User manual

46
11. Troubleshooting
1. The radio does not connect to your Wi-Fi network
• Check whether another device (e.g. a computer or tablet) can connect to the internet over the Wi-Fi network.
• CheckwhetheryourrouterisrunningaDCHPserverandthatyouhaveconguredthestaticIPaddressincluding
all settings (subnet mask, standard gateway) correctly in the internet radio.
• Checkwhetheryourrewallisblockingtheoutgoingports.
• SomeaccesspointsareconguredtodenyaccesstonewdeviceswhoseMACaddressisnotregisteredonthe
accesspoint'scongurationpage.Refertotheinstructionmanualofyourrouteroraccesspointfordetails.The
MAC address can be found in the following menu:
- “Information Center” – “System information” – “Wireless Network Info” – “MAC-Address”
• Check that you have entered the correct Wi-Fi password. The password is case-sensitive.
2. The radio is connected to your network, but it does not play certain radio stations
• The Internet radio station may not be broadcasting at the present time. This can also be related to different time
zones.
• Possibly, too many users are accessing the station server at the same time. It may be overloaded for this reason.
Someradiostationsmaybelimitingthenumberofusersthatcanaccesstheserver.Youwillnotbeabletoaccess
the station when this number is reached.
• The radio station may have stopped broadcasting completely.
• The internet radio station URL may no longer be valid. The URLs are updated daily. Normally, the station should be
available again one or two days later.
• The internet connection between the radio station located in another country and your country may be slow
temporarily or permanently. Try playing the station on a computer or another device.
• There are stations that may not stream in certain geographic regions of the world.
3. A computer on the network does not appear in the list of available streaming sources while using the UPnP
function
• Check to see if you are connected to the Wi-Fi network.
• Makesurethatyourrewalldoesnotpermitthedisplayofthenamesofleswithlesharingorpreventsaccess
toles.
4. Buffering of Internet radio station is erratic or takes a long time
• Check the speed of your internet connection (Last mile).
• SendapingcommandinthecommandlineofaWindowscomputerping[IPaddress]or[domainname]tocheck
any data loss and the speed of the IP-reception over the entire stretch over the internet.