Warranty

RENOGY is a trademark of Renogy
2018 Renogy All rights reserved.
2. General Conditions for Warranty Claims
For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials and
workmanship under normal application, such as defects and/or failures due to manufacturing or due to
materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will offer
steps and procedures to test the PV module(s), repair the PV module(s) or require the Purchaser to ship the
PV module(s) to the technical support team if needed. Based on the outcome, the warranty service will then be
in effect.
For Performance Warranty: If the Purchaser experiences any difficulty with performance of their PV module(s),
it is their responsibility to contact the Warrantor’s technical support team. If the PV module(s) is under
performance warranty, the technicians will offer steps and procedures to test a product, repair a product or
require the Purchaser to ship the product to the technical support team if needed. The power output volumes
with be determined by Renogy standard measurement conditions. Based on the outcome, the warranty
service will then be in effect.
This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the
original Purchaser in order to claim warranty. Original order information is needed to claim warranty. If original
order was shipped within the US, the Purchaser will be responsible for additional shipping costs out of the US.
The Customer’s sole and exclusive remedy and the entire liability of the Warrantor, its suppliers and affiliates
for breach of the warranty is, either to replace the PV module(s) or component parts of the PV module(s) and
in some cases refund the PV module(s) cost. This warranty does not cover labor. PV modules or components
that have been serviced or replaced under their warranty period do not receive extended warranties. Instead,
the serviced/replaced PV module(s) will abide to the original warranty period issued when first purchased. No
employee, agent, dealer or any other person is authorized to give any warranties on behalf of the Warrantor,
not expressly set forth in this limited warranty.
3. Exclusions and Limitations
The warranty does not cover failures result from incorrect handling, product modifications, installation,
conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy
supply, chemicals, the effect of solid bodies or deliberate damage. If the Warrantor determines that the
problem with the PV module(s) is not due to a manufacturing defect in the Warrantor’s workmanship or
materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs
incurred by the Warrantor necessary to repair, replace and transport the PV module(s).
The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a description
of the defect/loss of performance within the warranty period. The Warrantor shall accept no returns of PV
modules without the previous written request for this. Within five (5) business days of the date of notification,
the Warrantor will provide the Purchaser with an RMA number and the location to which the Purchaser must
return the defective PV module(s). Any PV module(s) returned for valid warranty service shall be shipped at
the expense and risk of the Warrantor. The Purchaser must return the PV module(s) (or, if authorized by the
Warrantor, the defective component parts), within fifteen (15) days after issuance of the RMA number. The
Warrantor will be under no obligation to accept any returned PV module(s) that does not have a valid RMA
number. All parts that the Warrantor replaces shall become the Warrantor’s property on the date the Warrantor
ships the repaired PV module(s) or part back to the Purchaser. The Warrantor will use all reasonable efforts
within thirty (30) days of receipt of the defective PV module(s) to repair or replace such PV module. If a warranty
claim is invalid for any reason, the Purchaser will be charged at the Warrantor’s then-current rates for services
performed and will be charged for all necessary repairs and expenses incurred by the Warrantor. If the
Warrantor determines that a warranty claim is valid, it will ship the repaired or replaced PV module(s) to the
Purchaser at the Warrantor’s cost.
RENOGY MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT