User guide

TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

No sound • Not turned on

• Dead battery

• Battery improperly inserted

• Blocked ear mould or tube

• Blocked sound outlet lter

Not loud • Loose ear mould

enough • Blocked ear mould or dome

• Change in hearing

• Excessive ear wax

• Blocked sound outlet lter

• Volume set too low

Whistles • Loose ear mould

• DFS needs re-initialization

Sound not clear • Weak battery

or distorted • Poorly tting ear mould or dome

• Hearing instrument damaged

• Hearing instrument settings not optimal

If you experience additional problems not addressed in this

guide, please contact your hearing care professional.

POSSIBLE REMEDY

• Turn on

• Replace battery

• Insert battery properly

• Clean ear mould or tube blockage

• Change lter or consult your hearing care professional

• Reinsert carefully

• Clean ear mould or dome

• Consult your hearing care professional

• Consult your physician

• Change lter or consult your hearing care professional

• Consult your hearing care professional

• Remove and reinsert

• Consult your hearing care professional

• Replace battery

• Consult your hearing care professional