User's Manual
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4. Pop-up messages and troubleshooting
Device pop-up messages
Device pop-up messages may appear on your device to alert you of a device status update
or required action. When the message appears, follow the action or note the code and then
reference the following table for an explanation of the pop-up and any action that should be
taken. Click the Therapy button to close the pop-up screen.
Alerts and notications
Code Condition/
Screen text
Description Possible cause Action
A-01 Blocked inlet
Blocked airway Blockage at
device inlet
Check device air inlet is not
obstructed. Check air lter(s)
are installed properly; replace if
needed.
A-02 Low leak
Blocked airway Blockage at tube
or mask
Check tube is not crushed or
folded such that air ow is
restricted. Check mask is attached
properly and without
any obstruction.
H-01 Humidication
error
Humidication
control is
disabled.
There may be
a problem with
your humidier.
Therapy will
run without
humidication.
Turn o device and disconnect
from power. Visually check that
electricalccontacts are clear, then
reconnect power cord. If alert
continues, contact your provider.
H-02 Heated tube
error
Heated tube error
(only when
heated tube is
present)
Heated tube may
be overheated or
damaged.
Turn o device.
Detach heated tube from device,
make sure that tube is not covered
or obstructed, and then reattach
to device.
If alert continues, contact your
provider.