Warranty

General Conditions for Warranty Claims

For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials

and workmanship under normal application, such as defects and/or failures due to manufacturing

or due to materials, it is their responsibility to contact the Warrantor’s technical support team. The

technicians will offer steps and procedures to test the product(s), repair the product(s) or require

the Purchaser to ship the product(s) to the technical support team if needed. Based on the outcome,

the warranty service will then be in effect.

This warranty extends only to the original Purchaser. If gifted or resold the customer must go

through the original Purchaser in order to claim warranty. Original order information is needed to

claim warranty. If original order was shipped within the US, the Purchaser will be responsible for

additional shipping costs out of the US. The Customer’s sole and exclusive remedy and the entire

liability of the Warrantor, its suppliers and affiliates for breach of the warranty is, either to replace

the product(s) or component parts of the product(s) and in some cases refund the product(s) cost.

This warranty does not cover labor. Products that have been serviced or replaced under their

warranty period do not receive extended warranties. Instead, the serviced/replaced product(s) will

abide to the original warranty period issued when first purchased. No employee, agent, dealer or

any other person is authorized to give any warranties on behalf of the Warrantor, not expressly set

forth in this limited warranty.

Exclusions and Limitations

The warranty does not cover failures result from incorrect handling, product modifications,

installation, conversion or additions, supplements, operation, natural elements (weather), excessive

or deficient energy supply, chemicals, the effect of solid bodies or deliberate damage. If the

Warrantor determines that the problem with the product(s) is not due to a manufacturing defect in

the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then

the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair,

replace and transport the product(s).

The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a

description of the defect/loss of performance within the warranty period. The Warrantor shall accept

no returns of product(s) without the previous written request for this. Within five (5) business days

of the date of notification, the Warrantor will provide the Purchaser with an RMA number and the

location to which the Purchaser must return the defective module(s). Any product(s) returned for

valid warranty service shall be shipped at the expense and risk of the Warrantor. The Purchaser

must return the product(s) (or, if authorized by the Warrantor, the defective component parts),

within fifteen (15) days after issuance of the RMA number. The Warrantor will be under no

obligation to accept any returned product(s) that does not have a valid RMA number. All parts that

the Warrantor replaces shall become the Warrantor’s property on the date the Warrantor ships the

repaired product(s) or part back to the Purchaser. The Warrantor will use all reasonable efforts

within thirty (30) days of receipt of the defective product(s) to repair or replace such product(s). If

a warranty claim is invalid for any reason, the Purchaser will be charged at the Warrantor’s then-

current rates for services performed and will be charged for all necessary repairs and expenses

incurred by the Warrantor. If the Warrantor determines that a warranty claim is valid, it will ship the

repaired or replaced product(s) to the Purchaser at the Warrantor’s cost.

HQST MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING,

BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING

OUT OF A COURSE OF DEALING, CUSTOMER OR USAGE OF TRADE.