG_C Card-based integration record, including MIC, RIC, ATTIC, SL1, and M1 integrations INTG_CA Card-based
7-8 Installation and Maintenance Volume Using the List Trace Command Use the L T (List Trace) command to display CPT activities. A trace for specific types of activities can be selected from a menu of seven activities. Each activity is logged separately. @L T 1 2 3 4 5 6 7 ALL ACTIVITIES MAILBOX ACTIVITY PORT ACTIVITY LOCATION ACTIVITY MESSAGE ACTIVITY INTEGRATION ACTIVITY AP/VSA ACTIVITY SELECT TRACE TO BE LISTED. (1 – 7 EMPTY LINE = EXIT).
Log Commands — Log, List Trace, Call Detail Record 7-9 Option 1, All Activities Select 1 to display all mailbox, port, location, message, integration, and Works for Serenade activities.
7-10 Installation and Maintenance Volume Call-forwarding mailbox assigned @L T 2 Enter mailbox (Empty line = ALL) :4720 Enter start time : Year Month Day Hour Minute or C : MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX 04/05/97 10:05:19 MSG PUT_IN FWD_RNA 04/05/97 10:05:19 009 MBX MSGWAIT SET 04/05/97 10:34:50 029 MBX LOGON 04/05/97 10:34:50 029 MBX HAS_MSGS 016 04/05/97 10:34:50 029 MBX NEW_MSGS 001 (continuous) MBX/EXTN MSG# SL U L SOURCE 4720 0359 4720 4720 4720 4720 Option 3, Port Activity Select 3 to di
Log Commands — Log, List Trace, Call Detail Record The success or failure of a network message received or sent Network message recorded Message number 7-11 @L T 4 Enter location (Empty line = ALL) :6620 Enter start time : Year Month Day Hour Minute or C (continuous) : MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX MBX/EXTN MSG# SL U L SOURCE 04/05/97 09:43:05 NET_MSG PUT_IN 6620 7A8D 04/05/97 09:44:16 NET_MSG PUT_IN 6620 7A91 04/05/97 09:44:45 NET_MSG SENT 6620 7A8D Option 5, Message Activity Select 5
7-12 Installation and Maintenance Volume @L T 6 Enter start time : : MM/DD/YY HH:MM:SS 04/05/97 09:56:23 04/05/97 09:57:49 04/05/97 9:57:54 04/05/97 09:58:16 Year Month Day Hour Minute or C (continuous) PRT 040 041 040 043 TYPE INTG_C INTG_C INTG_C INTG_C EVENT FWD_INT DIR_EXT ONHOOK FWD_EXT AUX BUSY MBX/EXTN MSG# SL U L SOURCE 4373 09 1 4 1705 800 10 1 1 09 1 4 NO_ANSWER 4334 10 1 3 100 Option 7, Aplink Activity Select 7 to display Works for Serenade system activity.
Log Commands — Log, List Trace, Call Detail Record 7-13 Port filter, PR [port number]. Type PR [port number] to display port activities. You can display all ports or a specific port. To display all ports, enter only the filter command, PR. To display a specific port, enter the port number as three digits, beginning with a leading 0. For example, port 6 would be entered as PR 006 and port 34 as PR 034. Type filter, TY [type]. Type TY [type]to display a specific type of trace activity.
7-14 Installation and Maintenance Volume Examples Using LOG PR CPT You can use the LOG command to trace for specific information. Use print options, such as the start time, S, or end time, E, along with any combination of filters. At the @ prompt, type LOG PR CPT The message server displays print options and filters.
Log Commands — Log, List Trace, Call Detail Record 7-15 Location Activity To print the network location activity, enter the filter TY NET_MSG. Message Activity To print message activity that is currently in the CPT log using the LOG command, at the @ prompt type LOG PR CPT To list all messages or specify a specific message number, type the filter MS.
7-16 Installation and Maintenance Volume In this example, this command displays all Works for Serenade activity in the CPT log that occurred on or after 11:25 a.m., July 9, 1997. Examples Using LOG PR CPT for Untraced Activities The following examples use the LOG PR CPT command to display activities that cannot be traced using the L T command.
Log Commands — Log, List Trace, Call Detail Record 7-17 @LOG PR CPT Specify Print Option(s): ”S”tart
7-18 Installation and Maintenance Volume @LOG PR CPT Specify Print Option(s): ”S”tart
Log Commands — Log, List Trace, Call Detail Record 7-19 Example of LAN Channel Number In this example, the start time (S) is specified as 97 4 21, and the type of filter (PR, for port) is specified as 101. This example displays all log entries for activities on LAN channel 1, and it shows message number 10B3 sent to number F68.
7-20 Installation and Maintenance Volume @LOG PR CPT Specify Print Option(s): ”S”tart
Log Commands — Log, List Trace, Call Detail Record 7-21 Other LOG Examples In this example, use the LOG PR CPT command to print all entries in the CPT trace log for messages being deferred for mailbox 4999 from 11:00 a.m., July 8, 1997, to 3:00 p.m., July 9, 1997.
7-22 7.3 Installation and Maintenance Volume CALL DETAIL RECORD LOG The Call Detail Record (CDR) Log collects call-processing-transaction data in a log file on the Octel Overture 200/300. Each time a transaction is concluded, its outcome status is logged in the CDR log file. The file containing these transaction records can be used for billing or maintenance purposes. As a maintenance tool, the CDR log can be used to optimize Octel Overture 200/300 applications or to identify security violations.
Log Commands — Log, List Trace, Call Detail Record 7-23 Table 7-2 Transaction Type Descriptions Transaction Type (XACTIN) PB60014–01 Description ALOUTC Alarm outcall APIN ACP call in (Works for Serenade APOUTC ACP outcall (Works for Serenade CALATT Call to assistance (0) - dialed. CALATD Call to assistance (0) - default. CALDID DID call to mailbox through DID module. CALEXT For the VMX 5000 User Interface, 001 is used to transfer to a local extension.
7-24 Installation and Maintenance Volume Table 7-3 Descriptions of the CDR Status That Can Be Logged Status Description OK All's well condition (for example, call answered, logon successful). AFWD All calls forwarded. APXF Transfer control to ACP (Works for Serenade BADP Invalid password. BADU UID logon failed, because the incorrect user ID entered. BADM Invalid mailbox number. BLOK Call blocked. BUSY Busy. CNTU Number of messages erased and sent during logon.
Log Commands — Log, List Trace, Call Detail Record 7-25 Two commands are used to configure CDR: the LOG command defines which transactions are to be retained in the log; the CDR command indicates the portion of the retained data that is to be displayed. LOG. Use the LOG command to set, clear, and display the transaction types and status types that the Octel Overture 200/300 collects in the CDR log file. CDR.
7-26 Installation and Maintenance Volume For digital networking entries, this column contains the actual voice length of the message for NTMSGD and NTMSGN entries and is always 0:00.0 for an NTOUTC entry. Consider the following about entries in the DURATN column: If the message-server time is modified in UPDATE (MODIFY DATE), the durations logged for calls in process at that time will not be correct.
Log Commands — Log, List Trace, Call Detail Record 7-27 To configure the type/status combinations to be logged, at the @ prompt, type LOG MF CDR @LOG MF CDR Specify Filters to MODIFY: <”E”nable or ”D”isable> Empty line when done. ESCape to abort. > The message server prompts you to specify the filters to be modified.
7-28 Installation and Maintenance Volume Press to cancel LOG MF CDR at any time before the message server displays the LOG FILTERS MODIFIED message. No changes are made to the CDR log. To disable transaction and status values from the CDR log, use the same command, LOG MF CDR. The same procedure is used to disable transactions and status values, but after LOG MF CDR, enter D before specifying the filters to modify.
Log Commands — Log, List Trace, Call Detail Record 7-29 >E ALL ALL CALMBX CALATT OK BADP ERR FLBU FLNN FLAA OK BADP RNA BADM BLOK FLRT FLNC QUE RNA BADM BUSY MBXF NTXF FLAR FLRF NOCL BUSY MBXF AFWD GRET APXF FLDK FLMO BADU AFWD GRET DIR VAC ERRX FLNR FLUD CNTU DIR VAC DIRI FBSY FLLQ FLPR FLND DIRI FBSY . . . To print transaction and status types that are disabled, use the same command, LOG PF CDR.
7-30 Installation and Maintenance Volume If more than one filter (XA, ST, PR, CO, MA, MS, ME) is entered, a match on any one field allows the record to be displayed. @CDR S 97 3 26 0 0 E 97 3 26 18 00 R 25 XA LOG ST OK SU Start Time 3/26/97 00:00 End Time 3/26/97 18:00 Maximum Records = Type (XA) 25 Log Status OK List subsequent actions Setting Display Specifications The fields for setting the CDR display specifications, including log file management, are described below.
Log Commands — Log, List Trace, Call Detail Record 7-31 Start Time, S [YY MM DD HH MM]. To display the CDR log from a time after the logical begin time, enter a specific start time. If no start time is specified, the listing begins with the first record logged after the logical begin time. At the @ prompt, type CDR S To select a particular start time, at the @ prompt, type CDR S, followed by the year, month, day, hour, and minute of the start time.
7-32 Installation and Maintenance Volume Managing the Log File Establishing the correct logical begin time is critical to good log file management. The following is the recommended procedure for regular CDR data collection: Specify the end time. At the @ prompt, type CDR E 97 01 15 06 00 Enter Records from the current logical begin time to 6:00 a.m., January 15, 1997, are displayed. Set the begin time to that same end time.
Log Commands — Log, List Trace, Call Detail Record 7-33 Display Filters You can use seven filters to define specifically the type of information that is displayed in the CDR log. Multiple filters can be used in a command line, but each filter can appear only once. However, if only the first letter or two of the transaction type or status value is entered, all transaction types or status values beginning with the letter entered are filtered. If no filter is specified, all information is displayed.
7-34 Installation and Maintenance Volume The following example shows the use of three filters: XA CAL, all transaction types starting with CAL PR 009, a specific port MA 777, a specific mailbox @CDR XA CAL PR 009 MA 7777 MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 11/22/97 12:04:55 CALMBX GRET 00 009 0:00.1 7777 11/22/97 12:43:14 CALMBX GRET 00 009 0:00.4 7777 11/22/97 13:13:13 CALMBX GRET 00 009 0:01.0 7777 A filter can be entered only one time.
Log Commands — Log, List Trace, Call Detail Record 7-35 Table 7-4 Information Logged by Transaction Type Transaction Type Field MS ME COS MAILBOX CALLER DESTINATION RTE ALOUTC APIN APOUTC CALATD CALATT CALDID CALEXT CALHLP CALIMM CALINT CALMBX CALNXT CALPA CALPAD CALSDM COSOVR FAXDLV FAXEDT FAXQCK FAXRCV FAXSND LOGON LPOUTC MODEM MWOUTC OFOUTC NTCHEK NTMSGD
7-36 Installation and Maintenance Volume CDR Size by Transaction Type The Octel Overture 200/300 allocates 2 MB of disk space for CDR events, and records a time stamp (TIMEST) every 2 K. Each call record requires from 10–18 bytes, depending on the number of digits in the mailbox. Table 7-5 shows the length of call detail records by transaction type.
Log Commands — Log, List Trace, Call Detail Record 7-37 To estimate how many days the CDR records can be stored before the buffer becomes full and the log file wraps, perform the following steps for each transaction type enabled: 1. Multiply the number of mailbox holders by the average number of times per day that the mailbox registers activity for the transaction types logged. 2.
7-38 Installation and Maintenance Volume Fax Transactions The following example shows a CDR log for all fax transactions. The CDR command shows the column length set to 132 (L 132), which is required to see the DESTINATION and RTE columns.
Log Commands — Log, List Trace, Call Detail Record @CDR XA MWOUTC ST MM/DD/YY HH:MM:SS 02/10/97 14:12:32 02/10/97 14:13:09 02/10/97 14:19:21 FBSY XACTIN MWOUTC MWOUTC MWOUTC STAT MS ME PRT DURATN MAILBOX FBSY 012 0:00.0 4428 FBSY 012 0:00.0 2065 FBSY 012 0:00.0 4341 7-39 COS CALLER MWI Attempts The following example shows a CDR log of lamp message-waiting-indication attempts in an in-band and DTMF message-waiting environment.
7-40 7.4 Installation and Maintenance Volume NAMESEND ACTIVITY TRACE LOG The Namesend Activity Trace Log collects Namesend propagation transaction data for Digital Networking in a log file on the Octel Overture 200/300.
Log Commands — Log, List Trace, Call Detail Record 7-41 Event, EV [EVENT]. This filter displays a specific event. The events that can be specified and their correct spelling are listed in Table 7-7. Only one event can be specified at a time. Auxiliary, AU [AUXILIARY]. This filter displays supplemental event activities. The supplemental activities that can be designated and their correct spelling are listed in Table 7-7. Only one supplemental event can be specified for each event.
7-42 Installation and Maintenance Volume Table 7-7 Event and Aux Activities in Namesend Activity Log TYPE EVENT DESCRIPTION AUX DESCRIPTION ADMIN Addition to the queue of names pending by administrator. SUCCESS Q_FULL FAIL Success. Queue is full. An error was encountered on the remote side. Remote side will have a software error or hardware error. ADDASC An alphabetic name (ASCII) was SUCCESS Q_FULL added. FAIL Success. Queue is full. An error was encountered on the remote side.
Log Commands — Log, List Trace, Call Detail Record 7.5 7-43 MOVES, ADDS, AND CHANGES LOG (Serenade 3.0) Many configuration changes that are made in the INSTALL program, in the UPDATE program, and within the mailbox are recorded in the Moves, Adds, and Changes log. With the MAC log, you can use the following commands: LOG PR MAC displays all activities in the MAC log or sets filters for specific records to be displayed. LOG BE MAC sets the beginning date and time for the MAC log.
7-44 Installation and Maintenance Volume SYSTEM PARAMETER Table The following system parameters are entered in the MAC log, if they have been modified. The system parameter index number is displayed in the ATTR field. 145 — APPLICATION PROCESSOR ERROR MAILBOX 147 — NAMES DIRECTORY MAILBOX 156 — APPLICATION PROCESSOR MESSAGE POOL EM LIST 199 — NET: CREATOR MAILBOX FOR RETURNED MESSAGES An example of a system parameter modification entry to the MAC log follows.
Log Commands — Log, List Trace, Call Detail Record 7-45 Delete is automatic, as part of the Modify command. MM/DD/YY 01/15/98 01/15/98 01/15/98 HH:MM:SS 14:28:25 14:30:55 14:31:15 BY ACT REC ID ATTR UPDT MOD USER 300 NAME UPDT MOD DIST 302 NAME UPDT DEL USER 300 NAME VALUE NEWTON JAMES CUSTOM PROMPT Table When you modify a CUSTOM PROMPT Table, the MAC log enters the changes by language. The entry in the REC field for changes to the CUSTOM PROMPT Table is LANG.
7-46 Installation and Maintenance Volume GRT The Greeting mailbox is changed to the mailbox listed in the VALUE field. DIVRT The Divert mailbox is changed to the mailbox listed in the VALUE field. NEXT The Next mailbox is changed to the mailbox listed in the VALUE field. MXMNU The Maximum Digits for Menu is changed to the number in the VALUE field. PREFX The Prefix digits is changed to the number in the VALUE field.
Log Commands — Log, List Trace, Call Detail Record MM/DD/YY HH:MM:SS BY ACT REC ID ATTR 01/15/98 14:58:25 UPDT ADD USER 300 COS 01/15/98 15:01:15 UPDT MOD USER 300 EXTN 7-47 VALUE 000 3010 When you have created a mailbox starting with a new first digit, before the entry indicating mailbox creation, an entry is made showing the new first digit; ATTR displays the first-digit number, and the VALUE field displays the length of the mailbox number.
7-48 Installation and Maintenance Volume MM/DD/YY HH:MM:SS BY ACT 01/15/98 14:28:25 UPDT MOD REC ID ATTR SYS 01 SELF VALUE 88 System Distribution Lists The MAC log displays changes to system distribution lists, including the creation of an SDL or changes to the COS of an SDL pilot mailbox. When you add the first member of an SDL, the MAC log displays the mailbox as a SDL pilot (CUD) and then displays the mailbox number of the first member added.
Log Commands — Log, List Trace, Call Detail Record 7-49 BY. This filter displays the application used to make a change to the configuration. Enter one of the BY names the follows to specify a specific application. BY Description UPDT Configuration change listed was made either in UPDATE or INSTAL. **** Message server actions can include actions such as saving the configuration file. USER A mailbox holder made changes directly in the mailbox AC.
7-50 7.6 Installation and Maintenance Volume SERVER ACTIVITY TRACE LOG (Serenade 3.0) The server activity trace (SAT) collects all the functional activity of the OctelAccess server on the message server into a log file. For each activity, the status of the activity and the mailbox or the message number acted on are collected. The SAT log can be used as a tool to review the OctelAccess server activity on the message server.
Log Commands — Log, List Trace, Call Detail Record 7-51 Table 7-8 SAT Log Activity Types Activity PB60014–01 DATA1 DATA2 ADD ONE PDL MEMBER Member mailbox number PDL number APPEN MBX MSG CCM reference number Message number CALL MBX Mailbox/extn digits Null CHECK FOR PDL OPTION Owner member mailbox number Null CLAIM NEW CALL Channel task name Session ID CLEAR MSG WTG Mailbox digits Null CLIENT ERR LOGGED Client error number (decimal) Null COMPLETE TRANSFER Mailbox digits to transf
7-52 Installation and Maintenance Volume Table 7-8 SAT Log Activity Types Activity DATA1 DATA2 GET MBX INFO Mailbox digits Null GET MISGINFOR BY MSG CCM Reference Number Message Number GET MSG POSITION Null Null GET MSGINFO BY IDX Mailbox digits Index GET ONE PDL Number of member returned PDL number GET TIME AND DATE Null Null GODIAL Mailbox digits Null GOT PBX ONHOOK Channel name Null GREETING CMD On/off/select Message number INITIATE TRANSFER Mailbox digits to transfer to
Log Commands — Log, List Trace, Call Detail Record 7-53 Table 7-8 SAT Log Activity Types Activity PB60014–01 DATA1 DATA2 REPLACE PDL MEMBER New member mailbox number PDL number REQUEST REJECTED CSP request number(decimal) Null RESUME SPEAK Null Message number SAVE MBX MSG Mailbox digits Message number SEND FAX Null Null SEND MSG Null Message Number SESSION CLOSE Session ID Null SESSION OPEN Session ID Null SET LANGUAGES Prompt set Null SET MSG POSITION Position Null SET V
7-54 Installation and Maintenance Volume Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION SUCCESS Success FAIL Fail BADMSGNO Bad message number DTMFIN DTMF in LANDOWN LAN down OTHER ––– CALLP_BSY Target busy CALLP_FBSY Fast busy CALLP_RNA Ring-no-answer CALLP_VACANT Target CALLP_CXPORT Octel 200/300 message server calling itself CALLP_NODT Never received tone from message server INV_DATA Invalid data INV_STATE Invalid state INTERR Internal error BADDTMFDIG Bad DTMF di
Log Commands — Log, List Trace, Call Detail Record 7-55 Table 7-9 SAT Log SAT_Status Types PB60014–01 STATUS DESCRIPTION NO_GREET Cannot turn on greeting MSG_FAIL Cannot save message DSK_FULL Disk full SILENCE Only silence/exceeds limit ONLY_DTMF Only DTMF MSG_NOT_EXIST No such message APPOOL_FULL AP mailbox pool full NO_POOL_CF No mailbox pool configured NO_FAX_PRT No FAX port NONE_AVAIL None available (for open session) ALERT_PM Information alert – new/purge message LINE_DROP
7-56 Installation and Maintenance Volume Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION DST_FAIL Destination mailbox fails COS Mailbox without OctelAccess COS RECWARN Record limit warning ILLGL_MBX Illegal mailbox – distribution list, network mailbox GOT_PRT Already allocated a port NO_TDM No TDM connection CLOSE_SESS Close session while busy TDM_ACTIVE TDM is still connected CLOSESS_INPROG Close session in progress STOPSPK Stopped speak operation NO GWAY No active OctelAcces
Log Commands — Log, List Trace, Call Detail Record 7-57 Table 7-9 SAT Log SAT_Status Types PB60014–01 STATUS DESCRIPTION PDL_OWNER_SDL PDL owner mailbox an SDL INV_COS_ATTR Invalid COS attribute PDLMEM_EXIST PDL member already in PDL PDL_FULL PDL already full PDLMEM_NINPDL PDL member not in PDL NO_PDLS PDL owner does not have any PDLs PDLMEM_IS_SELF PDL member is self FTP_CONN_CLOSED FTP connection is closed FTP_FILEOPEN FTP file open error FTP_FILE_RW_ERR FTP file read/write error
Call Processing Trace Activities 7A-1 APPENDIX A CALL-PROCESSING TRACE ACTIVITIES The types of activities performed during call processing are shown in Table 7A-1, Trace Activity Types. Events and supplemental activities are show in Table 7A-2, EVENT and AUX Activities in the Call-Process Trace Log.
7A-2 Installation and Maintenance Volume Table 7A-1 Trace Activity Types Type Description INTGQRY Log the PBX query call record types INTGREP Log the PBX reply call record types CHKMBXQRY Log the PBX query to check the existence of a mailbox CHKMBXYES Log the reply “YES” to the check mailbox query CHKMBXNO Log the reply “NO” to the check mailbox query LINK_REQ Log the PBX query to check the link authorization LINK_REP Log the reply to the link supervision query CSP_IN Packet received from
Call Processing Trace Activities 7A-3 In Table 7A-2, note the following: An entry in the TYPE column indicates that the EVENT applies only to the TYPE given. An entry of OctelNet means that the EVENT can apply to all OctelNet TYPES: ONT_IN, ONT_OUT, ONT_ERR. An entry of LAN means that the the EVENT can apply to all LAN TYPES: LAN_IN, LAN_OUT, LAN_MSG, LANLOST, LANSYNC, and LAN_CTY.
7A-4 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry OctelNet EVENT Column Entry ADMGENREQ DESCRIPTION Generic administrative request packet. This packet is sent by the base server (the server trying to retrieve spoken and ASCII names) and received by the node. The AUX column contains the type of request. OctelNet ADMGENRSP AUX Column Entry GETALL GETNAME CHMODE TXALL Get all names.
Call Processing Trace Activities 7A-5 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry LAN LAN LAN, OctelNet EVENT Column Entry DESCRIPTION CONNGRANT Connection has been granted. COS_OVRID COS override occurred. COURTESY Generic for courtesy up/down. CREATE Created msg to receive new message delivery. DEBUG Integration debug records . DEFERRED Message deferred for mailbox. DESTMBX Destination mailbox for the message .
7A-6 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry FAX_MSG EVENT Column Entry DESCRIPTION END_PLAY (continued) AUX Column Entry 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 DESCRIPTION Transmitter failed in HDLC test. Used in fax loopback test. Hardware error 63 is logged Receiver failed in HDLC test. Used in fax loopback test. Hardware error 63 logged Both transmitter and receiver failed in HDLC test.
Call Processing Trace Activities 7A-7 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry LAN FORCE_FWD Forced forward. FWD_INT Forward internal call. NO_ANSWER BUSY ALL FORCED Ring-no-answer forward Busy forward All forward Forced forward FWD_EXT Forward external call. NO_ANSWER BUSY ALL FORCED Ring-no-answer forward Busy forward All forward Forced forward FREED Message freed.
7A-8 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry LAN ONT_IN, ONT_OUT EVENT Column Entry DESCRIPTION LOCN_DOWN Link to this location is down. LOGON Successful user logon to mailbox. LOG_MSGS Number of messages delivered while logged on. LOGOFF Successful user logoff. LSYN_REQ Line synchronization request packet sent by the base server to the node.
Call Processing Trace Activities 7A-9 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry ONT_IN, ONT_OUT EVENT Column Entry MHDR_RSP DESCRIPTION Message header response packet sent by the node to the base server. The message header response packet contains the response to the message header request.
7A-10 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry DESCRIPTION PUT_IN Message was put in mailbox or location. RBLD_END Event logged at the end of the rebuild process for the Names Directory. RBLD_STRT Event logged at the beginning of the rebuild process for the Names Directory. RBLD_P1 Logged an inconsistency during pass 1 of the rebuild for the Names Directory.
Call Processing Trace Activities 7A-11 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry DESCRIPTION AUX Column Entry DESCRIPTION ONT_IN, ONT_OUT SER_NUM Serial number packet sent by the node to the base server. The serial number (in hex) is traced in the SOURCE column. ONT_IN, ONT_OUT SHDR_REQ Session header request packet sent by the base server to the node. The serial number of the base is in the SOURCE column.
7A-12 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry DESCRIPTION AUX Column Entry TSTERADR TSTERCON TSTERDOM TSTERRDG TSTERSDG TSTERFDG TSTERCOL TSTSWRCV CPUCHKER NOFAXFTR NOFAXCOS TNDMLIM RLANFAIL LLANFAIL STRTSND Starting send for a new message chain. TEST Background port self-test. TIMESTAMP Debug feature for user to force timestamp in trace. TRANSFER INTG_C USE_PORT ATTIC integration.
Call Processing Trace Activities 7A-13 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry DESCRIPTION CSP_IN EST_CONN Establish a connection CSP_OUT REQ_PORT Requewst a Serenade port HANGUP Hangup a Serenade port INIT_XFR Initiate a transfer AUX Column Entry DESCRIPTION COMPLE_XFR Complete the transfer PB60014–01 RECONNECT Reconnect to caller CALL_MBX Call a mailbox/extension SPK_PRMPT Speak system prompts SPK_GRTG Speak g
7A-14 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry CSP_IN CSP_OUT EVENT Column Entry DESCRIPTION BREAK_TDM Break the TDM connection FAX_RCV Received a fax message FAX_SEND Send a fax message FAX_LOAD Load a fax form into fax card memory FAX_MAKE Save fax card memory into fax document FAX_EDIT Place characters on a fax form CH–FORTDM Mark a channel available for TDM connetion CH_NOTTDM Indicate channel no l
8 SYSTEM ERRORS AND TRAFFIC PEGS 8.1 8.2 8.3 Boot ROM Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Hardware Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4 Alarm Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 Quick Reference Guide System Errors and Traffic Pegs Command L P Lists the traffic pegs C P Clears the Traffic Pegs Count Table BITTST x Converts hardware error data fields into bit sets. x = hexadecimal number L H Lists the Hardware Error Table. C H Clears the Hardware Error Table. PB60014–01 Octel Overture 200/300 Serenade 3.
System Errors and Traffic Pegs 8.1 8-1 BOOT ROM DIAGNOSTICS When the Octel Overture 200/300 message server is loaded or reloaded (loss of power, system error, or a command), the CPU and the VCU execute a boot ROM diagnostic. The following describes how to access and interpret the boot ROM errors. Turn ON the terminal and set the speed to 300, 1200, or 9600 baud. At any of these speeds, the Octel Overture 200/300 prints or displays the diagnostic status. Turn ON the power to the cabinet.
8-2 Installation and Maintenance Volume The boot ROM diagnostic errors and their most likely causes are listed on the following pages. The CPU error number is displayed in hexdecimal form. A fatal error means that the message server does not come up. Table 8-1 Boot ROM Diagnostic Errors CPU Error No.
System Errors and Traffic Pegs 8-3 Table 8-1 Boot ROM Diagnostic Errors (continued) PB60014–01 CPU Error No.
8-4 8.2 Installation and Maintenance Volume HARDWARE ERRORS The Octel Overture 200/300 logs each hardware error, along with its date, time, and type, in the Hardware Error Table. This section explains how to read and interpret the information in the Hardware Error Table. It also suggests some probable causes and remedies. The command LIST HARDWARE is used to list the Hardware Error Table. From the @ prompt, enter L H The command CLEAR HARDWARE is used to clear the Hardware Error Table.
System Errors and Traffic Pegs 8-5 PRIO. Indicates the priority level of the hardware error being reported. Each type of hardware error has been assigned an error priority level. Priority levels range from 0 to 3, with 0 being the lowest level and 3 the highest. Higher priority hardware errors overwrite lower priority errors if the Hardware Error Table is full. Always correct the highest priority errors first.
8-6 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies Error Type:Name 1: Floppy Disk Source TEST FLOP 1 or while trying to read Remedy Clear Hardware Error Table and run TE F 1. If errors repeat, replace the following components one at a time. Run TE F 1 each time. Check cables, diskette, CPU, MFD. Priority 1 DATA-1 = ERROR CODES 01 = READ 02 = WRITE 2: Tone Reflection Selftest or TEST LINE 1, TEST L 5 Clear Hardware Error Table. Run TE L 1.
System Errors and Traffic Pegs 8-7 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 00 01–06 0a 0b DATA-2 = 0c DATA-3 = DATA-4 = Source = = = = = Remedy Priority NO VOICE FILE SLOTS LEFT LOGICAL DRIVE ID THAT IS FULL PROMPT AREA FULL NO DISK WITH SUFFICIENT SPACE AVAILABLE SYSTEM RECORDING LIMIT EXCEEDED (ZERO HOUR DRIVES) NOT USED NOT USED 11: Disk Initialization VCU could not Failure successfully initialize the disk(s). Contact your technical support center.
8-8 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name DATA-1 = Source Remedy Priority FAILURE CODE: 01 = INSIDE CABINET TEMPERATURE MEASUREMENT IS OUT OF RANGE. 10 TO 50 C (50 F TO 122 F) DATA-2 = 02 = REASON: 01 = TEMPERATURE TOO HIGH 02 = TEMPERATURE TOO LOW +5 DIGITAL VOLTAGE MEASUREMENT IS OUT OF RANGE +4.75 TO +5.
System Errors and Traffic Pegs 8-9 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source 16: Defect in hard disk prompt area Defect in prompt area logged into Defect List Remedy Priority Copy prompts from diskette to the hard disk, using the Floppy Backup Restore procedure. If errors repeat, possible cause could be HD or VCU.
8-10 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 03 = Source Remedy Priority LIC WAS BUSY WHEN IT SHOULDN’T HAVE BEEN The integration card was not able to accept commands to it because it was busy. REMEDY: 04 = Reset the integration card. If the error persists call your technical support center.
System Errors and Traffic Pegs 8-11 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 07 = Source Remedy Priority GOT AN ERROR WHILE DOING MESSAGE WAITING DATA-2 = REASON FOR FAILURE: 00 = TIMED OUT 01 = NOT APPLICABLE 02 = MW NOT CONFIGURED 03 = COULD NOT MAKE MW 05 = EXTENSION IN “DO NOT DISTURB” (MITEL INTG) 06 = DATA-3 = DATA-4 = REMEDY: MSG WTG LINK NOT IDLE WHEN CPU SENT MWI REQUEST HIGH BYTE OF USER NUMBER THAT MW FAILED ON LOW BYTE OF USER NUMBER THAT MW FAILED ON If
8-12 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 09 = Source Remedy Priority GOT CALL, BUT NO CALL RECORD (OR CALL RECORD WAS TOO LATE): DATA-2 = PORT # CALL CAME IN ON DATA-3 = NOT USED DATA-4 = NOT USED The call rang in on the port but the port the integration card (e.g., SLIC, ATTIC) didn’t send the call information. Therefore, the Octel Overture 200/300 port answered the call after five rings and played the generic company greeting.
System Errors and Traffic Pegs 8-13 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 25: Works Link Failure DATA-1 = 04 = Source Problem with the RS-232C link to the Works system 05 = 07 = DATA-1 = DATA-2 = DATA-3 = DATA-4 = PB60014–01 3 Verify that the Works system hardware is correctly installed. Run Works system hardware diagnostics. Call your technical support center, if necessary. Install correct software releases on the Works system and the Octel Overture 200/300.
8-14 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 28: ACP Error Works requesting an error be logged in the Works Hardware Error Table Log onto Works and list the Hardware Error Table. Refer to the Works Installation and Maintenance Manual, Maintenance chapter. 3 29: DMA Timeout Non-maskable interrupt Contact your technical support center.
System Errors and Traffic Pegs 8-15 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 33: Line Card Hardware Error Source Remedy Error logged by selftest when start LSP reply was received with either an error status or an unexpected OK status (e.g., Slot is empty or already reported down) Priority Contact your technical support center. 3 The DATA-1 field specifies the type of error. DATA-2 and DATA-3 are data associated with the error.
8-16 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source 34. Power-ON Diagnostic Error Remedy Selftest for line cards. For LIC4 DATA-1 DATA-2 DATA-3 DATA-4 = = = = Replace LIC as indicated by slot number.
System Errors and Traffic Pegs 8-17 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source 34. Power-ON Selftest for integration Diagnostic Error cards. (continued) TE INT LI INT DATA-1 through DATA-4 designate errors found. Remedy Priority Replace integration card as indicated by slot number. 2 Replace CPU. For OCC error, replace OCC.
8-18 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 34. Power-ON Diagnostic Error Source Selftest for CPU. DATA-1 through DATA-4 designate errors found. Remedy Priority Replace CPU. For OCC error, replace OCC. 3 Replace VCU.
System Errors and Traffic Pegs 8-19 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 34: Power-ON Diagnostic Error (continued) Source Selftest for VCU. DATA-1 through DATA-4 designate errors found Remedy Priority Replace VCU. 3 DATA-3 Bit 0: Bit 1: Bit 2: Bit 3: Bit 4: Bit 5: Bit 6: Bit 7: Port Controller failed diagnostic selftest. Port Controller interrupt functionality failed. Port Controller ALU failed. Port Controller carry logic failed.
8-20 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 36. System RAM Error (continued) Octel Overture 200/300 = = = = Cache module found an error with system RAM, CPU and/or VCU. Remedy Call your technical support center for remedy.
System Errors and Traffic Pegs 8-21 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 38. Disk Defect Boot Region DATA-1 DATA-2 DATA-3 DATA-4 = = = = = = = = DATA-2 = DATA-3 = DATA-4 = PB60014–01 Priority Attempt to reload the software code from the floppy diskette to the hard disk. If error repeats, replace the hard disk indicated in DATA-1. If error repeats again, call your technical support center.
8-22 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 41. Visual Mailbox Hardware Error (LAN HE) DATA-1 = Source Remedy Priority Command link interface LAN is malfunctioning or has detected a network error This is a Visual Mailbox error. First check that Visual Mailbox is functioning properly. If it is, this is a false alarm or the condition has corrected itself.
System Errors and Traffic Pegs 8-23 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 42. Configuration Error Source Error detected in the configuration tables Remedy Priority Check the configuration tables. 1 The DATA-1 field specifies the type of error. DATA-2 through DATA-4 are data associated with the error.
8-24 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 42. Configuration Error (continued) Source Error detected in the configuration tables Remedy Check the configuration tables.
System Errors and Traffic Pegs 8-25 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 15 = 17 = 18 = 42. Configuration Error (continued) 19 = 1A = 1B = 1C = PB60014–01 Source Remedy Priority NO SELF IP ADDRESS CONFIGURED SNMP SYSTEM MANAGER NOT KNOWN, TRAP MUST BE SENT NO AP ERROR MAILBOX (SYSTEM PARAMETER 145). Error detected in the configuration tables Check the configuration tables.
8-26 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 42. Configuration Error (continued) 1D = Error detected in the configuration tables Remedy Check the configuration tables. Priority 1 REMOTE SYSTEM (NOT OVERTURE 200/300) CONFIGURED TO SUPPORT TURNAROUND DATA-2 = LOCATION NUMBER OF REMOTE CABINET IN THE LOCATION TABLE OF THE LOCAL CABINET SOURCE: The remote cabinet (not an Octel Overture 200/300) is configured to support turnaround.
System Errors and Traffic Pegs 8-27 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source 43. Hard Disk/ Error detected in the Language Table read/write of language Read/Write Error table DATA-1 = DATA-2, DATA-3, DATA-4 = Priority Errors 1 or 3 — Run FLOPPY Backup/ Restore. Errors 2, 5, 6, 7, or 8 — Run Disk Exerciser command.
8-28 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 46. Received DTMF other than D (AMIS) DATA-1 = Source While trying to establish a connection with a Protocol 4 (AMIS) location, received non D DTMF tone, suggesting that a person’s telephone number may have been entered. 1 Check the route, PNN and TNN. Contact the system administrator at the remote end.
System Errors and Traffic Pegs 8-29 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 63. Fax Card Hardware Error DATA-1 = Source Fax loopback test failed, or fax card didn’t respond to test command, TEST X x y z. Remedy Priority Replace the fax card and do the loopback test again.
8-30 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 64. LAN Card Hardware Error (continued) Source Problem detected by the LAN card. Remedy Priority Dependent on the DATA-1 values described below. 3 DATA-2 values in case of LAN_LOST_COMM: 1 2 3 4 5 6 7 8 9 10 11 Unable to read card status. Card status is nonoperational. CB timed out at start of read reply. CB timed out during read reply packet. CB time out at start of send request.
System Errors and Traffic Pegs 8-31 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 64. LAN Card Hardware Error (continued) Source Problem detected by the LAN card. Remedy Priority Dependent on the DATA-1 values described below. 3 08 = ERROR DURING COURTESY DOWN 1 An error occurred while executing the courtesy down command.
8-32 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source 64. LAN Card Hardware Error (continued) Problem detected by the LAN card. Remedy Priority Dependent on the DATA-1 values described below. 3 B = CONTROL BLOCK SIZE MISMATCH Compatibility problem with LAN card. DATA-2 = LOW BYTE OF CTL BLOCK SIZE REMEDY: Contact your technical support center.
System Errors and Traffic Pegs 8-33 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 66. LAN Card Reported Hardware Error (continued) Source Problem detected by the LAN card. Remedy Priority Dependent on the DATA-1 values as described below. 3 02 = LINK LOST REMEDY: The LAN card lost its connection to the LAN. This usually indicates that the connection to the digital network went down. It is normally not a problem within the Octel Overture 200/300 cabinet.
8-34 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 66. LAN Card Reported Hardware Error (continued) Source Problem detected by the LAN card. Remedy Dependent on the DATA-1 values as described below. Priority 3 05 = SNMP MANAGER HOST NAME CANNOT BE RESOLVED Possible reasons include: Manager host name may be bad. Name server IP address may be bad. The Octel Overture 200/300 cannot communicate with the name server.
System Errors and Traffic Pegs 8-35 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 68 BIC Error Source Dependent on value in DATA-1. Remedy Priority Replace CPU card. DATA-1 = DATA-1 = 01 BIC read error (chip bad or missing). 02 BIC checksum error 2 DATA-2 = DATA-3 = Computed checksum. Checksum stored in BIC. 1 69 VCU port-controller status DATA-1 = DATA-2 = DATA-3 = Error detected with VCU port controller. DATA-2 = DATA-3 = 3 VCU logical port with error status.
8-36 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 72 Protocol Revision Level Error Source Namesend activity Remedy Disable Namesend to the remote location. Priority 1 Data-1 Digital Networking Data-2 Local Protocol Revision Level Data-3 Remote Protocol Revision Level Data-4 Location number of Remote Location 73. Control Bus Error – VCU shared RAM I/O Dependent on value in DATA-2. Replace VCU.
System Errors and Traffic Pegs 8.3 8-37 TRAFFIC PEG COUNT TABLE The Traffic Peg Count Table is used to record events monitored by the Octel Overturet200/300. Proper use of the table helps to understand how the various features and functions are being used. Several of the pegs may be used to determine PBX performance in conjunction with the Octel Overture 200/300, such as 13, 24, 25, 47–49. Pegs are arranged in a table ten columns wide.
8-38 Installation and Maintenance Volume Caution! Many of the traffic pegs are used in the System Performance report. When the Traffic Peg Count Table is cleared, the System Performance report is also cleared. Likewise, if the System Performance report is cleared, the Traffic Peg Count Table is cleared.
System Errors and Traffic Pegs PB60014–01 8-39 NO DIAL TONE FROM PBX WHEN TRYING TO MAKE A CALL LEFT MESSAGE AFTER CALLING AN EXTENSION NUMBER OF VOICE PROCESSING ERRORS TIMES NEW WAS USED TO CREATE A MESSAGE NUMBER OF FORWARDED MESSAGES NUMBER OF REPLY MESSAGES TIMES VOLUME WAS USED RETURNED TO AUTO ATTENDANT FROM LOGON TIMES TIME STAMP WAS USED MESSAGES SENT WITH MORE THAN ONE ADDRESS MESSAGES DELETED AMOUNT OF SECONDS ALL PORTS BUS
8-40 Installation and Maintenance Volume IMMEDIATE CALL USED BACKUP WHILE LISTENING TO A MESSAGE BACKUP WHILE RECORDING A MESSAGE Number of times immediate call was used ( 1 4 ). Number of times backup was used while listening to message ( Number of times backup was used while listening to message ( Octel Overture 200/300 2 ). 2 ).
System Errors and Traffic Pegs PB60014–01 8-41 AUTO ATTENDANT CALLS PLACED AUTO ATTENDANT CALLS ANSWERED BY CALLED PARTY TRANSFER TO INTERCEPT BY DIALING 0 TRANSFER TO INTERCEPT BY TIME OUT NO DIAL TONE ON ALTERNATE TRANSFER CODE BROADCAST MESSAGES SENT RESET INTEGRATION UNIT MESSAGE SEND FAILED NUMBER OF CALLS PLACED BY WORKS APPLICATION NUMBER OF CALLS TO EITHER AP OR GATEWAY LINK ERROR MAILBOX Number of times the Octel Overture 200/300 diale
8-42 Installation and Maintenance Volume SEND FAILED TO EXTENDED MAILBOX Ċ MAILBOX FULL/SET TO NOT ACCEPT MESSAGE Number of times a message was not sent to an Extended mailbox because the mailbox was full or set not to accept messages. SET UP OFFSITE MESSAGE WAITING MESSAGE WAITING CALLED CX/MX PORT NETWORK MESSAGE SEND ATTEMPT NETWORK MESSAGE SEND SUCCESS Number of times offsite outcalling digit string was set up.
System Errors and Traffic Pegs 8-43 NET MESSAGE SEND Ċ OTHER SYSTEM BUSY The number of times a network message call was terminated because the destination system did not have enough idle ports. (Protocols 1, 3, or 5 only) This peg is incremented if the destination system responds during network communication that it has too few idle ports to accept a network call.
8-44 Installation and Maintenance Volume NETWORK MESSAGE RECEIVED REACHED BLOCK LIMIT The number of times the message being received was longer than expected. The originating system sends the length of the message being transmitted during network communication. If the end of message marker is not received, typically the line has dropped.
System Errors and Traffic Pegs 8-45 SUBSEQUENT DIALED 0 FOR ASSISTANCE Number of times callers pressed 0 after a mailbox. INITIAL DIALED EXTENSION OR DIGIT SUBSEQUENT DIALED EXTENSION OR DIGIT INITIAL PRESSED # TO LOGON Number of times a caller initially entered the first digit (1-8) for a defined mailbox or extension in the USER Table. Number of times a caller subsequently entered a first digit (1-8) mailbox or extension defined in the USER Table.
8-46 Installation and Maintenance Volume Octel Overture 200/300 SUBSEQUENT LEFT MESSAGE AT TONE MESSAGE RECEIVED AFTER GREETING MESSAGE RECEIVED FROM NETWORK NORMAL GREETING PLAYED, NO CALL PLACED MESSAGE CREATED BUT NOT SENT, (ERROR Ċ NO ADDRESS, ETC.) INCOMPLETE EXTENSION NUMBER DIALED CARD COURTESY DOWN Number of times a message was left after calling a different mailbox. Number of messages left after greeting played.
System Errors and Traffic Pegs 8-47 INTEGRATION Ċ NO CALL RECORD TRANSFER TO PERSONAL ASSISTANT PERSONAL ASSISTANT UNAVAILABLE NO PORT AVAILABLE FOR ATTIC ONLY APPLIES TO AT&T SYSTEM 75 INTEGRATION Integration Ċ Number of times received a call on an integrated system but received no call record or it was late. Number of times caller pressed Personal Assistance position.
8-48 Installation and Maintenance Volume PERSONAL DISTRIBUTION LIST PROTOCOL 2 MESSAGE ATTEMPT Number of times a Personal Distribution List was used. The number of Protocol 2 network message delivery attempts. This peg is incremented each time a message is successfully sent to Protocol 2 locations. Protocol 2 sends all pending messages for a particular location (except night messages) when that location is called.
System Errors and Traffic Pegs 8-49 NETWORK PROTOCOL 4 MESSAGE ATTEMPT NETWORK PROTOCOL 4 MESSAGE SENT PORT WENT OFFĆHOOK AND DIDN'T GET LOOP CURRENT NUMBER OF MESSAGES AFTER CALLING AN EXTENSION UNDER THE ALL FORWARD CONDITION The number of Protocol 4 network message delivery attempts. This peg is incremented each time the local system attempts to transmit a voice message to a Protocol 4 location. The number of successful Protocol 4 network message deliveries.
8-50 Installation and Maintenance Volume TOTAL NUMBER OF FAXES PRINTED NUMBER OF ATTEMPTS TO PRINT A FAX VIA ATTRIBUTE 84 NUMBER OF FAXES THAT FAILED TO PRINT NUMBER OF TIMES QUICK FAX FEATURE USED Number of times a caller used Quick Fax, * * , to send a fax message to a Total number of fax messages printed, including fax messages immediately printed, printed to a group fax number or to a personal fax number. Total number of calls to faxĆonĆdemand mailboxes.
System Errors and Traffic Pegs 8-51 227 DIGITAL NETWORK MESSAGE SEND SUCCESS 228 MESSAGES RECEIVED FROM DIGITAL NETWORK 229 NUMBER OF NETWORK NAMES RECEIVED FROM DIGITAL NETWORK 230 REAL-TIME NAME PLAY REQUESTED The number of digital network messages sent successfully. Number of messages successfully received from the digital network. Number of network names successfully received from the digital network Number of times this cabinet played a real-time name from other cabinets.
8-52 Installation and Maintenance Volume 242 INCOMING CONNECTION REJECTS BY THIS CABINET 243 INCOMING CONNECTION REJECTS BECAUSE NO LAN CHANNEL AVAILABLE Number of times this cabinet rejected a request to open a connection. Number of times this cabinet rejected a request to open a connection because too many LAN channels were already busy. 244 MAXIMUM SIMULTANEOUS REAL TIME NAME PLAYS 245 REAL-TIME QUERY CACHE HITS Maximum number of realĆtime names that were playing at one time.
System Errors and Traffic Pegs 8-53 254 TOTAL TIME (IN MINUTES) THAT THE LAN IS UP Number of minutes that communication to the LAN card has been up. Increments every minute that the LAN card is communicating to the CPU. This peg is used in conjunction with peg 253 to calculate the percentage of time that the LAN is UP to the time that the system is UP for the Digital Network Performance Report, LAN Availability.
8-54 Installation and Maintenance Volume 265 COPIED A RECEIVED OCTELNET MESSAGE — MORE THAN 10 RECIPIENTS The number of times a received Protocol 5 message was copied because the message had more than 10 recipients. 266 COPIED A RECEIVED OCTELNET MESSAGE — DIFFERENT DELIVERY OPTIONS The number of times a received Protocol 5 message was copied because the message had different delivery options than the previous recipient.
System Errors and Traffic Pegs 8-55 275 OCTELNET SPOKEN NAME SEND ATTEMPTS The number of attempts the over Protocol 5. 276 made to send a spoken name OCTELNET SPOKEN NAME SEND SUCCESSES The number of successful attempts the spoken name over Protocol 5. 277 OCTELNET SPOKEN NAME RECEIVE ATTEMPTS The number of attempts the name over Protocol 5.
8-56 Installation and Maintenance Volume 292 GATEWAY LINK – STANDARD NEW CALL The number of times a new call is transferred to the OctelAccess server control. 293 GATEWAY LINK – NEW CALLS NOT CLAIMED BY THE GATEWAY Number of times an attempt to transfer call control to the OctelAccess server failed because no gateway assumed control of the new call. 294 GATEWAY LINK – NUMBER OF SESSIONS ESTABLISHED BY THE GATEWAY The number of sessions established by the OctelAccess server.
System Errors and Traffic Pegs 8-57 308s INTEGRATION – CHECK MAILBOX Received a query from the PBX in response to check if there is a mailbox associated with an extension. Used with Matra PBX integration only. 309 INTEGRATION – MAILBOX EXISTS REPLY Replied “YES” to the PBX in response to the query to check the existence of the mailbox associated with an extension. Used with Matra PBX integration only.
8-58 Installation and Maintenance Volume 0 1 2 3 4 5 6 7 8 9 90 NET DIG LOST AIC GOT CX PORT POWER FAILURE 100 NET SND BUSY IMMED INTCP RNA INTCP BUSY INTCP ERROR INTCP INVALID BUS MSG RQST CODE RQST TABLES RQST IMMED DID/E&M ERROR 110 DUPLI FOUND BUS IN MSGS BUS OUT MSGS NET RCV DSK FUL NET REV LONG NET RCV SIL LIM NET REV BUSY OFF MW CALLS OFF MW ANSWER OFF MW SPK LIM 120 OFF MW PRE FAIL NET QUA ATTEMPT NET QUA FAIL NET QUA LOW SIG NET QUA LO
System Errors and Traffic Pegs 8-59 0 1 2 3 4 5 6 7 8 9 290 GWL – LOGON GWL LOGOFF GWL ALONE GWL NOT CLMD GWL # SESSIONS GWL OUTCALLS GWL FAX DLVD GWL FAX MSG FRM MS TO GATEWAY GWL VOICE MSG FRM MS TO GATEWAY GWL FAX MSG FRM GATEWAY TO MS 300 GWL VOICE MSG FRM GATWEAY TO MS GWL FTP REQUEST REJECTED INTEG TRANSFER– INTEGR CHECK MBX INTEGR MBX EXISTS REPLY 310 INT MBX NOT EXIST REPLY INT LINK SUPERVISE REQUEST INT LINK SUPERVISE REPLY Figure
9 HARDWARE REPLACEMENT 9.1 9.2 9.3 PB60014–01 Hardware Maintenance and Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Octel Overture 200 Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9 HARDWARE REPLACEMENT Figures 9-1 9-2 9-3 9-4 9-5 9-6 9-7 9-8 9-9 9-10 9-11 9-12 9-13 9-14 9-15 9-16 9-17 9-18 9-19 9-20 9-21 9-22 9-23 9-24 9-25 9-26 9-27 9-28 9-29 9-30 9-31 Shelf Structure in the Octel Overture 200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 Inside Front View of Octel Overture 200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Replacement 9.1 9-1 HARDWARE MAINTENANCE AND DIAGRAMS This chapter provides details for preventive maintenance of the Octel Overture 200/300 and procedures for hardware replacement. It also provides a list of message server components and their part numbers. To assist with the procedures, diagrams of the Octel Overture 200 and Octel Overture 300 are shown.
9-2 Installation and Maintenance Volume Power Supply Output Check voltages using a digital volt meter. Refer to the Installation chapter, Octel Overture 200/300 Hardware Installation section, in this volume. Preventive Maintenance Tools and Equipment The tools and equipment required to perform preventive maintenance tasks on the Octel Overture 200/300 are as follows: Antistatic wrist strap Digital volt/ohm meter RS-232C-compatible ASCII send/receive terminal capable of 300, 1200, or 9600 baud.
Hardware Replacement VCU Slot 9-3 CPU Slot Front System Terminal Port Power Switch Seven Card Slots : LIC, TLC, DAC, or Integration card Power Supply Unit FAX card System Fuse LAN card Reload Button : Entryworks ACP card FloppyĆDiskette Drive Voice Disk Drive Works Disk Drive System/Voice Disk Drives Figure 9-1 Shelf Structure in the Octel Overture 200 PB60014–01 Octel Overture 200/300 Serenade 3.
9-4 Installation and Maintenance Volume Front Door VCU (Slot A8) Card Slot Card Slot Front System Terminal Port (SP1 Connector) CPU (Slot A9) Power Switch Power Supply/ FloppyĆDrive Unit Reload Button System Fuse FloppyĆDiskette Drive Floppy Signal Cable Disk Drive Assembly Figure 9-2 Inside Front View of Octel Overture 200 Octel Overture 200/300 Serenade 3.
Hardware Replacement Visual Mailbox Connector (J4) Rear System Terminal Port (J1 connector) 9-5 RSĆ232C Connector (J2) Alarm Port (J3) J1 J4 Power Cord P7 P6 P5 J2 P4 J3 P3 P2 P1 I/O Panel Figure 9-3 Octel Overture 200 Cabinet Rear View PB60014–01 Octel Overture 200/300 Serenade 3.
9-6 Installation and Maintenance Volume Fan Power Harness Connector System Terminal Port Motherboard Power Cord Receptacle Figure 9-4 Inside Rear View of Octel Overture 200 Octel Overture 200/300 Serenade 3.
Hardware Replacement 9-7 Octel Overture 300 Diagrams Use the following Octel Overture 300 diagrams to provide assistance when performing preventive maintenance or replacing components. Figure 9-5 shows the Octel Overture 300 shelf structure. Figure 9-6 through Figure 9-8 illustrate the front, rear, and inside views of the Octel Overture 300 server. PB60014–01 Octel Overture 200/300 Serenade 3.
9-8 Installation and Maintenance Volume VCU Slot CPU Slot Front System Terminal Port Power Switch Twelve Card Slots : LIC, TLC, DAC, or Integration card Power Supply Unit FAX card Reload Button LAN card : Entry ACP, LIC, FAX, TLC, Integration card System/Voice Disk Drives Fan Tray FloppyĆDiskette Drive Works Disk Drive Four Voice Disk Drives Figure 9-5 Shelf Structure of Octel Overture 300 Octel Overture 200/300 Serenade 3.
Hardware Replacement 9-9 Front Door VCU (Slot A13) Front System Terminal Port (SP1 Connector) Card Slot Card Slot CPU (Slot A14) Power Switch Power Supply Unit Reload Button Floppy Signal Cable Fan Tray FloppyĆDisk Drive HardĆDiskĆDrive Assembly Figure 9-6 Inside Front View of Octel Overture 300 PB60014–01 Octel Overture 200/300 Serenade 3.
9-10 Installation and Maintenance Volume Visual Mailbox Connector (J6) RSĆ232C Connector Port B (J2) Reserved RSĆ232C (J3 and J4 Connectors) Rear System Terminal Port Connector (J1) Alarm Port (J5) Power Receptacle J1 J6 P12 P11 P10 P9 P8 P7 J3 P6 P5 J2 J4 P4 J5 P3 P2 P1 50Ćpin Telco connectors (25Ćpair Amphenol connectors) Power Cord Cable Tiedown Points Tapped Mounting Holes (for securing Works for Serenade Serial I/O panel and DAC panel) Earth Ground Connection Point Figure 9-7 Rea
Hardware Replacement 9-11 System Terminal Port Cable Main Power Harness Main Motherboard (shelf A) Power Line Filter SCSI Bus Jumper Cable Main Disk Drive Power Harness Disk Drive Motherboard (shelf B) Fan Tray Power Harness Disk Drive Motherboard (shelf C) Figure 9-8 Inside Rear View of Octel Overture 300 PB60014–01 Octel Overture 200/300 Serenade 3.
9-12 9.2 Installation and Maintenance Volume HARDWARE REPLACEMENT GUIDELINES You can safely replace subassemblies in Octel Overture 200 or Octel Overture 300 message servers by following the procedures in succeeding sections. None of the subassemblies contain replaceable components; replacing, attempting to replace, or modifying any component of a subassembly voids all warranties. Octel can replace an assembly with an equivalent assembly.
Hardware Replacement 9-13 Printed Circuit Assembly (PCA) Motherboard Option Control Chip (OCC) Figure 9-9 Card Cage Showing a Printed Circuit Assembly and an Option Control Chip Replacing a PCA Use the following procedure to replace a VCU or CPU: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Switch OFF the power supply unit. 4.
9-14 Installation and Maintenance Volume Do not slam the PCA into the cabinet, as this could damage the board or the motherboard connectors. Caution! 11. Switch ON the power supply unit. 12. Test the message server for correct operation. 13. Close and lock the door to the cabinet.
Hardware Replacement 9-15 Installing Line Cards Use the following procedure to install a line card: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. While holding the top and bottom edges of the card, slide it into the card cage. 3. Pivot the card ejectors, as needed, to grip the small flanges on the front edges of the card cage. 4. Firmly seat the line card connectors into the motherboard by pressing the ejectors against the front edge of the line card.
9-16 Installation and Maintenance Volume Removing Integration Cards Use the following procedure to replace an integration card: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Use the Courtesy Down command to take the integration card out of service. At the @ prompt, type CD x y In this command, x is the slot number, and y is the unit number. 4.
Hardware Replacement 9-17 Local Area Network (LAN) Card Replacement The LAN card installed in shelf A is designed to be hot plugged; that is, the message server does not need to be turned OFF to remove or install the card. Only one LAN card can be installed in an Octel Overture 200/300 message server.
9-18 Installation and Maintenance Volume 5. Install the 10BaseT, RJ45 adapter on the back of the cabinet, for the slot in which the LAN card is being installed. 6. After servicing the LAN card, use the Courtesy Up command to put the card into service. At the @ prompt, type CU x In this command, x is the slot number. 7. Test the message server for correct operation. 8. Close and lock the door to the cabinet. Figure 9-10 shows the eight LEDs on the front edge of the LAN card.
Hardware Replacement 9-19 Once the LAN card is installed, the LEDs on the LAN card are activated, as follows: LED Number LED Description LED Color LED Activity 1 Standard use Red Lit when the LAN card is installed. Goes off when the card has been initialized and is ready for operation. 2 Standard use Green Lit when self-test diagnostics are complete. 3 Development Yellow Used only for development. 4 Good link indicator Yellow Lit when the adapter and wiring to a hub are correct.
9-20 Installation and Maintenance Volume Installing a DTIC Card The procedure to install a DTIC is as follows: For a new installation, configure the SLOTS Table for the DTIC card before the card is installed. 1. Put on antistatic wrist strap. Connect it to an unpainted portion of the cabinet. For a first-time installation, the DTIC–E1 kit must be installed. Follow steps 2 and 3, then follow the steps for either a 75-ohm or 120–ohm DTIC-E1 adapter installation.
Hardware Replacement 9-21 7. Pivot the card ejectors as needed to grip small flanges on the front edges of the card cage. 8. Firmly seat the DTIC connectors into the motherboard by pressing ejectors against the front edge of the card. The ejectors will clip onto small pins on the DTIC when the connectors have seated. No more than one card at a time may be removed or installed with power ON. Caution! 9. At the @ prompt, enter RESTA to restart the system.
9-22 Installation and Maintenance Volume DTIC-E1 Adapter 2X New Jack Screws Grounding Screw Grounding Strip I/O Cabling installed here. Refer to the figure for the 75Ćohm or the 120Ćohm adapter. Velcro HoldĆdown I/O Panel Figure 9-11 DTIC–E1 Kit Installation for the Octel Overture 200 2X New Jack Screws DTIC-E1 Adapter Grounding Strip I/O Panel Grounding Screw I/O Cabling installed here.
Hardware Replacement 9-23 Grounding Screw Transmit Note: “Transmit ” and “Receive” are referenced from the voice server (i.e. DTIC–E1) side. Receive Figure 9-13 75-ohm DTIC-E1 Adapter Cable Clamp Grounding Screw Folded–back cable shield foil or braid Tx Ring Tx Tip Chassis Ground Rx Ring Rx Tip I/O Cable Note: I/O Cable bare metal ground “drain wire” should be connected to pin 3 (chassis ground) on the 5– position termial block.
9-24 Installation and Maintenance Volume Fax Application Processor Replacement The Octel Overture 200/300 fax application processors (fax cards) installed in shelf A are designed to be hot pluggable; that is, the message server does not need to be turned OFF to remove or install the cards. Figure 9-15 is a diagram of a fax card.
Hardware Replacement 9-25 Installing Fax Application Processors Use the following procedure to install a fax card: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. While holding the top and bottom edges of the fax card, slide it into the card cage, taking care to align the card on the card guides and not let the daughter cards touch nearby cards. 3. Pivot the card ejectors, as needed, to grip the small flanges on the front edges of the card cage. 4.
9-26 Installation and Maintenance Volume Figure 9-16 Octel Overture 200 Hard-Disk-Drive Assembly Figure 9-17 Octel Overture 300 Hard-Disk-Drive Assembly Octel Overture 200/300 Serenade 3.
Hardware Replacement 9-27 The hard-disk-drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Hard-Disk Drive To remove the hard-disk drive, use the following procedures: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Locate the drive assembly to be removed. 4.
9-28 Installation and Maintenance Volume 7. Using a flat-bladed screwdriver, tighten the two captive screws that are attached to the front flange of the drive assembly. 8. Follow the procedure in the Procedures chapter, Hard-Disk Restore/Add/Replace section, in this volume, to restore the message server to correct configuration. 9. Test the message server for correct operation.
Hardware Replacement 9-29 The floppy-disk drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Octel Overture 300 Floppy-Disk Drive The Octel Overture 300 floppy-disk-drive assembly is a hot pluggable assembly. You do not need to turn OFF the power supply unit. To remove the floppy-disk-drive assembly, use the following procedures: 1. Unlock and open the door of the cabinet. 2.
9-30 Installation and Maintenance Volume 6. Using a flat-bladed screwdriver, tighten the two captive screws that are attached to the front flange of the drive assembly. 7. Connect the keyed connector on the floppy-drive signal cable to the connector on the CPU card. 8. Insert the configuration backup diskette into the floppy-disk drive. 9. Test the message server for correct operation. Power Supply Unit Replacement If the power supply unit malfunctions, it must be replaced with a new one.
Hardware Replacement 9-31 Circuit Breaker Captive ChassisĆ Mounting Screws Figure 9-20 Octel Overture 300 Power Supply Assembly The power supply unit is sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Power Supply Unit Use the following procedure to remove the power supply unit: The power supply unit is not hot pluggable. Do not remove the power supply unit when it is ON. Caution! PB60014–01 1.
9-32 Installation and Maintenance Volume To avoid risk of electric shock, wait 2 minutes after turning OFF the message server to remove the power supply unit. Caution! 4. Remove the floppy-disk-drive signal cable from the CPU. 5. Using a flat-bladed screwdriver, loosen the two captive screws on the front of the power supply unit. 6. Gripping the power supply unit handle, pull the power supply unit firmly to unseat the rear-mounted connectors.
Hardware Replacement 9-33 7. Using a flat-bladed screwdriver, tighten the two captive screws that are attached to the front flange of the power supply unit. 8. Reattach the floppy-disk-drive signal cable. 9. When all other message-server maintenance has been accomplished, turn ON the message server at the power supply unit switch. Measure the voltages on the front of the CPU, as described in the Installation chapter, Octel Overture 200/300 Hardware Installation section. 10.
9-34 Installation and Maintenance Volume Removing the Fan Panel from the Octel Overture 200 Use the following procedures to remove the fan panel. Before proceeding, have the replacement unit ready. 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. Using a Phillips head screwdrive, remove the four screws securing the fan panel, and remove it from the back of the message server. 3. Disconnect the fan power harness from the top of the motherboard.
Hardware Replacement 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Using a flat-bladed screwdriver, loosen the two captive screws on the front flange of the fan tray. 4. Move the floppy-drive signal cable to the right, so that it will not interfere with the removal of the fan tray. 5. 9-35 Do not disconnect the floppy-drive cable.
9-36 Installation and Maintenance Volume 4. Once the air filter is removed, rinse it in cold water until the water runs clear. 5. Shake out the excess water from the air filter. The air filter should be dry before you reinstall it. Installing the Air Filter To reinstall the air filter, use the following procedures: 1. Slide the air filter into the door in the way that you removed it. Make sure that the wavy side of the filter material is against the door. 2.
Hardware Replacement 9-37 Replacing the motherboard assembly is a complicated procedure. Replace it only after you have confirmed that the motherboard is faulty. Do not disassemble the motherboard. Caution! The motherboard can only be replaced as an assembly. To replace the motherboard assembly, you must have access to both the front and rear of the Octel Overture 200/300 cabinet.
9-38 Installation and Maintenance Volume 12. Remove the six screws that secure the motherboard to the cabinet from the sides of the motherboard I/O panel. 13. Remove the 18 screws that secure the motherboard to the cabinet; remove the motherboard. 14. Refer to Figure 9-22 or Figure 9-23 and remove the hardware that secures the backplane power harness to the motherboard. Use an 11/32 nut driver to remove the grounding hardware.
Hardware Replacement 9-39 13. Tighten the two fasteners on the front of the power supply unit and disk-drive assembly. 14. Test the message server for correct operation by following the procedures in the Installation chapter in this volume. 15. Close and lock the door to the cabinet. Removing a Motherboard Assembly from the Octel Overture 300 To remove the Motherboard Assembly, refer to Figure 9-24, Figure 9-25, and Figure 9-26, and use the following procedures: 1.
9-40 Installation and Maintenance Volume Installing the Motherboard Assembly in the Octel Overture 300 To install the motherboard assembly, use the following procedure: The motherboard must be aligned precisely to ensure correct card engagement. To accomplish this, make sure to follow the instructions exactly. Caution! 1. Install the filter power harness from the old motherboard on the new motherboard. Refer to Figure 9-24 for correct installation. 2.
Hardware Replacement 9-41 Connector to Backplane Mounting Screws Front View of Connector Connector Backplane Power Harness HarnessĆGrounding Hardware Figure 9-22 A.C. Backplane Power Harness Installation for Octel Overture 200 PB60014–01 Octel Overture 200/300 Serenade 3.
9-42 Installation and Maintenance Volume Connector to Backplane Mounting Screws Front View of Connector Connector Backplane Power Harness HarnessĆGrounding Hardware Purple Black DC Inlet Box Green/Yellow Figure 9-23 D.C. Backplane Power Harness Installation for Octel Overture 200 Octel Overture 200/300 Serenade 3.
Hardware Replacement 9-43 Front View of Connector Connector BackplaneĆtoĆ Filter Harness HarnessĆGrounding Hardware Connector Mounting Screws Green/Yellow Brown Blue PowerĆFilter Assembly Figure 9-24 Power-Filter Assembly for 120-Vac and 240-Vac Domestic Octel Overture 300 PB60014–01 Octel Overture 200/300 Serenade 3.
9-44 Installation and Maintenance Volume Front View of Connector Connector BackplaneĆtoĆ Filter Harness HarnessĆGrounding Hardware Connector Mounting Screws Green/Yellow Brown Blue Power Filter Assembly Figure 9-25 Power-Filter Assembly for 240-Vac International Octel Overture 300 Octel Overture 200/300 Serenade 3.
Hardware Replacement 9-45 Front View of Connector Connector BackplaneĆtoĆ Filter Harness HarnessĆGrounding Hardware Connector Mounting Screws Black Purple DC Filter Assembly Green/Yellow Bottom View of Filter Figure 9-26 Power-Filter Assembly for 48-Vdc Octel Overture 300 PB60014–01 Octel Overture 200/300 Serenade 3.
9-46 Installation and Maintenance Volume Octel Overture 300 Disk-Drive Backplane Replacement The disk-drive backplanes provide communication and d.c. power buses from the motherboard to the disk-drive assembly. There are two disk-drive backplanes, one for shelf B and one for shelf C. DiskĆDrive Backplane, Shelf B DiskĆDrive Backplane, Shelf C Figure 9-27 Octel Overture 300 Disk-Drive Backplanes The following replacement procedures provide steps for removing and installing disk-drive backplanes.
Hardware Replacement 9-47 Removing a Disk Drive Backplane from the Octel Overture 300 Use the following procedure to remove a disk-drive backplane: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Turn OFF the power supply unit. Refer to the Power Supply Unit Replacement section in this chapter for details about turning OFF the power to the message server. 4.
9-48 Installation and Maintenance Volume 6. Reconnect all harnesses and cables to the backplane. 7. Fasten the bottom rear panel with four screws, and reconnect the cables as they were. 8. Verify that the power supply unit is OFF . Attach the power cord. 9. Tighten the fasteners on the front of each disk-drive assembly. 10. Test the message server for correct operation by following the procedures in the Installation chapter in this volume. Verify that the fans are spinning.
Hardware Replacement 9-49 The Octel Overture 300 is sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Load Resistor Assembly from the Octel Overture 300 Use the following procedures to remove the load-resistor assembly: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Turn OFF the power supply unit.
9-50 Installation and Maintenance Volume Octel Overture 300 Power-Filter Assembly The power-filter assembly is a unit that includes a power-entry connection and a power-line EMI-suppression filter. The power-line filter varies with input power type; for domestic use the input power is 120/240 Vac, and for international use it is 240 Vac or 48 Vdc. The power-filter assembly is replaced as a unit. Do not disassemble it in any way. The power-filter assembly is sensitive to static electricity.
Hardware Replacement 4. 9-51 If the cabinet has an a.c. power source, plug the power cord into the power filter. If the cabinet is d.c.-powered, reconnect the wires from the power source to the terminal block, as shown in Figure 9-29. 5. Turn ON the power supply. 6. Close and lock the door of the cabinet. 7. Test the message server for correct operation.
9-52 Installation and Maintenance Volume Removing AC Subassemblies from the Octel Overture 200 This conversion requires the Octel Overture 200 AC-to-DC power supply conversion kit, part number 740-6543-001, which contains the following: DC power supply unit DC inlet box DC backplane harness To remove the a.c. subassemblies, use the following procedures: 1. Remove the a.c. power supply unit, following the instructions in the Removing the Power Supply section in this chapter. 2.
Hardware Replacement 9-53 Removing AC Subassemblies from the Octel Overture 300 This conversion requires the Octel Overture 300 AC-to-DC power supply conversion kit, part number 740-6100-001, which contains the following: DC power supply unit DC filter assembly DC backplane harness To remove the a.c. subassemblies, use the following procedure: 1. Remove the AC power supply unit, following the instructions in the Removing the Power Supply section. 2.
9-54 Installation and Maintenance Volume Option Control Chip Assembly (including socket) Motherboard Socket fixed to Motherboard Figure 9-30 Option Control Chip (OCC) Assembly Motherboard Option Control Chip (OCC) Figure 9-31 Location of Option Control Chip (OCC) in the Octel Overture 200/300 The OCC assembly is sensitive to static electricity and should be handled as little as possible. Do not attempt the following procedures without wearing an antistatic wrist strap.
Hardware Replacement 9-55 Removing the OCC The OCC assembly should always be moved as a unit that includes the OCC integrated circuit and the socket in which it is mounted. The two parts of the assembly should never be separated. 1. Perform the procedure in the Removing the Power Supply section. 2. After the power supply is removed, remove the CPU and the VCU cards. Follow the instructions in the Printed Circuit Assembly Replacement section. 3.
9-56 9.
Hardware Replacement Assembly 120-/240-Vac Filter-to-Backplane Harness 48-Vdc Filter-to-Backplane Harness Disk Power Harness Fan Tray Assembly Air Filter Load Resistor Assembly 120-Vac Power Filter Assembly 240-Vac Power Filter Assembly, Domestic 240-Vac Power Filter Assembly, European 9-57 Part Number 530-6009-001 530-6021-001 530-6010-001 740-6002-001 840-6013-001 740-6128-001 740-6006-001 740-6028-001 740-6031-001 Octel Overture 200/300 Assemblies Assemblies used in both the Octel Overture 200 and th
10 DIGITAL TRUNK INTERFACE CARD (DTIC) Chapter Contents 10.1 10.2 10.3 Digital Trunk Interface Card (DTIC) Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 DTIC Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 How to Configure the DTIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DTIC 10-1 10.1 DIGITAL TRUNK INTERFACE CARD (DTIC) OVERVIEW The DTIC is applicable only to specific Octel channels in Europe and is available only through those channels. This chapter contains information specific to the digital trunk interface card (DTIC). Included are details about hardware, installation, configuration, and maintenance and troubleshooting. The DTIC is not documented elsewhere in this manual. The DTIC is a 30-port line card designed to interface an Octel Overture 200/300 to E1 trunks.
10-2 Installation and Maintenance Volume Card Ejector Status LEDs WDT jumper Power/run LEDs Connector P4 DSP PGA DSP PGA DSP PGA DSP PGA DSP PGA Reserved for 6th DSP PGA DSP memory DSP memory DSP memory DSP memory DSP memory DSP memory DSP DSP DSP DSP DSP DSP Card Ejector Card Stiffener CP memory PGA Trunk Framer 75 ohm 75 ohm sw2 sw1 120 ohm Boot ROM SM Trunk Framer 120 ohm Card Stiffener Connector P3 Connector P2 Connector P1 Figure 10-1 DTIC Component Layout Octel
DTIC 10-3 10.2 HOW TO CONFIGURE THE DTIC For the DTIC to operate correctly, the Octel Overture 200/300 for the DTIC must be configured correctly. The major items for configuration are the following: System Parameters COS SLOTS Table The correct LSP Table must be selected during configuration of the SLOTS Table. The LSP Table, with the name ACULAB, first must be added and configured at a password level higher than Maintenance level.
10-4 Installation and Maintenance Volume System Parameter 175 — PORT NUMBER FOR CALL RECORDS TO FIRST PORT. These settings are site specific and depend on the numbering of PBX extensions. The following is an example of settings for the four parts of this parameter: Number of digits in the extension number fields to 5 Number of digits in the port number field to 3 Fill character to 0 (zero) Port number used in call records to 1 System Parameter 198 — PCM ENCODING FOR THE SYSTEM.
DTIC 10-5 Configuring Slots for the DTIC The DTIC card is physically connected to a PBX extension (a single line) via two 75-ohm coax cables to support 30 ports. The PBX directs calls to the message server for answering. The SLOTS Table contains information about each port on the DTIC card. Each port connected to a PBX extension can be configured to handle calls differently. For non-integrated systems, the port extensions must be set up in one or more hunt groups in the PBX.
10-6 Installation and Maintenance Volume MODE Enter the Answering Mode. Must be either Primary Answer (AX), Secondary Answer (CX), or Message Center (MX). Determines how the message server handles the call when that port answers. For further details on answering modes, refer to the Product Description volume, General Description chapter, and to the Configuration volume, Slots Table chapter, Line Cards section.
DTIC LSPTAB 10-7 Enter the number to specify the LSP Table to be referenced for this slot. The LSP Table for this DPNSS integration first must be added and configured at a password level higher than Maintenance level. If the ACULAB LSP Table does not appear in the list of LSP Tables, contact Technical Support to add the table and configure it correctly. Adding or Modifying a DTIC Card When adding DTIC cards, ports can be added if the number of used ports is less than the number of authorized ports.
10-8 Installation and Maintenance Volume .A SLOT Enter SLOT NUMBER to ADD. Enter empty line when done. ADD:2 6 –LIC4 7 –DAC4 10–LIC8 11–TLC8 18–LIC4I 23–DTC17–E1 25–DTC17–ISDN 26–DLC16 33–ILIC12FR 34–ILIC12UK 35–ILIC12JP 37–ILIC12GR Enter Card Type.
DTIC 10-9 Modifying a DTIC card in the SLOTS Table is similar to adding a DTIC. .M SLOT Enter slot number to MODIFY Enter empty line when done. MOD:5 6 –LIC4 2 –SLIC 8 –ACP 7 –DAC4 3 –RIC 17 –FAX4 10 –LIC8 4 –ATTIC 16 –FAX8 11 –TLC8 13 –SIC8 22 –LAN 18 –LIC4I 5 –MITEL 23 –DTC17–E1 26 –DLC16 50 –PICROLM 51 –PICATT 52 –PICNT 33 –ILIC12FR 34 –ILIC12UK 35 –ILIC12JP 37 –ILIC12GR Enter card type. SLOT 5:23 Enter LSPTAB table to be referenced for this slot.
10-10 Installation and Maintenance Volume 10.3 TROUBLESHOOTING AND MAINTENANCE After the installation and configuration of the DTIC is complete and the system has been restarted, verify whether phone calls can be placed by simply calling the system on one of the DTIC voice mail ports. If the call is successful (you get the voice mail greeting and there is no popping or buzzing indicating clock sync problems), the DTIC installation is successful.
DTIC 10-11 DTIC Not Up The supervisor terminal is the virtual session you see on the DTIC card when you use the CONNECT command to connect to the DTIC. The supervisor terminal may not indicate that the DTIC is up or stayed up. This problem is likely caused by the E1 trunk being down. This terminology is used because personnel with the proper cable can connect a terminal directly to the front of the DTIC card.
10-12 Installation and Maintenance Volume DS1A Signal Status — state of entire trunk Field RECEIVE State RAI (Remote Alarm Indication) Possible values Description In frame Out of frame Loss of Signal Normal. Functioning but has problems. Not functioning. OFF Remote end receiving signal and detects no problems. Remote end detects problems with signal from DTIC. ON AIS (Alarm Indication Signal) OFF ON Normal. Problem with far end sending pattern, cannot make phone calls.
DTIC 10-13 Timeslot 16 Signaling Channel Status — state of only this channel Field RECEIVE State MF RAI (Multi-Frame Remote Alarm Indication) Possible values Description In frame Out of frame Normal operation. Can send voice data but not information regarding call progress, etc. OFF Far end satisfied with signal on this channel. Far end not satisfied. ON AIS (Alarm Indication Signal) TRANSMIT Mode MF RAI (Multi-Frame Remote Alarm Indication) OFF ON Normal.
10-14 Installation and Maintenance Volume Channel Status – ALL — state of the card Field Possible values Description CARD STATE UP DOWN Card is ready for traffic. Card is not ready for traffic. The CARD STATE should agree with the Traffic field under the TRANSMIT section of the trunk status. SEQUENCER PC* Value from 00 to ff (hex) Informational only — for use by Octel Engineering. CLOCK MASTER Enabled Disabled DTIC enabled as clock master. DTIC not enabled as clock master.
DTIC Field TRANSMIT ABCD OTHER CHANNEL STATE SEQUENCER PC* Possible values Description 0001 1101 0001→1101→1111 1101→1001→1101 1111 On-hook. Off-hook. Wink. Flash. Busy/error. 10-15 ON HOOK OFF HOOK Value from 00 to ff (hex) 0f 02 fe and ff 00 to fd Informational only — for use by Octel Engineering. Down. The port is waiting to be told to operate. Up, idle, and ready for calls. The port is down because of an internal error.
10-16 Installation and Maintenance Volume The ST CARD command shows the status of the card: dtic>ST CARD ––––– Channel Status – ALL ––––––––––––––––––––––––––––––––––––––––––––––––––––––– CARD STATE: SEQUENCER PC: UP C2 CLOCK MASTER: CLOCK ACTIVE: Enabled Enabled This example shows normal card status. In this example, the card is enabled to be the synchronization receiver of the master clock.
DTIC 10-17 Field Count for ... * Comments ts_oof_cnt Out of frame Increments whenever an oof problem is seen. ts_oof_crc_cnt Change of frame alignment cyclic redundancy check Applies when using CRC mode. Increments when the basic frame is okay but momentarily could not use CRC. ts_lcv_cnt Line code violation If this count increments, it likely means serious problems, probably with the PBX, which may require maintenance.
10-18 Installation and Maintenance Volume Solutions for Trunk Problems Perform the following steps to solve trunk problems: 1. Make sure the transmit and receive portions of the cable are not reversed. If it is possible to swap the transmit and receive parts of the cable, do so, and check to see if the DTIC comes up. 2. Make sure the cable is not broken. Find a loopback cable to loop the DTIC to itself. If it comes up, the cable could be a problem. 3.
DTIC 10-19 Call into System, Phone Rings but Is Never Answered This problem is unlikely, but it could be caused by the DTIC being operational but not being allowed to report ringing to the main system. A possible source of this problem is that the signaling method for the DTIC is not set to the correct value. The signaling method is set in LSP Table parameter 24 and should be 10 for the ACULAB. If the problem occurs, contact Technical Support.
10-20 Installation and Maintenance Volume DTIC Still Does Not Operate Correctly If you need to call Technical Support, try to provide the symptoms of the problem and the revision/version of the DTIC software.
11 LAN CARD Chapter Contents 11.1 11.2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1 Installing and Configuring the LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2 SLOTS Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 Quick Reference Guide LAN Card Command Description Taking LAN card out service of and returning it to service Courtesy Down CD x Takes the LAN card out of service without interrupting activities in progress. x = slot number of LAN card. Courtesy Up CU x Brings the LAN card back into service. x = slot number of LAN card. TEST LAN Tests all locations in the network. TEST LAN x Tests a single location in the network; x = the specific location name to be tested.
LAN Card 11-1 11.1 OVERVIEW Information in this chapter specific to the LAN card includes details about hardware, installation, configuration, maintenance, and troubleshooting. A LAN card must be installed in the Octel Overture 200/300 for the Digital Networking feature, the LAN Backup and Restore feature, or the Gateway Link feature. The LAN card is purchased as part of the the LAN Hardware Kit, which contains one LAN card (a replaceable unit) and one 25-pair-to-RJ45 adapter (not a replaceable unit).
11-2 Installation and Maintenance Volume 11.2 INSTALLING AND CONFIGURING THE LAN CARD Only one LAN card can be installed in the message server. The LAN card can be installed in slots A5, A6, or A7 for the Octel Overture 200 and slots A10, A11, or A12 for the Octel Overture 300. The LAN card must be configured in the SLOTS Table and certain system parameters might need to be modified before the LAN card is installed. Before installing the LAN card, configure the LAN card in the SLOTS Table.
LAN Card 11-3 System Parameters Configure System Parameters 233 and 234 if a gateway and name server exist on the LAN and must be accessed. Contact the network administrator for information about these system parameters. System Parameter Description and Use 233 LAN: NAME SERVER IP ADDRESS The name server is used to determine the IP address of a node, given its ASCII host name. The ASCII host name is used to identify a node with a symbolic name, so that hard-coded IP addresses are not used.
11-4 Installation and Maintenance Volume System Parameter Description and Use 235 LAN: SNMP MANAGER IP ADDRESS The IP address of the SNMP manager’s PC/workstation, which must be of the form M.N.O.P, where M = 1–223; N and O = 0–255, and P = 1–254. 236 LAN: SNMP MANAGER HOST aSCII NAME The host name of the SNMP manager’s PC/workstation, which can be up to 31 alphanumeric characters long.
LAN Card 11-5 LAN Card Installation LAN cards are designed to be hot-plugged. The procedure to install the LAN card is as follows: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. While holding the LAN card by its top and bottom edges, slide the card into the card cage. 3. Pivot the card ejectors as needed to grip the small flanges on the front edges of the card cage. 4.
11-6 Installation and Maintenance Volume 11.3 TESTING THE LAN CARD After the Octel Overture 200/300 has been restarted to bring up the LAN card, test whether the LAN card is functional and is communicating with other message servers. Use the following commands: CMD PING LANSTAT CMD PING The CMD PING command does the lowest-level “echo” test from the LAN card at this end to the destination message server.
LAN Card 11-7 An example of a ping failure is as follows: @CMD 11 PING 157.156.53.5 LAN (Ethernet) Link: 02/4/1994 12:48:20 (0179fc76:0179fc76) Rev 1.0.3 Current Time: 04/12/1994 15:15:49 @ Slot 10 LAN>PING 157.156.53.5: 56 data bytes still trying... still trying... still trying... still trying... still trying... still trying... 157.156.53.
11-8 Installation and Maintenance Volume The LAN status is always UP, INITIALIZING, or DOWN, as follow: LAN Status The LAN card is running, with CPU communication to the card. The LAN is running normally. If a Courtesy Down is in progress, the message COURTESY DOWN IN PROGRESS is shown. When the LAN status is UP, the high-speed link status is given for each high-speed digital location, as follows: INITIALIZING Entry DOWN Entry LOCATION The entry in this column is the location name.
LAN Card 11-9 Traffic Pegs The following pegs in the Traffic Peg Count Table are useful in monitoring and troubleshooting the LAN card. PB60014–01 Peg Number Description and Use 150 CARD COURTESY DOWN: Number of times the CD command for LAN was executed successfully. 254 TOTAL TIME (IN MINUTES) THAT THE LAN IS UP: Number of minutes that communication to the LAN card has been UP. Increments every minute that the LAN card is communicating with the CPU.
11-10 Installation and Maintenance Volume 11.4 TAKING THE LAN CARD OUT OF SERVICE Use the Courtesy Down command to take the LAN card out of service. The Courtesy Down command does the following: Takes the digital-networking hardware and software out of service without interrupting any activity in progress or causing random errors. Blocks any new digital networking activities.
LAN Card 11-11 @CD 7 STARTING LAN COURTESY DOWN... LCH01 LCH02 LCH03 LCH04 LCH05 LCH06 LCH07 LCH08 IDLE IDLE SEND CONN IDLE IDLE SEND CONN WAITING WAITING WAITING WAITING ALL LAN FOR 4 LAN CHANNEL(S) FOR 3 LAN CHANNEL(S) FOR 2 LAN CHANNEL(S) FOR 1 LAN CHANNEL(S) CHANNELS ARE IDLE. TO TO TO TO GO GO GO GO IDLE IDLE IDLE IDLE WAITING FOR 8 REAL-TIME NAMES TO FINISH PLAYING LAN COURTESY DOWN COMPLETED SUCCESSFULLY.
11-12 Installation and Maintenance Volume Table 11-2 CD and CU for LAN — Messages and Descriptions Status Messages Description SYSTEM DOES NOT HAVE DIGITAL NETWORKING FEATURE Digital Networking feature is not available. To check for SW-X0049 or SW-X0053 in the feature table, at the @ prompt, enter L F. LAN CARD IS CURRENTLY DOWN LAN card is already down or in the process of being brought up when the CD x command is entered.
Internet Addressing 11A-1 APPENDIX A INTERNET ADDRESSING This appendix provides some background information about internet addresses and how this information relates to the Octel Overture 200/300 Digital Networking and other Octel LAN-based features. A TCP/IP* internet is a virtual network built by interconnecting physical networks with gateways. Addressing is an essential ingredient that helps TCP/IP software hide physical network details and makes the internet appear to be a single, uniform entity.
11A-2 Installation and Maintenance Volume 0 1234 8 Class A 0 Class B 1 0 Class C 1 1 0 Class D 1 1 1 0 Class E 1 1 1 1 16 netid 24 31 hostid netid hostid netid hostid multicast address 0 reserved for future use Note: The three primary forms (Classes A, B, and C) can be distinguished by the first two bits.
Internet Addressing 11A-3 all 0s class all 0s ident. This host* host all 1s net 127 Host on this net* Limited broadcast (local net)** all 1s anything (often 1) Directed broadcast for net** Loopback*** * Allowed only at system startup and is never a valid destination address. ** Never a valid source address. *** Should never appear on a network. Note: The length of the net portion depends on its class.
11A-4 Installation and Maintenance Volume Internet part (netid) Local part (hostid) Using the original IP address scheme. Internet part Subnet Using the subnet scheme. Hostid Conceptual Interpretation of a 32-Bit IP Address Implementation of Subnets with Masks The standard specifies that a site using subnet addressing must choose a 32-bit subnet mask for each network.
Internet Addressing 11A-5 the network portion for the class B address gives the following in binary format: 11111111 11111111 11111000 00000000 This is equivalent to 255.255.248.0 which is what the user would enter in reply to the UPDATE question: Enter the subnet mask for this Digital Network (Default 255.255.0.0):255.255.248.0 Example 2 — Assume that the system administrator in this network wants to divide the network into 256 subnetworks having at most 256 hosts in each subnet.
SNMP 11B-1 APPENDIX B SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) 11B.1 UNDERSTANDING SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) Simple Network Management Protocol (SNMP) is the standard digital network management protocol in TCP/IP* networks. An SNMP management application is typically an off-the-shelf software package run on a PC, terminal, or workstation by a network administrator or technician to manage and troubleshoot a network.
11B-2 Installation and Maintenance Volume 11B.2 BASIC MIB — INTERNET MIB-II Octel has implemented a subset of the Internet MIB-II Standard.
SNMP 11B-3 11B.3 PRIVATE MIB — OCTEL PRODUCTS.VMX-DIAL MIB Introduction The private MIB consists of about 60 variables whose data values are divided into various groups defined by the MIB file hierarchy. There are 23 variables that are repeated from each location configured. The actual division of the groups as displayed on the SNMP manager application depends on the MIB descriptor file being used.
11B-4 Installation and Maintenance Volume Following is an example of CONFIG system information for the current cabinet, with system name [ works9 ]: ÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ Mon Jun 6 18:32:29 1994 [ works9 ] : Quick Dump: VMX–DIAL.config systemName=OCTEL sysSerialNum=123456 systemID=98765 LOCTABLE This part of the private MIB contains the Digital Network Traffic Report and data from the LOCATION Table.
SNMP 11B-5 DNETSTAT This part of the private MIB contains the Digital Network Performance Report. It shows a high-level summary of all digital networking activity, such as messages sent/received, LAN channel usage, and connections. Following is an example of DNETSTAT: ÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ Mon Jun 6 18:32:47 1994 [ works9 ] : Quick Dump: VMX–DIAL.
11B-6 Installation and Maintenance Volume SNMP Query Tracing When an SNMP query is received by an Octel Overture 200/300, the event is logged in the CP trace. Each type of query has an identifying number that appears in the AUX field of the CP trace.
SNMP 11B-7 11B.4 USING SNMP TRAPS SNMP traps are SNMP protocol messages initiated by the managed system to report a predefined error condition. For the Octel Overture 200/300, these errors are hardware errors as logged in the Hardware Error Table. In addition to the name and ID of the logging system, all information for the hardware error that caused the trap is listed. Hardware errors have four priorities, ranging from priority 0 (lowest) to priority 3 (highest).
11B-8 Installation and Maintenance Volume The IP address of the name server. System Parameter 233 — LAN: NAME SERVER IP ADDRESS The ASCII name of the SNMP manager. System Parameter 236 — LAN: SNMP MANAGER HOST ASCII NAME When the same hardware error is logged a sufficient number of times (the number is predefined), an alarm outcall is made.
SNMP 11B-9 @CON 6 Connecting to LAN in slot 6 LAN (Ethernet) Link: 08/1/1994 12:39:04 (018664b6:018665b6) Rev. 1.1.2 Current Time: 09/12/1994 17:20:42 @ Slot 6 LAN
11B-10 Installation and Maintenance Volume SNMP Trap CP Trace Example Following is an example of a CP trace for an SNMP trap: MM/DD/YY HH:MM:SS PRT TYPE D1 D2 D3 D4 D5 EVENT AUX MBX/EXTN MSG# SL U L SOURCE 05/18/94 SNMP_TRAP 001 12:06:08 LAN_OUT The value 001 (currently the only one defined) in the auxiliary field (AUX) indicates that the SNMP trap is being sent because of a hardware error.
SNMP 11B-11 Testing SNMP Trap Functionality An Octel Overture 200/300 can inform an SNMP manager system when a qualified hardware error is logged. The TEST SNMP command tests the mechanism and gives assurance that the Octel Overture 200/300 can communicate to the SNMP manager system, is provided.
11B-12 Installation and Maintenance Volume TEST SNMP Examples Following is an example of a successful TEST SNMP: @TEST SNMP ALARM HAS BEEN SENT TO THE SNMP MANAGER SYSTEM. Following is an example of an unsuccessful TEST SNMP: @TEST SNMP LAN COMMUNICATION IS NOT UP. Octel Overture 200/300 Serenade 3.
Octel Private MIB 11C-1 APPENDIX C PRIVATE MIB This appendix provides a sample Internet session for obtaining the Private MIB from Internet and a listing of the Private MIB. To obtain the private MIB file, connect to the Internet and then do FTP ANONYMOUS from ftp.ISI.EDU (128.9.176.20). Following is a sample session: ÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ ÉÉ prompt> prompt>ftp.isi.edu Name (148.147.
11C-2 Installation and Maintenance Volume VMX–DIAL DEFINITIONS ::= BEGIN –– –– VMX–DIAL private MIB definitions for the VMX200/300 –– Filename: vmxdial.mib –– This MIB definition is provided for use with OCtel’s VMX200/300 –– product only. –– –– Contact Person: –– LAN Engineering Group –– Octel Communication Corporation –– –– NOTE: –– 1. This file will be published electronically in –– venera.isi.edu and can be obtained using ftp anonymous. –– –– 2.
Octel Private MIB 11C-3 SYNTAX DisplayString (SIZE (0..255)) ACCESS read–only STATUS mandatory DESCRIPTION ”VMX System Serial Number.” ::= { config 2 } systemID OBJECT–TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read–only STATUS mandatory DESCRIPTION ”VMX System Identification Number.
11C-4 Installation and Maintenance Volume ”Total number of seconds of message sent to the networks” ::= { message 7 } secRecv OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Total number of seconds of message received from the networks” ::= { message 8 } lchNumber OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Maximum number of LAN channel available in the system.
Octel Private MIB 11C-5 ACCESS read–only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is rejected” ::= { lanConn 2 } outGotBusys OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is rejected, due to all LCH busy” ::= { lanConn 3 } inAttempts OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of time an incoming lan connection is requested” ::= { lanConn 4 } inRejects OBJECT–TYPE SYNTAX
11C-6 Installation and Maintenance Volume INTEGER, locName DisplayString (SIZE locIpAddr IpAddress, locLinkType DisplayString, locInDomain DisplayString, locColocated DisplayString, route1 DisplayString (SIZE route2 DisplayString (SIZE route3 DisplayString (SIZE cattempts Counter, cfailures Counter, cdroppeds Counter, cbusys Counter, cdayMin INTEGER, cnightMin INTEGER, mdvcAttempts Counter, mdvcFails Counter, mdvcRetries Counter, mdfxAttempts Counter, mdfxFails Counter, mdfxRetries Counter, mdDiskfulls Co
Octel Private MIB 11C-7 ::= { locEntry 1 } OBJECT–TYPE SYNTAX DisplayString (SIZE (0..
11C-8 Installation and Maintenance Volume ::= { locroute 2 } OBJECT–TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read–only STATUS mandatory DESCRIPTION ”Third Entry in the Route Table for this location.” ::= { locroute 3 } locConn OBJECT IDENTIFIER ::= { locEntry 8 } cattempts OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of times LAN connection attempted.
Octel Private MIB 11C-9 SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of voice message delivery failures to this location.” ::= { msgDelivery 2 } mdvcRetries OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of voice message delivery retries to this location.” ::= { msgDelivery 3 } mdfxAttempts OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of fax message delivery attempts to this location.
11C-10 Installation and Maintenance Volume SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of Real Time Network Name Played from this location.” ::= { locEntry 10 } locLinkdrops OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of time LAN connection dropped, High Speed link only.” ::= { locEntry 11 } locAnalogstndbys OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of times Analog Standby used to this location.
Octel Private MIB 11C-11 heData3 OCTET STRING, heData4 OCTET STRING } heIdx heType heSlot heMon heDay heHour PB60014–01 OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Index of this Hardware Entry” ::= { hwerrEntry 1 } OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Error Type of this hardare error.
11C-12 Installation and Maintenance Volume heMin OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Minute on which this Hardware Error Entry occurred” ::= { hwerrEntry 7 } heCh OBJECT–TYPE SYNTAX OCTET STRING ACCESS read–only STATUS mandatory DESCRIPTION ”Channel Number of this Hardware Error Entry” ::= { hwerrEntry 8 } hePrio OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Priority of this Hardware Error Entry” ::= { hwerrEntry 9 } heCnt OBJECT–TYPE SYNT
Octel Private MIB 11C-13 heData1, heData2, heData3, heData4 } DESCRIPTION ”A hwerrTrap signifies that the VMX system has hardware errors logged. This trap is sent if the user has configured it.” ::= 1 END PB60014–01 Octel Overture 200/300 Serenade 3.
12 PROCEDURES 12.1 12.2 12.3 12.4 12.5 12.6 12.7 PB60014–01 Electronic Feature Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1 Floppy Diskette Backup Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel Overture 200/300 Quick Reference Guide Procedures Section Command Electronic Feature Delivery/Removal Greeting Backup/Restore Order Administration department adds optional software. FLOPPY Hard Disk Restore Disk Options PB60014–01 Other Necessary Information Backs up and restores greetings, names, scripted and sequential messages to and from hard disk and floppy diskettes. Floppy directory displays type of message backed up and from which mailbox. Restores system to current release.
Procedures 12.1 12-1 ELECTRONIC FEATURE DELIVERY The Option Control Chip (OCC), located on the Motherboard in Shelf A, contains the features the Octel Overture 200/300 is equipped with. The following optional features can be added to Octel Overture 200/300 message servers. To see what options are installed on the Octel Overture 200/300, at the @ prompt, enter L F.
12-2 Installation and Maintenance Volume The following example shows the optional features listed when the LIST FEATURE command is entered. Refer to the Maintenance Commands chapter for an explanation of the fields in this screen. @L F –––––––––––––––– SYSTEM SOFTWARE RELEASE S.x.x.
Procedures 12-3 12.2 FLOPPY DISKETTE BACKUP PROCEDURES This section includes backup procedures to be used when backing up with floppy diskettes. If you plan to back up over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter. Floppy diskette backup procedures are used to back up All names. An individual name in a mailbox. All greetings. All greetings by COS. An individual greeting in a mailbox.
12-4 Installation and Maintenance Volume Backing Up All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of backing up all names, greetings, scripted messages, sequential messages, and Personal Distribution List names. New diskettes are inserted into the floppy drive. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3.
Procedures Action 4. :DISK #1 12-5 Octel Overture 200/300 Description and Response The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP LOCAL–NAME FOR MAILBOX 370 LOCAL–NAME FOR MAILBOX 371 LOCAL–NAME FOR MAILBOX 372 LOCAL–NAME FOR MAILBOX 373 LOCAL–NAME FOR MAILBOX 374 LOCAL–NAME FOR MAILBOX 375 GREETING FOR MAILBOX 254 GREETING FOR MAILBOX 371 GREETING FOR MAILBOX 372 ...DONE ...DONE ...DONE ...DONE ...
12-6 Installation and Maintenance Volume Backing Up All Names The following is an example of backing up all names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :1 The following menu is displayed: –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5. PROMPTS 6.
Procedures Action 5. :ALLNAMES 12-7 Octel Overture 200/300 Description and Response The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP LOCAL–NAME LOCAL–NAME LOCAL–NAME LOCAL–NAME LOCAL–NAME LOCAL–NAME FOR FOR FOR FOR FOR FOR MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX –––––––– BACKUP ALL NETWORK NAMES ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE 370 371 372 373 374 375 –––––––– BACKING UP NETNAME FOR MAILBOX 7710375 ...
12-8 Installation and Maintenance Volume Backing Up Local Names The following is an example of backing up local names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :1 The following menu is displayed: –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5. PROMPTS 6.
Procedures Action 5. :ALL 12-9 Octel Overture 200/300 Description and Response The following is displayed: –––––––––– BACKUP ALL LOCAL NAMES –––––––––– INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY (1 – 14 CHARACTERS) : 6.
12-10 Installation and Maintenance Volume Backing Up Network Names The following is an example of backing up network names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :1 The following menu is displayed: –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5. PROMPTS 6.
Procedures Action 5. :ALL 12-11 Octel Overture 200/300 Description and Response The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY (1 – 14 CHARACTERS) : 6. NETNAMES1 The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP NETNAME NETNAME NETNAME NETNAME FOR FOR FOR FOR MAILBOX MAILBOX MAILBOX MAILBOX 7710311 7710312 7710313 7710314 ...DONE ...DONE ...DONE ...DONE ...
12-12 Installation and Maintenance Volume Backing Up Greetings by COS The following is an example of backing up greetings by COS. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :1 The following menu is displayed: –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5.
Procedures Action 5. :20 12-13 Octel Overture 200/300 Description and Response The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY WARNING! TITLE: FLOPPY ALREADY HAS MESSAGES. TEST SAMPLE WOULD YOU LIKE TO RE–USE? (Y = CURRENT DATE WILL BE LOST, N = WILL APPEND TO THE END) : 6. N The following menu is displayed: BACKING UP GREETING FOR MAILBOX 351 BACKING UP GREETING FOR MAILBOX 352 BACKING UP GREETING FOR MAILBOX 353 –––––––––– –––––––– 1. 2. 3. 4. 5. 6.
12-14 Installation and Maintenance Volume Backing Up a Single Greeting The following is an example of backing up a single greeting. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :1 The following menu is displayed: –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5.
Procedures Action 5. :N 12-15 Octel Overture 200/300 Description and Response The following is displayed: BACKING UP GREETING FOR MAILBOX 371 –––––––––– –––––––– 1. 2. 3. 4. 5. 6. BACKUP COMPLETE BACKUP ...DONE –––––––––– –––––––– NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL–DISTRIBUTION–LIST NAMES PROMPTS ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL MESSAGES,PERSONAL–DISTRIBUTION–LIST NAMES SELECT BACKUP OPTION (1 – 6, EMPTY LINE = DONE).
12-16 Installation and Maintenance Volume Backing Up a Scripted or Sequential Mailbox The following is an example of backing up a Scripted or Sequential mailbox. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :1 The following menu is displayed: –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures Action 5. :Y 12-17 Octel Overture 200/300 Description and Response The following is displayed: ENTER THE TITLE FOR THIS FLOPPY (1–14 CHARACTERS). : 6. :SCRIPTS The following is displayed: BACKING BACKING BACKING BACKING UP UP UP UP –––––––––– –––––––– 1. 2. 3. 4. 5. 6.
12-18 Installation and Maintenance Volume Backing Up All Personal Distribution List Names The following is an example of backing up all Personal Distribution List names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :1 The following menu is displayed: –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures Action 5. ALL PDL 12-19 Octel Overture 200/300 Description and Response The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP –––––––––– –––––––– 1. 2. 3. 4. 5. 6.
12-20 Installation and Maintenance Volume Backing Up Language Prompts All prompts or a specific prompt for a language can be backed up to floppy diskettes. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :1 The following menu is displayed: –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures Action 5. ALL Octel Overture 200/300 Description and Response The following is displayed: –––––––––– –––––––– 1. 2. 3. 4. 5. 6. PB60014–01 12-21 BACKUP OF PROMPTS COMPLETE BACKUP –––––––––– –––––––– NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL–DISTRIBUTION–LIST NAMES PROMPTS ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL. MESSAGES, PERSONAL–DISTRIBUTION–LIST NAMES Octel Overture 200/300 Serenade 3.
12-22 Installation and Maintenance Volume 12.3 FLOPPY DISKETTE RESTORE PROCEDURES This section includes restore procedures to be used when restoring with floppy diskettes. If you plan to restore over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter. Floppy diskette restore procedures are used to restore All names. An individual name on a mailbox. An individual name to a different mailbox. All greetings. An individual greeting on a mailbox.
Procedures 12-23 Restoring All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of restoring all names, greetings, scripted messages, sequential messages, and Personal Distribution List names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2.
12-24 Installation and Maintenance Volume Action 5. Octel Overture 200/300 Description and Response Insert additional disks. Press When Restore is complete, the following is displayed: –––––––––––––– RESTORE COMPLETE –––––––––––– ––––––––––––––– 1. 2. 3. 4. 5. 6.
Procedures 12-25 Restoring All Names The following is an example of restoring all names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: –––––––– RESTORE –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5 PROMPTS 6.
12-26 Installation and Maintenance Volume Action 4.
Procedures 12-27 Restoring Local Names Individual names or all local names can be restored. The following is an example of restoring local names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: –––––––– RESTORE –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
12-28 Installation and Maintenance Volume Action 5. :ALL Octel Overture 200/300 Description and Response The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 RESTORING LOCAL–NAME RESTORING LOCAL–NAME RESTORING LOCAL–NAME RESTORING LOCAL–NAME RESTORING LOCAL–NAME RESTORING LOCAL–NAME ––––––– FOR FOR FOR FOR FOR FOR MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX 370 371 372 373 374 375 RESTORE OF ALL LOCAL NAMES COMPLETE –––––––––– RESTORE ...DONE ...DONE ...
Procedures 12-29 Restoring a Name to a Different Mailbox The following is an example of restoring a name to a different mailbox. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: –––––––– RESTORE –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
12-30 Installation and Maintenance Volume Action 5. :350,245 Octel Overture 200/300 Description and Response 350 is the mailbox where the name was located when the name was backed up to floppy; 245 is the mailbox where the name will be restored. INSERT FLOPPY, PRESS RETURN WHEN READY... TITLE :DISK #2 RESTORING NAME FOR MAILBOX 245 –––––––––– Octel Overture 200/300 Serenade 3.0 RESTORE COMPLETE ...
Procedures 12-31 Restoring Network Names The following is an example of restoring network names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: –––––––– RESTORE –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5 PROMPTS 6.
12-32 Installation and Maintenance Volume Action 5. :ALL Octel Overture 200/300 Description and Response The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK#1 RESTORING NETNAME FOR MAILBOX 7710370 ...DONE –––––––––– RESTORE OF ALL NETWORK NAMES COMPLETE –––––––––– RESTORE NAMES ––––––– –––––––––– 1. LOCAL NAMES 2. NETWORK NAMES 3. ALL NAMES SELECT NAME OPTION (1–3, EMPTY LINE = DONE) : Octel Overture 200/300 Serenade 3.
Procedures 12-33 Restoring a Single Greeting The following is an example of restoring a single greeting. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: –––––––– RESTORE –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5 PROMPTS 6.
12-34 Installation and Maintenance Volume Restoring a Greeting to a Different Mailbox The following is an example of restoring a greeting to a different mailbox. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: –––––––– RESTORE –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures 12-35 Restoring a Scripted or Sequential Mailbox The following is an example of restoring a Scripted or Sequential mailbox. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: –––––––– RESTORE –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
12-36 Installation and Maintenance Volume Restoring All Personal Distribution List Names The following is an example of restoring all Personal Distribution List names. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: –––––––– RESTORE –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures 12-37 Restoring Language Prompts The following is an example of restoring language prompts. If Works for Serenade is being used, after a language is restored, Works for Serenade must be restarted. Refer to the Works for Serenade documentation. Action Octel Overture 200/300 Description and Response 1. @FLOPPY The ports are forwarded before this procedure starts. The following menu is displayed: 1. BACKUP 2. RESTORE 3.
12-38 Installation and Maintenance Volume Action 5. :2 Octel Overture 200/300 Description and Response The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 LANGUAGE: BRITISH VERSION: 6E ARE YOU SURE YOU WANT TO DO THIS? 6. :Y The following is displayed: RESTORING PROMPT 8 RESTORING PROMPT 9 RESTORING PROMPT 10 ...DONE ...DONE ...DONE –––––––––– RESTORE OF PROMPTS COMPLETE –––––––––– RESTORE PROMPTS –––––––––– –––––––––– 1. RESTORE A LANGUAGE 2.
Procedures 12-39 12.4 FLOPPY DIRECTORY The FLOPPY command displays the mailbox number and type of message backed up. Action 1. Octel Overture 200/300 Description and Response @FLOPPY The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). : 2.
12-40 Installation and Maintenance Volume 12.5 ERRORS During the floppy backup and restore process, one of several errors may occur. Possible errors include attempts to Back up a nonexistent message or mailbox Restore a nonexistent message Restore a nonexistent mailbox Errors can also occur if an incorrect diskette is used. Examples of the kind of error messages that may occur are shown in the screen below. INSERT FLOPPY. PRESS RETURN WHEN READY.
Procedures 12.6 12-41 HARD DISK PROCEDURES This section describes the procedures used for restoring, replacing, adding, and removing a hard disk drive, and for upgrading languages. This section also describes the hard disk drive utility programs used while performing the hard disk procedures. Preparation The following equipment is needed for the Hard Disk Procedures and should be assembled and verified prior to starting.
12-42 Installation and Maintenance Volume Example: @DSKMAP SLOT: 1 2 3 4 5 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+ SHELF B| | | System 1 | System 2 | | | | | ID:S1 ACTIVE | ID:S2 ACTIVE | | ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– SLOT: 1 2 3 4 +––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+ SHELF C| Voice 1 | Voice 2 | Voice 3 | Voice 4 | | ID: V1 ACTIVE | ID: EMPTY | ID: EMPTY | ID: EMPTy| +––––––––––––––––––
Procedures 12-43 An explanation of the entries in the display follows. Slot. Slot number for which status is given. The alphabetic character identifies the Octel Overture 200/300 shelf; the numeric character identifies the slot number. Octel Overture 200 Octel Overture 300 System 1 System 2 Voice 1 System 1 System 2 Voice 1 Voice 2 Voice 3 Voice 4 Type. Identifies the type and sequence of the drive slots, as one of the following: ID.
12-44 Installation and Maintenance Volume Restoring system Upgrading languages Copying a disk (3.0) DISKO prepares the message server for software upgrades. Option 6, UPGRADE SYSTEM, is used only for upgrades. The instructions for upgrades are not covered in the PRM. Support Notes that accompany the upgrade diskettes detail the procedure to follow. DISKO allows drives to be copied.
Procedures 12-45 Hard Disk Add This section provides the procedures to follow when adding a drive to a message server. Adding a drive to a message server is usually done to increase system storage or to add the optional redundancy feature. Action Octel Overture 200/300 Description and Response Prepare the System 1. Forward ports. Boot the System 2. Make sure software diskette #1 (for the correct release level) is write-protected. 3.
12-46 Installation and Maintenance Volume Action Octel Overture 200/300 Description and Response 7. Enter the password. Press . To log on to system. 8. Install the disk. Refer to the Hardware Replacement chapter,Hard Disk Drive (HD) Replacement section, for procedures to follow for physical installation of a drive. Hard disks may be hot plugged. 9. @DSKTST At the @ prompt enter the slot number for the added drive. The VCU tests the slot and updates its status record.
Procedures Action 12. Choose option 1 — ADD DISK. 12-47 Octel Overture 200/300 Description and Response The Octel Overture 200/300 displays the following screen. (There may be a delay before the screen appears.) Selected drive in slot C1 has been added Reload the System 13. Make sure the configuration backup diskette is write-enabled. 14. Insert the configuration backup diskette into the FD. 15. Press the lower button on the CPU. To reload the system. 16.
12-48 Installation and Maintenance Volume Hard Disk Copy This section provides the procedure to follow when copying a drive in the message server. This procedure applies when you intend to create a back up before performing an upgrade or when you intend to replace a failing drive. Disk copy is not allowed from a COD drive to a non-COD drive. See documentation on the A>L DMAP command to understand how to determine the drive status.
Procedures 6. Adjust the baud rate of the terminal/teleprinter to 300, 1200, or 9600 baud. 7. Press the Reload button to boot from floppy disk. 8. Insert diskette #2 when prompted. 9. Press 12-49 To log on to the Octel Overture 200/300. 10. Initialize slot information on destination drive. 11. Disable write protect on the source drive. Use the @DSKTST to initialize slot information on the destination drive. For example, @DSKTST B3.
12-50 Installation and Maintenance Volume Select source drive slot( Empty line = EXIT) :b3 Select destination drive slot( Empty line = EXIT) :b4 Disk copying will take long time. Are you sure you want to do this? (Y/N,empty line = NO) :y“ 14. Power off the system 15. Remove the source drive. 16. Replace the source drive with the destination drive. 17. If a drive was removed in step 5, replace the drive in its original slot. 18. Log on to the system. 19. Verify correct system operation.
Procedures 12-51 Hard Disk Remove This section provides the procedures to follow when removing a drive from a multiple-drive message server. This procedure applies when you intend to remove a disk without immediately replacing it. Action Octel Overture 200/300 Description and Response Remove the Drive(s) 1. Forward ports. 2. Remove the hard disk(s) from the system. Refer to the Hardware Replacement chapter, Hard Disk Drive Replacement section, for Hard Disk Removal procedures.
12-52 Installation and Maintenance Volume Action Octel Overture 200/300 Description and Response 8. Press 9. @DSKTST To log on to the Octel Overture 200/300. At the @ prompt enter the slot number for the removed drive. The VCU tests the slot and updates its status record. Repeat DSKTST for each drive removed. 10. @DSKMAP Views the status of all drive slots.
Procedures Action 12-53 Octel Overture 200/300 Description and Response 13. Repeat the DISKO command and again choose option 2 – REMOVE DISK. @DISKO CURRENT STATUS Slot Type ID Status –––––––––––––––––––––––––––– B3 System1 S1 B4 System2 S2 C1 Voice 1 –– Configured ACTIVE ACTIVE ACTIVE Configured Configured Not Configured DISK OPTIONS 1. 2. 3. 4. 5. 6.
12-54 Installation and Maintenance Volume Hard Disk Replace These procedures provide the steps to replace a hard disk drive on a message server configured with multiple drives. When doing the Hard Disk Replace procedures, make sure that the diskettes being used are for the correct release level. Action Octel Overture 200/300 Description and Response Prepare the System 1. Forward ports. 2. Remove the hard disk(s) to be replaced. Hard disks may be hot plugged. Boot the System 3.
Procedures Action 7. 12-55 Octel Overture 200/300 Description and Response Insert Code Floppy #2 when prompted, press The following message is printed. CPU 486 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Model 300–6039–001 Step 27 Rev 02F 12MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem...PASSED TDM Crosspoint...PASSED Floppy...PASSED RTC...PASSED BIC...
12-56 Installation and Maintenance Volume Action 11. @DSKMAP Octel Overture 200/300 Description and Response Reviews the status of all drive slots.
Procedures Action 12-57 Octel Overture 200/300 Description and Response 14. Enter the number of the drive slot to be replaced. The Octel Overture 200/300 displays the following screen. (There may be a delay before the screen appears.) :B4 Selected drive has been replaced. Reload the System 15. Make sure the configuration backup diskette is write-enabled. 16. Insert the configuration backup diskette into the floppy drive. 17. Press the lower button on the CPU. 18. Press To reload the system.
12-58 Installation and Maintenance Volume Hard Disk Restore These procedures provide the steps to restore a message server where the Octel Overture 200/300 is configured as a one-disk system and the hard disk needs replacement. Octel Overture 200/300 is configured as a multiple-disk system and both of the system disks need replacement. When doing the Hard Disk Restore procedures, make sure that the diskettes being used are for the correct release level.
Procedures Action 6. 12-59 Octel Overture 200/300 Description and Response Press the Reload button to boot from floppy diskette. When prompted, insert software diskette #2 into the FD. The following messages are printed: CPU 486 Model 300–6039–001 Step 27 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Rev 02F 12MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem...
12-60 Installation and Maintenance Volume Action Octel Overture 200/300 Description and Response Test Diskettes Each diskette (software diskette for the correct release level, prompt diskette, and the backup configuration diskette) must be tested before completing the remainder of this procedure. 10. Insert a diskette into the floppy drive. 11.
Procedures CURRENT STATUS Slot Type ID –––––––––––––––––––––––––––– B3 System1 S1 B4 System2 S2 C1 Voice1 –– C2 Voice2 –– C3 Voice3 –– C4 Voice4 –– 1. 2. 3. 4. 5. 6. 7. 12-61 Status UNKNOWN UNKNOWN EMPTY EMPTY EMPTY EMPTY Configured Configured Not Cfgd Not Cfgd Not Cfgd Not Cfgd DISK OPTIONS ADD DISK REMOVE DISK REPLACE A DISK RESTORE SYSTEM UPGRADE LANGUAGES UPGRADE SYSTEM DISK COPY Select option to be performed (1–7 – Empty line = EXIT) : PB60014–01 Octel Overture 200/300 Serenade 3.
12-62 Installation and Maintenance Volume Action Octel Overture 200/300 Description and Response 16. 4 — RESTORE SYSTEM. The following is then presented: :4 Enter number of drives (1 – 6, Empty line = EXIT) 17. Enter the number of drives in your system. The Octel Overture 200/300 displays : Purchased Quantity of Languages: 2 Current Allocated Quantity: 0 Enter quantity of languages desired (1 – 4, Empty Line = 1): 18. Enter the quantity of languages desired.
Procedures 21. Press 12-63 To continue the procedure. –––– Press Return to continue –––– FKOUT 05 81 09 SETVAR DIRWRCHK 0 variable = DIRWRCHK, address = 0x2ax7f5, old value = 1, new value = 0 Are you sure you want to change the value? 22. Enter Y To change the value. The Octel Overture 200/300 displays HFORM HFORM deletes all data on the hard disk file system. Are you sure you want to do this? 23. :Y To confirm your selection.
12-64 Installation and Maintenance Volume OPTION CONTROL CHIP UPDATED RECOMBINE SUCCESSFUL! ********************************************* F:loadcode IS NOW COMPLETE The system attempts to access system drives 1 and 2. The following message appears if the system is configured for only system drive 1. This message is correct only if system drive 2 is not configured. VCU XBOOT device invalid or not present; operation skipped. 28. Press Octel Overture 200/300 twice. Serenade 3.
Procedures Action 12-65 Octel Overture 200/300 Description and Response Restore System Voice Prompts Copies the system prompts to hard disk. 29. Make sure you have a complete set of prompt diskettes (for the correct release level). The number of prompt diskettes may vary by language. 30. Check to make sure that the revision level of the prompt diskettes is the correct revision level for the Octel Overture 200/300 software release being restored. 31.
12-66 Installation and Maintenance Volume –––––––––– RESTORE PROMPTS –––––––––– 1. RESTORE A LANGUAGE 2. ADD A LANGUAGE 3. RESTORE A PROMPT SELECT RESTORE OPTION (1 – 3, EMPTY LINE = DONE) : Octel Overture 200/300 Serenade 3.
Procedures Action Octel Overture 200/300 Description and Response :2 12-67 For Hard Disk Restore, the option Restore a Language cannot be used. Use the option Add a Language. Insert the Prompt Diskettes as prompted. The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY LANGUAGE: ENGLISH VERSION: xx ARE YOU SURE YOU WANT TO DO THIS? Y RESTORING PROMPT 8 ...DONE RESTORING PROMPT 9 ...DONE . . . RESTORING PROMPT 510 RESTORING PROMPT 511 ...DONE ...
12-68 Installation and Maintenance Volume You may see a message similar to the following message appears. Proceed to step 35. VCU STARTED NO SLOT CONFIGURED IN THE SYSTEM. INSTALL PROCEDURES MUST BE RUN. SYSTEM INITIALIZATION SUSPENDED. 35. Press . Enter password. Octel Overture 200/300 Serenade 3.0 To log on to the Octel Overture 200/300.
Procedures 12-69 Reinstall the Configuration 36. After the Octel Overture 200/300 has booted from the hard disk, insert the configuration backup diskette into the FD. 37. @INSTA The Octel Overture 200/300 responds with the following: – – – – – – – SYSTEM INSTALLATION DIALOG – – – – – – – – DAY MM/DD HH:MM:SS YYYY ID:000 SN:000000 PBX:00 NEW CONFIGURATION INSTALLATION. CLEARING ALL TABLES. . . DONE. INITIALIZING ALL USER DIRECTORIES . . .
12-70 Installation and Maintenance Volume Action Octel Overture 200/300 Description and Response A series of messages is printed to indicate which tables have been pre-loaded. On completion, the following messages are printed: INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a diskette? (Y/N, empty line = N). : If you are reloading from diskette, the information does not need to be resaved, press .
Procedures 12-71 12.7 ADDING LANGUAGES When more than one language is used, disk space must be allocated and prompts must be installed for each additional language added. This section describes the procedures to upgrade the disk space and to add language prompts using floppy diskettes. If you plan to add languages over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter.
12-72 Installation and Maintenance Volume Upgrade Languages This section provides the procedures to follow to prepare the system disk(s) for more than one language. Up to a maximum of four languages can be installed. Disk space for the additional prompts can be allocated and languages added before they have been purchased. Order Administration can increase the number of languages installed on the message server to a maximum of four.
Procedures Action 5. 12-73 Octel Overture 200/300 Description and Response Press the Reload button to boot from floppy diskette. The following messages are printed: CPU 486 Model 300–6039–001 Step 27 Rev 02F 12MB Testing Processor...PASSED . . . –––––– SYSTEM SOFTWARE RELEASE S.X.X.X (XX/XX/XX) –––––– Copyright(c) 199X Octel Communications Corp All Rights Reserved.
12-74 Installation and Maintenance Volume Choose the Correct Disk Option Action 8. @DISKO Octel Overture 200/300 Description and Response The following menu is presented: CURRENT STATUS Slot Type ID Status –––––––––––––––––––––––––––– B3 System1 S1 ACTIVE B4 System2 S2 ACTIVE C1 Voice1 V1 ACTIVE C2 Voice2 –– EMPTY C3 Voice3 –– EMPTY C4 Voice4 –– EMPTY Configured Configured Configured Configured Not Configured Not Configured Not Configured DISK OPTIONS 1. ADD DISK 2. REMOVE DISK 3.
Procedures Action 12-75 Octel Overture 200/300 Description and Response Reload the System 10. Make sure the configuration backup diskette is write-enabled. 11. Insert the configuration backup diskette into the FD. 12. Press the lower button on the CPU. To reload the system. 13. Log on to the system using the old maintenance password. 14. Verify correct system operation. Refer to the Installation chapter, Octel Overture 200/300 System Testing section, in this volume.
12-76 Installation and Maintenance Volume Adding Language Prompts The following are the steps to add a language to the Octel Overture 200/300. Before adding a second set of language prompts, verify that the Disk Option procedure to Upgrade Languages has been performed. Disk space must be reallocated before additional languages are added. To restore a language, refer to the Restoring Language Prompts section in this chapter. Action Octel Overture 200/300 Description and Response 1.
Procedures Action 4. :2 12-77 Octel Overture 200/300 Description and Response The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY FLOPPY LANGUAGE: ENGLISH VERSION xx ADDING PROMPTS FOR LANGUAGE ENGLISH VERSION xx RESTORING RESTORING PROMPT 234 PROMPT 235 INSERT NEXT FLOPPY, PRESS RETURN WHEN READY RESTORING RESTORING PROMPT 334 PROMPT 335 –––––––––– RESTORE OF PROMPTS COMPLETE –––––––––– RESTORE PROMPTS 1. 2. 3.
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