Manual

How to Obtain Parts and Service From Remington.
®
TO ORDER PARTS:
Many Remington Dealers and Authorized Repair Centers carry a full line of parts. Please check with them first
before ordering parts.
To expedite your PARTS order or request REPAIR SERVICE visit our web site at www.remington.com. Detailed
instructions are provided along with parts and/or service order forms. You may also reach Remington by calling
our toll free customer service number, 1-800-243-9700, Mon.-Fri., 9:00 AM-5:00 PM Eastern time.
1. Fax completed order form (from the web site) to 1-336-548-7801.
2. To order by phone without the order form call 1-800-243-9700.
Please have the following information ready before you call.
• Firearm model and serial number.
• Part description and quantity. Part descriptions can be found on the parts listing page in this manual.
• Your complete mailing address (P.O. Box and Street Address) including zip code, telephone
number and e-mail address.
• Method of payment: Mastercard, Visa, Amex or Discover card number and expiration date. Prepayment
may be made by check or money order. A quote may be made to you over the phone. (Sorry, no C.O.D.s.)
WARNING! USE ONLY REMINGTON PARTS IN REMINGTON FIREARMS.
NOTE: SOME PARTS MAY BE RESTRICTED. See parts list for details. Owner’s manuals/instruction books may be
requested via our web site at: www.remington.com or by calling 1-800-243-9700.
REPAIR SERVICES
1. To locate the Remington Authorized Repair Center nearest you visit our web site at www.remington.com and
use our Repair Service Locator. If you need additional on-line assistance, e-mail us at [e-mail]
to obtain a listing of Authorized Repair Centers. Contact the Authorized Repair Center of your choice for
evaluation of your firearm and/or additional shipping instructions.
2. If your Remington Authorized Repair Center cannot provide the service or repair you require and you need
further assistance, please call our toll free number 1-800-243-9700, Mon.-Fri., 9:00 AM-5:00 PM Eastern
time and select the option for repairs. Then, if shipment of your firearm is required, please:
• Record the serial number of your firearm before sending it to us.
• Pack your firearm for safety and to prevent further damage in shipping and handling. Preferably, ship in
a firearm box.
• Remove all accessories from the firearm to prevent loss or damage.
• Enclose a letter with the firearm detailing the model name or number of your firearm and serial number
along with a full description of the problem. Be sure to include your full name and address (P.O. Box
and Street Address), including zip code, daytime telephone number and e-mail address.
• Ship your firearm by either United Parcel Service (UPS) or Parcel Post (US Post Office). Remington is not
responsible for damage or loss during shipment, so you may elect to purchase insurance from your carrier.
Ship to:
Remington Arms Company, Inc.
Attn: Arms Service Division/Repairs
14 Hoefler Ave.
Ilion, NY 13357
13
WARNING! DO NOT SEND LIVE OR SPENT SHELLS IN YOUR FIREARM OR IN
THE SAME BOX WITH THE FIREARM. THIS IS A VIOLATION OF FEDERAL LAW.
IF YOU FEEL YOU MUST SEND SPENT SHELLS, PLEASE SEND THEM IN A
SEPARATE PACKAGE AND INCLUDE NAME, ADDRESS (WITH ZIP CODE),
TELEPHONE NUMBER, MODEL AND SERIAL NUMBER OF YOUR FIREARM.