Warranty

Performance Warranty period for the following PV Modules after August 1

, 2015:

*Excluding charge controller and wire defects

*The power output will be measured under HQST standard measurement conditions.

OS-SS-255DX4; HQST-KIT-AF-30P; HQST-KIT-SOLGEN

1 year material and workmanship

warranty

HQST-10D; HQST-20D; HQST-30D; HQST-100D; HQST-100D-S;

HQST-100P; HQST-150D; HQST-KIT-STCS100P

5 year 95% output warranty

10 year 90% output warranty

25 year 80% output warranty

HQST-50DB; HQST-100DB; HQST-KIT-AF-30P; HQST-KIT-SOLGEN

No Performance Warranty

General Conditions for Warranty Claims

For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials

and workmanship under normal application, such as defects and/or failures due to manufacturing

or due to materials, it is their responsibility to contact the Warrantor’s technical support team. The

technicians will offer steps and procedures to test the PV module(s), repair the PV module(s) or

require the Purchaser to ship the PV module(s) to the technical support team if needed. Based on

the outcome, the warranty service will then be in effect.

For Performance Warranty: If the Purchaser experiences any difficulty with performance of their

PV module(s), it is their responsibility to contact the Warrantor’s technical support team. If the PV

module(s) is under performance warranty, the technicians will offer steps and procedures to test a

product, repair a product or require the Purchaser to ship the product to the technical support team

if needed. The power output volumes with be determined by HQST standard measurement

conditions. Based on the outcome, the warranty service will then be in effect.

For Damaged Product Warranty: If the Purchaser receives any damaged products it is their

responsibility to contact the Warrantor’s technical support team within 30 days. After 30 days, the

Warrantor forfeits liability and the receiver assumes responsibility for incurring damage, missing

items, or negligence and fees for extended storage. In order to process this claim the Purchaser

must email proof of damaged product, packaging and shipping label.

This warranty extends only to the original Purchaser. If gifted or resold the customer must go

through the original Purchaser in order to claim warranty. Original order information is needed to

claim warranty. If original order was shipped within the US, the Purchaser will be responsible for

additional shipping costs out of the US. The Customer’s sole and exclusive remedy and the entire

liability of the Warrantor, its suppliers and affiliates for breach of the warranty is, either to replace

the PV module(s) or component parts of the PV module(s) and in some cases refund the PV

module(s) cost. This warranty does not cover labor. PV modules or components that have been

serviced or replaced under their warranty period do not receive extended warranties. Instead, the