Operation Manual

39
TROUBLESHOOTING
PROBLEM CAUSE SOLUTIONS
Cannot connect to Internet Internet connection down Check that the Internet is working
for a computer connected to the
same network.
Firewall preventing access Check the following ports are
open:
UDP and TCP ports 80 and 123
DNS port 53.
Some Internet radio stations may
require additional ports to be
opened.
Cannot play particular Internet
radio station
Station not broadcasting
Overloaded or insuffi cient
bandwidth.
Station broadcasting using
unknown codec.
Link out of date.
Try other stations.
Try listening on computer via
Internet radio portal website.
Try later.
Bluetooth Mode: Can’t connect to
a paired device
Select BT DISCONNECT from
the Bluetooth Menu and delete
SUPERCONNECT’s profi le from your
Bluetooth device, then re-pair the
devices as normal
Bluetooth Mode: Poor audio
quality
• Your Bluetooth device may be
out of range
• Electromagnetic interference
Move your Bluetooth device closer
to SUPERCONNECT
Move your Bluetooth device away
from other sources of interference
such as other Bluetooth devices,
wireless routers etc.