User manual

23Us e r Ma n U a l
pr o b l e M Wh y IT ha p p e n e d Wh a T T o do
The device does not operate
when you press the button.
The airow does not turn on.
There may be a problem with
the blower.
Make sure the device is powered correctly. If the button
backlights turn on when you apply power, but the airow
does not turn on, there may be a problem with your
device. Contact your home care provider for assistance.
Note: When the device is functioning correctly,
after you press the button, the airow
turns on after a slight delay. This brief
delay is normal.
The device’s display is erratic. The device has been dropped
or mishandled, or the device
is in an area with high
Electromagnetic Interference
(EMI) emissions.
Unplug the device. Reapply power to the device. If the
problem continues, relocate the device to an area with
lower EMI emissions (e.g., away from electronic equipment
such as cellular phones, cordless phones, computers, TVs,
electronic games, hair dryers, etc.).
If the problem still occurs, contact your home care
provider for assistance.
Device Resets/Reboots:
The device shuts down and
restarts automatically during
therapy.
(This is unlikely to occur.)
The device comes installed
with troubleshooting software
that automatically monitors
performance.
Such a reset poses no danger to the patient and assures
that the patient receives prescribed therapy throughout
the night. If there is a possibility of damage to the device,
the device will shut down permanently. The product will
then display the following system error alert symbol to
indicate that the device be returned to the home care
provider for service:
The Ramp feature does not work
when you press the Ramp button
( ).
Your home care provider did
not prescribe Ramp for you, or
your CPAP pressure is already
set to the minimum setting.
If Ramp has not been prescribed for you, discuss this
feature with your home care provider to see if they will
change your prescription.
If your provider has enabled Ramp, but the feature still
does not work, check the CPAP setting on your Active
Display screen. If CPAP is set to the minimum setting
(4.0 cm H
2
O), or the starting pressure is the same as the
prescribed pressure, the Ramp feature will not work.
The air out of the mask is much
warmer than usual.
The air lters may be dirty.
The device may be operating in
direct sunlight or near a heater.
Clean or replace the air lters as described in Chapter 7.
The temperature of the air may vary somewhat based
on your room temperature. Make sure that the device is
properly ventilated. Keep the device away from bedding
or curtains that could block the ow of air around the
device. Make sure the device is away from direct sunlight
and heating equipment.
If the problem continues, contact your home care
provider.