User's Manual

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4. Pop-up messages and troubleshooting
Device pop-up messages
Device pop-up messages may appear on your device to alert you of a device status update
or required action. When the message appears, follow the action or note the code and then
reference the following table for an explanation of the pop-up and any action that should be
taken. Click the Therapy button to close the pop-up screen.
Alerts and notications
Code Condition/
Screen text
Description Possible cause Action
A-01 Blocked inlet
Blocked airway Blockage at
device inlet
Check device air inlet is not
obstructed. Check air lter(s)
are installed properly; replace if
needed.
A-02 Low leak
Blocked airway Blockage at tube
or mask
Check tube is not crushed or
folded such that air ow is
restricted. Check mask is attached
properly and without
any obstruction.
H-01 Humidication
error
Humidication
control is
disabled.
There may be
a problem with
your humidier.
Therapy will
run without
humidication.
Turn o device and disconnect
from power. Visually check that
electricalccontacts are clear, then
reconnect power cord. If alert
continues, contact your provider.
H-02 Heated tube
error
Heated tube error
(only when
heated tube is
present)
Heated tube may
be overheated or
damaged.
Turn o device.
Detach heated tube from device,
make sure that tube is not covered
or obstructed, and then reattach
to device.
If alert continues, contact your
provider.