Quick Start Guide
Troubleshooting
IP Cameras Is Not Powering on
If your camera is not powering on,
please try the following solutions:
• Plug the camera into another power outlet.
• Use another 5V power adapter to power
up the camera.
If these won't work, please contact Reolink
Support https://support.reolink.com
If the camera failed to scan the QR code
on your phone, please try the following
solutions:
• Remove the protective film from the
camera lens.
• Wipe the camera lens with a dry
paper/towel/tissue.
• Vary the distance (about 30cm) between
your camera and the mobile phone which
enables the camera to focus better.
• Try to scan the QR code under sucient
lighting.
If these won't work, please contact Reolink
Support https://support.reolink.com
If the camera fails to connect to WiFi,
please try the following solutions:
• Please make sure the WiFi band is 2.4GHz,
the camera does not support 5GHz.
• Please ensure you have entered the correct
WiFi password.
• Put your camera close to your router to
ensure a strong WiFi signal.
• Change the encryption method of the WiFi
network to WPA2-PSK/WPA-PSK
(safer encryption) on your router interface.
• Change your WiFi SSID or password and
make sure that SSID is within 31 characters
and password is within 64 characters.
WiFi Connection Failed During
Initial Setup Process
Failed to Scan QR Code on the Phone
10English
9 English
Video Resolution:
1080p HD at 15 frames/sec
Field of View: Horizontal: 100°, Vertical: 54°
Night Vision: Up to 10m (33 ft)
Audio: Two-way audio
• Set your password with only characters on
the keyboard.
If these won't work, please contact Reolink
Support https://support.reolink.com
Mode: Motion Detection + PIR Detection
PIR Detection Angle: 100° horizontal
Audio Alert:
Customized voice-recordable alerts
Other Alerts:
Instant email alerts and push notifications
Video & Audio
Smart Alarm
Power: 5V/2A
WiFi Frequency: 2.4 GHz
Operating Temperature:
-10°C to 55°C (14°F to 131°F)
Weather Resistance:
IP65 certified weatherproof
Size: 99 x 91 x 60 mm
Weight: 185g (6.5 oz)
General
Specifications
Notification of
Compliance
FCC Compliance Statement
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
• this device may not cause harmful
interference, and
• this device must accept any interference
received, including interference that may
cause undesired operation.