User manual

12. Troubleshooting

You have problems logging on the internet radio to your WiFi.

• Check if another device, such as a computer or tablet, can access the internet through the WiFi.

• Checkifyourrouter'sDHCPserverisrunning,whetherthestaticIPaddressisproperlyconguredwiththeentire

conguration(subnetmask,standardgateway)intheinternetradio.

• Ensurethatyourrewallisn’tblockingthenecessaryoutboundports.

• SomeaccesspointsarecongurednottoadmitanynewdevicesaslongastheirMACaddresshasnotbeen

enteredonthecongurationpageintheaccesspoint.Forthis,observethemanualofyouraccesspointorrouter.

YoucanndtheMACaddressasfollows:

"INFORMATION CENTER" > "SYSTEM INFORMATION" > "WIRELESS INFO" > "MAC ADDRESS"

• Check if the right WiFi key has been entered. Observe capitalisation.

The internet radio is connected to your network but does not play specic radio stations:

• The internet radio station may not be broadcasting right now. This may be connected to different time zones as well.

• It is possible that too many visitors are trying to access the station's server at the same time. This may cause an

overload.

• Itisalsopossiblethatonlyaspecicnumberofusersmayaccesstheserveratatime,andthatthisnumberhas

currently been reached.

• It is possible that the station does not broadcast at all anymore.

• Thelinkledtotheinternetradiostationmaynotbeuptodateanymore.Thelinksareupdateddaily.Usually,the

station should be available again one or two days later.

• It is possible that the internet connection between a radio station in another country and your connection is

temporarily or permanently too slow. Try out if you can play back the station on a computer or another device.

You want to use the UPnP function, but the radio does not nd any device in the network:

• Check if the radio is connected to your WiFi. The radio and the server also must be in the same network.

• ArewallthatmayblockaccesstothereleasedorpublicfoldersisactiveonyourUPnPserver.Forthis,observe

themanualofyourrewallifrequired.

You can see the computer from which you want to play music in the list, but you can't nd a

folder.

• Ifarewallisrunningonthecomputerorserver,checkifitmightbeblockingaccesstothefolder.Youcanbriey

disableyourrewallforaquicktest.